Showing questions tagged: اعرض كل الأسئلة

I am unable to use my bank bill pay with Mozilla as of 8/1/2024. Are there changes to Mozilla that have blocked my bank?

I am unable to use my bill pay with my bank using Firefox browser. However, I am able to use it logging on with Microsoft Edge. What has changed with Firefox recently? … (read more)

I am unable to use my bill pay with my bank using Firefox browser. However, I am able to use it logging on with Microsoft Edge. What has changed with Firefox recently? This has only become a problem as of today.

Asked by botchy110 3 months ago

Last reply by Straggler 2 weeks ago

Want to see only fixed/pinned shortcuts on the New Tab page

Please add features so that the recently visited page during the Firefox shortcut does not apply to the shortcut list. I only want to see a fixed shortcut on the shortcut… (read more)

Please add features so that the recently visited page during the Firefox shortcut does not apply to the shortcut list. I only want to see a fixed shortcut on the shortcut page Even the pages I recently visited have been added to the shortcut, so I have to remove them daily. It's so inconvenient.

Asked by jk7063 3 months ago

Last reply by Sassa Status 3 months ago

Page jumps back to the top on right/left click.

When I scroll down the page on MSN and try to open a link in a new tab the page jumps back to the top. It then opens a link of another article that I never right/left cl… (read more)

When I scroll down the page on MSN and try to open a link in a new tab the page jumps back to the top. It then opens a link of another article that I never right/left click on. I have my mouse set up to left click to open a new tab. Does not occur on any other sites.

It has been doing this for months now.

Asked by pete_scott2 3 months ago

Last reply by pete_scott2 1 month ago

New tab opens, cursor goes to bottom of page

For a few days now whenever a new tab opens, either by clicking a link in search results or by clicking a link in an email, the cursor jumps to the bottom of the page and… (read more)

For a few days now whenever a new tab opens, either by clicking a link in search results or by clicking a link in an email, the cursor jumps to the bottom of the page and I have to scroll to the top of the page. I'm just getting started with Windows 11 on a new computer. What happened to cause this?

Asked by John Martin 3 months ago

Last reply by John Martin 1 month ago

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firefox version 128.0.3 can't play HD amazon prime videos

Hello. Recently I've noticed video quality has been reduced on amazon prime video. I get a message saying my hardware doesn't meet HDCP requirements. I've already tried … (read more)

Hello. Recently I've noticed video quality has been reduced on amazon prime video. I get a message saying my hardware doesn't meet HDCP requirements.

I've already tried playing the same video on edge, and the quality selector was fine there, full HD video.

Thank you in advance

Asked by Juan Cuello Espinosa 3 months ago

Answered by Juan Cuello Espinosa 2 months ago

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Stripe payments are not working in Firefox

Hi. I cannot use stripe payments. I am using FF vLatest and have added it to the popup blocker exception list and every other exception list I can find. I have done this … (read more)

Hi. I cannot use stripe payments. I am using FF vLatest and have added it to the popup blocker exception list and every other exception list I can find. I have done this for http://stripe.com and for whatever website is trying to use stripe. No stripe payments ever work and I always get the same error attached. I have tried another browser and it works. How can I find out at least what is blocking the payments so I can disable it?

Asked by John Staveley 3 months ago

Answered by John Staveley 3 months ago

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Firefox is not secure!

Firefox releases email addresses and our data to third parties! I installed the Arc browser and Arc offered to load my bookmarks from mozilla. Out of curiosity, I let it… (read more)

Firefox releases email addresses and our data to third parties!

I installed the Arc browser and Arc offered to load my bookmarks from mozilla. Out of curiosity, I let it, and it loaded my bookmarks and folders smoothly. Arc didn't navigate Firefox to the login page, so Firefox released my information without asking me.

What probably happened in the background was that the Arc browser told Firefox which email address it was requesting data from, and Firefox handed over the data to it "on notice". Firefox was not even convinced that the real owner of the email address asked the Arc browser to synchronize the folders.

Is it the famous Firefox reliability?

Asked by info11727 2 months ago

Answered by info11727 2 months ago

Sync does not sync passwords

Hi This is the 3rd time I am making this inquiry. I have firefox across multiple macbooks, ipads and iphones. The sync feature is unable to sync/save password across devi… (read more)

Hi This is the 3rd time I am making this inquiry. I have firefox across multiple macbooks, ipads and iphones. The sync feature is unable to sync/save password across devices. If I save a PW on one device, even if I force all the devices Firefox to force sync, nothing shows up on the other devices. Please advise...

Asked by zubair.nizami 2 months ago

Accidentally cleared Downloads list. How can I recover or restore the Downloads list?

My situation is similar to: https://support.mozilla.org/en-US/questions/1410815 but that thread is archived. Problem: I opened the Downloads folder and meant to clic… (read more)

My situation is similar to:

https://support.mozilla.org/en-US/questions/1410815

but that thread is archived.


Problem: I opened the Downloads folder and meant to click 'Organize' but I accidentally clicked 'Clear Downloads'. All the names in the Downloads list are now gone and I want to bring them back.

Situation: I did not want to clear the Downloads list, all I wanted to do was learn what options were listed in the 'Organize' button. I was hoping there might be an option to have past Downloads (the names on the Downloads list, not the downloaded files themselves) sorted by date and by domain. But now all the names in the Downloads list are gone. I don't want this to happen again so what's the best solution for this problem?


cor-el says (in page linked above) that a backup of 'places.sqlite' can recover the Downloads list. I copied that file to my Desktop but I'm guessing that it's too late for this file to be of any use now, as I did this only *after* the Downloads list was cleared.

The information I've read about the places.sqlite file (https://support.mozilla.org/en-US/kb/fix-bookmarks-and-history-will-not-be-functional , https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data , and https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile#w_bookmarks-downloads-and-browsing-history) seems to focus mainly on its relation to Bookmarks, not Downloads. Does everything that article say about restoring Bookmarks also apply to restoring Downloads?


I haven't made a backup before in Firefox specifially but my system (Linux) took a system snapshot (Timeshift) before this mistake happened. Would reverting the system to the previous snapshot allow me to access the old places.sqlite-wal file that has the now-missing Downloads list?


Also, is there a way to customize the appearance of Downloads window? I'd like to add some space between the 'Organize' button and the 'Clear Downloads' button. If I could have them separated just a little bit more, I think it might help to prevent this kind of thing from happening again.


In the meantime, I'm thinking of writing a script that regularly backs up the places.sqlite-wal file so that if this happens again, I can just use the backup. But as of now I'm uncertain that it will do what I need it to do.


Any help is appreciated. I hope I've provided enough information to make this report clear. If any needed info is missing, please let me know.

Thank you.

Asked by MintyFox 2 months ago

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"Sign In" Screen of "https://torontosun.com/sign-in/" does not Load in Virtual Box VM

My Environment: Host Machine - Intel Core i7-4771 @3.50GHz, 16GB RAM NVIDIA GeForce 210 Display Adapter, Intel Gigabit Network Connection (ISP connection is around 700MBp… (read more)

My Environment: Host Machine - Intel Core i7-4771 @3.50GHz, 16GB RAM NVIDIA GeForce 210 Display Adapter, Intel Gigabit Network Connection (ISP connection is around 700MBps).

OS - Windows 7 Pro V.22H2 Browser = Firefox ver.128.0.3 64bit.

Virtual Machine (VM) - Oracle Virtual Box Ver. 7.0.20 r163906, RAM = 4GB, Network = Bridged Adapter.

OS = Windows 7 Pro V. 22H2 Browser = Firefox ver. 128.0.3 64bit.

The Problem (In my VM only because I never browse sites on my Host PC): Toronto Sun website "Sign In" Screen never loads. A quarter circle just goes round and round. The website in question is - https://torontosun.com/sign-in/ The website itself does load fine and I can browse the site and all articles. But I cannot log into the site because the "Sign in" screen never loads. Also, Firefox tabs crash very frequently on this whole website.

Firefox is the only browser that I have on both my Host and VM (I have deleted MS Edge since it cannot be uninstalled).

On my VM, I tried installing Google Chrome and it works fine. The Toronto Sun Sign In page loads fine and I can log in.

On my Host PC, Firefox actually works. I tried it to see if the "Sign In" screen appears and it does and I can log in. It is only on my VM that it does not load.

What has Changed:

The Oracle Virtual Box software was just updated from ver. VirtualBox-7.0.18-162988-Win to ver. VirtualBox-7.0.20-163906-Win.

What I have tried: I have already done the following: Cleared - "Everything" including History, cookies, Temporary Cached files and pages and Site Settings.

I do not have any add-ons or themes installed.

I have cleared all Windows and User Temp Folders and files. I have rebooted several times in the past couple of days.

I tried increasing the VM RAM from 4GB to 6GB - did not help.


I would appreciate a solution.

Thanks very much. Kenneth

Asked by klml 3 months ago

Answered by klml 2 months ago

Display of Google Sheets fails

Version 128.0.3 (64-bit) What’s new Mozilla Firefox for Linux Mint When I visit a page which contains a Google Doc spreadsheet or try to open a Google Spreadsheet the pa… (read more)

Version 128.0.3 (64-bit) What’s new Mozilla Firefox for Linux Mint

When I visit a page which contains a Google Doc spreadsheet or try to open a Google Spreadsheet the page often fails to render properly and what I see is my desktop background instead of the Google doc element or Google doc sheet. Please see attached. This has been happening for ages and I resorted back to Chrome for such pages but now I'd like to see if it can be resolved.

Asked by GusGF 2 months ago

Last reply by GusGF 2 months ago

Message, Problem loading my Betting Sites, William Hill, Sky Bet, opening any links , Pop up of secure connection. Cannot open the page.

Secure Connection Failed An error occurred during a connection to www.lottoland.co.uk. SSL received a record that exceeded the maximum permissible length. Error code: S… (read more)

Secure Connection Failed

An error occurred during a connection to www.lottoland.co.uk. SSL received a record that exceeded the maximum permissible length.

Error code: SSL_ERROR_RX_RECORD_TOO_LONG

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the web site owners to inform them of this problem.

Learn more…

Asked by Sonny Sambucharan 3 months ago

Last reply by cor-el 2 months ago

Unable to download or upload files to some websites

For a few months now I've been having issues uploading firmware files to my QNAP server's website. I was trying to update the firmware, but it wouldn't allow the file to … (read more)

For a few months now I've been having issues uploading firmware files to my QNAP server's website. I was trying to update the firmware, but it wouldn't allow the file to even be uploaded. Would just get a general "error" with no help.

This past week a started having issues with 7digital.com not allowing me to download zipped music files. It kept giving an error about the oauth token not being passed through. (Error: Authorization failed for method <GET> and URL <http://media.geo.7digital.com/media/user/download/release>. Missing oauth_consumer_key)

Finally figured out that this is only happening in Firefox, Brave browser and other Chrome based browsers don't have the issue.

I've tried turning off the tracking and download protection in settings, but it didn't help. So, what's causing it?

Using Firefox 128.0.3 (64-bit) on Linux (NixOS).

Asked by mozilla623 2 months ago

Last reply by jonzn4SUSE 2 months ago

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"Note: Not all extensions can be allowed in Private Windows." okay, BUT WHY?

I know it may sound a bit strange, but I would like to know WHY an extension is not allowed in a private window, so I might understand the reason why I'm not able to diag… (read more)

I know it may sound a bit strange, but I would like to know WHY an extension is not allowed in a private window, so I might understand the reason why I'm not able to diagnose an issue I'm having with fucking amazon who has their cart all over the place for a misconfiguration in firefox that either I did or an extension is causing, however I'm unable to figure out which because I can't enable extensions in private windows, where the issue does not happen, so I'm not able to reproduce and isolate the problem. Specifically, this article: https://support.mozilla.org/en-US/kb/extensions-private-browsing Plus, I was kinda expecting I could run STG in private too, since it offer such nice and rich grouping and memory management features vanilla FF does not (PS: please take inspiration and bake it inside!!) Thanks in advance.

Asked by Bryan Joshua Pedini 2 months ago

Answered by cor-el 2 months ago

A problem with the browser

HelIo the Firefox team, I use Mackbook Pro, while Firefox is my favorite browser. Recently, I encounter an unpleasant and annoying SPONTANEOUS zoom-in and out in pages. I… (read more)

HelIo the Firefox team, I use Mackbook Pro, while Firefox is my favorite browser. Recently, I encounter an unpleasant and annoying SPONTANEOUS zoom-in and out in pages. It makes browsing impossible and prompts me to go for another browser. May it be a virus? How to solve this? It's really intolerable. Thank you in advance. Yigal.

Asked by yigbal 2 months ago

Almost all non-youtube video sources will not play.

G'Day! I've been having issues with media playback on firefox. Almost any video source that isn't from youtube cannot play in firefox, giving the error: "No Video wit… (read more)

G'Day!

I've been having issues with media playback on firefox.

Almost any video source that isn't from youtube cannot play in firefox, giving the error: "No Video with supported format and MIME type found"

Testing the same video on Chromium has no problems.

Using Fedora Linux on an AMD system. And Fedora Flatpak build.

System specs below if required.

Any idea to get this up and running would be really appreciated. I think I already installed the propriety media codecs for fedora since the problem isn't showing up on chromium it looks like a firefox issue.

  1. System Details Report

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    1. Hardware Information:

- **Hardware Model:** Gigabyte Technology Co., Ltd. B550M DS3H - **Memory:** 16.0 GiB - **Processor:** AMD Ryzen™ 5 5600G with Radeon™ Graphics × 12 - **Graphics:** AMD Radeon™ Graphics - **Disk Capacity:** 512.1 GB

    1. Software Information:

- **Firmware Version:** F2c - **OS Name:** Fedora Linux 40 (Workstation Edition) - **OS Build:** (null) - **OS Type:** 64-bit - **GNOME Version:** 46 - **Windowing System:** Wayland - **Kernel Version:** Linux 6.10.3-200.fc40.x86_64

Asked by Cameron Jones 2 months ago

Last reply by jonzn4SUSE 2 months ago

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Address bar suggestions have words containing the search terms but not the search terms themselves

It's hard to describe what I mean without an example. I type "tart" into the search bar, and instead of the recently visited Wikipedia page on tarts, the autofill suggest… (read more)

It's hard to describe what I mean without an example. I type "tart" into the search bar, and instead of the recently visited Wikipedia page on tarts, the autofill suggestions are full of pages in my history with "start" or "starter" in the title, or even in the URL but not the title. Is there any way to change it so the suggestions only contain the exact words I've typed?

Asked by rey6 2 months ago

Answered by jscher2000 - Support Volunteer 2 months ago