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Updating Firefox from Menu > Help > About yields ransomware

I received a Firefox notice that an upgrade was available, so I clicked "not now" and triggered the update by Menu > Help > About. Firefox apparently downloaded its… (read more)

I received a Firefox notice that an upgrade was available, so I clicked "not now" and triggered the update by Menu > Help > About. Firefox apparently downloaded its update, then asked me to restart Firefox. I did so and got a "ransomware" notice from my antivirus program, saying it fixed the problem (but not how). Trying to run Firefox repeats the notice. Does Firefox now have malware in it?

A Web search turns up nothing. I am posting this question from Google Chrome.

Windows 10 Home Malwarebytes premium (latest)

Asked by David Spector 4 months ago

Answered by David Spector 4 months ago

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virus detection - Checks

Hi, I am running the french FF 79.0 64 bit I just started to download the latest iso of debian 10.5 from the official Mirror and got the FF warning that it contains a vir… (read more)

Hi, I am running the french FF 79.0 64 bit I just started to download the latest iso of debian 10.5 from the official Mirror and got the FF warning that it contains a virus. I am not sure if you have a team to check false positive as this is the official site and that it was released only yesterday https://cdimage.debian.org/debian-cd/current/amd64/iso-dvd/debian-10.5.0-amd64-DVD-1.iso and I am getting worried after I got this message. Thank you in advance. Regards, Stephane

Asked by Stéphane BLIN 3 months ago

Answered by cor-el 3 months ago

Keep Getting "Firefox already running, but it is not responding..." Message on attempt to Start Firefox

I started receiving a message that "Firefox is already running, but it is not responding...". Tried Task Manager to "End Processes" - Didn't work (still getting the same… (read more)

I started receiving a message that "Firefox is already running, but it is not responding...". Tried Task Manager to "End Processes" - Didn't work (still getting the same message on start up). Tried to uninstall and reinstall Firefox - Didn't work (Getting the same message when I attempt to reinstall. About to give up and go with another browser. Can someone please tell me how to get rid of this message and reinstall and start Firefox? I would REALLY rather use Firefox. Thank you!

Asked by dsmith30 2 months ago

Last reply by bjv.rems1 3 weeks ago

corrupted update

10/20/20 I clicked on the update button last night - running 81.0, and the update was for 81.0.2. When I went to open the browser all that I got was a line at the top … (read more)

10/20/20

I clicked on the update button last night - running 81.0, and the update was for 81.0.2. When I went to open the browser all that I got was a line at the top - FF would not open. I backed up the profile, and did a clean install. When I finally got the backed up profile installed, it opened properly once and everything was there. When I opened it again, no book marks, and none of the buttons worked. FF didn't close properly, and I had to use Task Manager to shut down.

I ended up downloading the beta version, and it's worked just fine. The original profile works, so all bookmarks are there.

I see that FF released 82.0 this morning. Is it safe to try to install it, or is the beta version that I installed last night really 82, just hours before it was officially released?

Asked by finepoint 1 month ago

Last reply by finepoint 1 month ago

How do I change an auto setting in my downloaded files?

Hello. I downloaded a Netgear driver update utility zip file (??) and for some reason I got confused when it said it would open it with Windows Explorer... and I decided… (read more)

Hello. I downloaded a Netgear driver update utility zip file (??) and for some reason I got confused when it said it would open it with Windows Explorer... and I decided to have it opened with Firefox instead. To add dumb insult to dumb injury, I checked the box to have downloads do that with ALL files like that going forward. If i click on that downloaded file, more than 175 tabs open up before i can make it stop. How do I undo this? Thank you kindly in advance

Asked by Marlene LeSuer 1 week ago

Last reply by Marlene LeSuer 1 week ago

Profile cannot be accessed

Hello! I'm getting an error message from Firefox whenever I try to open it that my profile is missing or cannot be accessed (see attached image). I have tried everything … (read more)

Hello!

I'm getting an error message from Firefox whenever I try to open it that my profile is missing or cannot be accessed (see attached image).

I have tried everything from the help articles so far, and nothing worked. I deleted the profiles.ini file, I deleted the entire Firefox folder under Application Support, I have deleted Firefox and reinstalled it. None of that worked.

Even when I try to create/delete/save my profile over the Terminal, I get the attached error message.

I love using Firefox, but I simply cannot use it this way. No matter if I use the default, developers or nightly version.

If anyone has an idea how I could fix the issue I would be incredibly thankful.

Thank you already in advance for your help!

Asked by julia.steiwer 1 week ago

Last reply by julia.steiwer 6 days ago

Firefox 83.0 on iMac v 10.13.6

Firefox stopped working on my iMac so I deleted it and have trying to do a fresh install, but each time I download and double click, it opens a Warning box that the follo… (read more)

Firefox stopped working on my iMac so I deleted it and have trying to do a fresh install, but each time I download and double click, it opens a Warning box that the following disk images couldn't be opened with the reason being that there is no such file or directory.

Asked by nlocascio 1 week ago

Firefox data old browser

I didn't like the new functions of the firefox update from 17-11-2020 so I tried to use an older version. This however removed my history and bookmarks. Is there any way … (read more)

I didn't like the new functions of the firefox update from 17-11-2020 so I tried to use an older version. This however removed my history and bookmarks. Is there any way to get those back? I didn't have a firefox account until I asked this question.

Asked by symenoniemen 1 week ago

Last reply by jscher2000 1 week ago

Preventing checking for updates

Is there a way to permanently disable checking for updates? I don't want to update (and I don't care what people think about that), but every 5 minutes an update notifica… (read more)

Is there a way to permanently disable checking for updates? I don't want to update (and I don't care what people think about that), but every 5 minutes an update notification pops up that needs to be closed, and it is getting really annoying. Again i don't want to update and there is no option to disable checking for updates, only to automatically update whenever firefox wants to ruin my day or to bother me until I allow them to ruin it.

Asked by Hinder777 6 days ago

Last reply by TyDraniu 6 days ago

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Error code 36 when I try to reinstall Firefox after it crashed following update 1 hour earlier

On my MacBook pro running macOS Catalina 10.15.7 (most recent version) Firefox crashed after an update around one hour ago. I've uninstalled Firefox in the end and downlo… (read more)

On my MacBook pro running macOS Catalina 10.15.7 (most recent version) Firefox crashed after an update around one hour ago. I've uninstalled Firefox in the end and downloaded a new one from the site. I get 'error code - 36' over and over, see attached screen shot. I've downloaded Firefox on various different browsers, bat always this same error code. Always enjoyed Firefox without any hiccup up to now! Suggestions anyone? Thanks. Chris

Asked by chrismiddeldorp 5 days ago

Answered by chrismiddeldorp 5 days ago

eliminate offidocs

Every time I want to download i get offidocs that wants to open the document. How to remove offidocs ? I do NOT WANT IT !!! I have libreoffice what is doing a fine job, … (read more)

Every time I want to download i get offidocs that wants to open the document. How to remove offidocs ? I do NOT WANT IT !!! I have libreoffice what is doing a fine job, I do not want a browser with applications on a server. SECURITY. VUNERABLE. SLOW. And I do not want an complicated way to save a text.

Asked by Tuxedo 5 days ago

Last reply by jscher2000 5 days ago

Download settings keep reverting to default

I have the download setting to "Always ask you where to save files". Unfortunately, Firefox keeps changing the setting back to the default. I understand that, unfortun… (read more)

I have the download setting to "Always ask you where to save files". Unfortunately, Firefox keeps changing the setting back to the default. I understand that, unfortunately, whenever Firefox does an update it changes all my settings back to the defaults (but that's a different issue).

I have 'Firefox updates' set to only install when I okay the install. Unfortunately something is changing even when I have not run an update.

Why might my download settings be reverting back to the default setting?

Asked by llbresee 5 days ago

Last reply by FredMcD 4 days ago

image copy problem with jpg images on a specific website - pixiv.net

I often view pictures on https://www.pixiv.net/ When I select one jpg image on pixiv.net, copy this picture and then paste it to somewhere else, It becomes completely bl… (read more)

I often view pictures on https://www.pixiv.net/ When I select one jpg image on pixiv.net, copy this picture and then paste it to somewhere else, It becomes completely blank. And the copied image file is broken due to unknown reasons. Here I added one picture. It shows the result when I paste a said jpg image from pixiv.net to somewhere else (like a word document page). This issue happens with firefox 83 and firefox beta 84. It never happens with firefox 82. I don't know what caused this issue.

Asked by lordingholic 4 days ago