Showing questions tagged: اعرض كل الأسئلة
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Lost Tabs after multiple system freezes, forced shutdowns and crashes.

Hello, I am desperately trying to recover lost tabs from Firefox Browser after 2 crashes, freezing and forced shutdowns. I need the tabs for my work, and as usually hap… (read more)

Hello,

I am desperately trying to recover lost tabs from Firefox Browser after 2 crashes, freezing and forced shutdowns. I need the tabs for my work, and as usually happens, this has occurred at a time when I'm running to meet a critical deadline.

I've tried going to history, but the "recently closed tabs" option was greyed out:-( I've tried searching for other solutions, but cannot fine any that fit my situation. I'm not an IT expert - I know my way around what I need to use (i.e. professional worker), so clear & simple explanation would be much appreciated.

Can I recover the lost tabs from backed up data or a previous system image? My system is Windows 7, and I'm currently running Firefox version 115.0.2. All suggestions welcome!

Thanking you in anticipation off prompt assistance, MLH

Asked by PoodleFamily 11 months ago

Answered by jscher2000 - Support Volunteer 11 months ago

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error message-The page isn’t redirecting properly

I have not been able to connect to www.paperbackswap.com for 2 days using Firefox. I get this message - The page isn’t redirecting properly-An error occurred during a co… (read more)

I have not been able to connect to www.paperbackswap.com for 2 days using Firefox. I get this message - The page isn’t redirecting properly-An error occurred during a connection to www.paperbackswap.com. This problem can sometimes be caused by disabling or refusing to accept cookies. This is a persistent problem happening every few days. I have sent messages before to PBS and Firefox with no response. I have cleared cookies and added PBS to Firefox as a site to always accept cookies. I can access the site using Chrome but I would prefer Firefox. Is there anything that can be done?

Asked by llcwml 10 months ago

Answered by llcwml 10 months ago

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My Browser Always Opens in Remote Mode

So, whenever I open Firefox it will act normally and then after a second close by itself and when I reopen it, it will be in remote mode. I know how to fix this via about… (read more)

So, whenever I open Firefox it will act normally and then after a second close by itself and when I reopen it, it will be in remote mode. I know how to fix this via about:config and do this every time, but I would much prefer a permanent fix, nothing else on Firefox or my computer indicates something else is going on, its just this. I've even at one point uninstalled and reinstalled Firefox and it didn't help.

Asked by molemann113 11 months ago

Answered by cor-el 11 months ago

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How do I reorder Bookmarks in Toolbar

I used to be able to simply click and drag to reorder bookmarks but this no longer works (Firefox 115.02). Is there a new way to do this or, if a bug, when will it be fix… (read more)

I used to be able to simply click and drag to reorder bookmarks but this no longer works (Firefox 115.02). Is there a new way to do this or, if a bug, when will it be fixed?

Asked by praylett1 11 months ago

Answered by praylett1 11 months ago

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Opening profile directory

When I click on Profile Directory: Open Directory on the troubleshooting Information page it tries to open in kid3 instead of file manager (Dolphin file manager). Can I … (read more)

When I click on Profile Directory: Open Directory on the troubleshooting Information page it tries to open in kid3 instead of file manager (Dolphin file manager). Can I change this behaviour. Also happens with Thunderbird. I am using KDE Plasma on Linux. I just can't work this one out. I would be grateful for any suggestions.

Asked by udlwukc9w 11 months ago

Answered by Terry 11 months ago

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Can't bring up firefox

This morning when I exited firefox and then tried to bring it up again (windows10) I got an error message Error Platform version 118.0.1 is not compatible with … (read more)

This morning when I exited firefox and then tried to bring it up again (windows10) I got an error message

Error Platform version 118.0.1 is not compatible with

       MinVersion >= 118.0
       MaxVersion >= 118.0

I have a lot of of Important Book Marks and don't have the bookmarks backed up any where.

I don't remember updating Firefox this morning but could have.

How do I fix and at the same time retain my bookmarks an other information from 118.0 I have a different version an older version Firefox installed on my computer (115.0.2) which I only use for google voice - I am using this installation to ask this question.

Thanks,

Asked by Gordon Denler 8 months ago

Answered by Gordon Denler 8 months ago

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download menu and bookmarking menu on toolbar has no text

other menus like the pop-up bookmark list menu is fine. i only have this problem with the download menu and the bookmarking menu. i only remember this happening after i s… (read more)

other menus like the pop-up bookmark list menu is fine. i only have this problem with the download menu and the bookmarking menu. i only remember this happening after i started to tweak and customize my windows 11 os, so maybe something in that process happened to break the text now but i have no idea where to look. i have cleared the startup cache, refreshed firefox and even uninstall/reinstalled it completely fresh (this is also what made me believe this is an os problem).

Asked by o' 11 months ago

Answered by zeroknight 11 months ago

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Shortcut to deattach tab into seperate window

Is there a shortcut to deattach tabs from one browser window so it turns into seperate window, so that you don't need to deattach tabs with clicking and dragging them wit… (read more)

Is there a shortcut to deattach tabs from one browser window so it turns into seperate window, so that you don't need to deattach tabs with clicking and dragging them with mouse?

Asked by crhe 11 months ago

Answered by jscher2000 - Support Volunteer 11 months ago

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Clickable keypad doesn't show correctly

A website I have to use for my work (for the Queensland Department of Education) requires that I input a 6-digit code; for *security*, they insist it be input by clicking… (read more)

A website I have to use for my work (for the Queensland Department of Education) requires that I input a 6-digit code; for *security*, they insist it be input by clicking on a keypad that scrambles the position of the number keys each time... It's meant to look like the first image attached below, but when I try to open it in Firefox, it looks like the second image and I can't input my code. I'd like to be able to use Firefox for EVERYTHING but I end up having to use Chrome to access this site, which I use pretty much every day for work, and it's very inconvenient.

Asked by nycarrington 11 months ago

Answered by zeroknight 11 months ago

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Address Autofill is not an option

I am a UK user and have just installed and started to use Firefox on a brand new Linux Mint installation. As I am transferring from a Windows/Chrome environment, there i… (read more)

I am a UK user and have just installed and started to use Firefox on a brand new Linux Mint installation. As I am transferring from a Windows/Chrome environment, there is a lot of setting up to do. Firefox transferred most of the chrome info for me, and so I was able to get up and running with bookmarks and logins quite quickly. However, there is one problem that I can't seem to resolve.

I have been able to set up my credit card details, and these are prompted when needed, BUT, Firefox will not remember my name, email, phone or address. Thus for every form that I have to fill, I have to enter these details, again and again (and again).

I have looked at settings and see that the 'Autofill Address' option is not present (see attachment).

I have followed and implemented the fix proposed elsewhere, to update/add GB as an address format. This has not made a difference.

Can anyone please help.

Regards,

Mark

Asked by mark_holtom 10 months ago

Answered by zeroknight 10 months ago

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Small font size on some websites

Firefox is displaying a smaller font on some websites. It only does it new windows, not in a private window and other browsers are fine. Screenshots attached show the co… (read more)

Firefox is displaying a smaller font on some websites. It only does it new windows, not in a private window and other browsers are fine.

Screenshots attached show the correct size (first attachment) and the incorrect smaller size (second attachment).

It's not windows accessibility aka ease of access, as nothing else is affected. All pages are on 100% zoom. I've gone to settings -> font -> advanced and the "Allow pages to choose their own fonts, instead of your selections above" is ticked.

Any ideas please?

Asked by ldene 10 months ago

Answered by cor-el 10 months ago

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missing theme preview pics etc.

hi, something happened to my themes. i can no longer see the preview/thumbnail of them, also the authors link is gone. i've been trying everything for hours, but couldn't… (read more)

hi, something happened to my themes. i can no longer see the preview/thumbnail of them, also the authors link is gone. i've been trying everything for hours, but couldn't find anything in about:config that worked. any help would be great, thanks!

Asked by davidw87 11 months ago

Answered by cor-el 11 months ago

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a website wont load on normal but will on private mode

the website channel 4 wont load and videos wont play on the normal firefox. it was fine a couple of weeks ago. if i load the website in private window, it works fine wiht… (read more)

the website channel 4 wont load and videos wont play on the normal firefox. it was fine a couple of weeks ago. if i load the website in private window, it works fine wiht no issue.

Asked by nfletcher13 11 months ago

Answered by Terry 11 months ago

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[SOLVED] Keyword in bookmark caused Firefox to redirect all searches starting with the word "amazon" to Amazon

Whenever I type something in the URL bar that starts with the word "amazon," instead of getting a Google search for what I typed, I get redirected to Amazon.com with what… (read more)

Whenever I type something in the URL bar that starts with the word "amazon," instead of getting a Google search for what I typed, I get redirected to Amazon.com with whatever I typed as a product search. For example, if I type "amazon sucks" in Firefox's URL bar, instead of getting a Google search for the phrase "amazon sucks," I get an Amazon page with the word "sucks" pre-filled in Amazon's product search (and a screen full of socks).

I don't have a search keyword for "amazon" in my Firefox settings. As far as I can tell, no other magic word does the same thing. (For example, if I type "yahoo sucks" or "walmart sucks," I get the desired Google searches. I don't get redirected to a Yahoo or Walmart page.

How do I turn this behavior off?

Asked by Jon9 11 months ago

Answered by jscher2000 - Support Volunteer 11 months ago

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Can't allow to screen share in any site Firefox 115.0.2

No matter what I try, I can't allow any sites to present my screen or a window, I can't find an option in settings neither in the option to allow in the tab. The "allow" … (read more)

No matter what I try, I can't allow any sites to present my screen or a window, I can't find an option in settings neither in the option to allow in the tab. The "allow" button is simply not available at all. How do I solve that? The problem happens in all sites that I've tried: focusmate, cofocus, discord, google meet, etc

Asked by denieltonrd 10 months ago

Answered by jonzn4SUSE 10 months ago

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Images and redered graphics are fuzzy until you zoom in

For a while now (can't remember when it started) rendered graphics and text on FF is fuzzy. Examples of this can be see on Google maps, Miro, Powerpoint etc. On Chrome, E… (read more)

For a while now (can't remember when it started) rendered graphics and text on FF is fuzzy. Examples of this can be see on Google maps, Miro, Powerpoint etc. On Chrome, Edge etc the rendering is sharp at all zoom levels but in FF its fuzzy until you zoom in.

Viewing on a 4k monitor, running 115.0.2 (64-bit), using the Windows store install Hardware acceleration is turned on. Tested on multiple PCs, all Windows 11

Attached images which shows the comparison between Firefox and Edge Both browser windows are the same size and the default zoom (100%) Examples attached are for Miro and Powerpoint

Asked by shashankkaul 11 months ago

Answered by shashankkaul 11 months ago