Firefox Community Forum

I have been getting this error for about a week - absolutelyu no changes have been made to my usual use of the PC and browser. There may have been Firefox/Windows updates installed. I'm not doing anything different to the usual work I do.

I have tried using a new Firefox profile with no cached info carried over, this doesn't solve the problem. I have no extensions or add ons. I do run Avast, but haven't had this problem before.

Crash report: https://crash-stats.mozilla.org/report/index/1fe71926-ad8e-4592-b103-9874f0250722#tab-annotations

NB: I do not usually get the opportunity to submit a crash report when these crashes happen.

Firefox has been my browser of choice for over 15 years. Recently, it has crashed on me, causing me to lose any work I was doing. At any time, I receive a notice at the top of the page stating that I'm not connected to the internet, accompanied by the Firefox Symbol. I have to restart, and then it holds for a bit before crashing again.

Every time I make Firefox full-screen, it immediately crashes and shuts down. I have restarted the computer, uninstalled and reinstalled Firefox, but it still doesn't work.

It appears that I have a zombie Firefox browser running because when I close the browser using the top right 'X' button, the Firefox processes are still running when I check Task Manager.

If I end the Firefox task and reopen Firefox the first attempt seems to be stuck crashing because there's no crash log, but I can see in the task manager there's a crashhelper. A second attempt opens just fine, but the issue with that is my previously opened browsers are gone even with the setting to reopen them is enabled.

I've tried reinstalling, disabling my extensions, and updating Java, but none of these resolve the issue.

I believe this problem is caused by a false crash recovery loop, every time I open firefox it'll close again and then give me an annoying red striped address bar. I'm sure its not my extensions because I only have Ublock Origin installed.

Firefox keeps crashing my computer while playing graphics-intensive games, yet with Firefox off they function perfectly. This seems to be still an issue since 2015. It'll be a shame to switch browsers since i been using this since it was called Netscape 2

Firefox has been crashing several times an hour for multiple days. I have tried:

Changing/Upgrading RAM Reinstalling Firefox Resetting Firefox Reinstalling Windows Updating Drivers

AvailablePageFile: 9994584064 AvailablePhysicalMemory: 6990008320 AvailableVirtualMemory: 138533823639552 BackgroundTaskMode: 0 BuildID: 20250616215311 CPUMicrocodeVersion: 0x64 CrashTime: 1750858075 HeadlessMode: 0 InstallTime: 1750788070 ModuleSignatureInfo: {"Mozilla Corporation":["firefox.exe","xul.dll","gkcodecs.dll","nss3.dll","mozglue.dll","lgpllibs.dll"],"Microsoft Windows Software Compatibility Publisher":["msvcp140.dll","VCRUNTIME140_1.dll","VCRUNTIME140.dll"],"Microsoft Windows":["MpDetours.dll","wsock32.dll","dbgcore.dll","ktmw32.dll","winmm.dll","version.dll","propsys.dll","DWrite.dll","uxtheme.dll","dbghelp.dll","windows.storage.dll","kernel.appcore.dll","ntmarta.dll","CRYPTBASE.dll","msasn1.dll","ntasn1.dll","ncrypt.dll","bcrypt.dll","ucrtbase.dll","crypt32.dll","msvcp_win.dll","win32u.dll","KERNELBASE.dll","gdi32full.dll","WinTypes.dll","bcryptPrimitives.dll","wintrust.dll","shell32.dll","shlwapi.dll","user32.dll","rpcrt4.dll","SHCore.dll","ole32.dll","psapi.dll","kernel32.dll","advapi32.dll","imm32.dll","oleaut32.dll","msvcrt.dll","gdi32.dll","ws2_32.dll","combase.dll","sechost.dll","ntdll.dll"]} ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 820 StartupCrash: 1 StartupTime: 1750858075 SubmittedFrom: Client SystemMemoryUsePercentage: 79 Throttleable: 1 TotalPageFile: 65870069760 TotalPhysicalMemory: 34067255296 TotalVirtualMemory: 140737488224256 UptimeTS: 8.00534 Vendor: Mozilla Version: 140.0 This report also contains technical information about the state of the application when it crashed.

Firefox has been crashing several times an hour for multiple days. I have tried:

Changing/Upgrading RAM Reinstalling Firefox Resetting Firefox Reinstalling Windows Updating Drivers

I wasn't sure what to select for the type of question so you can move it if you think another type would be better. I would have selected crashes but that isn't an option.

It happened again a few minutes ago while watching Star Trek First Contact. The Phoenix was about to go to warp and Firefox CTD with no crash reporter and when I looked in about:crashes there was no crash report. This exact situation happened twice while watching the movie Signal unknown or whatever the title is.

As the title states, every time I try to zoom into a page using pinch and zoom with my touch-pad, firefox nightly crashes. However, if I try to zoom in using CTRL+ and CTRL-, it works just fine.

I have tried to disable hardware acceleration but it didnt help.

These are the logs which I obtained from the crash reporter: AdapterDeviceID: 0x46a8 AdapterDriverVendor: mesa/iris AdapterDriverVersion: 24.2.8.0 AdapterVendorID: 0x8086 AvailablePageFile: 1012457472 AvailablePhysicalMemory: 10165415936 AvailableSwapMemory: 2000678912 AvailableVirtualMemory: 12812111872 BackgroundTaskMode: 0 BuildID: 20250613160838 ContentSandboxCapabilities: 119 ContentSandboxCapable: 1 ContentSandboxLevel: 6 CrashTime: 1750302886 DOMFissionEnabled: 1 DOMIPCEnabled: 1 DesktopEnvironment: ubuntu:gnome EMCheckCompatibility: true EventLoopNestingLevel: 1 GpuSandboxLevel: 0 GraphicsCriticalError: |[0][GFX1-]: RenderCompositorSWGL failed mapping default framebuffer, no dt (t=148.335) GraphicsNumActiveRenderers: 2 GraphicsNumRenderers: 1 HeadlessMode: 0 InstallTime: 1749869266 IsWayland: 1 LastStartupWasCrash: 0 LinuxUnderMemoryPressure: 0 MozCrashReason: internal error: entered unreachable code NimbusEnrollments: upgrade-spotlight-rollout:treatment,fx-accounts-ping-release-rollout-2:control,disable-ads-startup-cache:control,desktop-nightly-show-relay-to-13501-logged-out-users:synthetic-control,desktop-credit-card-autofill-global-enablement-rollout-nightly:creditcard-enable,enable-enrollment-status-telemetry-in-firefox-desktop:control,desktop-address-autofill-india-nightly-rollout:control,fpp-screen-avail-hardware-concurrency-desktop:control,hide-descriptions-on-newtab-articles-fix-rollout:control Notes: Ubuntu Core 24FP(D10-L1000-W0000000-T01) WR? WR+ EGL? EGL- GL Context? GL Context+ WebGL? WebGL+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox RDDProcessStatus: Running ReleaseChannel: nightly SafeMode: 0 SecondsSinceLastCrash: 191 StartupCacheValid: 1 StartupCrash: 0 StartupTime: 1750302698 SubmittedFrom: Client Throttleable: 1 TotalPageFile: 18425405440 TotalPhysicalMemory: 16424726528 URL: about:newtab UptimeTS: 188.44815843 UtilityProcessStatus: Running Vendor: Mozilla Version: 141.0a1 useragent_locale: en-US

Any help or direction would be appreciated, Thanks!

Why is Firefox crashing so often? What changed? Is there something I need to do to prevent his? Once or twice a week or sometimes a day, but It seems to crash when I am just in my Gmail, sometimes 4 or 5 times an hour. Is Chrome a better option?

OK let me start with this - I never thought that I would say this but I am truly beginning to truly HATE - I MEAN HATE FIREFOX AND MOZILLA. Here's why. For the past several months (4-6 months) I have been using a website and it crashes. The window that comes up after the crash states two things. #1, a crash log or report has been saved and sent. #2, Click here to re-establish connection to website. Now this has been going on as I have stated that this has been happening every time I use the website. NO ONE from Mozilla or Firefox has ever acknowledged receiving or trying to fix the crash log that is supposedly in your hands after the crash is reported. This has become really annoying. NOW, I have sent numerous email to Mozilla and Firefox asking for the help to solve this issue and what do I get ZIP, NADA, ZILCH as in NOTHING! Why is that - no one has time to deal with the crash logs that are supposedly being sent every time I get a crash?

Just a day or so ago I got an email from a Mozilla guy Wai Tse who said that he wouldn't do anything because he worked for Mozilla and not Firefox. He sent me a link that I opened and when I did it had MOZILLA AND FIREFOX everywhere. So now I am thinking WTF people - is this a personal thing? Am I not donating enough money to your calls for help and monthly to get a response to this issue that you are suppose to be getting information on everytime it crashes. I am giving up and trying to be nice and or patient with you since I have been ignored for months and months.

I'm sitting here thinking that once again I am just jerking off, no one cares no one is going to respond except for Wai Tse who can't take the time from his busy day and go one step beyond his or her job description and HELP.

Firefox indicated a new version was available and I installed it. After restarting the app, links will not connect and I receive this message.: Gah. Your tab just crashed. We can help!

Choose Restore This Tab or Restore All Crashed Tabs to reload the page/pages.

But nothing helps. I cannot reach most of the sites where I need to work.

I have installed Firefox but when trying to load it up, the programme crashes showing three crash report windows. Any idea how to fix?

Running on MS Surface Laptop ARM Snapdragon processor

BuildID: 20250517143237 CrashTime: 1748341332 InstallTime: 1747827318 ModuleSignatureInfo: {"Mozilla Corporation":["firefox.exe","mozglue.dll"],"Microsoft Corporation":["msvcp140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["CRYPTBASE.dll","crypt32.dll","version.dll","fltLib.dll","bcrypt.dll","KERNELBASE.dll","ucrtbase.dll","bcryptPrimitives.dll","kernel32.dll","advapi32.dll","msvcrt.dll","rpcrt4.dll","sechost.dll","ntdll.dll"],"SentinelOne Inc.":["InProcessClient64.dll"]} ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release StartupTime: 1748341332 SubmittedFrom: Client Throttleable: 1 UptimeTS: 0.0 Vendor: Mozilla Version: 138.0.4 WindowsErrorReporting: 1 This report also contains technical information about the state of the application when it crashed.