Showing questions tagged: اعرض كل الأسئلة
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right click menu broken

I have Firefox version 136.0.2. I think it was quite recently updated. The right click menu is broken. The choice list is much longer, and the choices "open link in new t… (read more)

I have Firefox version 136.0.2. I think it was quite recently updated. The right click menu is broken. The choice list is much longer, and the choices "open link in new tab" and "copy link" (ones I tried) do not work. This only started happening this morning. Right click works fine in Chrome. Screenshot included.

Asked by Sigurd Andersen Jr 7 months ago

Last reply by jscher2000 - Support Volunteer 7 months ago

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Gmail won't load

Not sure why, but Gmail is not loading, then Ebay shows gmail pic broken, and can't log into ebay either. I can log on bot via private window tho I have removed all ad-on… (read more)

Not sure why, but Gmail is not loading, then Ebay shows gmail pic broken, and can't log into ebay either. I can log on bot via private window tho I have removed all ad-ons, uninstalled adblock, still no go, this happen with Some of the Firefox updates, but different sites. Thanks

Asked by AJ 7 months ago

Answered by jonzn4SUSE 7 months ago

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I now seem to not be able to view my saved passwords. Popup seemingly blocked?

I am worried. For some reason I am not logged into one of my local pages - which needs a log in. So I go to the "settings" and go to privacy and to the "saved passwords… (read more)

I am worried.

For some reason I am not logged into one of my local pages - which needs a log in.

So I go to the "settings" and go to privacy and to the "saved passwords".

This takes me to another screen (see attached) and no matter how many times I press the "LOG IN" (near the top) nothing happens.

Asked by shykitten55 7 months ago

Answered by shykitten55 7 months ago

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DuckDuckGo searches not working

Hi, I've been using DuckDuckGo as a search engine for several years. Yesterday, I entered my search terms as usual, and all it showed me was a blank screen. Even searches… (read more)

Hi, I've been using DuckDuckGo as a search engine for several years. Yesterday, I entered my search terms as usual, and all it showed me was a blank screen. Even searches that I did weeks ago simply come up blank. (see screenshot) When I searched in Google, it completed just fine. The same when I switched browsers (Chrome and Safari). This must be connected to a recent update either in Firefox or DuckDuckGo, but I can't seem to find information on how to fix it. Thanks for your help.

Asked by alj5 7 months ago

Last reply by James (doing minimal support) 7 months ago

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Unable to download extensions on Steam Deck desktop mode

Using Firefox browser 126.0.1 via Steam Deck desktop running SteamOS 3.6.22; I am unable to download any extensions. I tried to download uBlock Origin and ProtonVPN throu… (read more)

Using Firefox browser 126.0.1 via Steam Deck desktop running SteamOS 3.6.22; I am unable to download any extensions. I tried to download uBlock Origin and ProtonVPN through addons.mozilla.org, but recieved an error message:

"Installation aborted because the add-onn appears to be corrupt."

I then checked other extensions I found on the front page recommendations, like "Dark Reader" and "Image Search Options" and they gave me the same error.

Could not find anything that helped my situation upon searching for solutions, any help would be appreciated.

Asked by sampmcg7 7 months ago

Last reply by James (doing minimal support) 7 months ago

Seems there is a new type of pop up notification

This lasts possibly 3 seconds. It has an email logo and a high pitched sound. It just flashes on, not long enough to read, just long enough to be annoying. The locatio… (read more)

This lasts possibly 3 seconds. It has an email logo and a high pitched sound. It just flashes on, not long enough to read, just long enough to be annoying. The location is always on the Top Right corner of the display. I have all notifications and web push blocked in Firefox preferences. System is Mac, OS 12.1

Asked by The Mavricks 5 months ago

Last reply by Mark 5 months ago

"Firefox is being updated by another instance"

The Vanguard website warns me that my Firefox browser "is no longer supported" and must be updated. when I try to update, the message is "Firefox is being updated by ano… (read more)

The Vanguard website warns me that my Firefox browser "is no longer supported" and must be updated. when I try to update, the message is "Firefox is being updated by another instance." what does "another instance" mean? how can I update it? fyi I run Windows 11 on my desktop.

Asked by kgordo1 2 months ago

Last reply by sanmon 2 months ago

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Passwords are no longer syncing between devices in Mozilla sync account.

None of my saved passwords in my Mozilla account are showing up when I switch laptops and try to logon to various sites. Instead I have to manually enter the passwords fo… (read more)

None of my saved passwords in my Mozilla account are showing up when I switch laptops and try to logon to various sites. Instead I have to manually enter the passwords for the sites every time even though the sites show that I have saved passwords for that site in my Mozilla account. When I type the password in a old or new site, Mozilla doesn't even ask if I want to save the password anymore.

Asked by snowwcat 8 months ago

Last reply by jscher2000 - Support Volunteer 8 months ago

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How to delete an old Firefox account?

I recently created a new Firefox account using my new gmail address. I still have an old Firefox account associated with an old gmail address that was compromised; I woul… (read more)

I recently created a new Firefox account using my new gmail address. I still have an old Firefox account associated with an old gmail address that was compromised; I would like to delete the old Firefox account. When I try to sign in to the old Firefox account, I'm told I'll have to sign in using my "primary" account--presumably the new account. When I sign in to the new account, I only see an option to delete the new account, which I don't want to do, as I have Firefox Relay and passwords connected to it. How do I delete (only) the old Firefox account? Thanks.

Asked by N C Irving 7 months ago

Last reply by markwarner22 7 months ago

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Firefox blocked

I may have inadvertantly blocked Firefox from executing. I run Windows 11 on my desktop, and use SpyBot as my virus defender. Last night SpyBot may have run and prevented… (read more)

I may have inadvertantly blocked Firefox from executing. I run Windows 11 on my desktop, and use SpyBot as my virus defender. Last night SpyBot may have run and prevented Firefox from running. This morning it would not open at all, no matter using a shortcut button or activating the program directly from Menu. I tried re-installing, but a window opens saying, "Hmm. For some reason we could not install Firefox." I tried uninstalling Mozilla but the window opens to initiate the process but in 20 minutes less than 1% of the procedure bar is lit and blinking. Do you have any suggestions?

Asked by Henry Lister 7 months ago

Last reply by markwarner22 7 months ago

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What is the expected behavior of Master PW?

I have always had them setup. And I would expect a prompt when my computer had been shut down, or OS/FF had updated - seems normal. As of a couple weeks maybe months ago,… (read more)

I have always had them setup. And I would expect a prompt when my computer had been shut down, or OS/FF had updated - seems normal. As of a couple weeks maybe months ago, I'm being asked for it what feels like constantly. In fact, It just asked me twice back to back withing the same session/tab/interaction with Passwords. That feels like a lot, esp if you actually have longer and more complex pwds than 90% of us. (And me sometimes, not claiming to be a pw angel or anything lol). But personally, Mozz/FF passwords fall into the top tier of my brains security hierarchy, along with my Apple Account, private keys, device encryption, MFA recovery, etc...things you'd generally be sure to incorporate best practices with and really don't wanna forget or lose. I don't really love the idea of turning it off, buuuut getting a bit grumpy about being pestered all day from Firefox.

So bug? Updated policy? I just woke up form a Coma and simply don't recall 2024? Hopefully not the third one.

On an M4 Max running Sequoia Version 15.2 (24C101) using FIrefox 136.0.1 at the moment, but have noticed the same on a Yoga/Windows 11, iPhone, M1 Macbook Pro.

Privacy/Security is set to Strict. No sus permissions I can see. HTTPS only. DNS over Cloudflare (Default Protection). No exceptions of any type granted. Aside from Mozilla (for Extensions), and Google (for Popups).

Thanks yall.

--

Oh (and I should prob open a proper ticket but while) but I'm here, and I just noticed the line about "On macOS, some background tabs will be moved to lower power cores, reducing energy usage." from a recent Firefox update brief. I've been having a rough time lately on this M4 Max - 16 cores, 64GB mem with tabs freezing up the whole browser, every window. Sometimes the whole OS. Not specific to any certain site, and has happened with 1 windows and 3 tabs open just as often as 4 windows with 40 tabs open. And usually I cant even get to Activity Monitor at that point to see if it looks like a memory leak, or whatever. And if I can get it to shut down (the browser), it will get into this loop where it just loads back up all the same windows, and that same particular tab will lockup again as soon as I click on it. And it takes foreevvvver to load back up even when I don't interact with the browser aside from CMD-Tabbing tf out of there. Tbh I'd prefer FF to launch clean after being told to shut down. Always have the option to load recent windows anyway....

^ aaand then saw the blatantly obvious checkbox to turn off reload on start my bad. 😅

Sorry last thing - what exactly does "We've made some educated guesses about your current browser and operating system." mean? Yeah that sounds straightforward, and I would expect that from most websites? I think? I know you want to be transparent, but that phrasing sounds weirdly aggressive lol

Asked by dpow 7 months ago

Last reply by cor-el 7 months ago

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Cannot open an URL (which Chrome shows)

Hello, I want to open this URL: https://compatibility.plantronics.com/deskphone Firefox 136.0.1 tells me: SEC_ERROR_REVOKED_CERTIFICATE The same URL opens in Chrome and… (read more)

Hello,

I want to open this URL: https://compatibility.plantronics.com/deskphone Firefox 136.0.1 tells me: SEC_ERROR_REVOKED_CERTIFICATE

The same URL opens in Chrome and shows no sign of a security problem, as far as I can see (Chrome info attached).

What could be the cause? Firefox being to strict or Chrome just too relaxed?

Thanks in advance.

Asked by it-servicedesk 7 months ago

Answered by TyDraniu 7 months ago

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Firefox crashing when using BBC iPlayer, YouTube and Slots

My Firefox browser has been crashing for a while now (Years). It's fine playing YouTube and BBC iPlayer but when I advance the time marker to a different part of the stre… (read more)

My Firefox browser has been crashing for a while now (Years). It's fine playing YouTube and BBC iPlayer but when I advance the time marker to a different part of the stream or video, it crashes. It also has a problem when playing slots. It seems to crash a lot making it impossible to play.

I have tried using Firefox in Troubleshooting Mode but the same things happen.

Here's the crash report ID

Report ID Date Submitted bp-a9b8bd6e-9258-4a25-badc-bda480250308 08/03/2025, 13:41

Many thanks in anticipation and I hope someone can help me fix these issues.

Asked by stevieddj1 8 months ago

Last reply by jonzn4SUSE 8 months ago

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When ever I open Firefox browser around ten old tabs are there. I close them and they come back, always

When I open Firefox browser around ten several weeks old tabs are there. It is not set in the setting to open. I did many attempts to get rid of this nuisance and they ar… (read more)

When I open Firefox browser around ten several weeks old tabs are there. It is not set in the setting to open. I did many attempts to get rid of this nuisance and they are still here. I Created new profile, erased all profiles, removed Firefox, and reinstalled with option not to use old setting since new installation found that the fire fox has been installed. And frustration part that Mozilla do not offer (as I know) support to fix this problem. This glitch is hidden somewhere and the program always find it an put it back. I am not sure if what to do as I run out of options, other than turn to another browser after many years using only Firefox with no problems at all. Thanks Ned

Asked by teodorovicn 7 months ago

Last reply by cor-el 7 months ago

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G mail

My e-mail will not load sub links. It pops up a list of links not related to the e-mail. Stated when I installed avast. Took avast off. DID NOT fix problem. What now???… (read more)

My e-mail will not load sub links. It pops up a list of links not related to the e-mail. Stated when I installed avast. Took avast off. DID NOT fix problem. What now???

Asked by JUSTIN 7 months ago

Last reply by markwarner22 7 months ago

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Tabs crash unless Firefox Destop is running in Windows 8 compatibility mode

Firefox Desktop (x64) worked normally until the version 135 update was installed. Now tabs (even a single tab) crash after startup unless Firefox is run in troubleshootin… (read more)

Firefox Desktop (x64) worked normally until the version 135 update was installed. Now tabs (even a single tab) crash after startup unless Firefox is run in troubleshooting mode or Windows 8 compatibility mode. OS is Windows 10 Pro (x64) 22H2 on ThinkPad E495 (AMD Ryzen 5 3500U) Things that haven't resolved the problem: - Remove extensions and themes - Refresh Firefox - Reinstall Firefox - Updating Visual C++ 2015-2022 with Redistributable (x64) version 14.42.34438 - Updating Firefox to version 135.0.1 and subsequently to version 136.0, however updater only works in Windows 8 compatibility mode - Full system scan for malware (none found) Note: Extensions NoScript and Cookie AutoDelete work normally with Firefox running in Windows 8 compatibility mode.

Asked by HeathR 7 months ago

Last reply by jonzn4SUSE 7 months ago

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my devices do not synchronize

I have profiles on desktop , i had enabled sync in all profiles when the feature was first introduced. the account icon always showed that it is syncing , but in the sync… (read more)

I have profiles on desktop , i had enabled sync in all profiles when the feature was first introduced. the account icon always showed that it is syncing , but in the sync tab , no visited tab list appears of any profile in both the desktop .,, i installed firefox on the android today to check synchronization but its tabs never show in desktop profile and the android tells last synchronization never....neither the desktop tabs appear in android history

Asked by AWAIS NIAZ 7 months ago

Last reply by jonzn4SUSE 7 months ago