Showing questions tagged: Show all questions
  • Archived

my firefox doesn't sync the bookmarks

my firefox in my computer doesn't sync the bookmarks, and I typed :about:sync-log and I opened the last file: error-sync-1540522066731.txt it shows: 1540522066692 Sync.L… (read more)

my firefox in my computer doesn't sync the bookmarks, and I typed :about:sync-log and I opened the last file: error-sync-1540522066731.txt

it shows:

1540522066692 Sync.LogManager DEBUG Flushing file log 1540522066700 Sync.SyncScheduler DEBUG Global Score threshold hit, triggering sync. 1540522066718 Sync.Service DEBUG User-Agent: Firefox/62.0.3 (Intel Mac OS X 10.13) FxSync/1.64.0.20181001155545.desktop 1540522066719 Sync.Service INFO Starting sync at 2018-10-26 10:47:46 in browser session AUEU3F8W7hkZ 1540522066719 Sync.Service DEBUG In sync: should login. 1540522066719 Sync.Service INFO User logged in successfully - verifying login. 1540522066723 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState re-fetched credentials and is returning: error.login.reason.account 1540522066723 Sync.Status DEBUG Status.login: error.login.reason.account => error.login.reason.account 1540522066723 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1540522066724 Sync.Service DEBUG Fetching unlocked auth state returned error.login.reason.account 1540522066724 Sync.ErrorHandler ERROR Sync encountered a login error 1540522066725 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1540522066728 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.login.reason.account (resource://services-sync/service.js:868:15) JS Stack trace: onNotify@service.js:868:15 1540522066729 Sync.Service DEBUG Not syncing: login returned false.

what should I do now?

Asked by hidamali 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Can not get two desktop computers to sync after installing version 68.0.1

Recently got a new work desktop computer and when Firefox 68.0.1 was installed, it will not sync with my home desktop computer. On both computers, in the "Devices and Ap… (read more)

Recently got a new work desktop computer and when Firefox 68.0.1 was installed, it will not sync with my home desktop computer. On both computers, in the "Devices and Apps", both do show up as connected, but the work computer still will not sync. When I click to "connect another device", it only tried to install Firefox on my phone - no other option. I have spent 15 hours doing everything I can find on line to fix, but nothing works. I even uninstalled Firefox and ALL related items on my work computer and tried to install a couple of older versions, thinking maybe I could get it to sync and then do an update; however when ever I try to install any older version, it only installs 68.0.1. I am a CEO/software engineer I know my way around computers very well, but still can not solve this problem. I may be forced to switch browsers.

Asked by clange1 10 months ago

Last reply by cor-el 10 months ago

  • Archived

Sync never completes

Windows 10 (1903). Quite often I find that sync never completes, the spinning wheel, it just keeps spinning. I have to exit Firefox and restart, and upon restart I need t… (read more)

Windows 10 (1903). Quite often I find that sync never completes, the spinning wheel, it just keeps spinning. I have to exit Firefox and restart, and upon restart I need to kill the previous Firefox instance. Then, and only then, will sync work. But not for long, usually in a few hours it's hung up again. This only happens on my Windows 10 machine (sync works fine with my FF mobile and Windows 7 devices).

Asked by Drewskers 10 months ago

Last reply by FredMcD 10 months ago

  • Archived

Bookmarks Problem

Hello Mozilla Community My problem is really serious because I have a lot of things on this bookmarks So I got a new hard drive because the old one burned and I couldn't … (read more)

Hello Mozilla Community

My problem is really serious because I have a lot of things on this bookmarks So I got a new hard drive because the old one burned and I couldn't retrieve anything from it after that I installed and opened my account (sign in to sync) on the new Firefox but the bookmarks didn't sync after I sign in and I don't have any HTML backup because I thought It is a sync service my bookmarks should be on this account So I want a way to retrieve them whatever it takes

thanks in advance

Asked by Painxsama 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

Sync not syncing

Hello, i just changed HDD to SSD in my laptop, installed new Windows, instaled Firefox, logged in, it says synced, but i dont have my bookmarks, history, tabs, nothing. I… (read more)

Hello, i just changed HDD to SSD in my laptop, installed new Windows, instaled Firefox, logged in, it says synced, but i dont have my bookmarks, history, tabs, nothing.

If i look into Manage acccount -> Devices and apps -> There is current device synced and also previous device synced few hours ago, but nothing from previous device is synced. Before i wiped old HDD i checked everything, so all was synced (tabs, bookmarks, ...). When i did just system reinstal last time, it was syncing correctly.

Thank you for help.

Asked by Tmthetom 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

bookmarks not synchronised in account?

Hello, I have a sync account and believed the bookmarks data was saved online. I reset windows and lost all my bookmarks in firefox ! (I had plenty..) Please anyone can t… (read more)

Hello,

I have a sync account and believed the bookmarks data was saved online. I reset windows and lost all my bookmarks in firefox ! (I had plenty..)

Please anyone can tell me if there is a way to recover them?

I already tried the backup & restore solution available in "Show all bookmarks" in bookmarks menu. Thank you for your help

raxer

Asked by raxer 2 years ago

Last reply by cor-el 2 years ago

  • Archived

How to fix a corrupt (synched) Bookmarks and corrupt jsonlz4 backups?

My Bookmarks are corrupted, they are synched, so all my other browers are corrupted and all bookmarks backups are also corrupted. How can I fix this? In the sync-log I fo… (read more)

My Bookmarks are corrupted, they are synched, so all my other browers are corrupted and all bookmarks backups are also corrupted.

How can I fix this?

In the sync-log I found the offending bookmark: Sync.Engine.Bookmarks WARN Failed to reconcile incoming record rZXeoYcJLRvV: TypeError: http:///?lidNr=100000363 is not a valid URL. (resource://gre/modules/Bookmarks.jsm:2107:18) JS Stack trace: rowsToItemsArray/<@Bookmarks.jsm:2107:18 < rowsToItemsArray@Bookmarks.jsm:2091:10 < query@Bookmarks.jsm:1696:26 Sync.Engine.Bookmarks WARN Error creating record: TypeError: http:///?lidNr=100000363 is not a valid URL. (resource://gre/modules/Bookmarks.jsm:2107:18) JS Stack trace: rowsToItemsArray/<@Bookmarks.jsm:2107:18 < rowsToItemsArray@Bookmarks.jsm:2091:10 < query@Bookmarks.jsm:1696:26 Sync.ErrorHandler DEBUG bookmarks failed: TypeError: http:///?lidNr=100000363 is not a valid URL. (resource://gre/modules/Bookmarks.jsm:2107:18) JS Stack trace: rowsToItemsArray/<@Bookmarks.jsm:2107:18 < rowsToItemsArray@Bookmarks.jsm:2091:10 < query@Bookmarks.jsm:1696:26

In the Bookmarks browser I can find the offending bookmark, but delete does not work. It does noting.

When I try to restore all my bookmarks from any of the auto generated .jsonlz4 file, then I get the failure: "Unable to process the backup file.".

I can't manually edit the places sqllite DB, and the extension I had for that doesn't work any more on FF Quantum. So I tried with vi, but now bookmarks are even more FOO-BAR.

I can't manually edit the the auto generated .jsonlz4 bookmark backup files. There is no unzip for it.

I'm thourougly f*cked as it is (20+ years of bookmarks are trashed).

Can anybody help. The incorrect bookmark might have been around for a while and doesn't look that offending to me (http:///?lidNr=100000363), but all of a sudden FF makes a complete clusterf*ck of it.

How can I fix this?

Asked by martinr 2 years ago

Last reply by martinr 2 years ago

  • Archived

Some of the addons cannot be sync.

I have 17 addons in all, but only 10 of which is in the sync server according to the about-sync extension. I've turned the sync extensions button on and I also tried to r… (read more)

I have 17 addons in all, but only 10 of which is in the sync server according to the about-sync extension. I've turned the sync extensions button on and I also tried to remove my account and sign up for a new one, but it doesn't help.

Asked by xqqmznpa 1 year ago

Last reply by cor-el 1 year ago

  • Archived

How to delete bookmarks deleted using Bookmark Dupes app thatkeep returning?

I've used the Firefox Bookmark Dupes several times & 100+ bookmarks keep returning, both in the drop down 'bookmarks' menu & in folders, usually in folders that … (read more)

I've used the Firefox Bookmark Dupes several times & 100+ bookmarks keep returning, both in the drop down 'bookmarks' menu & in folders, usually in folders that have had recent activity. Hours have been spent trying to fix this. Also tried using 'show all 'bookmarks' and deleting individual bookmarks that way to no avail!

Asked by Capreo5001 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Lost 2FA codes, can't login on new machine..

Recently I lost my mobile device which had the Google Authenticator App setup with my Firefox account. The Backup recovery Codes were also on the same device. As a result… (read more)

Recently I lost my mobile device which had the Google Authenticator App setup with my Firefox account. The Backup recovery Codes were also on the same device.

As a result, I can no longer sign in to my account and get stuck on "Enter Security Code". Is there any way that I can have my account removed or reset 2FA without having to log-in? I do not want to setup another sync account with a new eamil id. I just want to use the same email account and not create another one just for Firefox/Mozilla.

I am okay with losing all my data synced on the account (already tried a successful password reset).

Asked by user501254 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Bookmarks toolbar randomly rearranges itself

This issue has been around for years with no actual solution. I recently finally got around to disconnecting three of my devices (laptop, Samsung tablet and Samsung smar… (read more)

This issue has been around for years with no actual solution. I recently finally got around to disconnecting three of my devices (laptop, Samsung tablet and Samsung smartphone) from Firefox Sync in order to determine if the problem is sync-related. The bookmarks toolbar on my main device (another laptop) were still being randomly rearranged. I therefore disconnected this laptop from sync as well. The bookmarks toolbar has since been stable with no rearranging. This is telling me that this is a sync issue, not an issue with a corrupt places.sqlite file, an add-on/plug-in or hardware acceleration, as previously suggested by Mozilla, which was then marked as a solution. Sync has often been quite useful, but since I have my bookmarks (folders) arranged in alphabetical order on the toolbar for quick access and use them all frequently, I'd rather forego sync than deal with constant reordering of the bookmarks toolbar. I gather from what I've read that this problem also exists in the Google Chrome web browser. Even if the problem is a corrupted places.sqlite file, surely the sheer number of users experiencing the issue would suggest a bug or vulnerability with that file, irrespective of what add-ons are installed since the likelihood of all those users having the same add-on(s) installed is probably minimal. Surely it's about time Mozilla properly investigated (e.g. what add-on(s) is causing the issue, how the places.sqlite file can become corrupted, how sync is causing the problem, etc., etc. and disseminating the findings to users) and actually solved this issue instead of expecting users (the IT-savvy ones at least) to waste time doing their own futile troubleshooting. I really don't think that I should have had to disconnect from sync in order to "fix" this problem.

Asked by OzMerry 9 months ago

Last reply by OzMerry 9 months ago

  • Solved
  • Archived

Reconnecting another device runs forever

I have two PCs one Linux the other Windows 10. I can sign on to my Firefox account on both machines Synch seems to be enabled on the Linuz PC only. When I try to connect … (read more)

I have two PCs one Linux the other Windows 10. I can sign on to my Firefox account on both machines Synch seems to be enabled on the Linuz PC only. When I try to connect Synch to the Windows PC I get the image which is on the first attached Screenshot. Following these direction I sign in to Firefox account on Windows and get the screen displayed in the second attachment. After about ten seconds it switches to the word "Working.." and stays there for hours.

Asked by Clawinus 8 months ago

Answered by Clawinus 8 months ago

  • Archived

When I try to ' Click the menu button , and then Sign in to Sync ' there is no 'Sign in to sync' option. How do I sync my bookmarks from another device?

When I try to ' Click the menu button , and then Sign in to Sync ' there is no 'Sign in to sync' option. How do I sync my bookmarks from another device? I see no options … (read more)

When I try to ' Click the menu button , and then Sign in to Sync ' there is no 'Sign in to sync' option. How do I sync my bookmarks from another device? I see no options for accessing Firefox sync.

Asked by DrCJHarrisChin 2 years ago

Last reply by Shadow110 2 years ago

  • Solved
  • Archived

Lately I often get message that I am unable to reach Mozilla's servers. I had to reinstall Firefox recently and my sync was incomplete (no logins, no history)

Lately I often get message that I am unable to reach Mozilla's servers. I live in Russia and my IP is Russian too. I had to reinstall Firefox recently and my sync was inc… (read more)

Lately I often get message that I am unable to reach Mozilla's servers. I live in Russia and my IP is Russian too. I had to reinstall Firefox recently and my sync was incomplete (no logins, no history, no bookmarks) even though I had that checked in before. Could it be external problem because of recent Telegram blockings in Russia? Or is it only me?

Asked by bogema 2 years ago

Answered by FredMcD 2 years ago

  • Archived

The phone number used is always considered invalid. Could you tell me what should i try to avoid this behaviour?

I'm in France and I wanted to use Firefox Sync for the first time. I had to insert the phone number in order to add a second device and the system had already filled the … (read more)

I'm in France and I wanted to use Firefox Sync for the first time. I had to insert the phone number in order to add a second device and the system had already filled the form with +33 that is the international prefix for french numbers. The problem is that I don't have a french phone number and I wanted to use another prefix but it is impossible. I tried using 00 instead of plus or directly without the prefix but I always get as answer that "the phone number is invalid". Could someone help me to understand which is the rule used to validate the phone number? Thank you in advance.

Asked by LombardoMilanese 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

Подтверждение по электронной почте, поэтому мы заблокировали аккаунт для защиты ваших данных Firefox.

Полчаса назад я спокойно вошел. Но потом при повторной попытке словил это сообщение. Почта рабочая так как письмо от вашей службы поддержки пришло.

Asked by brutalbigman 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

I had enabled firefox sync but when I logged into new device no data was synced into the new machine

I had enabled firefox sync in my old device synced all the data and then logged out from that device, Now I logged into new system and checked that the firefox sync is no… (read more)

I had enabled firefox sync in my old device synced all the data and then logged out from that device, Now I logged into new system and checked that the firefox sync is not showing any data at all.

Can anybody help me on this as why this happened and if there is any way to restore that sync data.

Asked by sarveshArora 1 year ago

Last reply by FredMcD 1 year ago