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  • Archived

Videos freezing when i watch an episode

i tried watching an episode of Friends on vodlocker & gorillavid & it starts to skip, the video become staticky, changes to green then crashes. (shockwave) also P… (read more)

i tried watching an episode of Friends on vodlocker & gorillavid & it starts to skip, the video become staticky, changes to green then crashes. (shockwave)

also Pandora does the same thing. i listen to a song, it starts to skip, shockwave crash box pops up. i stop the plugin then the tab closes.

i allow Adobe flash to run on the page.

i have no add ons or downloads. i reset firefox yesterday. i'm confused as to whats wrong.

Asked by UserofFirefox2014 5 years ago

Last reply by James 5 years ago

  • Archived

Need to uninstall totally and forever Firefox due to serious pc issues since the last update

firefox latest update has destroyed my laptop performance, have had to boot from windows recovery and no window fix repairs the damage. anyone any ideas what I can do to … (read more)

firefox latest update has destroyed my laptop performance, have had to boot from windows recovery and no window fix repairs the damage. anyone any ideas what I can do to resolve the issues? I have tried system restore but that does not work either

Asked by neilbowls 7 months ago

Last reply by RobertJ 6 months ago

  • Archived

Tabs crashing randomly

I can be actively browsing or be afk, it doesn't matter it seems, but sometimes tab would just crash. Can be active tab or some other, I'm kinda lost. I suspect it's hard… (read more)

I can be actively browsing or be afk, it doesn't matter it seems, but sometimes tab would just crash. Can be active tab or some other, I'm kinda lost. I suspect it's hardware acceleration related, but I would like to fix the issue rather than turn it off.

Some reports:

bp-dffa0904-8976-421e-bb3a-7a5aa0190327

bp-7cf2d617-22a2-4f6e-ad3b-db92f0190327

bp-5af1444e-bf68-4f2a-983b-715590190327

bp-7bd8ad76-c929-44df-9a39-83f430190325

bp-682cc861-90c0-4186-a369-f30a80190325

I would love to find a reason and a fix for that. Using latest nvidia drivers and latest firefox.

Asked by qazqazqaz 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

firefox won't launch in Windows 7 after update

Since the last update to Firefox 65, it won't launch on my Windows 7 64 bit. It shows in the running process. I've gone through all the forums and helps. I've checked com… (read more)

Since the last update to Firefox 65, it won't launch on my Windows 7 64 bit. It shows in the running process. I've gone through all the forums and helps. I've checked compatibility, cleared out my allowable programs and re-entered, checked my Windows defender, plus everything else I could find. It would not open in safe mode although I tried something once (no idea what) and it did open briefly to save my bookmarks but then I couldn't get out or back in. I'm at a loss what to do at this point and I really like Firefox. I'm not savvy with computers but I know some and can follow directions. Firefox worked fine until the update and nothing has changed on my computer since that point except downloading Chrome to have a browser.

Asked by Suiterain 1 year ago

Last reply by FredMcD 1 year ago

Since update to 76.0.1, Firefox crashes right after starting. Even safe mode does not help ...

Hi all, I just got the update to 76.0.1. Now, Firefox Always crashes right after starting it - even in safe mode. The only notification I get is (in German) "Firefox funk… (read more)

Hi all, I just got the update to 76.0.1. Now, Firefox Always crashes right after starting it - even in safe mode. The only notification I get is (in German) "Firefox funktioniert nicht mehr. Ein Problem hat die richige Ausführug dieses Programms verhindert. Schließen Sie das Programm" Please help!!!

Asked by webersebastian 1 week ago

Last reply by Tom 6 days ago

Problem: opening a link from a bookmark opens in an existing tab instead of a new tab

First, I just had a major system crash, had to re-install Linux Mint and through my own stupidity, relied on the wrong backups for my firefox configuration. So I lost my… (read more)

First, I just had a major system crash, had to re-install Linux Mint and through my own stupidity, relied on the wrong backups for my firefox configuration. So I lost my Firefox 52 install with all of my extensions (that still worked). Now, I'm running v. 57 Quantum, and a few things aren't working correctly.

First, the MAJOR problem: when I open a link from a bookmark, it's clobbering an existing tab that I was using (that's why it was open, obviously). That is completely unsat and can not be allowed to continue. How do I correct this? I can't find the option under settings-->tabs to fix this problem.

Second issue (major annoyance): I can no longer create a bookmark directly in a bookmark folder on the bookmark toolbar. I used to be able to open that bookmark folder, and the first option was to bookmark the currently open tab. That option has vanished, and i use that all the time. How do I restore that?

Actually, one more issue: I have two tabs that are pinned and are supposed to be protected (i.e., nothing can clobber them, and I can't close them without deliberately turning the protection off (context menu right-clicking on tab). I need that back, because for some reason, firefox thinks it's ok to open a bookmark in those tabs, too, when it most definitely is NOT ok.

Thanks, Jim Graham

[Personal information removed by moderator. Please read Forum rules and guidelines, thanks.]

Asked by JimG 5 months ago

Last reply by jscher2000 3 months ago

Firefox will not load, doing a clean install of Firefox did not fix the problem. Doing a clean install with a fresh profile did not fix the problem either.

I have been having problems with firefox lately. Every time I try to run the program it automatically closes without giving an error message. I am running Windows 10 an… (read more)

I have been having problems with firefox lately. Every time I try to run the program it automatically closes without giving an error message. I am running Windows 10 and this happens in safe mode as well. I have tried doing a clean install of firefox - that did not fix the problem. I tried deleting my profile after uninstalling then doing a fresh install, this did not fix the problem either. I ran a virus scan and did not detect any malware. I don't know what else to try.

Asked by DM 5 months ago

Last reply by FredMcD 4 months ago

  • Archived

Firefox does not open

My Firefox suddenly stopped opening. I open it, icon appears in dock and immediately disappears. I did a fresh install of 57.0.4 and still the same. It's not already runn… (read more)

My Firefox suddenly stopped opening. I open it, icon appears in dock and immediately disappears. I did a fresh install of 57.0.4 and still the same. It's not already running (checked activity monitor).

PC: MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports) OS: macOS High Sierra 10.13.2 (17C205)

In /Library/Application Support/Firefox/Crash Reports there are two files: InstallTime20171226083017 InstallTime20180103231032

Asked by arjunu 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Can't open or load any pages, options/settings, about:congif, etc.

I can't get Firefox to load any pages. When I click the menu icon, followed by the "options" button, it doesn't load. Below are the steps that I've attempted: firefox.exe… (read more)

I can't get Firefox to load any pages. When I click the menu icon, followed by the "options" button, it doesn't load. Below are the steps that I've attempted:

firefox.exe -p in "run", deleted profile, created new. "netsh winsock reset" in command prompt" "about:config" not doing or loading anything. reinstalled firefox restarted computer checked security program settings Firefox in Safe Mode

I'm not sure what else to try. What I listed above is what I was able find based off of Google search and Youtube videos. Please help.

Asked by dtomato218 1 year ago

Last reply by FredMcD 8 months ago

Crashing crashing crashing. Tried all instructions. Deleted all folders. Uninstalled. Rebooted and then reinstalled. NADA.

Problem signature: Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 71.0.0.7275 Application Timestamp: 5de4f320 Fault Module Name: fir… (read more)

Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	71.0.0.7275
 Application Timestamp:	5de4f320
 Fault Module Name:	firefox.exe
 Fault Module Version:	71.0.0.7275
 Fault Module Timestamp:	5de4f320
 Exception Code:	c0000005
 Exception Offset:	0000000000011579
 OS Version:	6.1.7601.2.1.0.256.48
 Locale ID:	1033
 Additional Information 1:	2544
 Additional Information 2:	25449d3bb174a5a3235cd4834357e789
 Additional Information 3:	20d4
 Additional Information 4:	20d46540fac115652f26a3af0f46a187

Asked by Deeeee 5 months ago

Last reply by rjt69 5 months ago

  • Archived

Firefox won't open tools/option/general/download/browse button and gmail attach button

Firefox has no response to gmail, yahoo mail attach icon (Chrome worked) even in Firefox's own Tools/options/general/download/browse button won't respond I have tried fol… (read more)

Firefox has no response to gmail, yahoo mail attach icon (Chrome worked) even in Firefox's own Tools/options/general/download/browse button won't respond I have tried following suggestions 1. uninstall /reinstall firefox 2. Allow pop-up through Tools/pageinfo/permission 3. uncheck block pop-up in Tools/options/content Please help, Thanks.

Asked by robindpan 5 years ago

Last reply by guigs 5 years ago

  • Archived

Firefox crashes when accessing the webcam

Please tell Me how to solve my problem. FireFox crashes with an error message when trying to connect to the webcam. FireFox is installed on a virtual machine, ManyCam sof… (read more)

Please tell Me how to solve my problem. FireFox crashes with an error message when trying to connect to the webcam. FireFox is installed on a virtual machine, ManyCam software for virtual webcam is also installed. But when you try to get a picture from the camera FiFox shut down with error http://recordit.co/FWb42ahj4v

Asked by qwaros 1 year ago

Last reply by danminor 1 year ago

  • Archived

Each time firefox is updated I keep getting Firefox Not Responding

Each time Firefox is updated I keep getting Firefox Not Responding, and this happens EACH time there is an update. Refresh does not help. New tabs open up very slowly AFT… (read more)

Each time Firefox is updated I keep getting Firefox Not Responding, and this happens EACH time there is an update. Refresh does not help. New tabs open up very slowly AFTER getting Not Responding. Changed performance settings with no change. I do not have any add-on. This is truly very disruptive. If I could figure out how to import all of my saved web pages I would stop using Firefox and use Edge. As of today I HAVE NOT received any answers on how to correct this problem from Mozilla

Asked by RobN1 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

installation errors

Hello, My Firefox was always crashing so when I tried to uninstall I would get an error message (don't have it now). My 15-year old went into CCLeaner and deleated all t… (read more)

Hello, My Firefox was always crashing so when I tried to uninstall I would get an error message (don't have it now). My 15-year old went into CCLeaner and deleated all the registry files, programs and folders to do a new install. Now when I try to re-install using the latest download I get the following two errors:

WerFault.exe - Application Error: The application was unable to start correctly (0x000279). Click OK to close the application.

Firefox Installer.exe - Application Error: The exception unknown software exception (0x06d007e) occurred in the application at location 0x000000076F4B832.

How do I fix this so I can go back to FF and off IE?

Asked by Dovell 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

When I update firefox, Norton blocks Web attack: Malicious Javascript Website 15 and says the source is going after firefox.exe?

This happens when I update firefox and it goes after firefox.exe. Norton blocks it and says no further action is necessary. What isgoing on? It says the attack was resu… (read more)

This happens when I update firefox and it goes after firefox.exe. Norton blocks it and says no further action is necessary. What isgoing on? It says the attack was resulted from C:/Program Files(x86)\Mozilla Firefox\firefox.exe  ???

Asked by marv6 2 years ago

Last reply by James 2 years ago

  • Archived

Firefox crashes when starting, even if I go to safe mode

First of all, I'm using Mac. And so, if my firefox is not responding or still lagging, I always force quit it right away. However last night it didn't work like that. My … (read more)

First of all, I'm using Mac. And so, if my firefox is not responding or still lagging, I always force quit it right away. However last night it didn't work like that. My firefox was usually fine after I forced quit it and started it again, but yesterday it crashed from when it was starting.

I'm flustered and try to open it a few more times, but the result was still the same, crash and crash again. Firefox tried to give me options by using the safe mode. I thought it could work if I went with the safe mode, but unfortunately even in safe mode, my firefox still crashed.

And just like that I also don't have a choice to access the troubleshooting menu in firefox because it crashed before I could go there. That's why I'm here to request help.

This is the report ID I just submitted a few minutes before posting this. bp-7dbf5090-1315-48b5-af5f-fe7d20180523

If you need details of the report just ask me. I've already copied that from the crash reporter. Thank you!

Asked by Reshalem 2 years ago

Last reply by cor-el 1 year ago

Can't reopen Firefox. Did it crash?

I opened Firefox this morning and used it for about half an hour. I can't remember why I closed it (or IF I closed it) but when I attempted to reopen I got a blank scree… (read more)

I opened Firefox this morning and used it for about half an hour. I can't remember why I closed it (or IF I closed it) but when I attempted to reopen I got a blank screen attempting to open my Yahoo homepage, but nothing happened. I force quit and attempted to reopen and nothing happened. I'm on a iMac and the icon on the deck just keeps bouncing. I haven't changed anything and it worked fine earlier. Is there a system problem? Thanks.

Asked by rasouza2149 1 month ago

Last reply by FredMcD 1 month ago

  • Archived

Admin 64-bit Win 7 Prof cannot open existing FF 45.0.1 or install (save/run) 46.0.1--ALL ATTEMPTS produce "A required privilege is not held by the client."

Administrator on 64-bit Windows 7 Professional unable to open existing Firefox (45.0.1) or install 46.0.1 (with save or run) -- ALL ATTEMPTS produce this pop-up: "A requ… (read more)

Administrator on 64-bit Windows 7 Professional unable to open existing Firefox (45.0.1) or install 46.0.1 (with save or run) -- ALL ATTEMPTS produce this pop-up: "A required privilege is not held by the client."

Version 45.0.1 was working. As I usually do and have done for many versions of Firefox, I downloaded Firefox Setup Stub 46.0.1 with Save rather than Run. However, I could not run it from the download. Firefox was still working. Then I used the Update from inside Firefox (which I presume was the same download), and Firefox has not worked since. I cannot open it with the icon on my taskbar, by using the Start menu, or by clicking on firefox.exe in C:\Program Files (x86)\Mozilla Firefox.

I have spent HOURS searching and reading and trying possible solutions to other problems (not Firefox) where the users had that, or a similar, message. Nothing has worked.

The Securities tab of the Properties of the firefox.exe file shows three "Group or user names" -- SYSTEM, Administrators (with-my-name-here), and Users (with-my-name-again). SYSTEM and Administrators have all "Permissions for Users" allowed (except for "Special permissions" for which neither Allow nor Deny is ticked). Users has ticks to Allow only for "Read & execute" and "Read".

The Advanced Security Settings show me as Administrator as the Owner. I have "Full control" in Permissions (not inherited), and a second entry with me as Administrator also indicates "Full control" (inherited from C:\Program Files (x86)\ for this entry). The SYSTEM entry also has "Full control" (inherited from C:\Program Files (x86)\ . The Users (with-my-name) has a "Read & execute" Permission (inherited from C:\Program Files (x86)\ .

So, I have "Full control".

What does "A required privilege is not held by the client" mean?

Who is the client?

What is the "required privilege"?

And where does one get it?

For a few days I have been receiving pop-ups about updating to a newer version of Thunderbird. Normally I would do so without hesitation (as I have done in the past with Firefox). However, I am now afraid to attempt this in case the same thing happens with Thunderbird and I can't access my emails. At least I can use another browser (as I am obviously doing to post this).

Years ago I used Netscape Navigator (preferred) and Internet Explorer. The first time I used Firefox was at an Internet café on a holiday. I had to learn to use it because it was the only browser on the machines. When I got home, I downloaded Firefox and have been using it ever since. I loved the multiple tabs (which IE did not have at the time). I have IE and Chromodo on my machine, but I only use them for sites that don't work with Firefox (fewer and fewer as the years have gone by).

Can someone help me so that I can return to Firefox? Please?

Asked by A.N.Onymous 4 years ago

Last reply by FredMcD 4 years ago