Showing questions tagged: اعرض كل الأسئلة

Seems there is a new type of pop up notification

This lasts possibly 3 seconds. It has an email logo and a high pitched sound. It just flashes on, not long enough to read, just long enough to be annoying. The locatio… (read more)

This lasts possibly 3 seconds. It has an email logo and a high pitched sound. It just flashes on, not long enough to read, just long enough to be annoying. The location is always on the Top Right corner of the display. I have all notifications and web push blocked in Firefox preferences. System is Mac, OS 12.1

Asked by The Mavricks 4 weeks ago

Last reply by Mark 4 weeks ago

right-click brings up menu, but none of the choices work

the latest update 136.0.3 is broken. When right-clicking an item, none of the choices work (e.g. right-clicking on any word brings up a menu with 'open in new tab' as a… (read more)

the latest update 136.0.3 is broken. When right-clicking an item, none of the choices work (e.g. right-clicking on any word brings up a menu with 'open in new tab' as a choice, but nothing happens)

Asked by djn 2 months ago

Last reply by Agent virtuel 2 months ago

Sound Disappear on Youtube & other Platforms

I'm facing this problem of sound disappearance. I was casually browsing on YouTube when suddenly my sound went off. I thought maybe it was the internet but no everything… (read more)

I'm facing this problem of sound disappearance. I was casually browsing on YouTube when suddenly my sound went off. I thought maybe it was the internet but no everything was okay I also checked my speaker it was ok. Then I found out Firefox was unable to generate any sound. I tried to re-install but didn't work. Can you give me a solution?

Asked by Emon Hasan 3 months ago

Last reply by jonzn4SUSE 3 months ago

Tabs?! AAAAAAAAAAAAAAAAAHHHHHHHHHHHHHHHHHHHHH!!!!!!!!!!!!!!!

I am looking for a solution that will allow links to open in the same tab rather than tab, tab, tab, tab, tab, tab, tab. I am also having issue with sign ins opening a ne… (read more)

I am looking for a solution that will allow links to open in the same tab rather than tab, tab, tab, tab, tab, tab, tab. I am also having issue with sign ins opening a new blank tab and not having the ability to sign in at all. I've been using Firefox since I quit Netscape. And yes, I tried many epic fails that were disguised as solutions that don't work. I'm seriously about to give up on this browser if I can't get what I had after a SSD drive fail that forced me to reinstall from the ground up.

Asked by Spunky 3 months ago

Last reply by Mutaz Awad 2 months ago

DuckDuckGo searches not working

Hi, I've been using DuckDuckGo as a search engine for several years. Yesterday, I entered my search terms as usual, and all it showed me was a blank screen. Even searches… (read more)

Hi, I've been using DuckDuckGo as a search engine for several years. Yesterday, I entered my search terms as usual, and all it showed me was a blank screen. Even searches that I did weeks ago simply come up blank. (see screenshot) When I searched in Google, it completed just fine. The same when I switched browsers (Chrome and Safari). This must be connected to a recent update either in Firefox or DuckDuckGo, but I can't seem to find information on how to fix it. Thanks for your help.

Asked by alj5 2 months ago

Last reply by James (On Leave) 2 months ago

How to delete an old Firefox account?

I recently created a new Firefox account using my new gmail address. I still have an old Firefox account associated with an old gmail address that was compromised; I woul… (read more)

I recently created a new Firefox account using my new gmail address. I still have an old Firefox account associated with an old gmail address that was compromised; I would like to delete the old Firefox account. When I try to sign in to the old Firefox account, I'm told I'll have to sign in using my "primary" account--presumably the new account. When I sign in to the new account, I only see an option to delete the new account, which I don't want to do, as I have Firefox Relay and passwords connected to it. How do I delete (only) the old Firefox account? Thanks.

Asked by N C Irving 2 months ago

Last reply by markwarner22 2 months ago

Firefox crashing when using BBC iPlayer, YouTube and Slots

My Firefox browser has been crashing for a while now (Years). It's fine playing YouTube and BBC iPlayer but when I advance the time marker to a different part of the stre… (read more)

My Firefox browser has been crashing for a while now (Years). It's fine playing YouTube and BBC iPlayer but when I advance the time marker to a different part of the stream or video, it crashes. It also has a problem when playing slots. It seems to crash a lot making it impossible to play.

I have tried using Firefox in Troubleshooting Mode but the same things happen.

Here's the crash report ID

Report ID Date Submitted bp-a9b8bd6e-9258-4a25-badc-bda480250308 08/03/2025, 13:41

Many thanks in anticipation and I hope someone can help me fix these issues.

Asked by stevieddj1 3 months ago

Last reply by jonzn4SUSE 3 months ago

after restarting my computer all my tabs in Firefox disappeared and it didn't let me restore them

help me restore all tabs if possible, there were more than 200 tabs i need to restore them. i tried to restore them through journal and other profiles but there were empt… (read more)

help me restore all tabs if possible, there were more than 200 tabs i need to restore them. i tried to restore them through journal and other profiles but there were empty tabs there too.

Asked by picuu87 3 months ago

Last reply by jonzn4SUSE 3 months ago

Pause/Play Button no longer working after latest update.

Dear Support Team, Ever since updating Firefox to the most recent version my pause/play button does not work with tabs open. (like youtube, spotify(browser) etc.) I tes… (read more)

Dear Support Team,

Ever since updating Firefox to the most recent version my pause/play button does not work with tabs open. (like youtube, spotify(browser) etc.)

I tested for mechanical issues, but those do not seem to be the issue, as the key itself work perfectly fine. Different apps (like netflix, and spotify(desktop)) do not have this issue.

If you require any additional information in regards to this inquiry don't hesitate to ask.

- Adrian

Additional Information

Firefox 136.0.1 (20250310180126) Installed on: March 12, 2025 at 8:50:54 AM Status: The Update was successfully installed [copy and pasted from settings]

Asked by Adrian Haase 2 months ago

Last reply by markwarner22 2 months ago

I factory reset my pc and i logged back in to my firefox account and all my saved log ins and book marks are gone did i loose them for ever or is there a way to get them back?

I factory reset my pc and i logged back in to my firefox account and all my saved log ins and book marks are gone did i loose them for ever or is there a way to get them … (read more)

I factory reset my pc and i logged back in to my firefox account and all my saved log ins and book marks are gone did i loose them for ever or is there a way to get them back?

Asked by diazjayden890 3 months ago

Last reply by TechHorse 3 months ago

Remove hotkey for "Perplexity AI"

Dear, I use a hotkey for the screen-capture program "Snagit". The hotkey is: CTRL-SHFT-P However, it now seems that also the AI-search program "Perlexity" uses the same… (read more)

Dear,

I use a hotkey for the screen-capture program "Snagit". The hotkey is: CTRL-SHFT-P

However, it now seems that also the AI-search program "Perlexity" uses the same hotkey.

Where can I remove the shortkey for Perplexity?

Asked by Kees Tak 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

Firefox requires a master password every time it starts up.

Good afternoon. Since recently (probably after the last Firefox update to version 136.0) I have a problem: every time I start Firefox it requires the main password set in… (read more)

Good afternoon. Since recently (probably after the last Firefox update to version 136.0) I have a problem: every time I start Firefox it requires the main password set in the settings. Before this problem did not occur, no settings were changed.

I read the official article on this topic, but the recommendations described there did not help me. I turned off the password, logged out of the browser, turned it back on, logged out again, and nothing. When I turned it back on, still at every startup it asked for the password.

I also noticed that every time I start it up, the loading circle next to the cursor spins, like something is happening. Can you tell me what it could be and how to get rid of this problem?

OS: Windows 11 24H2.

Asked by nik.dobshikov 3 months ago

Last reply by TyDraniu 3 months ago

in settings Homepage and new windows use custom urls, current urls it doesn't include Pinned tabs.

in settings Homepage and new windows use custom urls, current urls doesn't include Pinned tabs. Windows updated and when firefox was restored two windows were opened, on… (read more)

in settings Homepage and new windows use custom urls, current urls doesn't include Pinned tabs. Windows updated and when firefox was restored two windows were opened, one was blank and the other opened old home page settings but did not reopen all my pinned tabs, gmail, yahoo mail,and some other tabs I plnned, there are 5 of them and several regular tabs I had open before and most of them did not show up in history. Pinned tabs do not get included in use custom urls for the home pages. Also for several days my roboform bar would not show up, roboform said no open browers to attach to when firefox was open.

Asked by dsscheibe 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

Unable to reach Jiohotstar website page

Dear Sir/Madam I am unable to reach Jiohotstar website since last three days. The same site is accessible through Microsoft Edge and Chrome browsers. I also tried through… (read more)

Dear Sir/Madam I am unable to reach Jiohotstar website since last three days. The same site is accessible through Microsoft Edge and Chrome browsers. I also tried through Firefox browser on a different machine but could not succeed. I have cleared all the cookies and cache as well but it was of no use. Firefox is running with the latest version. There seems to be a glitch in the browser somewhere. Pankaj Mittal Mail : pankajmittal105@gmail.com

Asked by pankajmittal105 3 months ago

Last reply by jonzn4SUSE 3 months ago

When ever I open Firefox browser around ten old tabs are there. I close them and they come back, always

When I open Firefox browser around ten several weeks old tabs are there. It is not set in the setting to open. I did many attempts to get rid of this nuisance and they ar… (read more)

When I open Firefox browser around ten several weeks old tabs are there. It is not set in the setting to open. I did many attempts to get rid of this nuisance and they are still here. I Created new profile, erased all profiles, removed Firefox, and reinstalled with option not to use old setting since new installation found that the fire fox has been installed. And frustration part that Mozilla do not offer (as I know) support to fix this problem. This glitch is hidden somewhere and the program always find it an put it back. I am not sure if what to do as I run out of options, other than turn to another browser after many years using only Firefox with no problems at all. Thanks Ned

Asked by teodorovicn 2 months ago

Last reply by cor-el 2 months ago