Firefox Community Forum

I like firefox...used it two to three times a week for over ten years...Now when I click on the icon on my menu, I am greeted by the ansurb: "That doesn't look right." When I try to download Firefox, it will not down load...why are you idiots doing this to your own product?

Subject: Assistance Required for Frequent Firefox Crashes on Ubuntu

Dear Developer Team,

I am facing persistent issues with Firefox crashing on my Ubuntu PC, and the problem has been ongoing for the past 40–50 days. Despite multiple attempts at troubleshooting—including uninstalling and reinstalling Firefox, clearing all caches, and other measures—the issue remains unresolved.

I’ve noticed that Firefox works for a few days after reinstallation, but then problems begin to surface, such as a half-screen display. Eventually, after restarting the PC, the browser starts crashing again.

Could you please investigate this matter urgently and provide a resolution? Additionally, I would appreciate it if you could clarify whether this might be related to a RAM issue or some other underlying cause.

Looking forward to your assistance.

Best regards, zimmi

When saving images from websites using the save image as feature, Firefox will freeze up and not register any mouse click or anything instead making a ding noise every time is register a mouse click. This will continue for like 30 seconds before it becomes normal then it will repeat this for every image. How can I solve this?

None of the above; I am a dynasaur at computers and printers. I just want to send the email I have typed on my p.c. then IF POSSIBLE I would like to print it off. Thank you.

Mozilla please make a browser that has the proton/photon like firefox 89 please i need it Btw you also ruined the firefox layout floating tab what we really need is a secure browser with no bloat and open-sorsorce

The Help is recommending clearing the startup cache, but I don't know what that is so I can't decide if it's something I want to do. Is it the same place that stores all my cookies and other saved material, or is it something different? If it's different, what does it store and why would clearing it be useful?

I get a message "We Encountered an Error" Please restart your application to try again. It continues to pop up (only when I'm in Firefox) and I click the button "close" and can continue until it pops up again. This just started today. Is there anyway to get this to stop?

Whenever I load Firefox, for the first minute or so, or the first X attempts at loading (any) website, I just get "Can't connect to server" errors. Eventually it does connect and then has no more issues, unless I close the browser and open a new one, then the process begins again.

New Alienware laptop with a fresh windows 11 install.

Other browsers are working fine, this is isolated to this browser, on this device only.

Things I have tried:

All the suggestions in the connectivity help section Uninstalling Firefox > Deleting my profile data from laptop > Cleaning registry > Deleting anything else that searching for "mozilla" turned up > Clean install without logging into any profile or enabling sync or importing anything (somehow still knows there was a previous install though, just doesn't import anything)

Still the same results.

I've used Firefox for probably a decade now and I am truly loathed to have to move to Chrome, but if I can't find a solution this is just untenable. Any help would be much appreciated!

I keep constantly crashing, multiple times. Here are my latest crash IDs:

bp-0095be94-4487-4e51-b895-8bfe30250106

bp-cc9fbd3f-9c73-4a9b-9e67-a503b0250106

bp-46a54455-3bd3-4eb1-8cdf-887300250106

bp-9d721d1d-f4e3-4e7b-9160-ec47e0250106

bp-f307e36d-2c7b-4fad-9166-47cef0250106

bp-3e823f9a-bcb3-458f-b149-94a110250106

I just purchased a year subscription for the Mozilla VPN. I want to be able to verify that the FireFox browser I'm using is accessing the web via the VPN. How do I verify that? I don't see any icon indicated that it's a VPN connection.