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My bookmarks are gone. I tried to restore the backups and it says "Unable to process the backup file."

I refreshed Firefox because it kept crashing and loading slowly. My bookmarks didn't come back, and none of the backups will restore. I get the message "Unable to process… (read more)

I refreshed Firefox because it kept crashing and loading slowly. My bookmarks didn't come back, and none of the backups will restore. I get the message "Unable to process the backup file." All the backups have zero bytes, but they show the number of items. There's also a message when I reopen Firefox that says "The bookmarks and history system will not be funtional because one of Firefox's files is in use by another application. Some security software can cause this problem." but nothing else is running. I restarted my computer and it still says that. I tried deleting the favicons.sqlite and places.sqlite files and it made that message go away, but I still got the "Unable to process the backup file" message when I tried to restore my bookmarks.

Asked by helpPleez 2 months ago

Last reply by FredMcD 2 months ago

Bookmarks form Firefox on old PC

I had a lot of important bookmarks in Firefox without signed in Firefox account on my old PC. Before moving away from that old PC, I signed in to firefox account to it co… (read more)

I had a lot of important bookmarks in Firefox without signed in Firefox account on my old PC. Before moving away from that old PC, I signed in to firefox account to it connect Firefox data with my mail and account. I even tested that in way that I signed out from my account, removed all the data from Firefox, and when I signed in again, it was all there. It was about 5 months ago. Now, on my new PC, when I signed in with same account, there is no any those bookmarks. I tried to restore bookmarks, but it offers me only two time points in past for restoring, and none of those gives me back bookmarks or any other data. I didn't use that account with Firefox until now. Please help, there was a lot of important bookmarks to me for work.

Asked by darian.pesut.poslovni 2 months ago

Last reply by the-edmeister 2 months ago

  • Archived

Firefox crashed and reopened completely different. No saved book marks. No saved passwords. How do I restore?

Did they COMPLETELY redo Firefox and not bother to warn us? "Alert! Save out your bookmarks" It looks totally different and I now have to log into a Firefox account?!? an… (read more)

Did they COMPLETELY redo Firefox and not bother to warn us? "Alert! Save out your bookmarks" It looks totally different and I now have to log into a Firefox account?!? and select a profile?!?

Asked by bradgeurin 6 months ago

Last reply by cor-el 6 months ago

  • Archived

Everytime I open Firefox, none of my bookmarks, passwords, or history are saved. How do I change this?

I recently had to wipe my MacBook Air clean thus prompting me to download Firefox - version 70.01 (64-bit). I set up all of my work websites, history, passwords, emails,… (read more)

I recently had to wipe my MacBook Air clean thus prompting me to download Firefox - version 70.01 (64-bit). I set up all of my work websites, history, passwords, emails, etc., but every time I close the browser and try to open it again, nothing is saved. I've tried several times and I am at a loss. Yes, I have created a Firefox account, and even this won't leave me logged in if I close the browser. I have to start over every time. Any advice?

Asked by lsrimkus 7 months ago

Last reply by rfkelly 6 months ago

  • Archived

Imported safari bookmarks, but can't edit old safari bookmarks out or get Firefox to default to the latest import

at All Bookmarks, Firefox lists "Imported x/x/14 and Safari imported x/x/15. Under the "Toolbar category, it lists 2 separate "from Safari", and the second one is correc… (read more)

at All Bookmarks, Firefox lists "Imported x/x/14 and Safari imported x/x/15. Under the "Toolbar category, it lists 2 separate "from Safari", and the second one is correct. I need to get rid of the old bookmarks, default to the latest. How the heck do i do that? Help just doesn't seem to cover it, none of the articles i can find cover it, and if i try to edit, i have to delete one at a time, with no hope that will get me the latest (5/14/19) up as the default, especially the toolbar. I do NOT want to have to do it one at a time to change from 2015 to now! I can't upload the screenshots, Firefox saays too big and doesn't give an option to reduce.

Asked by Alaska99 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

How do I stop deleted bookmarks from reappearing the next time I open Firefox? I am not syncing bookmarks with any other machine.

I have deleted bookmarks several different times from the Bookmarks Toolbar. Some are individual bookmarks and others are entire folders. Yet, the next time that I open F… (read more)

I have deleted bookmarks several different times from the Bookmarks Toolbar. Some are individual bookmarks and others are entire folders. Yet, the next time that I open Firefox those bookmarks have been re-inserted onto the Bookmarks Toolbar. Also, individual bookmarks (many of them duplicates) are being inserted into Folders that are supposed to be there.

It is a never-ending battle.

I am not synchronizing bookmarks or anything else right now (all of the boxes are unchecked) but it is still happening.

How do I stop this madness?

Asked by Carl35 1 year ago

Last reply by Gleggley 1 year ago

  • Archived

When trying to backup bookmarks the file is never written (neither json nor html) - the last backup file is dated 12 March, after that nothing.

I continually backup my bookmarks since they have been lost far too many times. Mostly FF reverts to an older version - with no clear indication which one that will be. S… (read more)

I continually backup my bookmarks since they have been lost far too many times. Mostly FF reverts to an older version - with no clear indication which one that will be. Since 12 March I have bookmarked several times but the system reverted to 12 March every time an update or similar occured. Checking the bookmarksbackup and bookmarks folders I find the newer sets of bookmarks have never been stored. So when I try to backup and check the folder the backup should be in (tried a variety of options just to see what happens) the file has NOT been written. I do not want to lose the current set and will therefore not force a new import by deleting locals.sqlite. So I need a fix to be able to store the bookmarks I have now. HTML does not work either, by the way.

Asked by KNResident 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Lost all bookmarks, plugins when logging in to firefox on another computer.

Hi everyone, the laptop I'm currently using broke off, so I'm borrowing someone else's computer. I had no issues with syncing the bookmarks, plugins, etc. in the past eve… (read more)

Hi everyone, the laptop I'm currently using broke off, so I'm borrowing someone else's computer. I had no issues with syncing the bookmarks, plugins, etc. in the past ever since this feature was released, but now I lost everything.

I am wondering if there's a cure to this problem, aside from waiting for my laptop to get repaired and export the bookmarks manually.

Asked by DreamFulFil 1 year ago

Last reply by bendrohd 1 year ago

  • Archived

Bookmarks toolbar disappearing - cause & fix

I recently experienced this issue, and found no solution on googling it. I noticed too that others had the same issue. Having just experienced and fixed it again, here ar… (read more)

I recently experienced this issue, and found no solution on googling it. I noticed too that others had the same issue. Having just experienced and fixed it again, here are my observations;

Cause: I have my Firefox set to remember last session. Occasionally, I X out of my main window not realising that there was an ad popup underneath (even though I use adblock). These ads, for whatever reason, have the ability to hide the bookmarks toolbar in their window. That means when you close and reopen, even if you went to a normal site, the bookmarks stay off. It will persist through reinstalls and all kinds of workarounds in my experience.

Fix: Refresh Firefox. Click the Three lines, Help, then Troubleshooting Information. Here you can manually refresh firefox, and it will open with your bookmarks showing again (and a few minor cosmetic things go to default, so you may have to re-tick menu bar and customise how you like your main buttons to look etc). I didn't try this with anything other than having one tab open on google the last time it happened to me.

Not a question, but hopefully useful for anyone who has experienced this, wasn't sure where else to put it.

Asked by Tealtraum 1 year ago

Last reply by mt3ch 1 year ago

  • Archived

I lost bookmarks of all my life / Need Help to repair them please

Hello, I'm a little angry right now because I have lost bookmarks of all my life and I need your help to repair it please? I don't know why but somehow, Firefox which I … (read more)

Hello,

I'm a little angry right now because I have lost bookmarks of all my life and I need your help to repair it please? I don't know why but somehow, Firefox which I use for years ; (Thx by the way) ; corrupted my data on the run...? I started Firefox again but, no extension, no bookmarks, etc.. I Have kept a backup of all this FF profile, just in case.

My 1st step was to try to get a new profile a import my previous data from Firefox Sync - but somehow , I'm angry at myself again for not understanding how FF Sync work, no data from FFSync updated my data - It stayed like this for a long time , like a new profile without data (I used Xmarks before so I thought it was replacing it).

2nd step: I tried to load all bookmarks-xxx.jsonlz4 located in the bookmarkbackups folder from the FF bookmarks tools (Import / export ; etc). FF seems to see all the bookmarks but can't load them. What is really important here is that FF backed up files for like a month and even my oldest file is unusable  : bookmarks-2019-01-19-xxx.jsonlz4 !!

3rd step: I tried to get my data back from FF files, in bookmarks files like bookmarks-2019-01-19-xxx.jsonlz4 from the bookmarkbackups folder. Someone pointed me to use the https://www.jeffersonscher.com/ffu/bookbackreader.html website but all the jsonlz4 files in the bookmarkbackups folder seems corrupted (or the format of files changed and his tool may need to be updated ?)

Example : File name: bookmarks-2019-01-19_2392_mKZssqkWMZt+Mqt-HOi68A==.jsonlz4; Size: 283114; last modified 18/01/2019 à 12:38:42 (failed JSON parsing: SyntaxError: Unexpected token in JSON at position 21928) Note: To try a different file, reload this page Can't seem to acces the step 2 part even after waiting longer

4th step: tried to get old Backup of my FF Profiles with Windows 10 Shadow Copy System, "Shadow Explorer" or "System Restore Explorer" Found 3 backup wich I restored also, all bookmarks seems to get the same problem. I think I'll need to look in to this because It's not official Windows tools, but I'm really disapointed here.. I think I'll put them on md5sum tools to compare them for a start.

5th step : tried to repair my <places.sqlite> a (80MB files) which I found renamed to sqlite.corrupt. With the help of http://www.froebe.net/blog/2015/05/27/error-sqlite-database-is-malformed-solved/ , all I can get is a empty database at the end, but Im not a sqlite expert so if anyone has an idea :-)

So please, any help on this matter would be greatly appreciated.

Thank you. (and sorry for my english)

Asked by silou 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

How can I get back bookmarks and all data saved from firefox account after reimaging the system

I have firefox account with rams.br@gmail.com account and I've turned on the Sync. my OS(Win 10) got corrupted. My companies IT team has re-imaged the system(It formats a… (read more)

I have firefox account with rams.br@gmail.com account and I've turned on the Sync. my OS(Win 10) got corrupted. My companies IT team has re-imaged the system(It formats and re installs all the softwares). They've installed the firefox 60 esr. I have signed in with my account and tried to restore the data. But I am not seeing/restoring the data. How to get all my bookmarks and other saved data back?

Asked by rbollina 1 year ago

Last reply by the-edmeister 1 year ago

  • Archived

I need to use Crtl+b to toggle Bold Text - Why all of a sudden is Firefox opening the Bookmarks Toolbar instead?

Please allow users to disable the toggle Bookmarks Toolbar when using keyboard shortcut Ctrl+b. I really need to toggle Bold text constantly for my job and this is enough… (read more)

Please allow users to disable the toggle Bookmarks Toolbar when using keyboard shortcut Ctrl+b. I really need to toggle Bold text constantly for my job and this is enough for me to stop using Firefox altogether. I literally have to use a different browser now. Bye Firefox I've loved you but this is horrible. If you fix this I will think about coming back.

Asked by alisonwonderland805 1 year ago

Last reply by BigRedEO 1 year ago

  • Archived

all my bookmarks have disappeared

All my bookmarks disappeared after Firefox did an update. I have read all the articles and looked at all the solutions I can find on here and nothing seems to work. Whe… (read more)

All my bookmarks disappeared after Firefox did an update. I have read all the articles and looked at all the solutions I can find on here and nothing seems to work. Where did they go? WHY did they go? I want them back.

Asked by Tirsh 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Restoring Bookmarks after refreshing Firefox

I had to refresh Firefox because it was getting slow but I am unable to restore my bookmarks. I tried this but it didn't work: 1.Open your profile folder: Click the men… (read more)

I had to refresh Firefox because it was getting slow but I am unable to restore my bookmarks. I tried this but it didn't work: 1.Open your profile folder: Click the menu button , click Help and select Troubleshooting Information. The Troubleshooting Information tab will open. o Under the Application Basics section, click on Open Folder. Your profile folder will open. Note: If you are unable to open or use Firefox, follow the instructions in Finding your profile without opening Firefox. 2. Click the Firefox menu , then click Exit. 3. Right-click on a file you want to copy and choose Copy. 4. Open the new Firefox profile folder. 5. Right-click inside the profile folder and choose Paste.

Asked by Caden 1 year ago

Last reply by Wesley Branton 1 year ago

  • Archived

firefox not keeping book marks

I can click on "bookmark this page" and it appears to work but it doesn't show up. I followed the steps (1 & 2) here: http://mzl.la/1xKrDRg to no avail. I also not… (read more)

I can click on "bookmark this page" and it appears to work but it doesn't show up. I followed the steps (1 & 2) here: http://mzl.la/1xKrDRg to no avail. I also noticed that i can't get autofill to work in the url bar.

Asked by NorthernLady 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Tried to fix Firefox crashes, lost all my bookmarks + FF app support folder

I tried to create a new user profile to solve the Ugh! Firefox has crashed problem. Now my Firefox application support file has disappeared! And I appear to have lost all… (read more)

I tried to create a new user profile to solve the Ugh! Firefox has crashed problem. Now my Firefox application support file has disappeared! And I appear to have lost all my bookmarks. I tried to restore from Time machine. Didn't work.

Asked by Mikow 1 year ago

Last reply by FredMcD 1 year ago