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cannot log in to my Bank of Montreal online banking

cannot log in to my Bank of Montreal online banking!!! I've used Firefox for years, and for years I daily do my online banking. Now all of a sudden, without any warning I… (read more)

cannot log in to my Bank of Montreal online banking!!!

I've used Firefox for years, and for years I daily do my online banking.

Now all of a sudden, without any warning I cannot log into my bank account. I've tried clearing history, etc. I've tried the about:config change...

I can log in fine with Microsoft Edge.

My wife uses Firefox and she can log into the bank. I suspect that is because Firefox has not updated on her computer.

This is maddening, to put it mildly.

Asked by jedasa 3 months ago

Answered by FredMcD 3 months ago

  • Solved

What are the underlined letters in about:preferences#privacy for?

There are underlined letters in about:preferences#privacy, and I was curious about what they do/why are they underlined. This question was asked previously at https://sup… (read more)

There are underlined letters in about:preferences#privacy, and I was curious about what they do/why are they underlined. This question was asked previously at https://support.mozilla.org/en-US/questions/1177376, but the answer is no longer valid for current Firefox.

Asked by Benica 3 months ago

Answered by Wesley Branton 3 months ago

  • Solved

Firefox uses system High Contrast text color for websites

Hello, Firefox seems to be using my system's High Contrast text color to render websites. My High Contrast text color is a light grey, to contrast with a dark system back… (read more)

Hello, Firefox seems to be using my system's High Contrast text color to render websites. My High Contrast text color is a light grey, to contrast with a dark system background. However, many webpages on the internet have light backgrounds, so when Firefox uses this color, I can't read the text. I already have Options>Language and Appearance>Colors>Override the colors specified by the page set to "Never." This also occurs in a brand new profile with 0 extensions or addons in Safe Mode. I just want Firefox to display webpages "normally", i.e. with black text, without regard to the current system colors.

To reproduce: - Turn on High Contrast - Visit a site such as http://hyperphysics.phy-astr.gsu.edu/hbase/ppois.html - Change system High Contrast text color to any color you wish - Notice that the text on the page also changes to the same color, even with the setting on "Never"

Is there any way I can get Firefox to ignore the system's text color settings? Chrome renders the webpage just fine with black text.

Asked by pentaerythritol.pentanitrate.is 3 months ago

Answered by cor-el 3 months ago

New change?? No longer different PDF handling for in-browser vs. Download panela

On FF v78.0.2 (Win 10/64-bit), it used to be that I could open PDF links within a website using FF's built-in PDF Viewer. However, after saving them to disk, when I open… (read more)

On FF v78.0.2 (Win 10/64-bit), it used to be that I could open PDF links within a website using FF's built-in PDF Viewer. However, after saving them to disk, when I opened the PDF from the Downloads panel, it would open in my preferred 3rd party app. This was desired and worked perfectly.

But this seems to have changed! I either have to commit to the built-in always, or an external app always, irrespective of whether I am opening from a browser link or the download panel.

This is a terrible behavior. FF should open PDFs in the download handler (like ALL other file types there) with the OS's preferred PDF handler, which, in my case, is not FF's built-in Viewer.

If open a PDF in the built-in Viewer and save it from there, why would I want to re-open it in the built-in PDF viewer when opening from the download panel?

FF's built-in Viewer is great for a quick view of a PDF, I quite like it. But if I take the time to save it, I typically want more advanced functionality, like highlighting, filling in forms, etc. It worked perfectly before, please revert and stop fixing things that aren't broken. Or at least differentiate between the download panel and website links. Is there any hope in submitting a bug report?

Asked by vexware 3 months ago

Last reply by jscher2000 1 month ago

  • Solved

Firefox 78 and the webp file extension for images. How do I disable webp?

I'd like it if Firefox would automatically convert webp images to jpg or png files instead of the opposite... stop trying to save png or jpg files as webp... and stop ser… (read more)

I'd like it if Firefox would automatically convert webp images to jpg or png files instead of the opposite... stop trying to save png or jpg files as webp... and stop serving me webp images when it is optional. I understand there are websites that ONLY display webp format images, but I am also aware that jpg and png files exist on many of these websites as well. I do not want to disable the ability to display webp in the browser, but I want to turn off whatever option is currently turned on.

I'd like to go back to being able to right click, Save Image As > and end up saving a png or jpg. There have been several websites over the last few weeks that I have visited, and even if the image in the URL is named jpg or png, Firefox tries to save it as a webp. This is complicating my image saving process. I am using the Add-on named "Save webP as PNG or JPEG" which works, but slows down my saving process considerably. The Add-on does not remember the last folder I saved an image to, and adds several additional clicks to what used to be a simple process.

Is there a way in about:config to prevent Firefox from putting webp as the default file format in the Save Image As dialog box?

Suggesting that I use Internet Explorer or Edge is crazy. I'm not changing browsers.

You can demo this annoyance by trying to save this image, which is obviously supposed to be a jpg: https://media.entertainmentearth.com/assets/images/7c23e8c9a6014c57aa8f5d3e281b3834lg.jpg

Asked by brandon9 3 months ago

Answered by jscher2000 3 months ago

  • Solved

Recover sync data after reseting password

I've changed my personal device and currently I only have Firefox installed for the device I am using. When logging in, I've restarted the account password, expecting tha… (read more)

I've changed my personal device and currently I only have Firefox installed for the device I am using. When logging in, I've restarted the account password, expecting that sync data from previous devices will be there even after password reset.

Now I've lost all my data, so is it possible to recover Firefox sync data in this scenario?

Asked by petrovicdjordje750 3 months ago

Answered by cor-el 3 months ago

Yahoo hyjacking my google searches.

Every search I perform using google is being hyjacked by yahoo. I have read that many other users are having the same problem. I have tried to follow the steps to remove … (read more)

Every search I perform using google is being hyjacked by yahoo. I have read that many other users are having the same problem. I have tried to follow the steps to remove the add-on or extension but when I click on "add-ons" or extensions from the menu it just opens a new blank tab in my browser. When I click on search in the preferences menu, google is the only search engine checked in all of my selections. Please help me get rid of the yahoo search.

Asked by markdbrown 3 months ago

Last reply by JWStewart 2 months ago

  • Solved

I lost the bookmark star button from next to the address bar.

Similar to https://support.mozilla.org/en-US/questions/1173871. I accidentally clicked on remove this from address bar (thinking that would remove the bookmark). I ran in… (read more)

Similar to https://support.mozilla.org/en-US/questions/1173871. I accidentally clicked on remove this from address bar (thinking that would remove the bookmark).

I ran into https://support.mozilla.org/en-US/questions/1173871 with no solution but finally figured out how to add it back. But that thread was archived and closed. So I could not respond with a answer. Opening a new thread with to post the answer. Hoping that it will help others like myself who ran into this issue.

Asked by varun 6 days ago

Answered by varun 6 days ago

Access MY data for all websites.

OK. That was rather obtuse. I ended up deleting all the plugins that had "Access MY data for all websites." WHY? Because the permission was NOT CLEAR nor did it eluci… (read more)

OK. That was rather obtuse. I ended up deleting all the plugins that had "Access MY data for all websites."

WHY? Because the permission was NOT CLEAR nor did it elucidate what exactly does the Add-On have of MY data.

Is "My DATA" the HTML portion? The JavaScript? The URLBOX? Data store? WHAT EXACTLY is "MY DATA"?

Asked by egbertst1 6 days ago

  • Solved
  • Locked

My electronic certificates have disappeared from the firefox container

My electronic certificates have disappeared from the firefox container: A few days ago my electronic certificates have disappeared from the firefox container The certific… (read more)

My electronic certificates have disappeared from the firefox container: A few days ago my electronic certificates have disappeared from the firefox container The certificate provider has vetoed me from delivering a new certificate, because it is the second time Firefox has lost a certificate in 2020. The certificates I need for any management before the administration of Spain and more now with the COVID After it is granted, you have to verify your identity with the Tax Agency, and they have already called my attention for renewing the same year a certificate that firefox loses when it is updated. I'm very, very pissed off I will have to switch to Chrome

Asked by Javier Olivares Sebastiá 5 days ago

Answered by FredMcD 5 days ago

  • Solved

A few days ago my electronic certificates have disappeared from the firefox container

A few days ago my electronic certificates have disappeared from the firefox container The certificate provider has vetoed me from delivering a new certificate, because it… (read more)

A few days ago my electronic certificates have disappeared from the firefox container The certificate provider has vetoed me from delivering a new certificate, because it is the second time Firefox has lost a certificate in 2020. The certificates I need for any management before the administration of Spain and more now with the COVID After it is granted, you have to verify your identity with the Tax Agency, and they have already called my attention for renewing the same year a certificate that firefox loses when it is updated. I'm very, very pissed off I will have to switch to Chrome

Asked by Javier Olivares Sebastiá 5 days ago

Answered by cor-el 5 days ago

HD Youtube videos stutter on only the current Firefox (in my case 78 esr)

Only one Browser has problems with HD videos (1080p + above) on youtube: Firefox in the most current version. I have tested so far only the one current latest version of … (read more)

Only one Browser has problems with HD videos (1080p + above) on youtube: Firefox in the most current version.

I have tested so far only the one current latest version of the ESR branch (78.3.x). But as visible from thousands of articles to this very particular problem (when i search the community help database for "Youtube videos stutter" i get multiple thousands of entries - i read only a handful of them to realize that they are all "closed" and not a single one "solved"), this problem persists since multiple years now.

I have a very old PC by my side with a very old Firefox (benchmark wise slower than my current PC by a factor of at least 3) ESR 52.9, which is able to play the same videos in the same HD resolution without the slightest stutter.

The drivers on that old system are - naturally - outdated by half a decade. THAT OLD OUTDATED system with THAT OLD OUTDATED Firefox is well able to play even multiple HD videos side by side. With-OUT any stutter.

Thus, you can easily deduce by logical reasoning that nighter any outdating of drivers whatsoever nor any outdating of anything else on the system, be it hardware wise or software wise, CAN AT ALL be the culprit of that stuttering.

While the former holds true, what you actually find in the communities help are completely useless and irrational tips of "upgrading the browser to the last version", "upgrading drivers" or "reinstalling any software" or the like.

Let me be clear: Nothing of the latter will ever help in overcoming the stuttering of current firefoxes at all. The only one measure that will help here is to revise the code that is underlying the video pipe.

Since the stuttering regularly only begins after about one to two minutes into the videos, it is strongly suggestive that something in the memory management - probably in the way resources becoming freed after use - is accumulating over time until the stuttering begins. Badly managed garbage collection, perhaps?

Asked by White-Gandalf 5 days ago

Last reply by White-Gandalf 5 hours ago

Text-to-Speach funktion missing in Reader view

With Firefox 49 a Text-to-Speach funktion was introduced into Reader View Menu. It worked very well for long time. Last time I want to use it I found out is not availabl… (read more)

With Firefox 49 a Text-to-Speach funktion was introduced into Reader View Menu. It worked very well for long time. Last time I want to use it I found out is not available any more in my Reader View. I run Version 81.0.2 on Windows 10 and looks like this funktion is gone. Does somone know how to enable it again? See picture attached. Thank you

Asked by firefox1054 4 days ago

  • Solved

Firefox Browser Window shakes horizontally, uncontrollably, when I click on links in websites.

My Firefox for MAC 78.4.0esr (64-bit) Browser Window shakes horizontally, uncontrollably, when I click on links in websites. This began just before the last update, and h… (read more)

My Firefox for MAC 78.4.0esr (64-bit) Browser Window shakes horizontally, uncontrollably, when I click on links in websites. This began just before the last update, and happens more frequently than not, forcing me to abandon the application because I can't close the shaking window. I can't see a specific pattern to which links will cause this to happen, but if I restart Firefox and try the same link, it will repeat the error. My device is a MacBook Pro (15-inch, 2.53GHz, Mid 2009), OSX El Capitan V 10.11.6, 2.53 GHz Intel Core 2 Duo, 4 GB 1067 MHz DDR3, NVIDIA GeForce 9400M 256 MB. This error does not occur in Safari. Firefox is my preferred browser.

Asked by X-ray Guy 3 days ago

Answered by FredMcD 3 days ago

Missing bookmarks, history and downloads

Updated version of Firefox as recommended. ALL history, bookmarks and downloads are missing! How do I restore to MacBook. I tried steps listed but nothing has worked. Ve… (read more)

Updated version of Firefox as recommended. ALL history, bookmarks and downloads are missing! How do I restore to MacBook. I tried steps listed but nothing has worked. Very frustrated

Asked by juliefritzklein 2 days ago

Last reply by cor-el 2 days ago

Why add-ons won't start with firefox.

Why add-ons won't start with Firefox? Every time I need to manually disable and enable extensions Privacy Badger, uBlockOrigin (Privacy out of the box extensions) for it… (read more)

Why add-ons won't start with Firefox? Every time I need to manually disable and enable extensions Privacy Badger, uBlockOrigin (Privacy out of the box extensions) for it to be working, that is, they don't work upon start up. I have deleted the .mozilla folder in my Linux machine to reset firefox and it starts with add-ons only one time; when starting a second time, add-ons don't appear in the toolbar yet they are "enabled" but not working. As previously stated, I need to enable them manually.

Asked by rumy10013 2 days ago

Last reply by FredMcD 2 days ago

Unable to clear my cache of 670

I have tried to clear my cache from my computer multiple times by using the Mozilla instructions and the 670 cache is still there. It is not clearing. I feel that I shoul… (read more)

I have tried to clear my cache from my computer multiple times by using the Mozilla instructions and the 670 cache is still there. It is not clearing. I feel that I should delete Mozilla and reinstall. Will this work or is there a better way to clear cache other than using the Mozilla worthless instructions that do not work? Can some one help me with this? Contacting Mozilla is impossible thus far. I cannot even add the images from my desktop.

Asked by gr35 1 day ago

Last reply by cor-el 1 day ago

  • Solved

Firefox ESR on Devuan has resize problems

Firefox ESR on Devuan, both 2.0 and Beowulf, has a problem involving resizing. Webpages that formally displayed fine now are too large (the indicator shows 100%, but I mu… (read more)

Firefox ESR on Devuan, both 2.0 and Beowulf, has a problem involving resizing. Webpages that formally displayed fine now are too large (the indicator shows 100%, but I must reduce it to 80% to display as it did before). Other Linux distributions, for example, Linux Mint and openSUSE, do not have this problem (PaleMoon on the Devuan system does not have the problem).

The hardware is old: Intel 3rd Generation Core processor, 8 GB memory, SSD connected via USB 3.0.

The best solution might be to run both Firefox ESR and regular Firefox. I can download the latter, extract it, move the folder to the desktop, and double-click on "firefox" to start it, similar to how I run PaleMoon. Is there a way to avoid them using the same profile?

Asked by pccobbler 1 day ago

Answered by cor-el 23 hours ago