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Firefox downgrades to earlier version

I am running WIndows 7. I have admin rights (this is a work computer). I have upgraded Firefox to version 40.x (several times). I have deleted the previous version (29.0)… (read more)

I am running WIndows 7. I have admin rights (this is a work computer). I have upgraded Firefox to version 40.x (several times). I have deleted the previous version (29.0) using both Control Panel Uninstall and manually removing the Mozilla folders.

The upgrade works fine until I logout/restart. Then version 29.0 is what is running (and now present in the Uninstall control panel). Of course, Firefox wants to upgrade this version but at this point I may have to use Chrome (please no!) rather than upgrading every session.

Asked by nworbs 4 years ago

Last reply by guigs 4 years ago

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Firefox crashes

I have spent the last 12 hours trying to fix this! Firefox no longer works on my MAC - see crash report below I cannot get it to run in SAFE MODE I have installed and rei… (read more)

I have spent the last 12 hours trying to fix this! Firefox no longer works on my MAC - see crash report below I cannot get it to run in SAFE MODE I have installed and reinstalled at least 10 times, including earlier versions I do know it's running 100% of my CPU


bplist00”]ForceQuitDateTPathTDate3A∫ÉÜflWÇ_d/Users/rlthornhill/Library/Logs/DiagnosticReports/firefox_2014-03-31-122818_The-Dagobah-System.crash3A∏È˘9+û"'0ó†

Asked by PetalumaRiverRat 5 years ago

Last reply by guigs 5 years ago

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Firefox crashes constantly

Continued from this thread: https://support.mozilla.org/en-US/questions/1002029?utm_campaign=questions-reply&utm_medium=email&utm_source=notification Firefox cras… (read more)

Continued from this thread: https://support.mozilla.org/en-US/questions/1002029?utm_campaign=questions-reply&utm_medium=email&utm_source=notification

Firefox crashes constantly. Tried starting it in safe mode, and then disabling the javascript-line. Helped for a few days, but now the crashes are back

The 10 latest crash reports (all today): bp-9ce11f44-53e5-4e5b-8d24-444a82140530 bp-4f853bef-a467-421f-b200-5aa2e2140530 bp-24843b24-7d08-4ab1-8c13-204082140530 bp-e8274262-219f-4711-8e85-560622140530 bp-2ba874e6-ca77-490e-aa31-39e152140530 bp-21dc620e-59aa-4084-a823-80a9a2140530 bp-a9aebf9c-acf2-47ec-b0d5-449102140530 bp-603cd787-208a-4c23-95b0-db5822140530 bp-ac705fb4-f382-4957-bbe0-141b52140530 bp-677b2c3c-2160-4959-a005-62f6a2140530 bp-a8f5a9c1-6ddc-40d0-b21d-812c42140530

Asked by Andrimner 6 years ago

Answered by iamjayakumars 5 years ago

  • Archived

memory leak

Like so many others, I find the ongoing and worsening memory leaks a real disappointment -and now getting worse since V28 on both of my W7 machines. I am now on FFox V30… (read more)

Like so many others, I find the ongoing and worsening memory leaks a real disappointment -and now getting worse since V28 on both of my W7 machines.

I am now on FFox V30, and while it starts out at about 300MB, after a few hours it grows to be typically 2.xGB.

I have run the about:memory several times, but don't know how to use the results to any advantage. It appears that about 7 tabs each use about a 1/3-GB of memory.

I typically will have 5-6 windows open, a total of 20-30 tabs.

I have seen several threads on this, but none with any resolution, and dating back to V4 (about 2006)!

Is there any hope, or way to resolve, or just need to jump to Chrome?

Asked by guthrie 5 years ago

Last reply by ninjawriter222 5 years ago

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Firefox memory leak causing slow and stuttery performance

So recently my Firefox browser has been leaking memory like crazy going up to 1.7 GB in used RAM. It starts off fine when I first open it, but progressively gets worse ov… (read more)

So recently my Firefox browser has been leaking memory like crazy going up to 1.7 GB in used RAM. It starts off fine when I first open it, but progressively gets worse over time, making scrolling a choppy and painful task. This started with version 28.0 but I've since upgraded to 29.0 and the problem persisted. I've done hours of research on the problem and have tried all the following solutions, to no avail:

- Turning off hardware acceleration/smooth scrolling/auto scrolling - Creating a new profile - Completely uninstalling and reinstalling Firefox - Running it in safe mode (still lagged, even in safe mode!)

Has anyone found any real solution to this problem?

Asked by fzieba 6 years ago

Last reply by ninjawriter222 5 years ago

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high CPU usage

after updating to firefox 29 and then 29.0.1, the cpu usage that firefox are using are insane, it ranges between 50%-100% cpu usage. and it happens even on normal non fla… (read more)

after updating to firefox 29 and then 29.0.1, the cpu usage that firefox are using are insane,

it ranges between 50%-100% cpu usage.

and it happens even on normal non flash tab,

besides even if the site is using flash, i am using flash block and adblock plus,

so anykind of flash material wont play or uses cpu.

please fix this ASAP, because firefox has now gone from useable to resource hog,

oh and i don't like the new look, because firefox has become more similar to chrome on User interface,

and i don't use chrome, because i don't like the UI, and now firefox tried to be chrome twin ?

i think that's all, thanks in advance.

edit : fixed some typo

Asked by DM789 6 years ago

Answered by DM789 5 years ago

  • Archived

The passive tabs on Firefox 29 are much too dark!

The dark gray background doesn't provide enough contrast for the title of the tab, so it takes an extra moment to read it. That's a time-waster and a nuisance. Is a fix i… (read more)

The dark gray background doesn't provide enough contrast for the title of the tab, so it takes an extra moment to read it. That's a time-waster and a nuisance. Is a fix in the works?

Asked by MC 6 years ago

Last reply by Suncoast 5 years ago

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Firefox 29 no longer prints properly from the built in PDF viewer

I print several EBAY labels a day. Just upgraded to firefox 29 (not realizing really what had changed - now regretting) and the built in PDF viewer no longer prints prope… (read more)

I print several EBAY labels a day. Just upgraded to firefox 29 (not realizing really what had changed - now regretting) and the built in PDF viewer no longer prints properly. It shows the label fine on the screen, but when sending to the printer (I tried two different ones) it just prints out two blanks pages. I tried a number of different printer settings and as i mentioned two different printers. Can't get anything to print now except two blank pages. If I switch the application settings in firefox to use an external 3rd party PDF viewer (e.g. Adobe reader 11, PDF Viewer plus, etc) those work fine. However, the default built in PDF viewer clearly broke in this new version. A very disappointing launch for me as this is critical feature for my use. Yes, I have a work around, but the point (and new bug) is still valid.

Asked by jimkarl 6 years ago

Answered by philipp 6 years ago

  • Archived

Can you add an Add Password to the Saved Password window?

There are some sites that do not prompt Firefox to save my password. Is it impossible to add an Add Password to the saved passwords screen for times when I revisit the s… (read more)

There are some sites that do not prompt Firefox to save my password.

Is it impossible to add an Add Password to the saved passwords screen for times when I revisit the site?

Asked by monkeypunch 6 years ago

Last reply by roscomouse 5 years ago

  • Archived

When i click on Microsoft office "manage my account" from Ofice 2013 with FF as default browser, 3 windows open.

as above... THIS REALLY IS A PROBLEM See here: https://support.mozilla.org/en-US/questions/974954 AND HERE: https://support.mozilla.org/en-US/questions/1000206 And what … (read more)

as above... THIS REALLY IS A PROBLEM

See here: https://support.mozilla.org/en-US/questions/974954

AND HERE: https://support.mozilla.org/en-US/questions/1000206

And what appears to be a very dismissive reply from Microsoft "google products" ?! https://productforums.google.com/forum/#!topic/chrome/9wuH1qC9fKQ

My extra window: is www.69A.com whois: http://dig.whois.com.au/whois.php?dom=69a.com&secondary=1

I have BRAND NEW OEM install from Lenovo: W7, updated. Lenovo Think Center M93p: standard customizations.

Very paranoid re connecting to web for updares downloads, no warez or cracks, behind a router, NIS in place , all installs scanned prior to running. Only Firefox 29 via stub with usual extensions ( NOScript as one of the first) and Office 365. Flash plugin installed. Other standard plugins.. No freeware added as yet

Even with IE as default, clicking the link opens FF 3 windows. !! Wot ? Flushed cache and cookies.. Scanned with all known scanners: cookies etc, nil else

Uninstalled Firefox. Ran the office > my account link: no extra windows  :(

What is this ?? .... PLEASE MOZILLA SORT THIS OUT. going ahead without FF would be a pain.

Regards

Asked by Longboard 6 years ago

Last reply by coldfault 5 years ago

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  • Archived

Firefox 29 screw up - Please consider USERS How to fix this???

I often get fed up with firefox, the only reason I stay with it is because of the 3rd party plugins, but this is a step too far. I am so seriously pissed off with Mozilla… (read more)

I often get fed up with firefox, the only reason I stay with it is because of the 3rd party plugins, but this is a step too far.

I am so seriously pissed off with Mozilla Firefox, not just because of the new design but the complete lack of respect for your users.

I got a message saying that there was an important security update, it did NOT NOT NOT warn me that it intended to install a completely redesigned application.

Have you guys heard of change control management?

I am in the middle of working and I spend 15 hours a day online, now i have to figure out this AWFUL user interface.

I guess this is what you get when you have a bunch of amateurs developing software.

So what was it, did not one person in Mozilla figure NOT out that you need to tell users that an upgrade includes a serious change in UI or worse still did you know and think FFF..orget them we will just do it and tell them it is a security update.

Rather than creating this terrible user interface you should have focused on the biggest problem with Firefox MEMORY and CPU usage with the ability of users to figure out which tab is using memory or CPU,

If I had wanted a Google Chrome clone I would have installed Google Chrome, but I hate the Chrome interface. Do you not know that Google are the worst company in the world at designing a UI, their email is rubbish, the new adwords Keyword Planner should be used in schools and colleges as a "how NOT to design software"

What pisses me off is that you have the arrogance to think that you can just bulldoze over your userbase. If I were local I would come to your office ask which bright spark was in charge of this and punch them in the face.

I have seen others ask how to roll back and again in your ignorance you make pathetic excuses and lock the question, as you did with the guy here:

https://support.mozilla.org/en-US/questions/997424

well if you do that with me I will raise this on every blog related to Firefox. I wonder if there is any interest in creating a fork in the development?

I do not want to have to install an old version, I have a lot invested in my Firefox user interface which has been completely screwed up by this update. In addition to this I can't move the address bar and put it next to the menu and I can't move the tabs below the menus and toolbars.

You have also screwed up my colorful tabs which I need because of sight issues.

THIS IS MY DESKTOP do not DICTATE how I layout my screen!!

To call you complete F'ing Morons would not be enough!

Now if I roll back I am going to be facing nagware and security risks.

In future can you PLEASE respect your users by doing the following:

1. Do NOT install UI changes without informing the user and giving them a choice 2. ALWAYS include a feature to stick with the old UI 3. Allow users to stick with the old UI and still get REAL security updates.

I am so angry with you right now!

Asked by FedUp 6 years ago

Answered by FedUp 5 years ago

  • Archived

Firefox is unbearably slow after updating to version 27

After updating to Firefox 27 all webpages take a few dozen seconds to several minutes to load. When loading a webpage Firefox's status displays "connecting" and the CPU … (read more)

After updating to Firefox 27 all webpages take a few dozen seconds to several minutes to load. When loading a webpage Firefox's status displays "connecting" and the CPU gets maxed out with 95 to 100% of its cycles taking by Firefox.

The computer is older so it is a little slow but Internet Explorer 8 has no trouble opening the webpages and neither do other computers on the LAN so it is not a network issue. I have tried restarting Firefox, disabling add-ons, deleting add-ons, disabling hardware acceleration, restarting the computer, and reinstalling Firefox after wiping every trace of it and its user data from the hard drive and registry.

CPU: AMD Athlon 2800+ 2.08GHz RAM: 1GB OS: Windows XP Home Edition Service Pack 3 32bit


Comments by a forum moderator.
(Modified April 30, 2014 12:11:58 PM BST by John99 ) ~J99
Rather a long thread so I will add some comments here where easily seen.

 Modified June 18, 2014 6:08:41 AM PDT by John99

Asked by hj21c1yg 6 years ago

Last reply by petef 5 years ago

  • Solved
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  • Archived

Firefox 30 won't start, hangs after closing (Bug1004476)

Hello, everyone! I've filed a bug report here: https://bugzilla.mozilla.org/show_bug.cgi?id=1004476 The problem is that after installing Firefox 29 with no profile at all… (read more)

Hello, everyone!

I've filed a bug report here: https://bugzilla.mozilla.org/show_bug.cgi?id=1004476 The problem is that after installing Firefox 29 with no profile at all and installing any addon that requires a browser restart (NoScript for e.g.) Firefox restarts OK, but after closing it and trying to open again I get a message: "Firefox is already running". I can see in the Task Manager that there is already Firefox running in the background. I've found several people complaining about this issue. Here: http://forums.informaction.com/viewtopic.php?f=10&t=19612 And here: http://forums.mozillazine.org/viewtopic.php?f=9&t=2825639

Thank you in advance

Modified May 13, 2014 11:01:46 PM BST by John99


2nd Update. (Comment by a moderator)
Engineers are working on issues that have been identified.
The known issues are problems with Firefox hanging on closedown resulting in Firefox not restarting unless the hung process is killed.

Workaround ensure Firefox is NOT set to clear History on Close down
Use NewButton New Fx Menu → Preferences → |Privacy| Firefox will: [Remember History v ]
See also my post downthread /questions/997918?page=2#answer-572501 ~J99

 Modified June 5, 2014 12:26:07 AM BST by John99

3rd Update

A fix is now on the Beta Channel Fx30b8 hopefully in a couple of weeks that will be on everyone's Release of Firefox30.

Asked by TheExplorer 6 years ago

Answered by TheExplorer 5 years ago

  • Archived

FF crashes/hangs when trying to print to Nitro PDF

Running FF 29... Whenever I try to print to Nitro PDF, FF hangs...I can't change the file name in the "Save As" box and I end up having to exit out using the X in the upp… (read more)

Running FF 29...

Whenever I try to print to Nitro PDF, FF hangs...I can't change the file name in the "Save As" box and I end up having to exit out using the X in the upper right hand corner of the window...

I KNOW this is an issue with FF due to the fact I have uninstalled/reinstalled both FF and Nitro...and still the same issue...additionally, I do not have this problem in IE or Opera...

I am finding more and more reasons to move away from FF...and this is just another notch in the negative column...

I see that others seem to be having problems printing to PDFs, so is there a fix in the works?...

I saw in another post that the poster was asked if they reset the printer in the "about" options...Why should we have to do this?...We EXPECT the browser to continue to work from one version to the next...

The only thing really keeping me on FF at this point is the speeddial option, which does not have a compatible add-on for Opera/IE/Chrome, that functions like the one for FF (dial groups)...but if I need to switch, I will do so...

Asked by TheSarcasticWit 6 years ago

Last reply by Peace712 5 years ago

  • Archived

Why does plugin check show me an 'unknown plugin' with no description?

I check to see if my plugins are up to date. The response includes two entries labeled 'Unknown Plugins': Plugin Status Action [blue lego brick] Intel web comp… (read more)

I check to see if my plugins are up to date.

The response includes two entries labeled 'Unknown Plugins':

Plugin Status Action

[blue lego brick] Intel web components {...} unknown [? Research] [blue lego brick] {this field is blank! ..???} unknown [? Research]

The first is bad enough: if it's 'Intel', how can it be 'unknown'?

... but the second is worse: how can one 'research' an 'unknown' something where there is no text description about it?

Thanks for listening.

Asked by pendantry 6 years ago

Last reply by pendantry 5 years ago

  • Archived

Firefox crashes on a Regular Basis

Hey, As the title says - I seem to be experiencing this a lot & was wondering if anyone could help solve my problem please. Crash ID: bp-c2b9b286-b6f9-417e-a558-5b40… (read more)

Hey,

As the title says - I seem to be experiencing this a lot & was wondering if anyone could help solve my problem please.

Crash ID: bp-c2b9b286-b6f9-417e-a558-5b40f2140525

Asked by Portmanteau 6 years ago

Last reply by guigs 5 years ago