منتدى دعم ”Firefox“

Got one message saying something about the server connection being broken during the page loading. Then I force quite FF and tried again, and got a runaway script popup box -- but the buttons were non-functional so I could not stop the stupid script. Had to vorce quite again.

firefox is proving to be a real piece of shit software.

Can anyone give me a VERY simple method of installing a new version of FF, whilst leaving my older version totally intact.

I am so surprised that Mozilla have not yet built this option into their download options .

I need my addons to work as they are essential for my visual problems.

Randomly multiple websites will suddenly turn pure white and I can't use them anymore. I've restarted without add-ons. I've cleared caches. I've pretty much done everything suggested. I'm not using any ad blockers. What is going on? Don't make me have to use Google Chrome. I hate that damn browser, but I can't keep constantly restarting Firefox.

[Profanity removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

several times in the past 2 weeks, i come back to my computer to find FF has closed. there are no alerts or notices of a crash. when i use restore session, only 3 windows are listed as "recently closed", when I have 20 or so open. i believe there have been 2 updates in that period. i have to manually go through 'all history" to find my missing windows!

when i open a new tab it stays there until i search for something then Firefox crashes. i am running windows 7xp. and running 32.0.2 version of Firefox here is a list of my last 10 crash reports bp-a370f65d-4e60-400e-a8b3-bab8a2141011 15 minutes ago bp-316a3f8f-0775-4b62-be57-bc0c02141011 15 minutes ago bp-72f4e73f-337c-4228-afb9-835cc2141011 19 minutes ago bp-fe79e622-9242-4f85-940f-16ca62141011 26 minutes ago bp-749dbfbc-ed09-4403-8941-c2fec2141011 26 minutes ago bp-f3ac0934-690a-484c-991a-d70972141010 1 day ago bp-5d5f05e4-d82d-4798-b273-3a6d52141010 1 day ago bp-5d7b93b4-95a3-4603-863c-bebac2141010 1 day ago bp-a8fd0ad5-7bef-46ce-86dc-532ee2141010 2 days ago bp-a56e2617-e1eb-4fdc-91ab-23be52141009 2 days ago and a list of my extensions Astromenda NT 11.0.2 false {424b0d11-e7fe-4a04-b7df-8f2c77f58aaf} Astromenda Search Addon 1.2 false {ad7ce998-a77b-4062-9ffb-1d0b7cb23183} BlockAndSurf 1.179 false {56791912-F4C2-417E-D654-2D99CBE99C83} CheckMeUp 1.179 false {CD3858A7-9F92-BD0F-0583-1E9D178F7598} Fast Start 4.3.0 false faststartff@gmail.com Microsoft .NET Framework Assistant 0.0.0 false {20a82645-c095-46ed-80e3-08825760534b} PriceFountain 1.0 false {b6a94784-0ffb-4121-88c6-435139067ee2} YouTube Enhancer Plus 3.3.2 false firefoxaddon@youtubeenhancer.com

In Dailymotion, the thumbnails are blacked out even with the age gate off. I have tried all the fixes found here in the support, but none of them work. It all started with the last update of firefox, so I assume it has something to do with that. Dailymotion works fine in IE and other browsers. Firefox is the only one with the problem. I would like to get it resolved if anyone can help.

I'm on 32.0.3 on Windows 8. Starting in July 2014, FF began seizing up and eating either Disk, CPU, or RAM. It's almost always with two pages; on the other extreme, I can play videos with no trouble at all.

All add-ons are set to Ask to Activate.

Yesterday I set the accessibility.blockautorefresh to TRUE. That allowed me to browse for several hours, even the two offending pages, without a single problem.

Today, the crummy performance is right back to what I've been fighting for 4 months, only this time it's been CPU and not Disk or RAM resources eaten up. It'll get to around 35-50% and freeze. Nothing works but to shut it and reopen.

I've gone through the troubleshooting steps and the How to Fix, and followed them - with the exception of uninstalling and reinstalling FF. I've spent quite a bit of time on trying to fix it because I'd like to be able to USE it without feeling like I have to do battle with it! I have a limited allotment of bytes each month and do not want to waste them if it doesn't work. I've kept up with the updates (except I see 33 is out now), and have no reason to think that updating again will help anything.

What changed in July 2014? Because it wasn't my hardware, software, or browsing habits.

I have a weird situation. I have a web-form application to enter data for third party. It was working OK for a long time. Suddenly totaling of cells stop working. I am attaching a screen shot. I tried the suggestions in support forum. No luck. If I use different browser (eg Chrome). It is working without any issue.

I did clear cookies, history etc. It did not help. Why is it happening like this?

Thanks for helping.

I can not set Flash player to Always Activate...that option is not available in the add-ons manager...I have version 32-0-0-238, with 32 bit windows 8....also the battery just gives me the Allow option I can not set it to remember that decision

The problem has gotten worse over time, to the point it's now unbearable. At first it was just youtube videos, but now it's every page load from any site. I've upgraded to Firefox Beta version 32.0 and still have the problem. Any help would be very much appreciated.

I have a Windows 7 64 bit machine.

Hello, youtube videos are freezing for no reason, mostly after 14 seconds and never start playing again. I need to refresh page often more than 1 time to get video load. I'm using latest flashplayer, and I guess firefox (32.0.2) too couse I have automatical updates. For addons I use adblockplus, youtube high definition 32.0 and proxymate.

For plugins i use adobe acrobat 11.0.9.29, Java se7 u67 10.67.2.1, pando web plugin 1.0.0.1, shockwave flash 15.0.0.152. 

I have read about adblock plus can couse this problem but when I disable it, nothing changes. Also i have reinstalled flash player, firefox used Ccleaner to clear all cookies, history, etc. and it doesnt help. I have tried Google chrom with same addons and it works, but i dont want to use Google chrom so i ask you what to do.

Vevo or any other official music videos are not playing in Firefox. After loading for 10 seconds, I am getting "An Error occurred" error. I don't have this problem with other videos. This problem occurred yesterday, although I didn't do any system changes or software updates during the day. In Internet Explorer 11 which using HTML5 Player by default, those videos are starting to play but only after 10 seconds load and not immediately like other videos. When forcing HTML5 Player in Firefox those videos are starting to play after 10 seconds load like in IE but HTML5 Player is very instable in Firefox. Software wise everything is up to date and I already reinstalled both Firefox and IE but the problem is still there. Even System Restore didn't help. Net research also didn't bring any solutions.

The image can be made to appear if you "View Page Info" or "Inspect Element" (using add-on) and exit.

Are there settings that I need to change to correct this behavior? It started in build 32

Currently running 32.0.3 in XP SP3

The Facebook game in question is Happy Acres: https://apps.facebook.com/happyacres/ . My problem : When playing Happy Acres using FF 32, the game always has to reload like an update is happening, every time I play it, either when the browser is closed or during a current session, i.e 30 seconds later. The thing is, that the game did not have the problem using FF 31. I don't have the problem playing the game on Chrome. I am using Cyberfox but I can confirm that the issue also occurs using Firefox as well.

Sony laptop, XP Home, Firefox 32.0.1.

YouTube videos work fine.

On web sites get lots of script errors and embedded videos are choppy, Plug-in holder crashes frequently.

Some websites suddenly stopped displaying comments while others are fine. It seems to be the last update I installed (to 32.0.3). Also, I'm still on Windows XP (can't afford a new computer right now). Any suggestions?

I tried clearing the cache and starting Firefox in safe mode with all plugins disabled -- no change. One example is CNN.com. (I know they've disabled commenting on many articles, but even the ones that do list a comment total don't display them.) Another is ew.com. They were both fine until yesterday afternoon (9/25/14) when I installed an update. I can still see comments on both sites in a Chrome browser, so it's definitely Firefox.

So I Force Quit, open FF again, and delete half the tabs... then it locks up... so I delete half of the rest.... then it locks up... Maybe after several iterations I get lucky & it restores a couple tabs.

Ab-so-USELESS.

WHY CAN'T FIREFOX HANDLE THE RE-OPENING OF TABS WITHOUT CRASHING ITSELF !!!!!

locking this thread as you have started another thread about this continuing problem https://support.mozilla.org/en-US/questions/1025558 please continue over there

"Bookmark this page" disappeared from the Bookmarks dropdown menu after I added a bookmark. The help pages I have consulted say that "Bookmark this page" is sometimes replaced by "Edit bookmarks" but I have never seen this choice.

Crashes repeat for long time using different versions of FF, on two similar computers type Dell D830 with slightly different hardware, both having windows 7 OS, though again different versions & installed by different persons.

There's a clear dependance on quantity of windows & tabs in FF regarding how soon/frequently crashes occur - the more load, the more likely is a crash.

Recently, still in FF ver31, crashes became more frequent (from about one to several hours in between to just several minutes) as a few more windows were added, then, after updating to ver32 expecting some improvement things got even worse - FF couldn't even fully start in normal mode (though crashes occurred at the very end of loading, when almost all windows were ready), so after some attempts I succeeded in starting FF in safe mode (holding "shift" is frequently missed so several attempts are needed) in which it still lasts for some time - again, depending on actual browsing activity - the more actions (tabs switching/re-loading), the more soon crash follows.

Notice about resources (amount of RAM used) I also have some old machines based on Intel 815 chipset running Windows 2000 which have inherent RAM limit of just 512MB (versus 3-4GB in Dells) - though these sometimes experience terrible lags with my browsing style (all RAM exhausted, page file used instead), but FF (of respectively older version) never crashes/-ed there on its own, so then I suspect that crashing on much never computers is related either to Windows 7 or to FF itself (critical to increasing ABSOLUTE amount of windows/tabs - btw, to make this aspect easier, I have "load tabs on demand" feature set in all cases).

Recent crash ID, together with a few previous ones: (see time intervals, usually 2-4 minutes is for normal mode, up to 10 minutes for safe mode)

bp-f8a50d6a-f4c0-4888-a55f-6a7ba2140904 2014.09.04 03:14

bp-d8385067-6d3d-4040-ab7c-e26462140904 2014.09.04 03:10 bp-963ed1cb-a348-4042-8fd9-cd7fb2140904 2014.09.04 03:07 bp-2b27942e-2dd0-43de-af64-219b02140903 2014.09.04 02:59 bp-4aaee700-eecb-4234-8513-f34c32140903 2014.09.04 02:57 bp-62357ed1-671e-4f13-9ebf-b8d962140903 2014.09.04 02:54 bp-59678b83-c170-4c18-83fc-3560b2140903 2014.09.04 02:52