Showing questions tagged: اعرض كل الأسئلة
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When booting up my pc and open firefox all tabs were lost

Hi, Today when I powered on my pc and opened up firefox all tabs were lost. I have the option to retain tabs when opened up enabled. I could not find them anywhere,… (read more)

Hi,

Today when I powered on my pc and opened up firefox all tabs were lost.

I have the option to retain tabs when opened up enabled.

I could not find them anywhere, so I had to search opened tabs from the other synced devices and click on each of them, and create again all the tab groups.

This is a big problem if randomly all the tabs can get lost, am I doing something wrong?

Another thing : I thought that when I create groups of tabs, and save them I coul retrieve them across all my synced devices, but the other devices can not see those groups, is this a normal behaviour?

Thank you

Asked by Vals 3 months ago

Answered by jscher2000 - Support Volunteer 3 months ago

Twitch Fails to Load

When attempting to access the Twitch website in normal browsing mode, the page does not load properly. Instead of the site rendering, I only see a black screen with an in… (read more)

When attempting to access the Twitch website in normal browsing mode, the page does not load properly. Instead of the site rendering, I only see a black screen with an infinite loading spinner.

This issue does not occur in private browsing mode (incognito), Twitch loads normally there.

I found that performing a browser reset temporarily resolves the issue, but after some time the problem returns. Continuously resetting the browser is not a practical solution.

Additional details:

   Browser version: 141
   Steps to reproduce:
       Open Firefox in normal mode
       Navigate to https://twitch.tv
       Observe black screen with loading spinner
   Expected result: Twitch should load normally
   Actual result: Page remains blank with a loading spinner
   Private browsing mode works correctly

Please advise on a permanent fix or steps to diagnose this issue.

Asked by Michael 3 months ago

Last reply by Sam 1 month ago

Bookmarks

Something or somebody emptied my bookmarks. I tried the import/restore routine but was told that Firefox "was unable to process the backup file." I also tried System Rest… (read more)

Something or somebody emptied my bookmarks. I tried the import/restore routine but was told that Firefox "was unable to process the backup file." I also tried System Restore without success. Can you help me? I don't want to leave Firefox, but the problem reoccurs, which is maddening and time-wasting. Thanks, Bruce Berckman

Asked by berckman 3 months ago

Last reply by Konstantina Papadea 3 weeks ago

Access Denied for commonly used websites

I am now receiving this notice for more and more commonly accessed websites. I get the message if I have https only selected or not selected. Currently receiving for Lo… (read more)

I am now receiving this notice for more and more commonly accessed websites. I get the message if I have https only selected or not selected. Currently receiving for Lowes, Home Depot, American Airlines and more. I can go to a Firefox 135.0.1 browser on a separate desktop accessing the internet through the same router and do not have issues. I suspect I have been upgraded by Mozilla into a less functional browser version for whatever reason that Mozilla does this.

Sample Messages:

American Airlines Access Denied You don't have permission to access "http://www.aa.com/" on this server.

Reference #18.ea382f17.1754673395.2abc2b02

https://errors.edgesuite.net/18.ea382f17.1754673395.2abc2b02

Lowes Access Denied You don't have permission to access "http://www.lowes.com/search?" on this server.

Reference #18.89f8cd17.1754677280.265017bc

https://errors.edgesuite.net/18.89f8cd17.1754677280.265017bc

Asked by martrw1 3 months ago

Last reply by chadillac 1 month ago

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Dark theme not working on tool bar and top of Firefox window.

When I select Dark Theme, I DON'T wanr to see this. I just noticed this on my Linux Mint desktop machine tonight when I logged in. I also have Dark Reader installed and… (read more)

When I select Dark Theme, I DON'T wanr to see this. I just noticed this on my Linux Mint desktop machine tonight when I logged in. I also have Dark Reader installed and it isn't affecting ioit eitherit either. Make this go away. It burnsssssss!

Asked by MetalRider 3 months ago

Answered by jscher2000 - Support Volunteer 3 months ago

Flatpak - No embedded Media/Video Playback

Since Flathub list the org.mozilla.firefox app as official, i hope this is the correct support channel. Recently i switched from distro specific package managers to flat… (read more)

Since Flathub list the org.mozilla.firefox app as official, i hope this is the correct support channel.

Recently i switched from distro specific package managers to flatpak as my application provider. The firefox flatpak won't play most embedded Video/Media on applications like in-browser fediverse clients, forums, blogs or wikis. Youtube works without any issues, Twitch is fine until there is an adbreak. Then it sometimes stops with the supported format/mime error (screenshot appended), only recoverable by cache-dismissive reload.

I used this Article https://support.mozilla.org/en-US/kb/audio-and-video-firefox and the links it contains to debug without any success. None of these samples play. just shows supported format/mime error https://test-videos.co.uk/bigbuckbunny/mp4-h265 At this test website 1. and 3. example won't play. I provided a screenshot before and after trying to click play on all the examples. https://www.tekeye.uk/html/html5-video-test-page

Contrary to the observed behavior about:support#media claims Software Decoding supported for everything except HEVC.

Chromium Flatpak has no such issues. So i copy the video url and play it with chromium. You can see: dire times.

Asked by ea8e27aa-3e5c-4e3f-89df-317234589d08 2 months ago

Last reply by jonzn4SUSE 2 months ago

"List All Tabs" button reappears after being removed when switching tab groups

Hello, I’m using Firefox together with the "Simple Tab Groups" extension. When I remove the "List All Tabs" button from the toolbar (right-click → “Remove from Toolbar”)… (read more)

Hello,

I’m using Firefox together with the "Simple Tab Groups" extension. When I remove the "List All Tabs" button from the toolbar (right-click → “Remove from Toolbar”), it disappears as expected. However, after switching between tab groups in Simple Tab Groups, the button automatically reappears on the toolbar.

Is there a way to completely prevent this button from returning, even in such cases? I would like it to remain removed permanently until I manually restore it.

If there is currently no way to achieve this, is it something that could be expected in future browser updates?

Thank you in advance for your help!

Best regards, Dmitrii

Asked by DIM-9000 3 months ago

Last reply by DIM-9000 3 months ago

how do I restore my bookmarks

I just transferred my data from an old computer with Windows 10 and now have Windows 11 on my new computer with a new version of firefox as my browser. How do I restore … (read more)

I just transferred my data from an old computer with Windows 10 and now have Windows 11 on my new computer with a new version of firefox as my browser. How do I restore my bookmarks?

Asked by cetera9 3 months ago

Last reply by roptm.nv 3 months ago

Since I installed the Firefox 141.0 update I can't login to Reddit

Hello, since I installed the Firefox 141.0 update today, I can't login to Reddit. I tried logging into Reddit right after updating Firefox, so did a System Restore to see… (read more)

Hello, since I installed the Firefox 141.0 update today, I can't login to Reddit. I tried logging into Reddit right after updating Firefox, so did a System Restore to see if that corrected the problem, and it did.

To double check, I installed the Firefox 141.0 update again, and encountered the same problem logging into Reddit again, so it's definitely this new update causing the problem.

I've attached the Reddit messages I get. The 1st is the initial message, and the 2nd after I retry logging in.

I would greatly appreciate help with this.

Thank you,

Michael T.

Asked by phoenix71 3 months ago

Last reply by Kiki 4 weeks ago

Text in header <th> cells not visible (plus other font issues)

Myself and a colleague who both use Firefox on Mac are experiencing the exact same issues. 1. Table header cells don't show their text, unless we specify a font for the … (read more)

Myself and a colleague who both use Firefox on Mac are experiencing the exact same issues.

1. Table header cells don't show their text, unless we specify a font for the table

I tried to put an example of the HTML here but it was rendered as a table by this page. I'll add some images of the code instead to show it.

In Firefox the Header cells are not visible, but in Chrome the text appears correctly.

If we add CSS like...

<style> table { font-family: Arial, Helvetica, sans-serif; } </style>

...in the header then the missing text in the THs appears.


2. Other font issues

The Wave accessibility extension has text that doesn't appear and throw errors like this in the console...

downloadable font: rejected by sanitizer (font-family: "Open Sans" style:normal weight:400 stretch:100 src index:3) source: moz-extension://b86260c9-33f6-4529-b12f-a101d8607bd4/styles/open-sans-v17-latin-regular.woff

These only occur on Firefox on our Macs. Fine on PC and other browsers on the Macs.

We tried a whole series of tweaks to settings to try fix this.


I have tried resetting Firefox and doing a fresh install but nothing fixes either issue. Are these known issues with recent Firefox releases on Mac?

Asked by darrenj1 3 months ago

Last reply by darrenj1 3 months ago

Update to Firefox 141.0 and Google Maps

I updated to Firefox 141.0 and now Google Maps is not working correctly. When I look for directions the map does not show the route. If I go to street view I get a black … (read more)

I updated to Firefox 141.0 and now Google Maps is not working correctly. When I look for directions the map does not show the route. If I go to street view I get a black screen. Google maps is working fine on Edge or Google on the same pc.

Asked by kecctime 3 months ago

Last reply by Nathan Giovannini 3 months ago

Images loaded pixelated and in negative color

Firefox loads in some images very distorted where they are pixelated and in negative color. It's not all images, it's also not on specific websites, it's just in general.… (read more)

Firefox loads in some images very distorted where they are pixelated and in negative color. It's not all images, it's also not on specific websites, it's just in general. Some websites don't have any problems and others are practically unusable. The icons in my tabs are often desaturated from their normal color as well, see the youtube icon for example the color is very muted versus the actual color of the logo.

Asked by alexa leippert 3 months ago

Last reply by jonzn4SUSE 3 months ago

Unable to use ChatGPT-5 on Firefox

Hello, I’m experiencing an issue where I cannot use ChatGPT-5 in Firefox. When I log in and try to select or use GPT-5, nothing loads or functions properly. Other models… (read more)

Hello,

I’m experiencing an issue where I cannot use ChatGPT-5 in Firefox. When I log in and try to select or use GPT-5, nothing loads or functions properly. Other models like GPT-3.5 work normally, but GPT-5 does not respond.

I’ve already tried refreshing the page, clearing cache and cookies, and even disabling extensions — but the problem persists. Could this be a compatibility issue with Firefox? Any advice or support would be appreciated.

Thank you in advance for your help!

Asked by nattapongkhwanchai 3 months ago

Last reply by Denys 3 months ago

why I lose all my tabs when force to update firefox?

Every now and then Firefox asks to to shut down the program and reopen it. But when I do that I lose all the open tabs I had before. I also tried the new container tab sy… (read more)

Every now and then Firefox asks to to shut down the program and reopen it. But when I do that I lose all the open tabs I had before. I also tried the new container tab system but it doesn't work

Asked by lricci 3 months ago

Last reply by Paul 3 months ago

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Debian 13

Good morning, today I downloaded Debian 13 Mate version and to install Firefox I entered the following commands taken from https://support.mozilla.org/it/kb/installare-fi… (read more)

Good morning, today I downloaded Debian 13 Mate version and to install Firefox I entered the following commands taken from https://support.mozilla.org/it/kb/installare-firefox-linux#w_installare-firefox-tramite-il-pacchetto-deb-per-le-distribuzioni-basate-su-debian-consigliato and the commands were


sudo install -d -m 0755 /etc/apt/keyrings

wget -q https://packages.mozilla.org/apt/repo-signing-key.gpg -O- | sudo tee /etc/apt/keyrings/packages.mozilla.org.asc > /dev/null

echo "deb [signed-by=/etc/apt/keyrings/packages.mozilla.org.asc] https://packages.mozilla.org/apt mozilla main" | sudo tee -a /etc/apt/sources.list.d/mozilla.list > /dev/null

echo ' Package: * Pin: origin packages.mozilla.org Pin-Priority: 1000 ' | sudo tee /etc/apt/preferences.d/mozilla

sudo apt-get update && sudo apt-get install firefox firefox-l10n-it

but I get this result OpenPGP signature verification failed: https://packages.mozilla.org/apt mozilla InRelease: Sub-process /usr/bin/sqv returned an error code (1), error message is: Signature by 35BAA0B33E9EB396F59CA838C0BA5CE6DC6315A3 was created after the --not-after date.Il repository "https://packages.mozilla.org/apt mozilla InRelease" non è firmato.

What mistake could I have made? Apart from the fact that now we use sudo apt update && sudo apt install Thank you in advance for your response.

Asked by ugorosa1 3 months ago

Answered by ugorosa1 3 months ago

After last update, more that 5 open tabs cause computer to freeze

When I have multiple tabs open, around the 6th tab, the entire computer freezes. I have to press the physical button to shut down and restart. This behavior started with … (read more)

When I have multiple tabs open, around the 6th tab, the entire computer freezes. I have to press the physical button to shut down and restart. This behavior started with the last Firefox update. It doesn't happen when I use Brave browser. What changed to cause this?

I'm running Mozilla Firefox for Linux Mint mint 100 - 1.0 version 141.0.3 (64 bit) on Linux Mint 22.1 Cinnamon. These are the latest versions of Mint and of Firefox for Mint.

Asked by Rhonda67 2 months ago

Last reply by Kiki 2 months ago

Cal Fire web site does NOT load completely

Trying to load https://www.fire.ca.gov/incidents and it does NOT load completely, which it did before all of the upgrades... have to use chrome to view the site. … (read more)

Trying to load https://www.fire.ca.gov/incidents and it does NOT load completely, which it did before all of the upgrades... have to use chrome to view the site.

Asked by v 3 months ago

Last reply by v 2 months ago

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Bookmarks toolbar

Today, as a change, when I open a webpage from the bookmarks toolbar, the new page does not include the toolbar - to get to the toolbar, I have to open a new tab or resta… (read more)

Today, as a change, when I open a webpage from the bookmarks toolbar, the new page does not include the toolbar - to get to the toolbar, I have to open a new tab or restart - is there a way to fix this in Settings?

Asked by Marc Thomas 2 months ago

Answered by Marc Thomas 2 months ago