Showing questions tagged: Show all questions
  • Archived

Latest update removed logins, bookmarks. "old firefox" not present

As above. FF installed the update despite the checked option to NOT install automatically. NO "old firefox" folder was created-anywhere. No other profile is present tha… (read more)

As above. FF installed the update despite the checked option to NOT install automatically. NO "old firefox" folder was created-anywhere. No other profile is present that has the old data. My adult daughter's grad school laptop. Years of bookmarks, logins and I do not know what all ARE GONE!! I allowed FF to download but NOT INSTALL-since it was not my machine and I wanted to avert any disaster (I, in fact, looked at the options first, to make sure) NOW WHAT?? Is that is a bug?? Why was there no "old FF" created? Why did it install regardless of instructions to the contrary. Is there some other place to look? She does not seem to have any automatic backups for FF profiles.

Asked by patty_r 12 months ago

Last reply by jscher2000 7 months ago

  • Archived

Firefox start with the error "Ur firefox profile is missing, it's not accessible" and this error displays after every few minutes

Firefox start with the error "Ur firefox profile is missing, it's not accessible" and this error displays after every few minutes and page get stuck unless i click on OK.… (read more)

Firefox start with the error "Ur firefox profile is missing, it's not accessible" and this error displays after every few minutes and page get stuck unless i click on OK....unistalled, refreshed, and even fresh install didn't help....how to get rid of this annoying msg....plz help

Asked by Rizwi 12 months ago

Last reply by cor-el 11 months ago

  • Archived

No streaming on arte.tv since last update

Hello, since the update to 67.0b10 (maybe a bit before) I can't watch streamed videos via arte.tv. I downloaded and tried v60.6.1esr, but also here it is not possible. Th… (read more)

Hello,

since the update to 67.0b10 (maybe a bit before) I can't watch streamed videos via arte.tv. I downloaded and tried v60.6.1esr, but also here it is not possible. The video page is shown, also the start button, but I can't start it. It's possible on MS edge, but I try to avoid using it What's the trick to watch again?

Thanks, Harald

Asked by Harrie 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Proxy with private browsing mode

After the last browser update I can't use the private browsing mode, because the browser in the private window keeps asking me for the password continuously, thus preclud… (read more)

After the last browser update I can't use the private browsing mode, because the browser in the private window keeps asking me for the password continuously, thus precluding the possibility of browsing.

Asked by beatricespada95 1 year ago

Last reply by jscher2000 10 months ago

  • Archived

I down loamy bookmarks/history disapear & come back when I enter via login with username email sent wby FF How to fix?

I downloaded FF again because my Ff history was disappearing & maybe that interfered with my FF. I can only get my FF history & bookmarks back by logging in wit… (read more)

I downloaded FF again because my Ff history was disappearing & maybe that interfered with my FF. I can only get my FF history & bookmarks back by logging in with the link sent with am email telling me my user name but not instantly. I changed my password which may or may not be relevant. I have the latest Kaspersky & a 2 year old Dell XPS

Asked by jPendragon 11 months ago

Last reply by FredMcD 11 months ago

  • Archived

Firefox keeps resetting itself

So, for the past couple of weeks, after every 3-4 days, I go to open Firefox, and all my add-ons and settings keep getting reset. It's a weird thing. I have my add-ons, m… (read more)

So, for the past couple of weeks, after every 3-4 days, I go to open Firefox, and all my add-ons and settings keep getting reset.

It's a weird thing. I have my add-ons, my customized settings, and everything is working fine. But after a couple of days, I open up firefox and it's like I'm starting from 0.

I mean, my history, bookmarks, passwords, all remain intact.

But everything else is gone. All my extensions open up a tab saying "now installed!" or something along those lines - plus a tab from Mozilla, today about the privacy notice.

My homepage, search and download settings are back to the defaults.

I have tried to refresh my browser, reinstalled my extensions, but still the same issue.

Help?

Asked by whyjay 11 months ago

Last reply by ryanrichards22 9 months ago

  • Archived

Can't clear or delete Firefox history

Hello, when I go to History -> All history -> Website page and try to delete or forget it, nothing works, all pages remain. I have 67.0.1 version, any tips how to f… (read more)

Hello, when I go to History -> All history -> Website page and try to delete or forget it, nothing works, all pages remain. I have 67.0.1 version, any tips how to fix this issue?

Asked by Vatnik 11 months ago

Last reply by cor-el 11 months ago

  • Archived

certain websites are slowing down and get stuck at TLS handshake fonts.googleapis. i refreshed cleared cookies and data and still hangs on that handshake.

Youtube and other sites load very slow. Hangs on TLS Handshake fonts.googleapis. cant login in to google account. I get the message, "something went wrong". Tried all … (read more)

Youtube and other sites load very slow. Hangs on TLS Handshake fonts.googleapis. cant login in to google account. I get the message, "something went wrong". Tried all of the things suggested in the troubleshooting section to no avail. I don't have this problem with chrome or edge. I HATE both of those browsers and hope that this is a temporary issue with Firefox. Running win10 x64 with latest Firefox update. Is there anything that can fix this?

Thanks

Asked by dont_force_me_to_chrome 12 months ago

Last reply by rubyrose32442 9 months ago

  • Archived

Can't install any add ons

Hi, I was aware of the recent issues as first reported back on the 3rd May regarding 'Add-ons disabled or failing to install in Firefox' (https://blog.mozilla.org/addons/… (read more)

Hi,

I was aware of the recent issues as first reported back on the 3rd May regarding 'Add-ons disabled or failing to install in Firefox' (https://blog.mozilla.org/addons/2019/05/04/update-regarding-add-ons-in-firefox/comment-page-5/) in which workarounds were offered or users were advised to update to the latest version. I myself am using the latest version 67.0. I can see all my installed add-ons and can even update and install them where required, but I cannot seem to install any new add-ons at all.

I have included two screenshots showing that I am using the latest version and the second which does not show the usual 'Install add-on' but instead shows the button 'Only with firefox, get firefox now, even though I have firefox installed.

Any help would be appreciated. Thank you in advance!

Asked by marky267 1 year ago

Last reply by cor-el 11 months ago

  • Archived

my browser is crashing

My firefox browser is intermittently crashing. I will step away from my desk and come back to a crashed browser. MacBook Pro purchased in Dec 2018 LG monitory LG27UK8… (read more)

My firefox browser is intermittently crashing. I will step away from my desk and come back to a crashed browser.

  • MacBook Pro purchased in Dec 2018
  • LG monitory LG27UK850
  • Using duck-duck-go for search
  • firefox updated - 67.0 64 bit
  • flash updated - 32.0.0.192
  • Max OS updated - 10.14.5
  • completed Refresh Firefox
  • did memory test on macbook pro through holding down "D" key while restarting - "No Issues Found, ADP000"
  • all above checks and updates done after a prior crash, and then it crashed again
  • bp-6ec4ea83-017d-4df4-88fe-c47c50190527 is most recent crash report from today
  • I'm now testing in firefox browser safe mode, but don't have much time on this yet

Any additional clues on next steps would help. Not sure what to try next.

Thank you,

Cindy

Asked by chicks 12 months ago

Last reply by cor-el 12 months ago

  • Archived

Firefox was completely wiped off my system with no warning & unable to successfully re-install with history and preferences, now what?

I was browsing win Firefox when suddenly Firefox was wiped off my Windows PC. Now, in uploading new version my history and preferences cannot be restored. They are not i… (read more)

I was browsing win Firefox when suddenly Firefox was wiped off my Windows PC. Now, in uploading new version my history and preferences cannot be restored. They are not in an Old Firefox folder. I am furious. What caused this? What to I do?

Asked by Jan_in_Georgia 12 months ago

Last reply by FredMcD 11 months ago

  • Archived

Firefox crashes

AdapterDeviceID: 0x1927 AdapterVendorID: 0x8086 Add-ons: formautofill%40mozilla.org:1.0,fxmonitor%40mozilla.org:3.0,screenshots%40mozilla.org:37.1.0,webcompat%40mozilla.o… (read more)

AdapterDeviceID: 0x1927 AdapterVendorID: 0x8086 Add-ons: formautofill%40mozilla.org:1.0,fxmonitor%40mozilla.org:3.0,screenshots%40mozilla.org:37.1.0,webcompat%40mozilla.org:4.0.0 BuildID: 20190529130856 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1560095964 DOMIPCEnabled: 1 EMCheckCompatibility: true FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1560019750 Notes: FP(D00-L1000-W00000000-T000) WR? WR- OMTP? OMTP+3 GL Layers? GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 98 StartupCrash: 0 StartupTime: 1560095943 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20190529130856","version":"67.0.1","vendor":"Mozilla","displayVersion":"67.0.1","platformVersion":"67.0.1","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":null,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":78,"stepping":3,"l2cacheKB":256,"l3cacheKB":4096,"speedMHz":3300,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Darwin","version":"17.5.0","locale":"en-BE"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","LowEndMachine":false,"adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x1927","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1440,"screenHeight":900,"scale":2}],"features":{"compositor":"opengl","gpuProcess":{"status":"unused"},"wrQualified":{"status":"blocked"},"webrender":{"status":"opt-in"}}},"appleModelId":"MacBookPro13,2"},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"telemetryEnabled":false,"locale":"en-GB","intl":{"requestedLocales":["en-GB"],"availableLocales":["en-GB","en-US"],"appLocales":["en-GB","en-US"],"systemLocales":["en-BE","nl-BE"],"regionalPrefsLocales":["en-BE","nl-BE"],"acceptLanguages":["en-GB","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.search.widget.inNavBar":false,"browser.search.region":"BE"},"sandbox":{"effectiveContentProcessLevel":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true,"defaultSearchEngine":"google-b-d","defaultSearchEngineData":{"name":"Google","loadPath":"jar:[app]/omni.ja!/google-b-d.xml","origin":"default","submissionURL":"https://www.google.com/search?client=firefox-b-d&q="}},"profile":{"creationDate":18056,"firstUseDate":18056},"addons":{"activeAddons":{"formautofill@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":18045,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18045},"fxmonitor@mozilla.org":{"version":"3.0","scope":1,"type":"extension","updateDay":18045,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Firefox Monitor","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18045},"screenshots@mozilla.org":{"version":"37.1.0","scope":1,"type":"extension","updateDay":18045,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Take clips and screenshots from the Web and save them temporarily or permanently.","name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18045},"webcompat@mozilla.org":{"version":"4.0.0","scope":1,"type":"extension","updateDay":18045,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compat","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18045}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"A theme with the operating system colour scheme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"","scope":1,"foreignInstall":false,"hasBinaryComponents":false,"installDay":0,"updateDay":0},"activePlugins":[{"name":"dummy","version":"0.1","description":"Blocklist unavailable","blocklisted":false,"disabled":true,"clicktoplay":false,"mimeTypes":["text/there.is.only.blocklist"],"updateDay":18056}],"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}},"persona":"default-theme@mozilla.org"},"experiments":{"activity-stream-firstrun-trailhead-triplets":{"branch":"supercharge","type":"as-firstrun"},"rollout-etp-new-users-trailhead-1547192":{"branch":"active","type":"normandy-prefrollout"},"rollout-monitor-v2-1505837":{"branch":"active","type":"normandy-prefrollout"}}} ThreadIdNameMapping: 6:"Gecko_IOThread",7:"JS Watchdog",8:"JS Helper",9:"JS Helper",10:"JS Helper",11:"JS Helper",12:"Timer",13:"Socket Thread",15:"Cache2 I/O",16:"Cookie",17:"DOM Worker",17:"IPDL Background",20:"GMPThread",21:"Worker Launcher",22:"Compositor",23:"ImgDecoder #1",24:"ImageIO",26:"mozStorage #1",30:"mozStorage #2",39:"StyleThread#2",38:"StyleThread#1",37:"StyleThread#0",44:"ImageBridgeChild",45:"ProcessHangMon",41:"Lazy Idle",43:"localStorage DB",41:"DataStorage",42:"DNS Resolver #1",43:"URL Classifier",44:"Classifier Update",46:"Cache I/O",47:"DOM Worker",48:"mozStorage #3",48:"QuotaManager IO",49:"HTML5 Parser",49:"mozStorage #4",51:"DOM Worker",53:"SSL Cert #1",55:"SSL Cert #2",55:"IndexedDB #2",60:"DOM Worker",63:"IndexedDB #5",63:"DNS Resolver #2",62:"SubtleCrypto #1",63:"SaveScripts",64:"mozStorage #5",64:"DNS Resolver #3",65:"Font Loader",77:"StreamTrans #131",67:"ImgDecoder #2",66:"mozStorage #6",65:"ImgDecoder #3",64:"mozStorage #7", Throttleable: 1 URL: about:welcome UptimeTS: 21.14727624 Vendor: Mozilla Version: 67.0.1 useragent_locale: en-GB

This report also contains technical information about the state of the application when it crashed.

Asked by mykim 11 months ago

Last reply by FredMcD 11 months ago

  • Archived

Firefox Sync just deleted all my settings, passwords, addons, tabs and history

I did a restart on my Windows workstation afterwards firefox "updated". When it was done it deleted everything all across my systems. I immediately check my password mana… (read more)

I did a restart on my Windows workstation afterwards firefox "updated". When it was done it deleted everything all across my systems. I immediately check my password manager on iOS even there everything is deleted.

[Profanity removed by moderator. Please read Forum rules and guidelines, thanks.]

Asked by Michael 10 months ago

Last reply by jscher2000 10 months ago

  • Archived

Cerficicate selection popup does not allow to select a cert

When I access a web site that requires client certificate - and I have several different ones, including those on hardware tokens - the prompt/popup is malformed. All the… (read more)

When I access a web site that requires client certificate - and I have several different ones, including those on hardware tokens - the prompt/popup is malformed. All the certificates are listed HORIZONTALLY, making it impossible to scroll through them and select the correct one. I can walk through the available ones, highlighting them via Up- and Down-arrows, but that does not change the real selection, and the displayed certificate remains to be the first one.

Automatic certificate selection does not work for me, because the site in question requires Email certificate instead of Authentication certificate.

Asked by Mouse008 1 year ago

Last reply by cor-el 1 year ago

  • Archived

i installed win 10 system,then download firefox and install firefox,but it can't login to my firefox account.

i installed win 10 system yesterday, when i use win 7 system,firefox account work normal, after i change to win 10, i installed latest firefox, but firefox account can't … (read more)

i installed win 10 system yesterday, when i use win 7 system,firefox account work normal, after i change to win 10, i installed latest firefox, but firefox account can't login. and Adblock Plus's Filter list also can't update.

Asked by Tianhui 11 months ago

Last reply by FredMcD 11 months ago

  • Archived

I cannot use safe money in firefox

I am using Windows 10 and I have recently had two Firefox updates. Following these I am unable to use safe money and therefore on line banking. I have had Kaspersky ins… (read more)

I am using Windows 10 and I have recently had two Firefox updates. Following these I am unable to use safe money and therefore on line banking. I have had Kaspersky instructing me to do all sorts of things to no avail, and all I keep getting is safe money is already running.......god only knows where, or error, cannot open in protected window. I have logged out and back in . I have looked at my plugins and all sorts, and followed loads of instructions sending screen shots and doing reports. and still the blooming thing won't work. I have wasted about six hours going round and round in circles and it is causing me a lot of inconvenience, and when you are at work all day using a computer the last thing you want is to come home and have to spend hours trying to rectify something that was working on Saturday. Kaspersky don't seem to know what the problem is, but I am tearing my hair out, and I will now have to go to the bank and sort out what should have taken me about five minutes several days ago. Any help would be so appreciated because I am not the best when it comes to computers but I do try and have a go, but this is driving me up the wall, and because I am at work I only pick up my emails at night, and so the last two nights have been dedicated in trying to resolve this annoying problem that no one seems to be able to rectify. I would be eternally grateful if someone can help me before I have a nervous breakdown. Thank you.

Asked by Thunderbird01886 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox update to 67.0 has removed all my bookmarks and passwords

Since this update all my bookmarks and passwords have been removed. How can i go back to previous version or recover my profile. All posted solutions have been tried . … (read more)

Since this update all my bookmarks and passwords have been removed. How can i go back to previous version or recover my profile.

All posted solutions have been tried .

Asked by Antzz 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Gmail has slowed to a crawl and won't load and won't allow me to type a reply

In the last couple days Gmail has slowed to a crawl. It won't load, and barely does, and once it does I try to click on an email loads super slow and trying to type in a … (read more)

In the last couple days Gmail has slowed to a crawl. It won't load, and barely does, and once it does I try to click on an email loads super slow and trying to type in a reply in one existent, had to switch over to google chrome to do my emails. What is going on? I have a new modem from ATT also. I cleared cache and cookies, restarted computer and still slow to a crawl

Asked by debbiejambor 1 year ago

Last reply by FredMcD 1 year ago