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MozCrashReason: MOZ_CRASH(Shutdown hanging before starting)

Crash Details: Accessibility: Active AccessibilityInProcClient: 0x400 AdapterDeviceID: 0x1916 AdapterDriverVersion: 23.20.16.4973 AdapterSubsysID: 06de1028 AdapterVendorI… (read more)

Crash Details:

Accessibility: Active AccessibilityInProcClient: 0x400 AdapterDeviceID: 0x1916 AdapterDriverVersion: 23.20.16.4973 AdapterSubsysID: 06de1028 AdapterVendorID: 0x8086 Add-ons: ciscowebexstart1%40cisco.com:1.5.0,formautofill%40mozilla.org:1.0,fxmonitor%40mozilla.org:3.0,screenshots%40mozilla.org:39.0.0,webcompat%40mozilla.org:10.1.2,default-theme%40mozilla.org:1.0,google%40search.mozilla.org:1.0,amazondotcom%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,ebay%40search.mozilla.org:1.0,twitter%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0 AvailablePageFile: 3234070528 AvailablePhysicalMemory: 1982582784 AvailableVirtualMemory: 138530881802240 BIOS_Manufacturer: Dell Inc. BreakpadReserveAddress: 1866899390464 BreakpadReserveSize: 83886080 BuildID: 20200429190206 CPUMicrocodeVersion: 0xcc ContentSandboxCapable: 1 ContentSandboxLevel: 6 CrashTime: 1589907745 DOMIPCEnabled: 1 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 GPUProcessLaunchCount: 1 GPUProcessStatus: Running InstallTime: 1589270159 LauncherProcessState: 0 MemoryErrorCorrection: None ModuleSignatureInfo: {"FireEye, Inc.":["AppMonitorDll.dll"],"International Business Machines Corporation":["ObsBaseAgent64.dll","WinSSOAgent64.dll"],"Microsoft Corporation":["msvcp140.dll","msvcr120.dll","msvcp120.dll","VCRUNTIME140.dll","VCRUNTIME140.dll","msvcp140.dll"],"Microsoft Windows":["mfperfhelper.dll","msmpeg2vdec.dll","mf.dll","evr.dll","ntshrui.dll","TaskFlowDataEngine.dll","explorerframe.dll","dataexchange.dll","credui.dll","dxva2.dll","usp10.dll","MSAudDecMFT.dll","twinapi.dll","wscapi.dll","appresolver.dll","OneCoreCommonProxyStub.dll","DWrite.dll","InputHost.dll","TextInputFramework.dll","Windows.UI.dll","Bcp47Langs.dll","NapiNSP.dll","pnrpnsp.dll","winrnr.dll","actxprxy.dll","CoreUIComponents.dll","cscapi.dll","OneCoreUAPCommonProxyStub.dll","cdp.dll","dbgcore.dll","webauthn.dll","srvcli.dll","urlmon.dll","iertutil.dll","WINMMBASE.dll","winmm.dll","AudioSes.dll","amsi.dll","wbemsvc.dll","fastprox.dll","wbemprox.dll","MMDevAPI.dll","rasadhlp.dll","wsock32.dll","wbemcomn.dll","oleacc.dll","mpr.dll","dsreg.dll","xmllite.dll","dhcpcsvc.dll","avrt.dll","RTWorkQ.dll","mfplat.dll","linkinfo.dll","FWPUCLNT.DLL","ColorAdapterClient.dll","mscms.dll","WinTypes.dll","msvcp110_win.dll","wshbth.dll","policymanager.dll","d2d1.dll","nlaapi.dll","d3d11.dll","dcomp.dll","CoreMessaging.dll","propsys.dll","uxtheme.dll","twinapi.appcore.dll","rmclient.dll","dwmapi.dll","dbghelp.dll","gpapi.dll","DXCore.dll","dxgi.dll","ntmarta.dll","sppc.dll","slc.dll","wtsapi32.dll","rsaenh.dll","dpapi.dll","IPHLPAPI.DLL","dnsapi.dll","mswsock.dll","CRYPTBASE.DLL","winsta.dll","devobj.dll","version.dll","sspicli.dll","userenv.dll","umpdc.dll","msasn1.dll","kernel.appcore.dll","profapi.dll","powrprof.dll","win32u.dll","gdi32full.dll","wintrust.dll","cryptsp.dll","bcrypt.dll","msvcp_win.dll","KERNELBASE.dll","crypt32.dll","ucrtbase.dll","cfgmgr32.dll","bcryptPrimitives.dll","windows.storage.dll","setupapi.dll","msctf.dll","combase.dll","shell32.dll","SHCore.dll","msvcrt.dll","user32.dll","nsi.dll","oleaut32.dll","ole32.dll","shlwapi.dll","kernel32.dll","clbcatq.dll","imm32.dll","rpcrt4.dll","sechost.dll","gdi32.dll","psapi.dll","ws2_32.dll","advapi32.dll","ntdll.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","mozavcodec.dll","nss3.dll","freebl3.dll","nssckbi.dll","softokn3.dll","mozavutil.dll","AccessibleHandler.dll","mozglue.dll","ia2marshal.dll","lgpllibs.dll"],"Sentinel Labs, Inc.":["InProcessClient64.dll"]} MozCrashReason: MOZ_CRASH(Shutdown hanging before starting.) Notes: FP(D00-L1100-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP+3 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ProxyStreamSize: 136 ProxyStreamSizeFrom: IStream::Stat ProxyStreamUnmarshalStatus: !aInitBufSize ReleaseChannel: esr SafeMode: 0 ShutdownProgress: quit-application StartupCrash: 0 StartupTime: 1589907352 SystemMemoryUsePercentage: 76 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20200429190206","version":"68.8.0","vendor":"Mozilla","displayVersion":"68.8.0esr","platformVersion":"68.8.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8088,"virtualMaxMB":134217728,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":78,"stepping":3,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":2496,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":18363,"windowsUBR":778,"installYear":2020},"hdd":{"profile":{"model":"SanDisk X400 M.2 2280 256GB","revision":"X4130012","type":"SSD"},"binary":{"model":"SanDisk X400 M.2 2280 256GB","revision":"X4130012","type":"SSD"},"system":{"model":"SanDisk X400 M.2 2280 256GB","revision":"X4130012","type":"SSD"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"adapters":[{"description":"Intel(R) HD Graphics 520","vendorID":"0x8086","deviceID":"0x1916","subsysID":"06de1028","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVendor":null,"driverVersion":"23.20.16.4973","driverDate":"2-28-2018","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"basic","gpuProcess":{"status":"available"},"wrQualified":{"status":"blacklisted"},"webrender":{"status":"unavailable-no-angle"},"d3d11":{"status":"unavailable"},"d2d":{"status":"unavailable","version":"1.1"}}},"appleModelId":null,"isWow64":false,"isWowARM64":false,"sec":{"antivirus":["Sentinel Agent"],"antispyware":null,"firewall":["Sentinel Firewall Control","Windows Firewall"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"telemetryEnabled":false,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en-US"],"regionalPrefsLocales":["en-US"],"acceptLanguages":["en-US","en"]},"update":{"channel":"esr","enabled":true,"autoDownload":true},"userPrefs":{"browser.search.region":"IN","browser.search.widget.inNavBar":false,"general.config.filename":"<set>","layers.acceleration.disabled":true,"network.proxy.autoconfig_url":"<user-set>","pdfjs.disabled":true},"sandbox":{"effectiveContentProcessLevel":6},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false,"defaultSearchEngine":"google-b-e","defaultSearchEngineData":{"name":"Google","loadPath":"[other]addEngineWithDetails:google@search.mozilla.org","origin":"default","submissionURL":"https://www.google.com/search?client=firefox-b-e&q="}},"profile":{"creationDate":18197,"resetDate":18394,"firstUseDate":18197},"addons":{"activeAddons":{"formautofill@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":18134,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18134},"fxmonitor@mozilla.org":{"version":"3.0","scope":1,"type":"extension","updateDay":18134,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Firefox Monitor","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18134},"screenshots@mozilla.org":{"version":"39.0.0","scope":1,"type":"extension","updateDay":18134,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Take clips and screenshots from the Web and save them temporarily or permanently.","name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18134},"webcompat@mozilla.org":{"version":"10.1.2","scope":1,"type":"extension","updateDay":18388,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compat","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18388},"ciscowebexstart1@cisco.com":{"version":"1.5.0","scope":1,"type":"extension","updateDay":18394,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Join Webex meetings using Firefox ™","name":"Cisco Webex Extension","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18394,"signedState":2}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"A theme with the operating system color scheme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"1.0","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18394,"updateDay":18388},"activePlugins":[],"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.8.1.1","userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":"4.10.1582.2","userDisabled":false,"applyBackgroundUpdates":1}}}} ThreadIdNameMapping: 24940:"Gecko_IOThread",24944:"JS Watchdog",24948:"JS Helper",24952:"JS Helper",24956:"JS Helper",24964:"Timer",24960:"JS Helper",24968:"Link Monitor",24972:"Socket Thread",25008:"IPDL Background",25012:"VsyncIOThread",25020:"WindowsVsyncThread",25024:"IPC Launch",25028:"Compositor",25040:"ImgDecoder #1",25044:"ImageIO",25056:"Cache2 I/O",25060:"Cookie",25076:"GMPThread",25080:"Worker Launcher",25096:"DOM Worker",25168:"StyleThread#0",25172:"StyleThread#1",25176:"StyleThread#2",25200:"ImageBridgeChild",25208:"ProcessHangMon",25216:"PlayEventSound",25272:"DataStorage",25280:"ProxyResolution",25304:"Cache I/O",25324:"mozStorage #1",25332:"HTML5 Parser",25336:"mozStorage #2",25348:"DNS Resolver #2",25356:"QuotaManager IO",25388:"DOM Worker",25400:"localStorage DB",25404:"mozStorage #3",25408:"ImgDecoder #2",25428:"mozStorage #4",25440:"DNS Resolver #3",25448:"DNS Resolver #4",25536:"URL Classifier",25540:"Classifier Update",25544:"mozStorage #5",25568:"COM MTA",24172:"DOM Worker",20856:"mozStorage #6",24780:"StreamTrans #7",20320:"StreamTrans #8",15796:"IndexedDB #5",21412:"Shutdown Hang Terminator", Throttleable: 1 TotalPageFile: 15334150144 TotalPhysicalMemory: 8480522240 TotalVirtualMemory: 140737488224256 URL: https://www.e-access.att.com/ccd/ UptimeTS: 3936.51422 Vendor: Mozilla Version: 68.8.0 Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445

AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Asked by nvini2000 5 days ago

Last reply by FredMcD 4 days ago

Opinion wanted

I am using Opensuse 15.0 and also 15.1. Haven't made a complete move over yet. There is a recurring situation when 4GB rx and 4GB tx movement that I cannot account for hi… (read more)

I am using Opensuse 15.0 and also 15.1. Haven't made a complete move over yet. There is a recurring situation when 4GB rx and 4GB tx movement that I cannot account for hits my 15.0 about once a month. Today it happened again. Using vnstat, I found it happened between 10.00 - 11.00. :

h  rx (MiB)   tx (MiB)      h  rx (MiB)   tx (MiB)      h  rx (MiB)   tx (MiB) 

13 0.00 0.00 21 3.67 0.57 05 0.00 0.00 14 0.00 0.00 22 24.49 2.24 06 0.00 0.00 15 34.60 1.85 23 0.00 0.00 07 0.00 0.00 16 175.23 9.05 00 0.00 0.00 08 193.93 9.07 17 0.00 0.00 01 0.00 0.00 09 0.00 0.00 18 0.00 0.00 02 0.00 0.00 10 3,939.97 4,090.57 19 0.00 0.00 03 0.00 0.00 11 31.14 2.34 20 0.00 0.00 04 0.00 0.00 12 7.60 1.06 I was merely surfing, no download. Searched the cookies, one site i cannot recognize came out; "consensu.org". Did a search, there were several, example: https://cmp.teads.mgr.consensu.org/index.html, that served blank pages in firefox. Is there anything odd here? Is there a way I can extract all the cookies with date & time so that I can check against previous occurrences of the 4GB data movements (I have a few records).

Asked by lims3148 1 day ago

  • Archived

I get Firefox can't download automatically to the latest version and I have to install a fresh copy multiple times a day!

Hi. I'm on 68.0b12 and I keep getting a message that Firefox can't update automatically to the latest version and I have to install a fresh copy. The day I got the messag… (read more)

Hi. I'm on 68.0b12 and I keep getting a message that Firefox can't update automatically to the latest version and I have to install a fresh copy. The day I got the message first I was running 68.0.b9 and I downloaded a fresh copy via the installer 3 times and the version was still the same and I kept getting the message. Now I'm somehow on b12 and I'm still getting that massage. It keeps appearing on my menu and takes me to the Firefox download page.

Asked by Garshasb 11 months ago

Last reply by WestEnd 11 months ago

  • Solved
  • Archived

firefox is crashing and its not even open

I'll leave my PC alone and out of no where the firefox has crashed box will have pop up. This time I had TWO open and I havn't even use firefox in over 8 hours so how is … (read more)

I'll leave my PC alone and out of no where the firefox has crashed box will have pop up. This time I had TWO open and I havn't even use firefox in over 8 hours so how is it crashing IF i don't have it open seem slike they have somthing running when it shouldn't

Asked by furydeath9 10 months ago

Answered by furydeath9 10 months ago

  • Archived

Multiple firefox.exe in background processes crashing browser

After a recent automatic update my old problem with Firefox Quantum came back. Every time I open Firefox browser I get multiple 4-6 firefox.exe running in the background… (read more)

After a recent automatic update my old problem with Firefox Quantum came back. Every time I open Firefox browser I get multiple 4-6 firefox.exe running in the background processes. When I go into details and try to end process tree it crashes my browser. When I open Firefox it starts all over again. I have gone into about:preferences and

   De-select ‘Use recommended performance settings’
   Set Content process limit value to ‘1’ from its default value

I have also gone into about:config and switched browser.tabs.remote.autostart to false. Still have the same problem.

Asked by activecarbon 10 months ago

Last reply by FredMcD 5 months ago

  • Solved
  • Archived

Firefox menus stuck in wrong language

Hello. I've followed a bunch of suggestions from this Forum and elsewhere, but nothing seems to work. My main Firefox menu is stuck in Japanese as are the context menus a… (read more)

Hello. I've followed a bunch of suggestions from this Forum and elsewhere, but nothing seems to work. My main Firefox menu is stuck in Japanese as are the context menus and pop ups. Others are in English. I've uninstalled Firefox and reinstalled with English version. All settings (about:config, etc) are set to English, don't have Japanese included as additional language or anywhere else. Help please, it's driving me crazy...

Asked by kezake 10 months ago

Answered by cor-el 10 months ago

  • Archived

Why doesnt the back arrow use one click for previous page?

After a search on findagrave.com i have a list of names to look at, so i click on one and look at it and decide to go back to the list of names but I click the back arrow… (read more)

After a search on findagrave.com i have a list of names to look at, so i click on one and look at it and decide to go back to the list of names but I click the back arrow and no change until I click it again. So I notice when I right-click the back arrow it shows that two instances of the same page was loaded hence I must click twice on the back arrow to get back to the list page. WHY? this doesn't happen in edge or chrome.

Asked by Danny 10 months ago

Last reply by Wesley Branton 10 months ago

  • Archived

Browser tabs crash randomly, usually with video's or gifs.

Firefox tabs crash regularly after viewing gifs or other video's and sometimes on 'normal' webpages. Latest video drivers and windows updated. This is a new pc, though it… (read more)

Firefox tabs crash regularly after viewing gifs or other video's and sometimes on 'normal' webpages. Latest video drivers and windows updated. This is a new pc, though it seems to have some issues. Tried safe mode, still crashes. Any ideas?

Asked by matthijs.delange 10 months ago

Last reply by FredMcD 10 months ago

  • Solved
  • Archived

Firefox tabs repeatedly crash

Firefox 68.0 Crash Report [@ __memcpy_sse2_unaligned_erms ] ID: 86a5c999-ac62-46df-8982-2d07a0190716 Tabs crashed repeatedly, in last week (not all tabs, just some): 1. T… (read more)

Firefox 68.0 Crash Report [@ __memcpy_sse2_unaligned_erms ] ID: 86a5c999-ac62-46df-8982-2d07a0190716

Tabs crashed repeatedly, in last week (not all tabs, just some): 1. Too many tabs open at once (over 240)? Closed all tabs, restarted Firefox session > Tabs continue to crash 2. Problem with extensions? Restarted with add-ons disabled > Tabs continue to crash 3. Disable acceleration in Firefox > Tabs continue to crash 3. Re-start in SafeMode > Tabs continue to crash 4. Check memory using memtest > passes RAM test (no errors) > Tabs continue to crash

Asked by tpf.918 10 months ago

Answered by tpf.918 10 months ago

  • Archived

upgrade broke my firefox no preferences

everytime I get a FIrefox update i lose many of my passwords and features This time none of my preference settings work, most are grayed, and I have no choices for search… (read more)

everytime I get a FIrefox update i lose many of my passwords and features This time none of my preference settings work, most are grayed, and I have no choices for search like google This is very frustrating To make it worse none of my firefox accounts work, nor my mozilla It usually takes a day or two for this to resolve itself but this time I have no preference setting ability and none of my user or Firefox passwords work This is very disturbing I can no longer use firefox like I am used to doing I do not want to default to Yahoo for search, I want to use Google. PLEASE FIX THIS and don't send me any more broken updates

Asked by bekglm1 10 months ago

Last reply by Wesley Branton 10 months ago

  • Archived

I am a web developer,using jquery,when i do $("#target").focus() it doesnt work on mozilla 64 bit , but works fine on chrome and Edge, even older version of IE

I am a web developer,using jquery.js and jquery.ui.css ,when i do $("#target").focus() on document .ready function for my first element which is actually a select element… (read more)

I am a web developer,using jquery.js and jquery.ui.css ,when i do $("#target").focus() on document .ready function for my first element which is actually a select element ,it doesnt work on mozilla 64 bit , but works fine on chrome and Edge, even older version of IE.

Like it has focus, because when i click tab it highlight the next element with proper border very well, but the first element when focused is not having any blue or a ny color border to show user that the element is in focus??

Asked by apoorva.nagar 10 months ago

Last reply by apoorva.nagar 10 months ago

  • Archived

Endless loop of asking for permission for Firefox after Re-enabling UAC

Since I could not drag and drop from the address bar to the desktop to create a URL shortcut, I was looking for help and found this article https://support.mozilla.org/en… (read more)

Since I could not drag and drop from the address bar to the desktop to create a URL shortcut, I was looking for help and found this article https://support.mozilla.org/en-US/kb/windows-administrator-launcher-process- bugfix, but when I re-enabled UAC, I got stuck in the endless loop of permission for Firefox.

Asked by ad_verbum 10 months ago

Last reply by cor-el 10 months ago

  • Archived

Firefox runs but isn't usable and sits in the background

I've had a really odd issue with Firefox that has happened on my Windows 7 Ultimate machine. I can run the exe but it just sits there running in the background but never … (read more)

I've had a really odd issue with Firefox that has happened on my Windows 7 Ultimate machine. I can run the exe but it just sits there running in the background but never loads. I can see it in Process Explorer and can attempt to kill it with Process Explorer but it refuses to fully close. When killed it sits as a process that has no stacks visible for it. You can see one loan thread running that appears to be keeping it going without being able to close it.

I've uninstalled it several times and reinstalled but no joy, it continues to behave the same.

Screenshots are of Firefox in its dead process state. Where it appears to still be running yet isn't. Other shots are of it running but not usable. And an odd unsigned .dll is running.

Asked by whitingsteven 10 months ago

Last reply by whitingsteven 10 months ago

  • Solved
  • Locked
  • Archived

Firefox suddenly will not let me sign into the New York Times

On my lap top yesterday and my desktop, Firefox has logged my off and blocked me to my New York Times subscription. Different machines, different locations, different br… (read more)

On my lap top yesterday and my desktop, Firefox has logged my off and blocked me to my New York Times subscription. Different machines, different locations, different broadband providers. Whatever I do Firefox prevents a login. I have no problems with either Edge or Chrome, but Firefox has long been my preferred browser. Now my preferred browser is preventing me from accessing a favored website. I contacted the NYT and they suggested it was Firefox problem. Help. Thank you

Asked by Jim77 10 months ago

Answered by FredMcD 10 months ago

  • Archived

site gets stuck & will not complete load

Attempting to log into my Logitech account to resolve mouse issues. Page gets stuck with only scant content only adding to my troubles. Tried numerous Firefox 68.0.1 Help… (read more)

Attempting to log into my Logitech account to resolve mouse issues. Page gets stuck with only scant content only adding to my troubles. Tried numerous Firefox 68.0.1 Help page suggestions to no use. I do see "Blockable content detected on this site" "Blockable Content" Set to "Standard". I have Cookies Allowed for this site. I see 3 Google Cookies but no Tracking Cookies. Can Load site in Safari 12.1.2. This is a HTTPS URL with no shield displayed

Asked by jon857 10 months ago

Last reply by cor-el 10 months ago

  • Archived

Issues in downloading the excel file from my application in latest version of the Firefox 68.0.1.In Previous version upto Firefox 67 it works.

Issues in downloading the excel file from my application in latest version of the Firefox 68.0.1.In Previous version up-to Firefox 67 it works. When i click on the "Save"… (read more)

Issues in downloading the excel file from my application in latest version of the Firefox 68.0.1.In Previous version up-to Firefox 67 it works. When i click on the "Save" or "Open" ,the popup disappears. The Second POPUP also disappears when click on "OK"

Asked by Sanjeev Kumar 10 months ago

Last reply by Sanjeev Kumar 10 months ago

  • Archived

Downloads

Prior to the last update, whenever I had finished or cancelled downloading a file, I would go to the "All Downloads" page and click "Clear All Downloads" to get rid of an… (read more)

Prior to the last update, whenever I had finished or cancelled downloading a file, I would go to the "All Downloads" page and click "Clear All Downloads" to get rid of any that were done and they would go away. Now they don't anymore. Is there a different way of doing this?

Asked by Ken 10 months ago

Last reply by Ken 10 months ago

  • Archived

Click on checkbox(es) in a webpage doesn't select/deselect the row(s)

Experts, We have an application developed in Java(Struts), in pages having tables with checkboxes to select/deselect rows. Firefox version: 68.0.1(64-bit) Firefox Quantu… (read more)

Experts,

We have an application developed in Java(Struts), in pages having tables with checkboxes to select/deselect rows.

Firefox version: 68.0.1(64-bit) Firefox Quantum and Regular Firefox as well

Issue Description: The click to the checkboxes do not work at all with latest Firefox versions, while they work seamlessly with older Firefox versions (52.0.2/32-bit and below, I have tested) or any other latest browsers(Chrome for example).

Please check the screenshots that shows how it looks in latest versions vs the same page in old versions:

We have tested this on Windows 10 and Mac OSs as well, and the issue remains the same with the latest Firefox versions. I came across similar(not exact) issues in the support forum but none of them were exact or even suggested any workaround / fix / rootcause.

Ask: Need to understand if something is broken in latest Firefox builds or is there any setting/extension that may bring backward compatibility. Please note that in other browsers, we don't see this problem.

Edit: Uploaded non-working snapshot.

Thanks, susenj

Asked by susenj 10 months ago

Last reply by susenj 9 months ago

  • Archived

Firefox won't open a webpage but other browsers do

I am having a problem logging onto my wifi admin site. For a few years it opened with no problems, but recently all I get is the little spinning cursor on a grey backgro… (read more)

I am having a problem logging onto my wifi admin site. For a few years it opened with no problems, but recently all I get is the little spinning cursor on a grey background. The address is http://192.168.0.1/html/home.htm I am using Windows 7 32bit. The same problem has also happened on my Huawei Nova running Android version 7 EMUI Version 5.0.3. I have followed instructions in support, and made the suggested changes in about:config. I have also uninstalled and reinstalled Firefox. I have also tried Reset. Any suggestions? Thanks Karl

Asked by info198 9 months ago

Last reply by info198 9 months ago