Screenshots Cropping Poorly in ver. 123

Title is self explanatory. When I try to take and save a screenshot in my browser, either when right clicking and selecting Take Screenshot or using CTRL + SHIFT + S it a… (read more)

Title is self explanatory. When I try to take and save a screenshot in my browser, either when right clicking and selecting Take Screenshot or using CTRL + SHIFT + S it always cuts off some of the image I'm trying to take. Any ideas on how to get this fixed?

Asked by IzzieDevil 23 hours ago

  • حُلّت

Disconnection from my mozilla account everytime I load utube

Today I went to utube and couldn't watch anything. I noticed a new item in the bar at top of screen, it stated account has disconnected. I changed my password and went ba… (read more)

Today I went to utube and couldn't watch anything. I noticed a new item in the bar at top of screen, it stated account has disconnected. I changed my password and went back to utube and locked out again. I am running a full system scan just in case.

Image of account button.

Asked by ardy01 1 day ago

Answered by cor-el 1 day ago

Wrong Scaling with HiDPI Screen on Linux

Dear Technical Support, I'd like to report a problem which affects the rendering of websites in Firefox with a HiDPI monitor. I'm having issues with the text and graphi… (read more)

Dear Technical Support,

I'd like to report a problem which affects the rendering of websites in Firefox with a HiDPI monitor.

I'm having issues with the text and graphics of web pages, that are often mismatched or misaligned, with text being too large compared to graphical elements. See the enclosed pictures for an example; as you can see, this happens also on your website. Also, I've noted that pages (and plugins) appear to be "shrinked" as opposed to when viewed on Chrome, where they are shown to their true size.

Setting ui.textScaleFactor=100 and tweaking with layout.css.devPixelsPerPx did not change much. I must admit that I find this behavior quite strange, since HiDPI monitors have been around for more than a decade, and especially considering that this did not impact my experience with Firefox on Windows, using the same monitor and machine.

I hope to find an effective solution to this problem and look forward to your reply. Please let me know if I can be of any help in this matter.

Best regards, Federico

Asked by Federico 8 hours ago

Last reply by cor-el 13 minutes ago

How can I clear shortcuts on my home contents page?

I want to clear shortcuts on my home contents page. Yes, I know I can hide them via settings button on the top right, but I want to delete all of them, and want to restar… (read more)

I want to clear shortcuts on my home contents page. Yes, I know I can hide them via settings button on the top right, but I want to delete all of them, and want to restart from a clean state. Please help.

Asked by 1orafina2936 1 day ago

Last reply by cor-el 1 day ago

How can i change the Microphone?

I have multiple Microphones on my PC. I don't want to Plug them in and out Everytime, and some can't be unpluggt. Also i want the freedom to choose easily. I would love t… (read more)

I have multiple Microphones on my PC. I don't want to Plug them in and out Everytime, and some can't be unpluggt. Also i want the freedom to choose easily. I would love to change it in the "Permission for web.whatsapp.com" Menue thats drops down when i klick on it in the Adressbar. See picture attached.

Asked by b.schmitt38 13 hours ago

Last reply by cor-el 6 hours ago

Firefox Clears All Settings

Firefox clears all of my settings every time I close and reopen it. My homepage, settings for various extensions, custom toolbar settings, application settings, etc., are… (read more)

Firefox clears all of my settings every time I close and reopen it. My homepage, settings for various extensions, custom toolbar settings, application settings, etc., are all gone and I have to start all over. Additionally, Firefox usually takes 20 to 30 minutes or more to fully load upon opening. Any solution for the problem of losing all of my settings everyday?

Asked by ignatz13 9 hours ago

Last reply by cor-el 47 minutes ago

I keep getting the following message when trying to use kaspersky safe money '

I keep getting the following message when trying to use kaspersky safe money 'Firefox is already running, but is not responding. The old Firefox process must be closed to… (read more)

I keep getting the following message when trying to use kaspersky safe money 'Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window'

Asked by barrie.robin 11 hours ago

Last reply by cor-el 6 hours ago

picture in picture mode

hi I am curious if there is a way to disable (remove) time bar (video progress bar) from appearing in picture in picture mode in Firefox Browser 123.0 (64-bit) version. N… (read more)

hi I am curious if there is a way to disable (remove) time bar (video progress bar) from appearing in picture in picture mode in Firefox Browser 123.0 (64-bit) version. Namely, I prefer to watch videos of sport events and knowing exact time of video duration could be a big spoiler. A version of picture in picture more without time bar existed in previous Firefox Browser versions 102.0.1

Asked by a_buksa 9 hours ago

Washington Post Not Loading Properly

My up-to-date Firefox running in Windows 10 stopped loading Washington Post 2 days ago. Cleared cookies & cache w/o luck. The page partially loads but doesn't show ph… (read more)

My up-to-date Firefox running in Windows 10 stopped loading Washington Post 2 days ago. Cleared cookies & cache w/o luck. The page partially loads but doesn't show photos and only loads first few articles. NYT and other similar sites run fine. Suggestions?

Asked by bcs7109 9 hours ago

Last reply by jonzn4SUSE 8 hours ago

Secure Connection Failed

Secure Connection Failed An error occurred during a connection to sharif.com.bd. The page you are trying to view cannot be shown because the authenticity of the rece… (read more)

Secure Connection Failed

An error occurred during a connection to sharif.com.bd.

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Asked by Sharif Rafiqul Islam 14 hours ago

Last reply by Paul 4 hours ago

Why Yandex has been added as "default" (and unchangeable) engine with Russian language as default (unchangeable) setting?

Hi all, In the past I was using Chrome and I have decided to move back to Firefox because I didn't like certain trends of that browser...now...the thing is...I like to us… (read more)

Hi all, In the past I was using Chrome and I have decided to move back to Firefox because I didn't like certain trends of that browser...now...the thing is...I like to use Yandex, but in Chrome -until a certain point- I was able to alter its settings to force default English language for it.

Firefox seems to have Yandex set as default...you cannot alter it and you cannot delete any of the default engines (i.e., because if it is loaded, you seem unable to try add it as custom search engine with your chosen parameters), but seems that the Mozilla developers had the brilliant idea to add it with the default settings...which is in Russian...

...and you look into Extensions and all the people writing extensions seemed to have the same idea...

Now...fine that Yandex is mostly for Russian people, but why English-speaking users to be forced with the default search in Russian and being completely denied any possibility to force the English language on Yandex (as it is fully possible if you were able to tweak the search parameters...but Firefox isn't allowing to do, because the only thing we have is a dumbed down interface with a list of search engines!)...

...alternatively...why not allow to force our favored language parameters to ALL search engines by default?

( That would mean that one could have Google, Bing or Yandex in a different language of our choice....but that change would need to be implemented on developer side...)

Asked by Skarm Ghelmaad 8 hours ago

Last reply by Skarm Ghelmaad 4 hours ago

Can't pin extensions to the toolbar using the extension button

Hello folks According to Firefox help pages, pinning an extension to the toolbar should work as follows: "Click the extensions button (jigsaw puzzle Fx109ExtensionsButt… (read more)

Hello folks

According to Firefox help pages, pinning an extension to the toolbar should work as follows:

"Click the extensions button (jigsaw puzzle Fx109ExtensionsButton icon) in the toolbar to open the extensions panel. Each extension in the panel has a menu button with a gear Fx91GearIcon icon. You can use this menu button to manage those extensions."

The extensions button doesn't seem to work like that for me. When I click the Extensions button I get several buttons (Recommendations, Extensions etc) on the left side of the page as in the first image attached (Firefox1).

If I then click the Extensions button I get to the Manage Extensions page, and if I then click the 3 dots (...) button on (say) Proton Pass I don't get a Pin to Toolbar option and clicking the Manage option opens the Proton Pass Details page (see image Firefox2) - none of the buttons on the any of the pages offers a Pin to Toolbar option.

Those extensions that are pinned to the toolbar, such as Adblock Plus ( see Firefox2 image), got pinned during installation and not by using the extensions button. Currently I seem to have no way of interacting with any extension via the extensions button.

Could be I'm doing something silly but any suggestions would be appreciated.

Regards Ken

Asked by kenliz 4 hours ago

Last reply by jscher2000 - Support Volunteer 3 hours ago

Number is not getting recognised

After switching to Firefox version 123, I encountered an error on our website: '1,000,000.00 is not a valid number.' It seems to be a form validation error, but it worked… (read more)

After switching to Firefox version 123, I encountered an error on our website: '1,000,000.00 is not a valid number.' It seems to be a form validation error, but it worked fine with previous versions of Firefox. The application is built using GWT (Google Web Toolkit). Any help would be appreciated. Thanks.

Asked by Bikram Singh 23 hours ago

Last reply by cor-el 49 minutes ago

I am no longer able to download my email from the WOWWAY home web site since your last update!!!!

Find out and correct the problem I typed in the question block : I am no longer able to download my email from the WOWWAY home page since I accepted our latest updat… (read more)

Find out and correct the problem I typed in the question block : I am no longer able to download my email from the WOWWAY home page since I accepted our latest update. The only way I can get my email now is by using Microsoft Edge as my browser!!!!

Asked by wjroberts1 7 hours ago

Firefox not closing properly

I read where others were having the same problem, getting crash reports after trying to close down firefox and takes super long wait to be able to browse when starting ag… (read more)

I read where others were having the same problem, getting crash reports after trying to close down firefox and takes super long wait to be able to browse when starting again. But I never did read a fix. Can anyone help?

Asked by Rod McAfee 20 hours ago

Last reply by Paul 18 hours ago