Firefox Community Forum

Is there a fix or workaround?

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I live in Las Vegas. Why does M Firefox post the wrong city with the weather at the top right corner of my browser window? It will not allow me to change it either. I drop it open, change the zip, press "enter" and it remains Tuscon.

Dear Support Team,

I am writing to request assistance with an issue I encountered after a recent Firefox update. After opening the browser, an automatic updat led to making all of my bookmarks, saved passwords and website data disappear. The profile I was using had been active for over two years and contained important information that I now cannot access (it wasn't a profile I created myself, I just used the browser normally).

I have already tried several troubleshooting steps, including restoring previous profiles, checking the profile folder, and attempting to recover data from backups. Unfortunately, none of these attempts have been successful so far. The about:profiles website tells me my old profile does not exist but in my Firefox folder, there is a (profile?) folder from 2023 which contains only one file.

Could you please help me recover my previous Firefox profile or guide me through any additional methods that might allow me to restore my lost data?

Thank you very much in advance for your support.

Kind regards, Sophia

Lorsque je vais sur le site de la TV d'orange, je peux voir le programme du soir, le programme général et même l'émission du moment. Mais lorsque je veux regarder le direct j'obtiens un message d'erreur disant vidéo actuellement indisponible. Si je fais la même opération avec Chrome je peux vois la TV en direct Merci de votre aide

I'm running Windows 10 on my (oldish) laptop.

I have been running Firefox on this PC (and others) for over a decade.

I would like to install Firefox on my (Samsung) Android mobile phone.

Any ideas or suggestions are very welcome.

Colin Bell colin1954bell@gmail.com.

Hello.

I have made a fresh install of Windows 11 from Windows 10, and after logging into my account everything syncs, apart from my bookmarks. As i have made a fresh install, i deleted all of my old files on the computer. Is there any way to get my bookmarks back?

I read the FAQ about this feature. I read this about whether the stories are personalized to me:

... When personalization does occur, recommendations rely on a process of story sorting and filtering that happens locally in your personal copy of Firefox.

But there is no place that tells me how to turn this off if I don't want the stories personalized to me, and I do not want them personalized. The algorithms make assumptions about what I want to read and learn. But I want to be free to encounter and learn things that I might not otherwise come across.

How can I avoid being pigeonholed and limited in this way?

I have an account with Mozilla. I just built a new PC and installed Ubuntu 2024. On that machine when I try to login with my current primary email address it tells me that the account doesn't exist and prompts me to create a password. At some point I figured it might be possible to just push through, so I did create a new password. But I am not getting a confirmation email for an account that already should have existed.

Why did my new pc not find my Mozilla account when I gave it my email? How do I now fix this broken login?

It's 2025, and the only way to select an audio output device when using Google Meet seems to be to change the system's default.

Assuming you listen to music during your day, from your PC, this means switching back and forth a few times during the day, just to switch meeting audio output to the headset for calls.

This doesn't seem to be a problem for Google Chrome (or derivatives). You can choose an audio device there in the web application, and it does remember this over sessions. Awesome.

Guess what I am using for Google Meet then. Not Firefox.

I really like Firefox. I do support Firefox. Also financially. But seeing all kinds of efforts into AI, VPN and other stuff I don't use and care about, but having a basic browser feature missing, I really wonder if that's the right decision.

So please, whoever prioritizes stuff: get the basics, the daily features, working smoothly, before venturing off on new hipster stuff. Because if you miss out on the basics of the browser, you might end up with neither an accepted browser, nor any new hipster stuff.

My browser stopped loading certain pages, like Instagram, Facebook, and Amazon. Caches are cleared, extensions are disabled, tried service mode. Other browsers seem to have no problem loading these sites. What can be the problem?

Even with just 1 tab open, Firefox is killing my laptop battery.

Win 11 PC laptop.

In background, it is using 40% to 50% of the laptop battery. I need much better performance from it. I have already turned off any settings I can find regarding Firefox's background functions. When I quit Firefox I want it completely off.

How can I do that?