Showing questions tagged: اعرض كل الأسئلة
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Firefox 40.0.3 repeated crashing

During the last 24 hours I have been unable to run, troubleshoot, or fix this repeated crashing issue with my Firefox browser following extended use of it for several hou… (read more)

During the last 24 hours I have been unable to run, troubleshoot, or fix this repeated crashing issue with my Firefox browser following extended use of it for several hours uninterrupted -- despite several shut downs and restarts of my Acer Aspire laptop. Every time I try to open Firefox I immediately get the crash report dialogue box and have been unable to open the browser in safe mode or resolve the issue by uninstalling/reinstalling the program. I have taken the precaution of saving the entire Firefox folder containing both the Crash Reports folder, profiles configuration settings, and Profiles (x81friy0.default) folder itself in hopes of eventually restoring as much of the profile to its previous state as possible. Thank you for your assistance.

Crash Report ID: ed8a084b-de91-4960-9858-baf442150916

Asked by iyurnman 5 years ago

Answered by jscher2000 5 years ago

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firefox crashes before doing anything.

Firefox announces that it has crashed before it does anything & tells me to quit or restart which results in the same crash. I included my email address with the cra… (read more)

Firefox announces that it has crashed before it does anything & tells me to quit or restart which results in the same crash. I included my email address with the crash report a number of times but have not received any recognition. I'm a veteran of Windows since '98 & can find my way around the Directories & Registry. I have all the crash reports, the last id of which the FF site did not recognize.

Win7 seems otherwise healthy, & runs I'net Explorer ok.

It seems either that FF uninstall program is not severe enough or that I have stumbled into a FF black hole. I have uninstalled, & reinstalled with no success. My next thought is to delete all FF Program, Applications & data files, & whatever Registry entries Regseeker & CCleaner think appropriate., & then reinstall.

I've been running Win7 with latest Srv pack, Norton Inet Scrty, with FF for years, with no issues. I'm reporting this with Inet Explr since FF doesn't run at all. Does anyone have any procedures or suggestions to offer?

Asked by LoveMusic 5 years ago

Answered by jscher2000 5 years ago

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Firefox crashes

Firefox won't open at all, only in safe mode. This is the latest crash report: AvailablePageFile: 2608656384 AvailablePhysicalMemory: 714035200 AvailableVirtualMemory: 20… (read more)

Firefox won't open at all, only in safe mode. This is the latest crash report:

AvailablePageFile: 2608656384 AvailablePhysicalMemory: 714035200 AvailableVirtualMemory: 2037317632 BlockedDllList: BreakpadReserveAddress: 268828672 BreakpadReserveSize: 67108864 BuildID: 20151029151421 CrashTime: 1449168318 InstallTime: 1449168317 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 4149120 StartupTime: 1449168317 SystemMemoryUsePercentage: 66 Throttleable: 1 TotalPageFile: 4121473024 TotalPhysicalMemory: 2136514560 TotalVirtualMemory: 2147352576 URL: User32BeforeBlocklist: 1 Vendor: Mozilla Version: 42.0

This report also contains technical information about the state of the application when it crashed.

Asked by kaggsy 4 years ago

Answered by philipp 4 years ago

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Firefox continually crashes after installing Kaspersky Internet Security 2016.

Hi There, I run Windows 7 64xbit. I've used Kaspersky Internet Security for 10 years now with Firefox with no real serious problems till now. About 6 months ago I did a… (read more)

Hi There,

I run Windows 7 64xbit. I've used Kaspersky Internet Security for 10 years now with Firefox with no real serious problems till now. About 6 months ago I did a reinstall of Kaspersky Internet Security 2015. When offered a newer version of the product I downloaded it. Firefox then would not open and there was just a continual message from the Mozilla Crash Reporter. I then uninstalled that version and reinstalled the old version of the disc and everything worked again.

A few days ago I installed Kaspersky Internet 2016. I installed the newer version of the software when offered it via the Internet and I was back to the same problem, Firefox would not open once again. Just a continual message from the Mozilla Crash Reporter. I then uninstalled that version and installed the older version of the disc but that made no difference. Keep getting a continual message from the Mozilla Crash Reporter and Firefox will not open.

I've contacted Kaspersky Technical Support but have not heard back yet? I also report the crashed to Mozilla but to no avail. No answer back? I'll add a few screen shots thanks to Internet Explorer! I've just uploaded the first image but it keeps continually saying uploading images without actually finishing the task so I can't add more images and will now move on. If I lose now what I have already written I will just paste this message back in a new question so that will be what you will see with no images.

Now you are giving me instruction about trouble shooting for use with a Firefox browser. Well if I did not have Internet Explorer I would not be writing this so that is useless.

Thank you

Asked by Alptraum 4 years ago

Answered by the-edmeister 4 years ago

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Firefox crashes

Was using 41 and crashes started after a month or so. Reformatted and reinstalled and still after about 2 weeks crashes on startup and cannot send crash report. Uninsta… (read more)

Was using 41 and crashes started after a month or so. Reformatted and reinstalled and still after about 2 weeks crashes on startup and cannot send crash report. Uninstalled 41 and put 39 and immediately crashing. Does start in Safe mode. Heres the crash report

         AvailablePageFile: 3684610048

AvailablePhysicalMemory: 1486692352 AvailableVirtualMemory: 2045472768 BlockedDllList: BlocklistInitFailed: 1 BreakpadReserveAddress: 268566528 BreakpadReserveSize: 67108864 BuildID: 20150806001005 CrashTime: 1444163627 Email: boodstir@yahoo.com InstallTime: 1444194627 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 14 StartupTime: 1444163627 SystemMemoryUsePercentage: 30 Throttleable: 1 TotalPageFile: 4120035328 TotalPhysicalMemory: 2138554368 TotalVirtualMemory: 2147352576 URL: User32BeforeBlocklist: 1 Vendor: Mozilla Version: 39.0.3

Asked by Boodstir 5 years ago

Answered by Boodstir 5 years ago

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Firefox crashes

Hi, FF crashes at start-up This is the latest crash report id: Crash ID: bp-528cd8bf-685f-4f7c-9113-2d6df2151002 I've been using this PC and FF since a more than 5 years… (read more)

Hi, FF crashes at start-up This is the latest crash report id: Crash ID: bp-528cd8bf-685f-4f7c-9113-2d6df2151002

I've been using this PC and FF since a more than 5 years. I leave the PC on overnight. This morning FF started crashing. Actions I took 1) restart PC 2) uninstall FF and install newest version => FF doesn't even start anymore 3) cleared winsock, ip4 and ip6 Reset WINSOCK entries to installation defaults: netsh winsock reset catalog Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log and rebooted 4) installed Google Chrome - it doesn't crash

More information - PC = WIN 7 x64 - IE crashes too, but not at startup - previous version of FF also didn't crash at start up - Norton Internet Security 22.5.2.15

Many thanks for quick help

Anne-Mie Wauters

Asked by Wautean1 5 years ago

Answered by philipp 5 years ago

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Firefox crashes at launch

Get to used Firefox for few years and also recently updated the latest version, but was not able to launch since few days ago It keeps trigger the crash report when click… (read more)

Get to used Firefox for few years and also recently updated the latest version, but was not able to launch since few days ago

It keeps trigger the crash report when clicking the Firefox icon

I've already followed all problem solving steps advised on the support forum.

Here is the submitted crash report number:

bp-7e83c5b1-4b36-4b49-bfd2-588d92151004

Thanks a lot!

Asked by vpun914 5 years ago

Answered by Scribe 5 years ago

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Firefox crashes

Since I've updated, Firefox crashes on startup. I've followed all the different scenarios like re-installing, deleting certain files etc. but still end up with Firefox cr… (read more)

Since I've updated, Firefox crashes on startup. I've followed all the different scenarios like re-installing, deleting certain files etc. but still end up with Firefox crashing. It does in fact run in Safe Mode and I took that opportunity to turn off all my add-ons. Didn't help. My guess is that Firefox is allergic to something on my laptop.

Asked by Chicagoguy 5 years ago

Answered by FredMcD 5 years ago

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Firefox crashes

Hi all, Firefox crashes immediately upon start up. The Mozilla Crash Reporter appears. I have tried the staring in safe mode and a clean install without success. Here … (read more)

Hi all,

Firefox crashes immediately upon start up. The Mozilla Crash Reporter appears. I have tried the staring in safe mode and a clean install without success. Here are the details from the Crash Reporter:

AvailablePageFile: 5455765504 AvailablePhysicalMemory: 2104635392 AvailableVirtualMemory: 2012921856 BlockedDllList: BlocklistInitFailed: 1 BreakpadReserveAddress: 336920576 BreakpadReserveSize: 67108864 BuildID: 20160407164938 CrashTime: 1461271065 InstallTime: 1461269154 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 617 StartupTime: 1461271065 SystemMemoryUsePercentage: 42 Throttleable: 1 TotalPageFile: 7326543872 TotalPhysicalMemory: 3664150528 TotalVirtualMemory: 2147352576 URL: Vendor: Mozilla Version: 45.0.2

This report also contains technical information about the state of the application when it crashed.

I have also attached the latest Crash Report.

Thanks for your help.

Allen

Asked by afuller5 4 years ago

Answered by philipp 4 years ago

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Firefox used to work well until last week, now crashes on startup - have reinstalled, tried unticking hardware acceleration - not fixed.

Until last week Firefox worked reasonably with just a few crashes (windows 10) , now it crashes immediately. I have reinstalled it, ticked hardware acceleration ( it star… (read more)

Until last week Firefox worked reasonably with just a few crashes (windows 10) , now it crashes immediately. I have reinstalled it, ticked hardware acceleration ( it starts in safe mode) but is not fixed. Any ideas?

Asked by DavidCUnderhill 5 years ago

Answered by philipp 5 years ago

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Firefox was working in Win7 now it crashes on startup even after clean install; is there a problem with Symantec?

Firefox was working on my Windows 7 desktop. One day it gave me a crash report on startup, I went through the troubleshooting procedures suggested. Tried restarting, u… (read more)

Firefox was working on my Windows 7 desktop. One day it gave me a crash report on startup, I went through the troubleshooting procedures suggested. Tried restarting, upgraded, uninstalled and reinstalled, Uninstalled and cleaned files and registry and removed add-on files then reinstalled but nothing works. It keeps giving a crash report on startup. I recall that my Symantec software gave a message that FireFox was stopped due to an attack on my system. Ever since then it will not work and I can't seem to get FireFox past the crash screen on startup.

Asked by paulsh1957 5 years ago

Answered by jscher2000 5 years ago

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Firefox crashes

Firefox always immediately crashes on startup, giving a message popup box saying: "We're Sorry Firefox had a problem and crashed. We'll try to restore your tabs and windo… (read more)

Firefox always immediately crashes on startup, giving a message popup box saying: "We're Sorry Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts. To help us diagnose and fix the problem, you can send us a crash report." It then crashes again if I select Restart Firefox, and crashes even if I quit and restart it later.

I have uninstalled Mozilla multiple times with a clean removal and redownloaded and reinstalled and the same thing happens. Also persists even with numerous restarts between removal and reinstallation. Crash ID: bp-fc0e63cc-13b5-4657-995f-8dfa02150919 is one of these crashes.

Firefox used to work all the time every day; this started 4 days ago--no new installs of anything else.

Asked by mozcrash 5 years ago

Answered by FredMcD 5 years ago

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Firefox crashes immediately in all scenarios

I have used FireFox for years--and it has been fine after the Windows 10 upgrade, earlier this month. Today FIREFOX immediately opens the Crash Reporter window on startup… (read more)

I have used FireFox for years--and it has been fine after the Windows 10 upgrade, earlier this month.

Today FIREFOX immediately opens the Crash Reporter window on startup. Tried it over and over, with reboots. Couldn't open it in Safe Mode--again Crash Reporter immediately appears.

I backed up my PROFILE--and erased the file.

Tried reinstalling after uninstalling---Crash Reporter immediately appears after installation is finished. I've tried reinstalling five times. Once I tried installing on an alternate drive...same result: Crash Reporter immediately appears.

Latest Crash Report ID: Crash ID: bp-3d988091-cab1-4a05-a16f-8a7832150923

Asked by Chanc2g 5 years ago

Answered by jscher2000 5 years ago

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Firefox crashes repeatedly with crash reporter. Reinstall is no good - same problem

Everything was working 'fine' for years. Then it crashed and won't now start. A completely clean re-install (everything scrubbed first) gives the same problem - crash r… (read more)

Everything was working 'fine' for years. Then it crashed and won't now start. A completely clean re-install (everything scrubbed first) gives the same problem - crash report appears every time I start.

Crash ID: bp-15f22109-1638-4bb6-a673-23f942150928

Can't add any troubleshooting information as the inx appear to relate to Firefox and it doesn't work.

FF will not start in safe mode - same problem.

Asked by quandoquidem 5 years ago

Answered by philipp 5 years ago

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Firefox crashes

I can't get Firefox to start. It crashes upon startup. The onset was insidious. I uninstalled and performed a fresh install with no luck. Crash ID: bp-9900a4f4-df34-4… (read more)

I can't get Firefox to start. It crashes upon startup. The onset was insidious. I uninstalled and performed a fresh install with no luck.

Crash ID: bp-9900a4f4-df34-4bb8-88ea-e92d52151003

I am using Windows Vista.

Thank you.

Justin

Asked by JustinMichaels 5 years ago

Answered by FredMcD 5 years ago

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Firefox crashes: ID = 6c53dcc4-7ca3-4877-a074-9ed522151003

Firefox has worked fine until this morning. Now it crashes instantly on startup, even in safe mode and even after uninstalling and reinstalling a fresh copy. I've capture… (read more)

Firefox has worked fine until this morning. Now it crashes instantly on startup, even in safe mode and even after uninstalling and reinstalling a fresh copy. I've captured many crash reports, including ID=6c53dcc4-7ca3-4877-a074-9ed522151003

My only workaround so far is to start Firefox as administrator. No idea what to try next...

Asked by yefchcak 5 years ago

Answered by jscher2000 5 years ago

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Firefox crashes

Every time I try to open Firefox, I get the Crash Reporter dialog box (see images). I have followed many troubleshooting steps i.e. uninstall/reinstall. Additionally, thi… (read more)

Every time I try to open Firefox, I get the Crash Reporter dialog box (see images). I have followed many troubleshooting steps i.e. uninstall/reinstall. Additionally, this happens in Firefox Safe mode too. The crash id is: bp-af83bfe9-7ad3-4fe1-9766-20d502151004. Any help and/or suggestions are greatly appreciated!

Asked by ConcernedInCO 5 years ago

Answered by FredMcD 5 years ago

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Firefox crashes

Firefox repeatedly crashes on startup. I get an immediate Crash Reported message. It doesn't start in Safe Mode if I hold down the SHIFT key. I've tried a new, clean down… (read more)

Firefox repeatedly crashes on startup. I get an immediate Crash Reported message. It doesn't start in Safe Mode if I hold down the SHIFT key. I've tried a new, clean download and install but it still doesn't start. I'm submitting this in IE.

Asked by REW1 5 years ago

Answered by philipp 5 years ago