Showing questions tagged: اعرض كل الأسئلة

firefox keeps rolling back to homepage

firefox keeps rolling back to homepage. It also opens new widows automatically. Please find a solutiion for this, all work is lost because of this. Windows 10, Firefox 94… (read more)

firefox keeps rolling back to homepage. It also opens new widows automatically. Please find a solutiion for this, all work is lost because of this. Windows 10, Firefox 94.0.2 (64-bit)

Asked by sunoj1 5 days ago

Last reply by sunoj1 4 days ago

Reinstating bookmarks and Reading List from Firefox v92 to Firefox v94

Today I was forced to erase my hard disk and reinstate / reinstall the entire operating system on my MacBook Pro [from my back-up] ... in doing so I was upgraded to Firef… (read more)

Today I was forced to erase my hard disk and reinstate / reinstall the entire operating system on my MacBook Pro [from my back-up] ... in doing so I was upgraded to Firefox v94 [from Firefox v92] and all my bookmarks and folders and my reading list were lost ... btw I had no option, no alternative was offered ...

Is there some way of salvaging the bookmarks, folders and reading list from v92 and importing them to v94?

I thank you kindly in advance for your advice

Asked by PilgrimHikerGal 1 week ago

Last reply by FredMcD 5 days ago

toolbar missing and won't restore

last night was a firefox update??? today, all of my bookmarks and toolbar is gone. i've followed the RESTORE option and get an error stating that the function cannot proc… (read more)

last night was a firefox update??? today, all of my bookmarks and toolbar is gone. i've followed the RESTORE option and get an error stating that the function cannot process the backup file. WTF Firefox ... I have over 1300 bookmarks and use most of them regularly. help me fix this!!! ::crying::

Asked by tamlindner 1 week ago

Last reply by FredMcD 1 week ago

latest Firefox upgrade

How do I get the previous version of Firefox back? I woke up this morning to a completely different website than when I went to bed last night. Whoever thinks this upgr… (read more)

How do I get the previous version of Firefox back? I woke up this morning to a completely different website than when I went to bed last night. Whoever thinks this upgrade is an improvement is nuts. It took me 2 hours just to TRY to set it up as I had it including getting past the initial instructions for "refreshing" Firefox (no explanation provided for why it was even necessary), finding my bookmarked sites, setting up my preferences. Even though I have turned the popup blocker on, I lose the top quarter of my screen to an unwanted Walmart ad that I can't turn off. It follows me down the page, popping up in different places. There are also smaller ads that are unwanted, annoying, and impossible to block. And as for your "educated guesses", you guessed wrong. I'm a user not a techie. Right now the best solution seems to be deleting Mozilla products and moving to Chrome or Edge.

Asked by NCampbell 2 weeks ago

Last reply by FredMcD 2 weeks ago

Log ins and passwords lost

Hi, I have recently upgraded to the latest version of Firefox and when I tried to access my saved passwords they have disappeared. I presume they were deleted in the upgr… (read more)

Hi, I have recently upgraded to the latest version of Firefox and when I tried to access my saved passwords they have disappeared. I presume they were deleted in the upgrade. Is it possible to retrieve them? If not, this is a disaster as there are many that I use rarely and have no record of what they are/were. Any help gratefully received.

Asked by chris431 3 weeks ago

Last reply by chris431 3 weeks ago

  • حُلّت

Lost all my Google account passwords from stored passwords on firefox

I store passwords on firefox account and use sync to share passwords across devices. I did not delete any passwords on any device. recently, I saw that only google accoun… (read more)

I store passwords on firefox account and use sync to share passwords across devices. I did not delete any passwords on any device. recently, I saw that only google account passwords are missing and rest passwords are intact in saved passwords. my google passwords have been stored since a long time. all my old and recent stored passwords are shown in firefox but only my google account passwords are gone on all the devices. I tried login-backup.json but there is no change in passwords shown. need help.

Asked by vvons 1 month ago

Answered by jonzn4SUSE 3 weeks ago

Videos do not load in Firefox

MAC OS Monterey Verrsion 12.0.1 but problem preceded this update Tried all suggestions listed but the problem persists. All videos function in Safari. eg: https://www.msn… (read more)

MAC OS Monterey Verrsion 12.0.1 but problem preceded this update

Tried all suggestions listed but the problem persists. All videos function in Safari.

eg: https://www.msn.com/en-ca/video/topvideos/alarm-clock-goat-wakes-owner-with-terrifying-scream/vi-AAQ7Khx

Asked by beck.art 4 weeks ago

Last reply by FredMcD 3 weeks ago

Primary password help - password never set, but I need to enter it?

Laptop had issues booting (icky Dell and Windows 11). When I rebooted and opened Firefox, I was prompted with a Password Required dialog box and a request to "Please ent… (read more)

Laptop had issues booting (icky Dell and Windows 11).

When I rebooted and opened Firefox, I was prompted with a Password Required dialog box and a request to "Please enter your Primary Password."

I've never set a primary password, or a master password when that term was used.

I've seen I can reset my primary password, but I lose my saved logins. I know that's not too hard to re set up....

But why am I being asked to enter a password I've never set?

Firefox for Windows Version 93.0 (64-bit)

Asked by rob.elli 3 weeks ago

Last reply by cor-el 3 weeks ago

Saving to iPhone files

Hello everyone! I’ve been saving since over two years all my important documents , pictures and files on my iPhone under the folder files>On My iPhone>Firefox. Then… (read more)

Hello everyone! I’ve been saving since over two years all my important documents , pictures and files on my iPhone under the folder files>On My iPhone>Firefox. Then suddenly like around a month ago I’ve had a problem loading the Firefox app, then I’ve decided to delete it and reinstall it. Afterwards I was surprised by all the files and pictures which were saved under (Firefox) were all deleted. Any idea how can I restore them back since they’re extremely important for me ? Thank you millions for your help! Kind regards, Minas

Asked by mina.roushdy 3 weeks ago

no trace of logins.json on update

Have update from 89.0.2 to 93.0 today, and like many others it seems been caught out by the assurance that passwords & logons would automatically be transferred. I've… (read more)

Have update from 89.0.2 to 93.0 today, and like many others it seems been caught out by the assurance that passwords & logons would automatically be transferred. I've found the advice about copying key4.db & logins.json from the Old Firefox data folder that has appeared on my desktop. The problem is I can see key4.db but there is no trace of logins.json. I have show hidden files enabled. Have tried searching the folder and still got no trace. NB there was also no logins.json in new profile folder until I created an account for this support posting, although I realise it may not create until a log on is saved.

The issue is the missing passwords are computer generated and only saved in my firefox browser, and there were definitely some saved with usernames etc.

I noticed a comment that logons.json is a text document. I only have 4 of those - AlternateServices, pkcs11, SecurityPreloadState & SiteSecurityService State. I assume none of these could be logins under a different name?

Asked by krffji 1 month ago

Last reply by mr.speedlight 1 month ago

Help recover passwords and registry tried updating Firefox

Please assign Firefox Tech help recover my passwords, account and registry. Tried updating Firefox for Win 10. I may have "Nuts-up" and Firefox is now not my default-prim… (read more)

Please assign Firefox Tech help recover my passwords, account and registry. Tried updating Firefox for Win 10. I may have "Nuts-up" and Firefox is now not my default-primary Internet Browser. Please use simple terms, not-PC Geek. Established Firefox account July 2020. Written passwords not recognized by Firefox; stopped trying before I get locked out.

Firefox recognizes email ... @outlook.com, but not ... @gmail.com.

Appreciate Firefox Tech doing Remote accessing and fixing my passwords not recognized by Firefox and establishing PC-Firefox Internet Browser default problems. Please email me when Firefox PC Tech available remote accessing my PC. I am on Maui, Hawaii (Pacific Standard Time).

Tried 9X upgrading to new Firefox version after failing doing "Picture-in-Picture" and "Deleting History."

My PC HP Desktop and OS is Microsoft Win 10, 64 "Outlook is 365 Family" subscription.

Thank you, Warren Shibuya (Very Senior Internet user, not PC-Geek)


edited emails from public and search/spam bots view.

Asked by Warren 1 month ago

Lost Passwords

Every week to ten days Firefox loses all the passwords I have createdand stored in the browser. This has now happened for the fifth or sixth time without me having done a… (read more)

Every week to ten days Firefox loses all the passwords I have createdand stored in the browser. This has now happened for the fifth or sixth time without me having done anything different. I have been using Firefow for over ten years and found it to be reliable and excellent however over the last months it is no longer reliable, extremely slow and hangs. On top of that I now have this recurring issue with saved passwords. The version is apparently up to date and I don't think has been updated within the last two days, but so frustratingly it seems you have taken an excellent product and turned it into a steaming pile of dung.

If I can't get this issue resolved effectively and immediately I really dont't see the point in continuing to use the product as I'm spending too much time trying to resolve issues that were never before a problem.

Asked by da-vigo 1 month ago

Last reply by cor-el 1 month ago

Logins disappear

My logins in Firefox Lockwise keep disappearing. I can sync from my iPhone to get them back. But they continue to disappear on my computer. What can I do to make it stop … (read more)

My logins in Firefox Lockwise keep disappearing. I can sync from my iPhone to get them back. But they continue to disappear on my computer. What can I do to make it stop disappearing?

Asked by tom.gillem 1 month ago

Last reply by FredMcD 1 month ago

Synchronization on other Firefox with "Key Sync"

Hello to all, I'm a "beginner" on Mozilla sorry if my question seems stupid, moreover, English is not my mother tongue. Mozilla is my main browser since 12 years. I had a… (read more)

Hello to all,

I'm a "beginner" on Mozilla sorry if my question seems stupid, moreover, English is not my mother tongue. Mozilla is my main browser since 12 years.

I had a 2011 mac (personal) on which I had a bunch of bookmarks and passwords saved since 2011. I had Sync enabled back then and have a Firefox Sync key (8 series of 4 numbers/letters). On another Mac (for work), much more recent, I also use Mozilla and I created an account (with my email address, the same one I probably used in 2011) as soon as I installed Mozilla.

I have the impression that in the meantime the way "Sync" works has changed (before with a key, now with a login/password).

My problem is the following : my personal Mac broke (impossible to turn it back on) and I would like to be able to recover my bookmarks by posting them on the new Mac (pro), but... I can't find anywhere where I could enter my Firefox Sync key. I can "log out of my account" or "connect another device" but nothing else. When I log out of my account, I can log back in but only an account with an email (the only thing it asks me is an email).

Would you have an idea how I can get my bookmarks back? I had a hundred of them, very well organized, for professional purposes and I really need them. How can I keep my account (with my email) and add my bookmarks saved on my Key Sync ? (if needed, I can migrate all my actual account (profesional) on Google Chrome and start again on Firefox with my Key Sync but, I can't find how..)

Thank you very much for your help and advice

Asked by estelleportassau 2 months ago

Last reply by FredMcD 2 months ago

THE NEW FIREFOX UPDATES HAVE QUIT REMEMBERING MY LOGIN INFORMATION

The last Firefox updates have suddenly created havoc. None, absolutely none of the websites that I frequently visit will have my login information saved even though when… (read more)

The last Firefox updates have suddenly created havoc. None, absolutely none of the websites that I frequently visit will have my login information saved even though when I view logins in the settings mode, they are all listed there with the correct passwords. I am not technical and would sincerely appreciate a tutorial of some kind as to how to correct this egregious oversite on behalf of the Mozilla team.

Asked by c13563 5 months ago

Last reply by FredMcD 2 months ago

  • حُلّت

Unable to log into Firefox Sync

I recently got all new devices and traded in my previous ones and when trying to login to Firefox Sync, I can sign in successfully but then I’m required to provide the 6-… (read more)

I recently got all new devices and traded in my previous ones and when trying to login to Firefox Sync, I can sign in successfully but then I’m required to provide the 6-digit code that is sent to my email. I am unable to login to my email because the password in stored in my Firefox Sync saved passwords.

Attempted to reset my email password (Gmail) but I need to enter the last password that I used, which I have no idea since I’ve always used Firefox Sync and all I get from Google is “we are unable to verify this account belongs to you”. So not much traction on gaining access to my email account.

In my mind, I assumed that by utilizing Firefox Sync as a form of a password manager, I wouldn’t be in this situation as long as I knew my Firefox Sync password. I have since learned otherwise. I can sign-in on accounts.firefox.com but of course making any change requires that I put in the code that was sent via email.

I attempted to download Lockwise and again prompted to enter the code sent via email.

So at this point, I’m just wondering if I’m out of luck and although I know my password to my Firefox account that I’ll be unable to regain access to it or my email because I can’t access the 6-digit code being sent to that email.

Any additional support or suggestions are appreciated but I feel like I’m unfortunately at the end of the line here on what else could be done.

Asked by Corey W 2 months ago

Answered by jscher2000 2 months ago

Recovering Firefox Profile (w/ EaseUS Data Recovery) After Factory Reset

I lost my Firefox profile data (amongst other files) after a hardware issue forced a repair and a factory reset. I purchased the EaseUS Data Recovery tool to try recover … (read more)

I lost my Firefox profile data (amongst other files) after a hardware issue forced a repair and a factory reset. I purchased the EaseUS Data Recovery tool to try recover my Firefox data but am running into issues.

I located the two folders (one ending in ".default-release" and the other ending in ".default-release-1632317792925") from the PRE-reset file location C:\Users\[User]\AppData\Roaming\Mozilla\Firefox\Profiles.

I then close Firefox, delete all of the folders from the same location in the POST-reset location of those same files, and paste the older folders in their place.

However, when I start Firefox, it only shows me POST-reset tabs. Am I doing something wrong?

Asked by tito.obaisi 2 months ago

Last reply by tito.obaisi 2 months ago