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New laptop - installed FF but doesn't work, blank pages

I got a new Acer laptop with windows 11 (64bit). I downloaded FF but when I open it, it just gives a blank page. If I type in an address nothing happens. I have tried rei… (read more)

I got a new Acer laptop with windows 11 (64bit). I downloaded FF but when I open it, it just gives a blank page. If I type in an address nothing happens. I have tried reinstalling but nothing seems to work

Asked by indawnsshadow 1 year ago

Answered by cor-el 1 year ago

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How to not manually delete download files?

I am honestly in chock with Firefox's terrible decision of not providing any option for the user to delete downloaded files. It is honestly amazing that they came up wit… (read more)

I am honestly in chock with Firefox's terrible decision of not providing any option for the user to delete downloaded files.

It is honestly amazing that they came up with such a terrible decision. My downloads folder is a complete mess now and there seems to be no way to fix this.

I don't understand why not just provide an option for the user to only open files. People should be able to choose their settings.

I refereed to this previous post and the solution there didn't work: https://support.mozilla.org/en-US/questions/1370409. By setting browser.download.improvements_to_download_panel to false.

Is there actually no way to only open files now?

Asked by gudehh 1 year ago

Answered by cor-el 1 year ago

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Importing passwords from Opera to Firefox

I have recently installed Linux Mint and it came with Firefox out of the box, and I decided to try it out, but I can't, for the life of me find a way to transfer my Opera… (read more)

I have recently installed Linux Mint and it came with Firefox out of the box, and I decided to try it out, but I can't, for the life of me find a way to transfer my Opera passwords there. I do have Opera installed right now.

Asked by andreyfrog26 1 year ago

Answered by Terry 1 year ago

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OpenH264 fails to install with HTTPS-Only mode enabled

"OpenH264 Video Codec provided by Cisco Systems, Inc." plugin will sit in the "will be installed shortly" status forever if you have HTTPS-Only mode enabled. I have been … (read more)

"OpenH264 Video Codec provided by Cisco Systems, Inc." plugin will sit in the "will be installed shortly" status forever if you have HTTPS-Only mode enabled. I have been pulling my hair out for the last few days trying to figure out why I couldn't play YouTube or many other sites videos.

Turns out the site that the library is downloaded from has a bad certificate installed: https://ciscobinary.openh264.org/libopenh264-2.3.0-linux64.6.so.bz2

``` Websites prove their identity via certificates. Firefox does not trust this site because it uses a certificate that is not valid for ciscobinary.openh264.org. The certificate is only valid for the following names: a248.e.akamai.net, *.akamaihd-staging.net, *.akamaihd.net, *.akamaized-staging.net, *.akamaized.net

Error code: SSL_ERROR_BAD_CERT_DOMAIN ```

OS: Fedora 36 Firefox Version: 104.0 (64-bit)

Asked by Nickolas Gupton 1 year ago

Answered by Nickolas Gupton 1 year ago

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transferring FF browser to new computer

I'm buying a new computer and I'm wondering is there a method/procedure that I can use to transfer the entire FF browser including settings, extensions, bookmarks, and pa… (read more)

I'm buying a new computer and I'm wondering is there a method/procedure that I can use to transfer the entire FF browser including settings, extensions, bookmarks, and passwords without having to reinstall all those items individually? I know I can save and import bookmarks but what about everything else? I look forward to anyone comments. Thanks

Asked by arejfour 2 years ago

Answered by jonzn4SUSE 2 years ago

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Linux build for aarch64 platform

Hello, please is there any chance to add Firefox download for Linux and aarch64 platform to the download list? The attached image shows that you currently offer a binary … (read more)

Hello, please is there any chance to add Firefox download for Linux and aarch64 platform to the download list? The attached image shows that you currently offer a binary package for the aarch64 platform only for Windows. Thank you.

Asked by Jaromír Velbloudovič 1 month ago

Answered by zeroknight 1 month ago

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Hi i am having trouble Mozzila asking me where to save files

As the title says i have enabled always ask where to save files but when i try to download files it saves them in my Download files most of the times.I didnt have the pro… (read more)

As the title says i have enabled always ask where to save files but when i try to download files it saves them in my Download files most of the times.I didnt have the problem yesterday. Can you please help.

Asked by nevara97 3 months ago

Answered by cor-el 3 months ago

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When I download pdf file from FF it tries to convert the file to a Word document

Starting today, I went to download a .pdf file to open automatically with Adobe Acrobat as I usually do. However, this time I got a pop-up from Microsoft Word stating, "W… (read more)

Starting today, I went to download a .pdf file to open automatically with Adobe Acrobat as I usually do. However, this time I got a pop-up from Microsoft Word stating, "Word will now convert your PDF to an editable Word document. This may take a while. The resulting Word document will be optimized to allow you to edit the text, so it might not look exactly like the original PDF, especially if the original file contained lots of graphics."

I went to Settings - General - Applications, went down Contents list to Portable Document Format (PDF), and tried the various settings under the Action column, to include "Save File," "Always Ask," "Use Acrobat Adobe 2020." None of these worked or made any difference. I open numerous .pdf files every day and I need to be able to just click on them in the website and have them open in my Adobe Acrobat program - as they have up until today. What do I have to do to fix this? I am using Version 102.0.1 (64-bit).

Asked by starjazz 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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how is profile blanked, but not fully gone?

Basically, a requested relaunch blanked my profile and I can't get it back. I have a lengthy workaround that will take over an hour to fix from backups, before this inc… (read more)

Basically, a requested relaunch blanked my profile and I can't get it back.

I have a lengthy workaround that will take over an hour to fix from backups, before this incident, but I'd really like to understand what's going on. How can my add-ons, bookmarks, history, logins, etc. be gone? If I did a refresh on purpose, why would my shortcuts remain intact? And, I started by backing up my profile folder to a neutral spot, so why isn't replacing it reversing the changes?

As background: The "about:profiles/Restart With Add-ons disabled" button brings up a small button dialogue to choose "refresh" or default "open." I selected "open" because I didn't want to fix my profile and assumed I would relaunch with only add-ons disabled, so this was a potential point of screw-up. I assume selecting "refresh" would reset application defaults and make a mess exactly like I find myself in now. Shouldn't "Restart with Add-ons disabled/Open" relaunch a temporary and reversible state? Doesn't "refresh" prompt a new default profile?

Considering evidence only, it appears I did something to roast my profile before I backed it up, but that's strange and really out in the weeds, and I'm assuming I wrecked it with my current activity.

The default profile name and path are correct. My shortcut links and labels that I use for a home page are intact but with icons missing, the same appearance as if I deleted the cache; is this detail part of application settings and not profile?

Asked by SkyHook 1 year ago

Answered by FredMcD 1 year ago

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GPG key for signing Firefox Releases

Hello, trying to verify the integrity of firefox-118.0.1.tar.bz2 I realized the GPG key has changed. The following blog post details the change and shows the new key: ht… (read more)

Hello, trying to verify the integrity of firefox-118.0.1.tar.bz2 I realized the GPG key has changed.

The following blog post details the change and shows the new key: https://blog.mozilla.org/security/2023/05/11/updated-gpg-key-for-signing-firefox-releases/

But when I download the key using the link provided (which points to keys.openpgp.org) the key I get is different from the key posted on the Mozilla blog page.

What is even more strange, is that the key from keys.openpgp.org declares in the comment that 14F2 6682 D091 6CDD 81E3 7B6D 61B7 B526 D98F 0353 is the fingerprint of the key (the same that is posted on the Mozilla blog) but it can't be because the key different.

So my questions: 1) Why Mozilla is posting a link to a key that is different? 2) Why keys.openpgp.org shows the correct fingerprint with a different key?

And, in the end, which key should I trust and why.

Thanks.

Asked by Piero 5 months ago

Answered by zeroknight 5 months ago

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Unable to launch Firefox after update install to version 98.0.2

I have an iMac that is a decade old. Running macOS High Sierra version 10.13.6 That is as updated as I can get on this processor. I had a normal "there is a newer versio… (read more)

I have an iMac that is a decade old. Running macOS High Sierra version 10.13.6 That is as updated as I can get on this processor.

I had a normal "there is a newer version of Firefox available" update alert, so relaunched Firefox to update. So on Monday 4th April NZ time i got the update. As usual I got the message [in a dialogue box]: Close Firefox. A copy of Firefox is already open. Only one copy of Firefox can be open at a time.

So far, normal. I closed Firefox, then relaunched. Same message. Did a logoff on my computer - same thing Did a full shutdown, login - same message. I got a bit radical - I dumped Firefox, deleted Trash. New installation (version 99.0.1) Same message;Close "Firefox. A copy of Firefox is already open. Only one copy of Firefox can be open at a time."

Currently using (newly installed) Edge for Mac, until this problem can be sorted; I hope it is brief, I have used Firefox for most of the years I have had a computer.

Asked by gordon.bowers 1 year ago

Answered by gordon.bowers 1 year ago

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Where can I download FF for OS X El Capitan V10.11.6?

My old 2009 MacBook Pro broke, got fixed, and now the backup won't transfer. So I need a new Firefox. OS X El Capitan V10.11.6 is the latest this old computer will ha… (read more)

My old 2009 MacBook Pro broke, got fixed, and now the backup won't transfer. So I need a new Firefox.

OS X El Capitan V10.11.6 is the latest this old computer will handle. On the mozilla.org download page, the app on the .dmg that gets downloaded says it wants OS X 10.12 or later.

I'd appreciate your suggestions.

--Gil

Asked by GilDawson 1 year ago

Answered by jonzn4SUSE 1 year ago

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how to prevent the creation of Firefox Private Browsing shortcut in Start Menu during installation?

With the release of the new ESR version, version 115.x.x, the install creates a shortcut in the Windows Start Menu called "Firefox Private Browsing". How can the creatio… (read more)

With the release of the new ESR version, version 115.x.x, the install creates a shortcut in the Windows Start Menu called "Firefox Private Browsing". How can the creation of this shortcut be prevented during install?

Asked by burosky 7 months ago

Answered by zeroknight 7 months ago

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Clone (not move) profile to second pc - without confusing Sync

Hi there, i'd like to copy my Firefox profile from PC1 to a new PC2; Last time i tried this, i ended up with PC2 having the same "name" as PC1 in "Sync". This caused we… (read more)

Hi there,

i'd like to copy my Firefox profile from PC1 to a new PC2;

Last time i tried this, i ended up with PC2 having the same "name" as PC1 in "Sync". This caused weird sync issues, as the system thought my PC2 was PC1 as vice versa.

So, is it possible to copy my entire profile with all addons/settings, BUT, make "Sync" recognize it as a NEW pc ?


Thank you in advance :-)

Asked by Davide 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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What's next firefox-esr version? Cuz I have problem to downgrade profile

I use debian and firefox-esr. I have problem right now! I used firefox version 105.0.1 for short times, then firefox transformed my profile to new version profile, so n… (read more)

I use debian and firefox-esr.

I have problem right now!

I used firefox version 105.0.1 for short times, then firefox transformed my profile to new version profile, so now I can't back to 102-esr version again, I have this message:

`Your Firefox profile cannot be loaded. It may be missing or inaccessible.`

So i try this command to fix problem

firefox-esr -allow-downgrade

or

firefox-esr --allow-downgrade

But still can't downgrade, So I have to ask could I downgrade? else I have to wait for new esr version?

What's the next firefox-esr version? or release date?

Asked by A1Gard 9 months ago

Answered by cor-el 9 months ago