Showing questions tagged: اعرض كل الأسئلة

update Firefox

Dear Firefox Officer, I have been requested by e-mail to update my Firefox 78.15.Oesr (64 bits) before the end of March. Is this update compatible with my MacBookPro5,4 … (read more)

Dear Firefox Officer,

I have been requested by e-mail to update my Firefox 78.15.Oesr (64 bits) before the end of March. Is this update compatible with my MacBookPro5,4 with IOS El Capitan 10.11.6? Please note that I cannot install a more recent IOS. Without updating my present Firefox, would I still have access to all my favorite folders and applications? Thanks for your help. Best regards, Marcel Arnould

Asked by marcel.arnould 12 hours ago

Last reply by James 9 hours ago

Sync not working due to a downed server

For now one week, I cannot sync my browser using Firefox sync. When checking the logs, I always see : Sync.Resource WARN GET request to https://sync-788-us-west-2.s… (read more)

For now one week, I cannot sync my browser using Firefox sync. When checking the logs, I always see :

Sync.Resource WARN GET request to https://sync-788-us-west-2.sync.services.mozilla.com/1.5/208380794/info/collections failed: [Exception... "The connection was refused" nsresult: "0x804b000d (NS_ERROR_CONNECTION_REFUSED)" location: "<unknown>" data: no] No traceback available

I have tested on multiples wifi network and mobile data and still the same error. After checking, it seem that this server is down, and I don't know were to report this.

Is this the right place to report this or is it a thing I can do to fix that ?

Thanks

Asked by cfouche3005 2 days ago

Last reply by jonzn4SUSE 1 day ago

Warning emails from Mozilla about the use of Firefox 78 with iOS 10. El Capitan

I’m being advised via emails from Mozilla, to update my browser. It says it’s up to date. A cut off of 31 March has been stated. My mbp won’t run higher than OS X 10.1… (read more)

I’m being advised via emails from Mozilla, to update my browser. It says it’s up to date. A cut off of 31 March has been stated.

 My mbp won’t run higher than OS X 10.11.6. Firefox 78.15.0esr the latest browser for my system..afaik. I am on the ear update channel, and think it update’s automatically 
Am I being left high & dry by Mozilla ? 

Something in the emails about syncing…? Not convinced if this is something I should be doing something about or not…

 Any advice or insights much appreciated. The suggestion seems to be that I will be shut out without passwords and recovery keys and whole load of inconvenience…?
  Tia

Tim

Asked by timr123 1 week ago

Last reply by TyDraniu 4 days ago

Synced Tabs - no longer works

Dear Mozilla Support, [please forgive my poor English - FRENCH is my mother tongue] CONTEXT - I use a Linux (Peppermint) Live DVD to surf the Web, always on the same lap… (read more)

Dear Mozilla Support, [please forgive my poor English - FRENCH is my mother tongue]

CONTEXT - I use a Linux (Peppermint) Live DVD to surf the Web, always on the same laptop. I do NOT use any hard disk inside that laptop, just the Live DVD spinned by a DVD player. Only the RAM stores data => fresh new distro for every session - years ago, I created a Firefox account, and the Sync worked perfectly, and allowed me to back up my Bookmarks AND my Opened Tabs (they are stored in Mozzila's cloud, and after each sign in and a sync, they reappear in the left panel). Regarding the Synced Tabs, the left panel used to store all the previous Live DVD sessions (generally with the device's name: peppermint's Linux... (IIRC). - i do NOT use several devices, and do NOT wish to sync date acreoss them. I use Sync to get my Bookmarks and Opened Tabs synced across successive Firefox sessions, day after day. I worked perfectly well.

PROBLEM Since a few weeks, I noted that despite login and sync, on the left panel - Synced Tabs are now empty: no tabs synced at all => so I cannot seamlessly find back my opened tabs from one session to another (if I switch off my laptop, then later restart a new Live DVD session) - see screenshot = https://imgur.com/LO6jWLYl.png - Bookmarks are nevertheless still perfectly synced (see screenshot = https://i.imgur.com/Td0nbY2.png)


Many thanks for you help. Kind regards from Europe.

Asked by olivertwist31416 1 week ago

Last reply by jscher2000 - Support Volunteer 5 days ago

My all passwords and bookmarks are gone.

Hello. I have been using Firefox as primary browser for long time. Today reinstall my firefox because youtube video not playing sound. But after fresh install and synced … (read more)

Hello. I have been using Firefox as primary browser for long time. Today reinstall my firefox because youtube video not playing sound. But after fresh install and synced account but all my savings are gone. Passwords and bookmarks are missing. PLease help me to recover.

Asked by MaGnatE 6 days ago

Last reply by jonzn4SUSE 6 days ago

Updating Firefox to avoid losing sync

I received an email suggesting that I update my Firefox or I would lose syncing function. I have two computers. A fairly new iMac Ventura 13.6.8 running Firefox 123.0 64 … (read more)

I received an email suggesting that I update my Firefox or I would lose syncing function. I have two computers. A fairly new iMac Ventura 13.6.8 running Firefox 123.0 64 bit which it says is up to date. But I also have an older iMac OSX 10.11.6 El Capiten running Firefox 78.15.0 ESR. I can't update the OS or Firefox on the old computer. So if I do nothing - will I still be able to sync on the newer Mac. I'm not too worried about the old one - I don't use it much for browsing - more for documents. Thank you. David Rimell

Asked by rimell 1 week ago

Last reply by jscher2000 - Support Volunteer 1 week ago

Transferring open tabs from broken device to new one

Hi, My old device has broken and I was wondering if there's any way to transfer the open tabs from it to my new device? I've signed in to my account already and it po… (read more)

Hi,

My old device has broken and I was wondering if there's any way to transfer the open tabs from it to my new device?

I've signed in to my account already and it ported over my history as well as bookmarks but I don't see a way to port over the open tabs? I'm not sure if they were synced and I can't go back to sync them now as the previous device is broken

Asked by chris-hales 1 week ago

Last reply by cor-el 1 week ago

Does Firefox only sync some passwords?

I use 1 Firefox account on 3 devices (2 PCs and a smartphone). On the first PC, the number of synchronized passwords is 1126. On the second PC - 135 (similar on a smartph… (read more)

I use 1 Firefox account on 3 devices (2 PCs and a smartphone). On the first PC, the number of synchronized passwords is 1126. On the second PC - 135 (similar on a smartphone).

I pressed the "Synchronize" button many times, everything works, new tabs appear, but there are no passwords. What to do? I'm afraid that if I log out of my account on the first PC, I will lose all access forever.

Asked by Artem 1 week ago

Last reply by cor-el 1 week ago

Sync data from dead laptop?

I signed up and sync'd my data from my laptop before it died, but when I signed in on my desktop none of my bookmarks or passwords are the ones from my laptop account, it… (read more)

I signed up and sync'd my data from my laptop before it died, but when I signed in on my desktop none of my bookmarks or passwords are the ones from my laptop account, its all still my desktop's. I even tried uninstalling and reinstalling and firefox automatically restored all my desktop crap. I really need my laptop's bookmarks, any advice? Thanks in advance

Asked by stilluseful2 1 week ago

Last reply by jscher2000 - Support Volunteer 1 week ago

Porting Firefox

Tomorrow I will help a friend update their unsupported Linux OS to the most current version of the OS. The present version of Firefox is 88. Firefox could not update I a… (read more)

Tomorrow I will help a friend update their unsupported Linux OS to the most current version of the OS. The present version of Firefox is 88. Firefox could not update I assume because of the age of the OS.

My concern is porting everything correctly from the old to the new version of Firefox. If I setup sync, will it restore his passwords and add-ons in addition to his bookmarks?

If not is there a good way to do it?

Asked by Guy 1 week ago

Last reply by James 1 week ago

I use my Windows 10 pro PC to sysch to my iPhone14 and my iPad 9th generation --- it does not work! what happen

I use windows 10 Pro as the main synching device to synch Firefox to my iPhone ver. 14 and ninth generation iPad. Neether the iPhone or iPad will synch. Seems like the ch… (read more)

I use windows 10 Pro as the main synching device to synch Firefox to my iPhone ver. 14 and ninth generation iPad. Neether the iPhone or iPad will synch. Seems like the changing of the guard in management has screwed things up that were working a few days ago.

Asked by David James McInnes 2 weeks ago

Last reply by cor-el 2 weeks ago

Bookmarks Toolbar

I have my bookmarks synced from two accounts on chrome. It worked fine, but now it stopped. My bookmarks toolbar is empty, except for an icon to fullscreen. It acts as if… (read more)

I have my bookmarks synced from two accounts on chrome. It worked fine, but now it stopped. My bookmarks toolbar is empty, except for an icon to fullscreen. It acts as if I have all of my bookmarks on there, and I can access them in the menu function. They're just not on the toolbar.

I've already hid/shown the toolbar multiple times, I've rescynced my browser data, I've fiddled with my toolbar settings, but honestly, I'm at a loss. I'm not the best with computers so if there's an obvious answer please let me know. Thank you!

Asked by m115 2 weeks ago

Last reply by cor-el 2 weeks ago

I need to Retrive my Old Tabs Add Ons from my Account

Hi, I have account from Many Years on Firefox and I usually when I got New Laptop I just Login in my Account and I retrieved all my Old Bookmarks and Add Ons this Time I … (read more)

Hi, I have account from Many Years on Firefox and I usually when I got New Laptop I just Login in my Account and I retrieved all my Old Bookmarks and Add Ons this Time I got New Laptop and as Usual I Loged in but I got Nothing , I didn't found my Bookmarks or Add ons

Asked by osmel33 2 weeks ago

Last reply by Paul 2 weeks ago

My account and my brother's merged because we used once the same laptop.

Hello; so, my brother lend me his old laptop, clean. I signed in firefox with my account and explore normally. One day, he need it back a couple days so he can work while… (read more)

Hello; so, my brother lend me his old laptop, clean. I signed in firefox with my account and explore normally. One day, he need it back a couple days so he can work while he repairs his main machine. Log off of my account and log on in his. Now my bookmarks, historial, loggins, etc appear in his session. We think that can not be possible with separate accounts with different associated e-mail and passwords, but here we are.

There is a way to separate my things from his account? It only happens to him, i don't have in my browser his data. Thanks

Asked by Vilem Lánderer 2 weeks ago

Last reply by cor-el 2 weeks ago

I can't sync passwords

I am signed into Firefox on desktop and mobile using the same email. I've enabled sync and have synced. Yet my passwords from the mobile browser still don't show on deskt… (read more)

I am signed into Firefox on desktop and mobile using the same email. I've enabled sync and have synced. Yet my passwords from the mobile browser still don't show on desktop. And the instructions to scan a QR code don't work because they state to click the "sync and save data" option on Android, which doesn't exist for me. How do I sync?

Asked by sodapuddle 2 weeks ago

Last reply by cor-el 2 weeks ago

Firefox account login page broken on Firefox (but not on Edge)

The page freezes when I try to log in to my Firefox Sync account on Firefox browser: https://i.imgur.com/c7vbWUc.png I can log in to accounts.firefox.com on Edge no prob… (read more)

The page freezes when I try to log in to my Firefox Sync account on Firefox browser: https://i.imgur.com/c7vbWUc.png

I can log in to accounts.firefox.com on Edge no problem, which is how I am posting this.

I've tried reinstalling firefox, refreshing firefox, running firefox in safe/troubleshooting mode, but no luck.

Asked by Tylere Couture 3 weeks ago

Last reply by cor-el 3 weeks ago