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Sponsored shortcuts can not be disabled

I've never had sponsored shortcuts and suddenly today I've got them. I've attempted the disable the "sponsored shortcuts" on my desktop however its greyed out. Starting… (read more)

I've never had sponsored shortcuts and suddenly today I've got them. I've attempted the disable the "sponsored shortcuts" on my desktop however its greyed out.

Starting state - Shortcuts selected, sponsored selected and grey Procedure: 1.) Deselect shortcuts, select shortcuts, sponsored becomes cyan 2.) Click sponsored, it becomes grey again 3.) Deselect shortcuts, select shortcuts, sponsored becomes cyan (again) 4.) Click sponsored, it appears deselected 5.) Hit refresh and it returns to starting state

I do not edit my GPO or registry, settings are not controlled by an organization, I am not confusing sponsored shortcuts with pinned search engines.

Asked by Redacted 1 week ago

Answered by jscher2000 - Support Volunteer 1 week ago

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[edited] customer service

hi i cant beleive it mozilla has such [edited] sustomr service that dont help at all total waste of time going through all the faqs and no human to talk to. mozilla need… (read more)

hi

i cant beleive it mozilla has such [edited] sustomr service that dont help at all total waste of time going through all the faqs and no human to talk to. mozilla needs to improve customer service help section.

Asked by jdoshi29 1 week ago

Last reply by James 1 week ago

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restoring a previous session

There is a session with 15 important tabs. Previously, all 15 tabs were restored when closing and then opening. But now, when closing and opening, the following happens:… (read more)

There is a session with 15 important tabs. Previously, all 15 tabs were restored when closing and then opening.

But now, when closing and opening, the following happens: 1) The first time you click on Mozilla startup, nothing opens.Clicking again opens the home page.And everything. 2)When you click on launch, the home page opens.And everything.


In both cases, pressing Ctrl+Shift+t restores the previous session with 15 tabs.

The error appeared unexpectedly.There were no critical sorties.Mozilla's version is the latest.Tell me how to fix it.

Asked by omax72 1 week ago

Answered by jscher2000 - Support Volunteer 1 week ago

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PDF editor! This is a great feature but I have a question about the PDFs local editing

Hello all, I know this feature is brand new and awesome! I have a question about the statement below from the FAQ. What does the statement "When editing with Firefox, … (read more)

Hello all,

I know this feature is brand new and awesome! I have a question about the statement below from the FAQ.

What does the statement "When editing with Firefox, your documents generally stay on your local device" mean? I am just wondering about the "generally" portion.

I sometimes have to edit sensitive documents and want to make sure that this editor is a viable option. Will there be a prompt if the file has to be uploaded to a server?

Just some security concerns.

Thanks in advance for your help.

Tom

Asked by Thomas Amrein 1 week ago

Answered by jscher2000 - Support Volunteer 1 week ago

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Frequent crashes on Windows 10

My Firefox started crashing a lot recently. Dozens of tab crashes within the span of just a minute or two are not uncommon. Sometimes, the entire browser itself crashes. … (read more)

My Firefox started crashing a lot recently. Dozens of tab crashes within the span of just a minute or two are not uncommon. Sometimes, the entire browser itself crashes. Usually, the reason given is a vague EXCEPTION_ACCESS_VIOLATION_WRITE or EXCEPTION_ACCESS_VIOLATION_READ. I should note that in my case, the crashes affect most of the browsers I use, but they do not crash nearly as often as firefox does.

I've tried using it without any extensions (clean install), and with hardware acceleration disabled. I've run a RAM test also, which showed no issues. Disk check also indicated no issues. I installed windows 10 and even windows 11 on the secondary hard disk, but the issue persisted. I've also tried forcing my discrete/integrated GPU to be used solely as the display adapter, but the crashes still persisted.

When using firefox on ubuntu, the crashes do not happen, strangely. There was only one instance that I noticed the crashes on ubuntu, and that was when I set my discrete graphics card as the exclusive display adapter, from the BIOS settings.

Anyway, nothing really sticks out as the root cause. Wonder if someone is able to decipher anything from the crash reports below https://crash-stats.mozilla.org/report/index/bp-6927a483-6c22-4830-b057-1413e0241104 https://crash-stats.mozilla.org/report/index/bp-42b9b1f5-5820-4ed9-9c52-30c8e0241104 https://crash-stats.mozilla.org/report/index/bp-0b92e804-00e8-4515-9129-3b5db0241104 https://crash-stats.mozilla.org/report/index/bp-d27cdb0b-3e38-4507-925b-09ce30240914 https://crash-stats.mozilla.org/report/index/bp-fa6b0609-ae19-4a66-a81d-078040240911

Asked by khalibloo 3 months ago

Answered by khalibloo 1 week ago

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V135 Trying to edit PDF

I opened a new window and dragged a PDF into it. While the icons in the upper right do not include Edit, I just went to the field I needed to change (an alarm permit ren… (read more)

I opened a new window and dragged a PDF into it. While the icons in the upper right do not include Edit, I just went to the field I needed to change (an alarm permit renewal, change of email). A box opened "somewhat" over where I clicked, and I was able to enter the new email, but I could not delete the old one. After saving and opening in Acrobat, both emails are written over each other, making both unreadable.

I cannot highlight my old email in the original form in order to select Delete. When I type my new one, a trash can appears, but that is for deleting what I just entered.

Asked by ChrisG 1 week ago

Answered by jscher2000 - Support Volunteer 1 week ago

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Massive memory usage

I have a HUGE problem with Firefox memory usage. Some open instances of firefox are taking anywhere from 600mb to 2.8gb of memory. Since firefox opens MANY instances even… (read more)

I have a HUGE problem with Firefox memory usage. Some open instances of firefox are taking anywhere from 600mb to 2.8gb of memory. Since firefox opens MANY instances even with only ONE active window, this very quickly uses all available memory (4gb) causing a full laptop crash.

More concerning is that CLOSING the worst instance of memory usage STILL leaves the single open page/tab open, so what exactly was the memory eating instance actually doing ???

I have included a screengrab of the many remaining instances of firefox in windows task manager AFTER closing the main culprit.

I have also included a screengrab of all the adblockers I use which I believed would limit unnecessary memory usage, but does not seem to be effective.

Many Thanks

Asked by Ray P 1 week ago

Answered by Ray P 1 week ago