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  • Archived

FF 42 launches, but does nothing afterward

I've read and tried MANY supposed fixes for this problem, but, so far none have worked. Constantly says FF is already running, but not responding. I have to kill it in … (read more)

I've read and tried MANY supposed fixes for this problem, but, so far none have worked. Constantly says FF is already running, but not responding. I have to kill it in Task Mgr. everytime.

After FF opens, the little circle on the tab rotates and says "Connecting". That's all I can get out of it.

Uninstalled and installed numerous times to no avail. IE 11 works great (can't believe I just said that--lol).

Have tried "No proxy" and "Use system settngs"--still a no go.

Created new User Profle--still a no go.

Open Add-ons mgr.--just says "Loading" until I clck Extensions, then "You don't have any add-ons of this type installed"

Click Plugins: OpenH264 Video Codec provided by Cisco Systems, Inc. automatically installed by Mozilla...)--Always Activate Primetime Content Decryption provided by Adobe Systems, Inc.--Always Activate Windows Activation Technologies--Ask to Activate

I haven't installed any plugins--these were already there.

Please help. I used to install FF and then off to the races I'd go, but not this time.

Asked by emptypockets1 4 years ago

Last reply by emptypockets1 4 years ago

  • Archived

Embedded web pages won't display my java scripting on a certain site, but works fine when I view it from the server. How can I fix this so anyone can see it?

I have created a couple of small pages that i have embedded into another web site. The embedded pages wont display on that site in FireFox but works on Chrome with no pro… (read more)

I have created a couple of small pages that i have embedded into another web site. The embedded pages wont display on that site in FireFox but works on Chrome with no problem. How can I fix this so others on FireFox can view these embedded pages? I didn't know it couldn't be displayed until tonight and I have been looking for a fix since I was told. Some may see a solid white box and others see a grey box with a plugin is needed to view this content. However, if I view the pages I created on the server they work fine in FireFox. Just not when embedded into another web site. I'm stumped...

Asked by JeremyChristopher74 4 years ago

Last reply by cor-el 4 years ago

  • Archived

Firefox crashes

Hundreds of crashes. Fill out crash report and send. Latest crash report: (This the format I've been using the past several weeks-only date & time are changed) "12/… (read more)

Hundreds of crashes. Fill out crash report and send.

Latest crash report: (This the format I've been using the past several weeks-only date & time are changed) "12/5/2015 11:38:11 AM This is a real trash browser. Crash after crash after crash. This only started happening when I switched to WIN7 and has been happening (several times a day) for nearly two years. I've sent hundreds of crash reports and you have answered exactly ZERO. Yet the problem persists. You people suck - just like this browser! PLEASE E-MAIL ME A RESPONSE SO I KNOW YOU GOT THIS."

NEVER have I gotten a return email. I've tried uninstall/reinstall, remove apps, safe mode and anything else I find to do. Crashes happen early on in each browsing session and then get less frequent. URL or content seem to have no effect on when crashes occur. After two or three crashes I can be connected for hours without further crash. May not even be a Firefox issue, but the lack of response from FF indicates a very poor business model. I think your crash reporter is WORTHLESS.


Signature OOM | small More Reports Search UUID 1b0fee0b-bdf6-4e9a-837f-a56c22151205 Date Processed 2015-12-05T17:27:45.068813+00:00 Uptime 749 Last Crash 764 seconds before submission Install Age 2735166 since version was first installed. Install Time 2015-11-04 01:41:21 Product Firefox Version 42.0 Build ID 20151029151421 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info AuthenticAMD family 21 model 16 stepping 1 | 4 Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x6deeed50 User Comments 12/5/2015 11:27:32 AM

This is a real trash browser. Crash after crash after crash. This only started happening when I switched to WIN7 and has been happening (several times a day) for nearly two years. I've sent hundreds of crash reports and you have answered exactly ZERO. Yet the problem persists. You people suck - just like this browser! PLEASE E-MAIL ME A RESPONSE SO I KNOW YOU GOT THIS. App Notes

AdapterVendorID: 0x1002, AdapterDeviceID: 0x9901, AdapterSubsysID: 00000000, AdapterDriverVersion: 15.200.1062.1004 DWrite- DWrite+ D2D1.1- D2D1.1+ D2D- D2D+ D3D11 Layers- D3D11 Layers+

Processor Notes processor_ip-172-31-16-100_1296; MozillaProcessorAlgorithm2015; skunk_classifier: reject - not a plugin hang EMCheckCompatibility

True

Winsock LSP

MSAFD Tcpip [TCP/IPv6] : 2 : 1 :

MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP TCPv6 Service Provider : 2 : 1 :  
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP UDPv6 Service Provider : 2 : 2 :  
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll

Adapter Vendor ID

0x1002

Adapter Device ID

0x9901

Total Virtual Memory

4294836224

Available Virtual Memory

3512643584

System Memory Use Percentage

18

Available Page File

30101266432

Available Physical Memory

13562777600

OOM Allocation Size

36

Asked by cato0212 4 years ago

Last reply by cato0212 4 years ago

  • Archived

Can't install extensions that require browser restart

Hi, FF 42.0 / Windows 7 64-bit I have a problem with installing any extension that requires browser restart (for example Web Developer Toolbar). Addons that do not requir… (read more)

Hi,

FF 42.0 / Windows 7 64-bit

I have a problem with installing any extension that requires browser restart (for example Web Developer Toolbar). Addons that do not require browser restart (like firebug, adblock plus) are installed with no issues. When I go to about:addons search for addon, click install, it gets installed with no error messages but after I restart the browser it's simply not installed. By the way this problem has every windows workstation I checked in my company (Thomson-Reuters, Gdynia) and there is always the same problem even after fresh FF installation so it's not related to my specific laptop. I checked with local IT but they have no idea what the reason of that problem could be. This is not officially supported browser so it's not their duty to troubleshoot it. They just checked if the problem reoccurs when addon is installed with antivirus disabled and yes - with disabled antivirus software the problem still exists. I checked https://support.mozilla.org/en-US/kb/unable-install-add-ons-extensions-or-themes but none of the cases from above-mentioned KBs seem to be relevant to my problem. I'm not power Firefox user so I would like kindly ask for advice how the problem could be troubleshooted: -are there any specific settings in about:config I should look into? -are there any certificates that could have been replaced on a corporate machine and are required for addon installation? -any specific entries in configuration files that I should check before and after the browser restart? -anything else..

Regards, Rafał

Asked by rafajot 4 years ago

Last reply by cor-el 4 years ago

  • Archived

The cookie Exceptions.... tab does not work. If I do not check "accept cookies from sites", making an exception to allow does not work. Worked till this week

Until this week I easily handled my cookie preferences by NOT checking the "except cookies from sites" option. I then made exceptions to this default with the exceptions… (read more)

Until this week I easily handled my cookie preferences by NOT checking the "except cookies from sites" option. I then made exceptions to this default with the exceptions tab or through a cookie manager add-on. Since the last recent Firefox update, this no longer works. Nothing in cookie exceptions does anything. In addition to not letting me allow cookies, it will also not let me block cookies when I do check the "except cookies from sites" option. The Cookie Exceptions Do Nothing. I will appreciate any real help.

Asked by rogergold 4 years ago

Last reply by ppost 4 years ago

  • Archived

Dragging a link onto the dock icon causes the link 3 new tabs to open each navigating to the url.

For unrelated reasons, I did a clean reinstall of Mac OS 10.11.1 and downloaded a fresh copy of Firefox and several add ons: noscript, better privacy, a cookie manager an… (read more)

For unrelated reasons, I did a clean reinstall of Mac OS 10.11.1 and downloaded a fresh copy of Firefox and several add ons: noscript, better privacy, a cookie manager and adblock plus. I notice that the issue persists. It occurs from multiple apps e.g. I often drag an untrusted url from an email in Apple Mail or from Facebook in Safari to the Firefox dock icon to open it in my more secure, locked down browser (Firefox).

Asked by rorynz 4 years ago

Last reply by rorynz 4 years ago

  • Archived

Extension are in C:\Users\xxx\Profiles but not in firefox

In C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Profiles there is one profile (qanl58lx.default) and my extensions is in the profile folder, but in Firefox o… (read more)

In C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Profiles there is one profile (qanl58lx.default) and my extensions is in the profile folder, but in Firefox options/extensions there are none. This has been going on for some time, but suddently 2 days ago a window for every extension showed up and asked for updating, which was done, and now extensions were shown inOptions/extensoins. But today they are all gone again. I have scanned for malware and there are none.

Whats wrong?

Asked by Kjeld Marslew 4 years ago

Last reply by cor-el 4 years ago

  • Archived

"This Connection is Untrusted" ssl_error_bad_cert_domain security.frontier.com

Every day around 9:30 PM, browsing the web becomes impossible. nearly every site I visit brings up a This Connection Is Untrusted page. I have tried using different brows… (read more)

Every day around 9:30 PM, browsing the web becomes impossible. nearly every site I visit brings up a This Connection Is Untrusted page. I have tried using different browsers and Different Devices. Even my 3DS doesn't work. This has lead me to believe that the problem is either with the modem or my service provider. I checked the certificate of Google via chrome://pippki/content/exceptionDialog.xul, and it read ISSUED TO Common Name (CN) security.frontier.com Organization (O) security.frontier.com and when I checked it now, it reads ISSUED TO Common Name (CN) www.google.com Organization (O) Google Inc I don't know what fixes this problem since the problem stops at different times. It started around when I installed AVG, so I tried uninstalling it, but the problem didn't stop. While I'm fairly certain the problem isn't related to Firefox, this is one of the sites that I am able to visit when this problem occurs. I have tried manually adding the exception so I could bypass the Untrusted Connection page, but the page never loads and the next time it happens, the page is there again anyway.

Asked by gemeral 4 years ago

Last reply by jscher2000 4 years ago

  • Archived

PUM.Optional.FireFoxSearchOverride

Malware bytes found: PUM.Optional.FireFoxSearchOverride. Also noticed new entry into my saved passwords list dated the same day. An entry that I did not do. Looks like… (read more)

Malware bytes found: PUM.Optional.FireFoxSearchOverride. Also noticed new entry into my saved passwords list dated the same day. An entry that I did not do. Looks like someone hacked Firefox Saved Passwords feature.I have changed all my passwords. Google does not know what this is. Thanks, Brent

Asked by Water8203 4 years ago

Last reply by Water8203 4 years ago

  • Solved
  • Archived

I have 2 plugins that won't update. Why is this?

Ever since a few updates ago, 2 of my plugins, which are quite popular, won't update. I keep getting an Application Initialization error for both. They are Adobe Flash … (read more)

Ever since a few updates ago, 2 of my plugins, which are quite popular, won't update. I keep getting an Application Initialization error for both. They are Adobe Flash Player and Adobe Reader. Thank you!

Asked by UnusuallyClueless 4 years ago

Answered by jscher2000 4 years ago

  • Archived

Image files saved from Firefox browsing sessions won't open

I'm able to download the images just fine, but when I try to open them, I see the same error message- "The file "name.png" could not be opened. It may be damaged or use a… (read more)

I'm able to download the images just fine, but when I try to open them, I see the same error message- "The file "name.png" could not be opened. It may be damaged or use a file format that Preview doesn't recognize."

I've tried creating a new Firefox profile, running Firefox with ad-ons disabled, and just plain deleting the one ad-on I had running. (AdBlock Plus.) Deleting AdBlock Plus seemed to have no effect, so I put it back.

I know it's not the website I'm trying to save images from, because I have the same issue saving images from other websites. I've even tried right-clicking and saving stuff from my own Photobucket account, so I know there shouldn't be anything wrong with the images, and have gotten the same error message I mentioned above when trying to open them.

Also, I can save anything I want from Safari, including the same exact image files that won't save in a usable fashion from Firefox.

I really hope someone can help. This has been very frustrating.

Asked by Urbandruid 4 years ago

Last reply by jscher2000 4 years ago

  • Archived

Firefox crashes

Hi, My browser has been crashing daily, often multiple times a day (see attached image) for a few months now. I've tried re-installing Firefox and I'm using the latest ve… (read more)

Hi,

My browser has been crashing daily, often multiple times a day (see attached image) for a few months now. I've tried re-installing Firefox and I'm using the latest version. Can you help me?

Thanks

Asked by elborrador 4 years ago

Last reply by cor-el 4 years ago

  • Archived

Firefox crashes,

Dear Mozilla Support, Each 30-40 minute firefox crashed, we tried deleting the config files, resetting the settings, updating firefox, run in safemode however non of this… (read more)

Dear Mozilla Support,

Each 30-40 minute firefox crashed, we tried deleting the config files, resetting the settings, updating firefox, run in safemode however non of this seems to help.

Below you will find the crash report: AdapterDeviceID: 0x0000 AdapterSubsysID: 00000000 AdapterVendorID: 0x0000 AvailablePageFile: 14443732992 AvailablePhysicalMemory: 6396239872 AvailableVirtualMemory: 3496398848 BIOS_Manufacturer: Phoenix Technologies LTD BlockedDllList: BreakpadReserveAddress: 44302336 BreakpadReserveSize: 67108864 BuildID: 20151029151421 CrashTime: 1447920662 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1446794838 Notes: AdapterVendorID: 0x0000, AdapterDeviceID: 0x0000, AdapterSubsysID: 00000000, AdapterDriverVersion:

ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 2028 StartupTime: 1447920528 SystemMemoryUsePercentage: 40 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20151029151421","version":"42.0","vendor":"Mozilla","platformVersion":"42.0","xpcomAbi":"x86-msvc","hotfixVersion":"20150902.02"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":10240,"isWow64":true,"cpu":{"count":4,"vendor":null,"family":null,"model":null,"stepping":null,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.1","servicePackMajor":1,"servicePackMinor":0,"installYear":2011,"locale":"nl-NL"},"hdd":{"profile":{"model":"VMware Virtual disk","revision":"1.0"},"binary":{"model":"VMware Virtual disk","revision":"1.0"},"system":{"model":"VMware Virtual disk","revision":"1.0"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"RDPDD Chained DD","vendorID":"0x0000","deviceID":"0x0000","subsysID":"00000000","RAM":null,"driver":"RDPDD","driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1440,"screenHeight":900,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1440,"screenHeight":900,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"basic","d3d11":{"status":"blocked"},"d2d":{"status":"unavailable","version":"1.0"}}}},"settings":{"addonCompatibilityCheckEnabled":true,"blocklistEnabled":true,"isDefaultBrowser":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"nl","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true}},"profile":{"creationDate":16745},"addons":{"activeAddons":{},"theme":{},"activePlugins":[{"name":"Adobe Acrobat","version":"11.0.13.17","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.13","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16704},{"name":"Adobe Acrobat","version":"11.0.13.17","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.13","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16704},{"name":"Microsoft Office 2010","version":"14.0.4730.1010","description":"Office Authorization plug-in for NPAPI browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-msoffice14"],"updateDay":14618},{"name":"Microsoft Office 2010","version":"14.0.4761.1000","description":"The plug-in allows you to open and edit files using Microsoft Office applications","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-sharepoint"],"updateDay":14692},{"name":"Silverlight Plug-In","version":"5.1.40728.0","description":"5.1.40728.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-silverlight","application/x-silverlight-2"],"updateDay":16643},{"name":"Java(TM) Platform SE 7 U55","version":"10.55.2.13","description":"Next Generation Java Plug-in 10.55.2 for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet","application/x-java-bean","application/x-java-vm","application/x-java-applet;version=1.1.1","application/x-java-bean;version=1.1.1","application/x-java-applet;version=1.1","application/x-java-bean;version=1.1","application/x-java-applet;version=1.2","application/x-java-bean;version=1.2","application/x-java-applet;version=1.1.3","application/x-java-bean;version=1.1.3","application/x-java-applet;version=1.1.2","application/x-java-bean;version=1.1.2","application/x-java-applet;version=1.3","application/x-java-bean;version=1.3","application/x-java-applet;version=1.2.2","application/x-java-bean;version=1.2.2","application/x-java-applet;version=1.2.1","application/x-java-bean;version=1.2.1","application/x-java-applet;version=1.3.1","application/x-java-bean;version=1.3.1","application/x-java-applet;version=1.4","application/x-java-bean;version=1.4","application/x-java-applet;version=1.4.1","application/x-java-bean;version=1.4.1","application/x-java-applet;version=1.4.2","application/x-java-bean;version=1.4.2","application/x-java-applet;version=1.5","application/x-java-bean;version=1.5","application/x-java-applet;version=1.6","application/x-java-bean;version=1.6","application/x-java-applet;version=1.7","application/x-java-bean;version=1.7","application/x-java-applet;jpi-version=1.7.0_55","application/x-java-bean;jpi-version=1.7.0_55","application/x-java-vm-npruntime","application/x-java-applet;deploy=10.55.2","application/x-java-applet;javafx=2.2.55"],"updateDay":16202},{"name":"Java Deployment Toolkit 7.0.550.13","version":"10.55.2.13","description":"NPRuntime Script Plug-in Library for Java(TM) Deploy","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/java-deployment-toolkit"],"updateDay":16202},{"name":"DYMO Label Framework","version":"8.4.2.18","description":"DYMO Label Framework Plugin","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-dymolabel"],"updateDay":15622},{"name":"Shockwave Flash","version":"19.0.0.245","description":"Shockwave Flash 19.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":16750}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.4","userDisabled":false,"applyBackgroundUpdates":1},"gmp-eme-adobe":{"version":"15","userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 21472018432 TotalPhysicalMemory: 10736951296 TotalVirtualMemory: 4294836224 URL: Vendor: Mozilla Version: 42.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 :  
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP TCPv6-serviceprovider : 2 : 1 :  
RSVP TCP-serviceprovider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP UDPv6-serviceprovider : 2 : 2 :  
RSVP UDP-serviceprovider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
VMCI sockets DGRAM : 0 : 2 :  
VMCI sockets STREAM : 0 : 1 : C:\Program Files\VMware\VMware Tools\VSock SDK\bin\win32\vsocklib.dll

useragent_locale: nl


If needed i could also provide the LastCrash file. Do you have any idea what could be the cause of this issue?

Asked by Martijn1 4 years ago

Last reply by cor-el 4 years ago

  • Archived

as soon as i added sync, my computer crashes. I uninstalled and my computer works. Installed again and it crashes

Computer checks out fine without firefox, but as soon as I add firefox sync it crashes. I just installed a new hd because my last one crashed as well. The laptop works w… (read more)

Computer checks out fine without firefox, but as soon as I add firefox sync it crashes. I just installed a new hd because my last one crashed as well. The laptop works well that I am trying to sync from. I just really must have my bookmarks and signins as I have an online business.

Asked by firefeet 4 years ago

Last reply by firefeet 4 years ago

  • Archived

Why doesn't Adobe Flash work on Firefox?

I have tried all of Firefox's fixes - upgrading Firefox, upgrading Flash, disabling plugins and nothing works. Please can anyone tell me how to fix this? BTW: Why can't … (read more)

I have tried all of Firefox's fixes - upgrading Firefox, upgrading Flash, disabling plugins and nothing works. Please can anyone tell me how to fix this?

BTW: Why can't Mozilla address this on a personal basis? I sent crash reports many times but have yet to hear from Mozilla.

Asked by christomhook 4 years ago

Last reply by christomhook 4 years ago

  • Solved
  • Archived

Touchpad Scroll works on all apps (including IE) but not in Firefox - Win 10

My touchpad scroll will not work in Firefox. It works fine with IE and all other apps (Windows 10). If it were a driver issue - I think it would not work in all the other… (read more)

My touchpad scroll will not work in Firefox. It works fine with IE and all other apps (Windows 10).

If it were a driver issue - I think it would not work in all the other applications, but it works fine everywhere (except Firefox)

I can get it to work for a short time, if I uninstall the Touchpad (in the device manager) , re-start, re-installs.

Again, hard to believe it would be a driver issue - works fine in all apps, except Firefox...

Asked by udornf4 4 years ago

Answered by udornf4 4 years ago