Showing questions tagged: اعرض كل الأسئلة
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Firefox stuck in attempting to load previously open tabs, at start-up

Every time I open Firefox, my open windows open, as they should, except the front tabs in as many as half of windows get stuck trying to open! The screen is blank, and yo… (read more)

Every time I open Firefox, my open windows open, as they should, except the front tabs in as many as half of windows get stuck trying to open! The screen is blank, and you can see the spinning wheel in the tab window above the toolbar. Usually, if I click to stop it, then hit the refresh button, it will finally load the tab. Why can't they all just load, for while they don't, FF will still run up nearly all my RAM, maybe trying to load takes more juice. I don't know, but it's not supposed to be doing this. Opening tabs if a pretty fundamental function of any browser...

Asked by StevenCee 11 months ago

Last reply by StevenCee 7 months ago

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can't delete Adobe Acrobat extension?

I can't figure out how to delete this extension: Adobe Acrobat. It's disabled, but I want to delete it. I can't remove it in Firefox using the Add-ons Manager, and when… (read more)

I can't figure out how to delete this extension: Adobe Acrobat. It's disabled, but I want to delete it.

I can't remove it in Firefox using the Add-ons Manager, and when I try to follow the manual uninstallation steps by going to Firefox

Asked by hannakelsie 11 months ago

Last reply by cor-el 11 months ago

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Blocked support popup

Hi, I just discovered something odd. Trying to troubleshoot something with an android app communicating via web and laptop to free up the phone, and the relevant website … (read more)

Hi, I just discovered something odd. Trying to troubleshoot something with an android app communicating via web and laptop to free up the phone, and the relevant website has a chat popup and Firefox won't open the popup. I added the website to the whitelist and saved, but still wouldn't. Tried troubleshooting mode, but nothing. Switched to Chrome and it works fine. Cleared cookies and cache and restarted Firefox, but still no luck. The website is ExpressVPN.com. Macbook Pro OS10.14, Firefox up to date, version 115.1.0esr (64-bit).

Asked by cleverishmoniker 11 months ago

Last reply by zeroknight 11 months ago

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how to disable automatic redirecting to another version of the same site

Hi, right now, my problem is with this site eyerim.com. I am in Hungary, so when I type eyerim.com into the address bar, I get to eyerim.hu instead, with a Hungarian tra… (read more)

Hi,

right now, my problem is with this site eyerim.com. I am in Hungary, so when I type eyerim.com into the address bar, I get to eyerim.hu instead, with a Hungarian translation of the homepage.

But I did not ask for effing eyerim.hu, with its shitty or maybe non-shitty Hungarian translation. I want to see the original homepage, but if I type the eyerim.com address the hundredth time I still get eyerim.hu.

Now, to be clear, in this specific case I managed to get around the problem by typing eyerim.com/blog, and voilá. But I don't want to have to look for bypasses, I want Firefox to PREVENT any such automatic redirections. How can I do this?


Thanks

Asked by oblomov987987987 11 months ago

Last reply by zeroknight 11 months ago

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Can't Delete Firefox Account

I've been trying to delete this very account for about 20 minutes now to no avail. I have a separate account, but want to associate it with this email and can't do that w… (read more)

I've been trying to delete this very account for about 20 minutes now to no avail. I have a separate account, but want to associate it with this email and can't do that while this account exists. Every time I try to delete this account, it tells me that I've entered the wrong password. I have changed the password twice now with the same results, even given an extremely simple password. I'm hoping there's a nuclear option or something.

Furthermore, I'd like to express how displeased I am that this is my only recourse. Really wish I could get help from Mozilla staff instead of posting on a forum and hoping. That would probably get this solved much more quickly.

Asked by qscubillo 11 months ago

Last reply by cor-el 11 months ago

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Mozilla Firefox

When copying the text, it is not inserted into the message in web.whatsapp.com, everything works correctly in other browsers, you can only copy the text that is in the Wh… (read more)

When copying the text, it is not inserted into the message in web.whatsapp.com, everything works correctly in other browsers, you can only copy the text that is in the WhatsApp correspondence, if I want to copy a link or just text, it does not give

Asked by Арсений 11 months ago

Last reply by James 11 months ago

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unable to acess our yahoo email, and are being sent to a help for pay number to restore email. Wife and I have used tha yahoo mail since inception. is this a scam?t

need help accessing our email on yahoo. after answering the security question, in which town was your father born in, it staes that it is the wrong answer, denies acces… (read more)

need help accessing our email on yahoo. after answering the security question, in which town was your father born in, it staes that it is the wrong answer, denies access to email and refers us to a pay for help number to restore email. I believe it to be a scam. any way that Firefox can help? If you try to send a message, we can not open our email. therein is the problem.

Asked by larryberube 11 months ago

Last reply by jonzn4SUSE 11 months ago

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update

While I was doing my banking I got an error message saying I was running an older version and needed to update my browser. When I updated to the latest version of Firefox… (read more)

While I was doing my banking I got an error message saying I was running an older version and needed to update my browser. When I updated to the latest version of Firefox all my bookmarks and passwords got dumped. All of them. I can't find a previous profile to reinstall anywhere or an option to install a previous version. How do I roll this back?

By the way: I AM NOT HAPPY RIGHT NOW!!!!!

Asked by rdcook 11 months ago

Last reply by smithjessica1080 11 months ago

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In the following website (https://www.nbcsports.com/nascar#) videos will not play. I have "Enable picture-in-picture video controls" checked. Is there a another setting?

In the following website (https://www.nbcsports.com/nascar#) videos will not play. I have "Enable picture-in-picture video controls" checked. Is there a another setting? … (read more)

In the following website (https://www.nbcsports.com/nascar#) videos will not play. I have "Enable picture-in-picture video controls" checked. Is there a another setting?

Asked by morgie1956 11 months ago

Last reply by zeroknight 11 months ago

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Mac OSX 10.13, FireFox 115.1.0esr (64-bit): previously cmd-click on link would open in new background tab. Now it opens link in BOTH current tab and a new background tab.

Mac OSX 10.13, FireFox 115.1.0esr (64-bit): previously cmd-click on link would open in new background tab. Now it opens the link in BOTH current tab and a new background… (read more)

Mac OSX 10.13, FireFox 115.1.0esr (64-bit): previously cmd-click on link would open in new background tab. Now it opens the link in BOTH current tab and a new background tab. This has started occurring in the last few days (mid Aug 2023). This is especially a problem when viewing CraigsList where it was very helpful to be able to cmd-click on links of no interest to mark them as "read" while remaining on the main list page. Now it is necessary to back up to previous page (main list) after clicking on each link... Is this perhaps a recent change (I had auto-update turned on)?

Asked by garth4 11 months ago

Last reply by zeroknight 11 months ago

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How to remove ‘Click allow if you are not a robot’ pop-ups

Definition: “Click allow to confirm that you are not a robot” is a rogue website, which shows unwanted pop-ups and ads in the browser. Moreover, it redirects users’ tabs … (read more)

Definition: “Click allow to confirm that you are not a robot” is a rogue website, which shows unwanted pop-ups and ads in the browser. Moreover, it redirects users’ tabs to other malicious websites that also threaten the security of your browser. Usually, the infection occurs after you visited and even clicked on suspicious websites. Of course, torrent downloads might also allow adware install on your computer. So, if you notice the same rogue website appearing even when surfing on a legitimate one, the adware is on your computer. When browser problems occur, it is also usually the case that viruses are on your computer. To appear legitimate, the app can pose as a way to improve surfing experience. Or, it may display alerts about a potential system infections. So, the software pretends to assist users in the removal of those infections. Of course, cybercriminals developed it with a clear purpose: their interest is to gain profit from affiliates. And they try to reach their goal by delivering intrusive ads and redirections to the website visitors. But they do not stop here. The malware can even change the browser’s settings and also illegally track users’ web activities. Ref: https://www.internetsecurity.tips/how-to-remove-click-allow-if-you-are-not-a-robot-pop-ups/#:~:text=%E2%80%9CClick%20allow%20to%20confirm%20that%20you%20are%20not,you%20visited%20and%20even%20clicked%20on%20suspicious%20websites.

I tried to follow these Instructions How to remove this adware

1  Run the browser on your PC and go to its Settings (the three dots or three horizontal lines in the menu) 
2   Expand the Privacy and Security options, in the left panel.  
3   Access Site Settings in the menu that opens.
4   In the provided list, identify the adware by its name. 
5   Click on it.
6  Set Notifications, Pop-ups and ads to Block.

These instructions do not correlate to Fox Browser -- How can I get rid of this pop-up on Fox Browser? Any Suggestions? I am running Windows 8.1 and Windows Defender does not seem to find this Adware. Is there a way to find it? By the way, "There is no 'Click Allow' to click . . . . ."

Asked by mdrembold 11 months ago

Last reply by cor-el 11 months ago

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Using Canva with Firefox and WebGL Nigthmare

Greetings: When I enter Canva with Firefox 115.1 / W7 everything is perfect until I get to use the image editor of this platform. Since I was getting an error message f… (read more)

Greetings:

When I enter Canva with Firefox 115.1 / W7 everything is perfect until I get to use the image editor of this platform.

Since I was getting an error message from Canva I have investigated, this has to do with WebGL

Doing a test on the page with WebGl 1, this is working.

Doing a test on the page with WebGl2, it seemed to me that it was limited.

I read the settings in config to disable performance and not overclock the hardware (I have an old Nvidia graphics card)

I enter the page again, perform the test again with WebGl2, and it appears to be working.

So far so good.

I enter Canva and now when I try to edit a photo (I previously cleared the cache and restarted Firefox) I don't even get an error message anymore and Firefox freezes.

Now (and that's why I'm writing this report) if I log into Canva with Google Chrome on the same PC, I don't have any kind of problem editing a photo. That is to say; there is not a problem with my graphics card but with Firefox.

Does anyone know how to fix this issue?

I don't want to use Google Chrome!

Thank you.

Asked by JC 11 months ago

Last reply by JC 11 months ago

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chs_intelligence.json files

The Firefox file "chs_intelligence.json" appears in the main hard drive of my Macbook Pro laptop, along with more of these files with names such as "chs_intelligence.json… (read more)

The Firefox file "chs_intelligence.json" appears in the main hard drive of my Macbook Pro laptop, along with more of these files with names such as "chs_intelligence.json.15q0fp" etc. What is the function of these files, and can I delete them without disrupting the functioning of the browser? I am using Firefox version 115.1.0esr (64-bit), Mac OS x 10.14. Thank you.

Asked by wilddonnn 11 months ago

Last reply by jscher2000 - Support Volunteer 11 months ago

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firefox certificate invalid at Xfinity online.

I have Firefox 115.1.0esr on Windows 7 desk top PC. When I try to log in to my Comcast Xfinity online account they say my browser certificate is invalid and I can't log i… (read more)

I have Firefox 115.1.0esr on Windows 7 desk top PC. When I try to log in to my Comcast Xfinity online account they say my browser certificate is invalid and I can't log in. Any suggestions? Thanks

Asked by checkbox73 11 months ago

Last reply by jscher2000 - Support Volunteer 11 months ago

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Unwanted redirects using google search

I'm getting unwanted redirects when using google search on certain sites. I have cleared the cache, turned off extensions and scanned for malware (none found). See the at… (read more)

I'm getting unwanted redirects when using google search on certain sites. I have cleared the cache, turned off extensions and scanned for malware (none found). See the attached screenshot.

Firefox 115.1.0 iMac Sierra

Asked by robbiemcclaran 11 months ago

Answered by jscher2000 - Support Volunteer 11 months ago

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stop searches in URL bar

I have Firefox 115.1.0esr. Google is my home page. When I search for things I want to ONLY use the Google bar. I DON'T want to start typing and have the URL bar start to … (read more)

I have Firefox 115.1.0esr. Google is my home page. When I search for things I want to ONLY use the Google bar. I DON'T want to start typing and have the URL bar start to fill in. See screenshot, I've unchecked what I think should allow only the Google bar to fill in and search. But it's still going to the MAIN URL bar above. Please help me fix this, it's driving me crazy!!!!!

Asked by ShaunTru6 11 months ago

Answered by Terry 11 months ago