{Please learn to speak to your customers in a language we understand!

Pages of text but I don't understand what the [expletive] you are doing or why! It's incoherent! Don't tell me what to do without telling me HOW to do it! We customers… (read more)

Pages of text but I don't understand what the [expletive] you are doing or why! It's incoherent! Don't tell me what to do without telling me HOW to do it! We customers are not all software engineers. Unfortunately the software engineers who write everything I've been reading haven't learned that. I constantly read stuff that use terminology that is not self-explanatory. Then I'm asked to make a decision that is so badly defined that I have no idea what I'm deciding! SPEAK PLAIN ENGLISH!!!!! Don't ask me to choose among a list of options that YOU have defined, but none of which have any relationship to what I need to know. The "which topic" box just above this one is a perfect example. It took me a long time to even find this opportunity to speak to you! Choosing between incoherent options does not advance clarity for me or knowledge for you. Just stop using computer lingo and speak in a manner that would be understood by a 9 year old, or in my case, a 79 year old retired mechanical engineer. Thank you for giving me this opportunity to actually vent my frustration at what I run into on a daily basis, not just with Mozilla. Tom Riddering, [email address]

P.S. This whole incoherent mess this evening started when I tried to authorize McAfee to protect me from trackers, just exactly what that means I'm not sure, but it sounds bad. It's not at all clear just what would be tracked, who would bother tracking me, and why I need protecting. My life is so utterly boring.

Asked by Thomas Riddering 1 week ago

Last reply by Paul 6 days ago

Disable Tracking

I'm trying to disable the tracking on my laptop. All this tracking is getting way too personal for me! When I go to Privacy & Security in Settings, I only get the op… (read more)

I'm trying to disable the tracking on my laptop. All this tracking is getting way too personal for me! When I go to Privacy & Security in Settings, I only get the option to Manage Exceptions where you have to enter certain website names for exceptions to privacy.or tracking. I want to disable all tracking as it's an invasion of my privacy. Any help will be appreciated and I am not a computer "techie" so specific instructions will be needed. TY

Asked by bigbroncosfan 1 week ago

Last reply by thomaskarker460 1 week ago

Tired of this alert...

I started using Firefox Nightly for the split view, and I'm a tired of this alert. I skimmed the quick article about configuring the Privacy & Security settings, but… (read more)

I started using Firefox Nightly for the split view, and I'm a tired of this alert.

I skimmed the quick article about configuring the Privacy & Security settings, but it seems like this feature just isn't working properly.

It doesn't matter if I click "allow" or "block", the alert always comes back. I care about my privacy, but not enough to do this every time I refresh a page.

I'd be happy to provide any documentation, just lmk what y'all need.

Asked by charles_cagle 3 weeks ago

Last reply by TyDraniu 3 weeks ago

sites breaking if trackers not allowed

If a site is designed so that it breaks if trackers are blocked, why would I want to deal with such bad actor? In other words, don't the exceptions to tracker-blocking en… (read more)

If a site is designed so that it breaks if trackers are blocked, why would I want to deal with such bad actor? In other words, don't the exceptions to tracker-blocking enable bad website behavior?

Asked by donforman 1 month ago

Last reply by Agent virtuel 3 weeks ago

Advanced tracking protection

I can't delete some websites from advanced tracking protection, I type in a website but it doesn't add it to the list. One site is mail.proton.me. Even the ones that are… (read more)

I can't delete some websites from advanced tracking protection, I type in a website but it doesn't add it to the list. One site is mail.proton.me. Even the ones that are added still don't load when I open Firefox, they are telling me I have connectivity issues. This has only started happening since the last updat. Everything work perfectly on Chrome! What is the point of having tabs and pinning them if you have to open them manually every time you log on?

Asked by Tesa45 2 months ago

Last reply by Denys 2 months ago

Firefox browser update

Firefox is supposed to be replacing copy without site tracking with copy clean link however the new Firefox download has copy clean Link greyed out!! I will continue to … (read more)

Firefox is supposed to be replacing copy without site tracking with copy clean link however the new Firefox download has copy clean Link greyed out!!

I will continue to dismiss the update until there's no longer an option for me to do so at which time I will just give up using Firefox and try using a different browser.

Asked by witchcheshirecat 2 months ago

Last reply by Mark 2 months ago

Google transferring data when I use firefox and I don't even have Goofle installed on my computer

Lately, when I go online to bank account, at the botton of screen is says transferring data from Google. Google is NOT installed on my computer. I have Firefox and Duck… (read more)

Lately, when I go online to bank account, at the botton of screen is says transferring data from Google. Google is NOT installed on my computer. I have Firefox and Duck Duck Go. NOT GOOGLE

Asked by ATRSunrise 2 months ago

Last reply by jonzn4SUSE 2 months ago

enhanced tracking protection prevents web sites form working

I am using version 140 on Linux and now two company sites do not work properly when "enhanced trakcing protection" is enabled. The 2 companies are "public mobile" a Cell … (read more)

I am using version 140 on Linux and now two company sites do not work properly when "enhanced trakcing protection" is enabled. The 2 companies are "public mobile" a Cell phone provider and "Voip.ms" a phone provider.

When I log onto public mobile I cannot view my specific account information, I can see other menu information. voip.ms I cannot log on either chat or the main customer portal. This only recently changed within the last 4 days and I am using the same version of firefox.

Can you provide an explanation as to why this is occurring?

Asked by burjet 3 months ago

Last reply by jonzn4SUSE 3 months ago

I keep getting a banner For GPC and it's keeping me from using aa site I've had for years

There is a site for the california l and It suddenly won't function right. iInstead I get a banner telling me that GPC has been enabled. How can I get things workng prope… (read more)

There is a site for the california l and It suddenly won't function right. iInstead I get a banner telling me that GPC has been enabled. How can I get things workng properly again.

Asked by judda1 3 months ago

Last reply by jonzn4SUSE 3 months ago

dashboard blocked trackers

recently the protections dashboard is not showing the same information as before, with much lower numbers of blocked trackers. why is that? color of bars is different als… (read more)

recently the protections dashboard is not showing the same information as before, with much lower numbers of blocked trackers. why is that? color of bars is different also.

Asked by cscox729 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

Enhanced Tracking Protection, Manage Exceptions, are being cleared. Why?

In FF desktop, Settings > Privacy & Security > Enhanced Tracking Protection > Manage Exceptions, my list of exceptions are being cleared/deleted/wiped. Why?… (read more)

In FF desktop, Settings > Privacy & Security > Enhanced Tracking Protection > Manage Exceptions, my list of exceptions are being cleared/deleted/wiped. Why? I have Facebook.net and Facebook.com saved as Exceptions and they keep being wiped/cleared/deleted. Could you tell me why?

Also cookies exceptions are cleared after an upgrade, not cool.

Thank You for you assistance and support.

Asked by Glenn 8D 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago