Firefox Community Forum

What is apparently the official Firefox policy is incredibly dumb:

They provide users with that ability to add secondary email addresses, recovery codes, and authentification, BUT they REQUIRE access to the primary email address to make the secondary email address primary.

IF the primary email address is unavailable, the secondary email addresses, recovery codes, and authentification are completely useless for making the secondary email address the primary one.

This supposedly provides "enhanced security".

Pro Tip: If you deny ALL internet access, you will be very secure on the internet.

Not very useful, but..

Genuinely astonished that Firefox Support thinks this is not insane.

cannot access primary email. idiot firefox requires primary email in order to make backup primary !!!!!!!

Unbelievably poor design.

I have a backup email address, recover codes, phone.

but firefox requires the inaccessible primary email address to make any changes !!!!!@!@!@!!!!!

Hi, I have an account that has all my bookmarks etc... that I do not want to loose. The Firefox account has one email listed and I forgot to add a secondary before my old email was disabled. When I try to add now Firefox send a code to my old email which I have no access to. The extension of the email has been changed to @gmail.com vs the old email was "@shaw.ca" (company got brought out & not exist anymore). thanks for your help Regards, Melinda

My account has my primary email and it used to have my secondary email connected as well. I now want to create a new account with the secondary email so I can have another profile, so I deleted my secondary email from the manage accounts on my primary email. I ensured that this says it is removed on all devices and it is. But when I try to create a new account with that secondary email, I keep getting the error that I need to sign in my primary email and I am taken back to my profile with my primary email.

How can I fully detach my secondary email so that I can make a new account with it?

I have an issue changing my billing information for Firefox Relay Premium. When I click on "Manage payments" I always get to a web page stating "Invalid billing information". See also screenshot attached. The arrow keeps turning and I cannot select anything on this web page to change my billing method.

Cheers Olaf

I want to know how to change my 'account ID' from *****@bellsouth to *****@gmail.com. I no longer use or access the bellsouth acount.

Unsure if it really matters, for now, but my firefox account, when I go to edit bits and pieces, it gets my Firefox version correct, but gets my MacOs version wrong. I'm on 12.76 (Monterey), but Firefox is showing me as 10. Is this normal or anything that might matter?

And a screenshot below just for those, like me who, prefer a book for it's pictures

Unsure if it really matter, for now, but my firefox account, when I go to edit bits and pieces, it gets my Firefox version correct, but gets my MacOs version wrong. I'm on 12.76 (Monterey), but Firefox is showing me as 10. Is this normal or anything that might matter?

And a screenshot below just for those, like me who, prefer a book for it's pictures

To access https://accounts.firefox.com/ I used my email address xxxx@yahoo.com. I tried to change this email address to my email address xxxx@myonline.be following the prescribed procedure. I then received a message that this email address was already in use. Perhaps I once registered with this email address, but I no longer remember the password. Therefore, I'm unable to create access withe the email address as I'd like. How can I resolve this issue?