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  • Archived

My email address is confired valid but email is said returned during reset attempt.

This is has remained an ongoing issue from December 2018 that you at Mozilla have failed to resolve. "The confirmation email we sent to n*******@****.** was returned and … (read more)

This is has remained an ongoing issue from December 2018 that you at Mozilla have failed to resolve.

"The confirmation email we sent to n*******@****.** was returned and we’ve locked your account to protect your Firefox data." I'm pretty sure emails to that account are not bouncing. Could you please unlock my account so that I can access my sync account through THAT email, which actually accepts emails as I've tested many times? (For example, this mozilla account is linked to the same email address, for which I received a confirmation email from Mozilla itself a few minutes ago)

To make matters worse, I could not delete the account to start afresh, because or an incorrect-password response on the dialog form used to submit the change, Therefore I disconnected and now no longer am able to access that account from any browser. When I attempt to create a new account using the same email address, I am prompted with "Account exists", which is understandable.

Attempts to reset password ALWAYS result in an instantaneously displayed (with NO delay or pause) error, "Email was returned", and no email message ever gets sent from Mozilla, in inbox or spam.

I need this corrected immediately. Either resolve this by procedure OR perform and override and delete my account to allow creation of a new account with that SAME email address.

_________________________________ [previous unresolved incident]

This is the EXACT same scenario that I have attempted, but unlike the user mentioned below, who apparently was successful in receiving the reset email from Mozilla, I never received an email message, and Mozilla claims that the "email was just returned". All transpiring within the last 30 minutes, this exact same behavior has occurred whether I attempt a reset on the iOS device (iPhone Xs) or on the PC from which I have responded to this follow-up inquiry.


Something must be constitutionally wrong here, and I assure you that if any Mozilla email had been successfully delivered to the above ISP account, then spam filters would still have allowed examination of such message for my observation and manipulation.

That's not happening. I have added my account as a primary recipient of this response, as verification.

On December 10, 2018 at 7:31 AM "Bugzilla@Mozilla" <bugzilla-daemon@mozilla.org> wrote: Simon Basca [:SimonB] <simion.basca@softvision.ro> has asked *******@*******.net for needinfo: Bug 1511741: Firefox Sync account locked - not receiving email verification or password reset email iOS12 http…

Asked by rixstuh 1 year ago

Last reply by Pj 1 year ago

Ive just left my company, and now have no access to email. i just tried to access my account but email verifcation bounced, so now my account is locked. help!

ok so i handed my notice at my job yesterday, overnight all email access was cut. ive just tried to login into my firefox account to update my primary email (i don't have… (read more)

ok so i handed my notice at my job yesterday, overnight all email access was cut. ive just tried to login into my firefox account to update my primary email (i don't have a secondary email address set). I know dumb....

so now my account is locked and i have no way of accessing the primary email.

I need to acceess a heap of passwords and bookmarks...

thankfully ive logged into my account here so I can ask for help.

is there a way to add a secondary email to my account? pls help Brad

Asked by anderson4 1 month ago

Last reply by FredMcD 1 month ago

  • Archived

I just signed up. You said you would send a confirmation e-mail. It has not arrived 1 hour later.

I went to a lot of trouble to send you a detailed description of a very annoying problem. You said you would send a confirmation email to my email address. The address is… (read more)

I went to a lot of trouble to send you a detailed description of a very annoying problem. You said you would send a confirmation email to my email address. The address is correct. the email has not arrived.

Asked by ferrersde 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Cannot login to my Firefox Support account.

I am talking about the Mozilla Support account, NOT the synch account. I tried to have a reset sent and it never arrived after numerous attempts. I've never seen that w… (read more)

I am talking about the Mozilla Support account, NOT the synch account. I tried to have a reset sent and it never arrived after numerous attempts. I've never seen that with any other site and I mean ever. I had to create this account to even ask the question of how to get back to the other account. lol Any solution to get back on to the prior account? Thanks.

Asked by David38376 2 years ago

Last reply by Murphy 2 years ago

  • Archived

filled in e-mail adr. jos at foodlexicon; filled in password 17char. ERROR

I am trying to install. I filled in e-mail address jos at foodlexicon net I filled in an password without a number (Now I know you like a number) I got an error but could… (read more)

I am trying to install. I filled in e-mail address jos at foodlexicon net I filled in an password without a number (Now I know you like a number) I got an error but could not correct anything.

Asked by Dennetak 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Verification email not being sent

I've been trying for the past three days to sync my firefox account and i'm not being sent any emails. My email is correct, and i've checked spam folders and nothing. … (read more)

I've been trying for the past three days to sync my firefox account and i'm not being sent any emails. My email is correct, and i've checked spam folders and nothing.

Asked by diminishcap 1 year ago

Last reply by cor-el 1 year ago

locked account

The confirmation email we sent to ******* was returned and we’ve locked your account to protect your Firefox data. If this is a valid email address, let us know and we ca… (read more)

The confirmation email we sent to ******* was returned and we’ve locked your account to protect your Firefox data.

If this is a valid email address, let us know and we can help unlock your account.

Yes this is a valid email and i need to unlock this account...my old email was set to bounced when you sent confirmation email .. This is now unbouncing so emails will work if eamils are sent to it. How to I unblock my account and ask you to resend the qualify email please ?

Asked by cloud46 4 months ago

Last reply by McCoy 4 months ago

  • Archived

can't sign and not recieving email confirmations after multiple tries..

got a new computer, use only firefox for browser as with previous computer..my username and password don't work and after 4 tries to get a confirmation email none have ar… (read more)

got a new computer, use only firefox for browser as with previous computer..my username and password don't work and after 4 tries to get a confirmation email none have arrived...along with this, my firefox keeps hanging up and get message "plug in container for Firefox has stopped working or firefox not responding...I am not an experienced computer person (average skills) but can't seem to get anything to fix these issues

Asked by HISGRACE 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

e mail received from you to veryfy my e mail, no link in e mail

went into firefox account, verification link was sent to confirm e mail address, text tells you to confirm e mail however there is no link to reply to ( e mail generated … (read more)

went into firefox account, verification link was sent to confirm e mail address, text tells you to confirm e mail however there is no link to reply to ( e mail generated automatically)

Asked by pennyjohn 3 years ago

Last reply by Shadow110 3 years ago

  • Archived

Trying to login after uninstall and install FF but forgot PW when I try to reset it says unknown acct after it says you have an acct???

11-20-17 a new version of FFox appeared didn't work no pages were loading email not working etc. Uninstalled it then downloaded it again-then had to login to access my ac… (read more)

11-20-17 a new version of FFox appeared didn't work no pages were loading email not working etc. Uninstalled it then downloaded it again-then had to login to access my account. Put in my email of petrevan@sbcglobal.net says "you already have an account" put in pw to sync your history and bookmarks. I forgot pw tried to reset pw but then says "unknown acct". When I filled out your contact form I first used petrevan@sbcglobal.net an alert says "someone already has that account" THAT'S ME! How do I get out of this galaxy and come back to earth? I don't want to create a new account b/c I want my history/bookmarks back. PLEASE HELP!

Asked by Linda77 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

COMFIRMATION EMAILS ARE NOT GETTING TO ME AND i HAVE A ?

I cannot log in to ask a question because you keep telling me the confirmation email has been sent but it is not getting to me. i do not like the new version for all sor… (read more)

I cannot log in to ask a question because you keep telling me the confirmation email has been sent but it is not getting to me. i do not like the new version for all sorts or reasons, but mostly because it slows down my computer and it freezes ALL THE TIME. I hate session restore, but i get it all the time. i have a course i have been taking from a website that works fine on my apple device, but since your upgrade on windows 10 and 8 versions, laptop and tablet respectively, it freezes EVERY TIME, so i have been unable to finish the course. i would like to go back to an older version of Mozilla on both devices since the problems started with the new version.

Asked by carlenruth 2 years ago

Last reply by Shadow110 2 years ago