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  • Archived

Probable 'deadly embrace' memory allocation issue between Firefox and Microsoft Update

I had my usual "several" (probably 3 to 5) Firefox windows/tabs open ... and Microsoft decided to send an update to my Windows 7 box. I observed Firefox memory use rise r… (read more)

I had my usual "several" (probably 3 to 5) Firefox windows/tabs open ... and Microsoft decided to send an update to my Windows 7 box.

I observed Firefox memory use rise rapidly to nearly 800MB ... while netsvcs.exe did approximately the same thing. (This machine has 2GB of RAM.)

Fortunately I had Windows Performance Monitor running, and was able to determine that Windows Update was the competing activity ... and after-the-fact, determined that it had been installing an update to MS Security Essentials (basically a malware signature update - and I have the ID of the specific update, but since it is a security update, I'm hesitant to post that detail in a quasi-public forum). Usually, such updates install quickly and transparently. I also cannot tell, with confidence, whether the memory consumption was from the process of installing the signature - or the process of scanning for malware presence after the sig was installed (although I'd *guess* the latter). I believe both of those aspects execute within netsvcs.exe.

This happened over a period of approximately an hour, during which about all I could do was "sniff around" to identify the culprits; eventually I killed the Firefox process (hoping that its History feature would allow me to return to my open tabs... which was not quite true).

I have reported the event to Microsoft as well, as it could equally be their problem.

Suggestion: Add instrumentation to Firefox to capture data on sudden increases in RAM use - paying particular attention to outside-the-norm values, in relatively short time periods (minutes, not hours) that do not self-resolve ... and consider whether Firefox can be more aggressive at releasing memory it has "claimed," when things go bad.

(Perhaps collect high-level "physical memory available" data when things begin to "go bad," and capture the "footprint" of Firefox memory use... And perhaps add intelligence to log memory allocation failures somewhere. I don't know with certainty if the issue was fragmentation, or the sheer amount requested, but experience and grey-hair lead me to suspect the former. The only Firefox window/tab that I know might have been a high-memory-consumer was a moderate-sized Google Map covering an urban area of several dozen square miles, so it was a complex image.)

Not suggesting this is Firefox's "fault" -- clearly, both processes were "to blame" in the sense that they didn't handle the situation well... but Firefox might handle it better.

I've seen (and reported) quite a series of memory-utilization issues since 28.0 ... perhaps it's time for a "tiger team" to look into these.

AH - one other detail: I keep Firefox pinned to the Windows task bar, and when it starts, it asks me which profile I want to use (of about 5 choices). When restarting Firefox after identifying all the above... I found that it no longer asked me to choose a profile, and the profile it opened was clearly NOT my most-common profile, which includes (e.g.) all my most-common, site-specific login information. I had to mess around for several minutes to get this profile "back" up and running, and I did not make note of what I tried during that effort.

Asked by BillM 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

What is going on, Firefox is crashing, Freezing, and now using all my ram.

First thing, why is there no "register button" on the forums, tell your UI guys this IS confusing, not might be confusing, you have to go through this question submission… (read more)

First thing, why is there no "register button" on the forums, tell your UI guys this IS confusing, not might be confusing, you have to go through this question submission to register at the forums. Been on the Web since I started hosting a BBS in 1988, I should not be confused. I should be browsing the forums right now looking for the right thread to get some help in. Wonder where this will be posted? I don't know, because this is confusing.

As I'm typing this my characters are freezing ever 15 seconds or so. Is there something wrong with the current build? I've had crashing and "not responding" problems for the last month and a half. Have removed all plugins and Add-ons (not cool at all) and then re-installed, twice if you include today. You see, since the last update, which I thought might be a bug fix, Firefox is now using most all of my ram, usually about 3.2 GB of it, no matter if there is 4 tabs or 15 (which I would NORMALLY have in my browsing, so I no there was a point where Firefox had no problem with this). That sounds like a memory leak to me. My question is: Is there something wrong with Firefox right now? Seccurity Essentials and MBAM both say I"m virus and malware free, which would make 4 years of being virus and malware free, I make an effort to browse smart, so I'm pretty sure that's not it. I'm attaching a link to a Screenshot I put in my dropbox of the threads tabs of Process Explorer, what are all these threads? Why is firefox running all these Threads at once. Is this normal? I cannot use Firefox right now, is there something wrong on my end or your end?

https://www.dropbox.com/s/8jtofcfn0wfybor/FFThreadsOpen.JPG?dl=0

Thank you, Adam.

Asked by Spladam 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

firefox hangs intermittantly, firefox health report just runs rotating circle, can not ask question on firefox community, using IE right now

new computer, ASUS zenbook, windows 8.1, Norton Internet Security, firefox 36 when I try to use firefox to ask a question on this site nothing happens when I press the su… (read more)

new computer, ASUS zenbook, windows 8.1, Norton Internet Security, firefox 36

when I try to use firefox to ask a question on this site nothing happens when I press the submit button, am asking this by using IE

Asked by markminnc 5 years ago

Last reply by FredMcD 5 years ago

  • Solved
  • Archived

Can Firefox be optimized for google docs

When I bring up a spreadsheet online in google docs Firefox starts dimming the screen, others tabs run slow. The screen dimming will last, for 2-3 minutes, and then clear… (read more)

When I bring up a spreadsheet online in google docs Firefox starts dimming the screen, others tabs run slow. The screen dimming will last, for 2-3 minutes, and then clear up, 2-3 minutes later it will dim again. The fewer tabs I have helps, but not the answer. IMO the problem has gotten worse over the few upgrades. I have an HP 2000 Laptop, CPU 1300.000 MHz, memory 7586 MiB.

Thx, Larry

Asked by l6griffin 5 years ago

Answered by l6griffin 5 years ago

  • Archived

Firefox crashes second time for java select file applet for MACOS

We have one application where we have java applet program to select and upload file form the desktop to the server. While pressing first time "SELECT FILES" button, it w… (read more)

We have one application where we have java applet program to select and upload file form the desktop to the server. While pressing first time "SELECT FILES" button, it works fine, but for the second time it crashes. I tried finding issue with my code but it is working fine on all other browser. The moment I press select files second time, the waiting wheel keeps on rotating till my application crashes.

Asked by Anshuk 5 years ago

Last reply by Anshuk 5 years ago

  • Solved
  • Archived

Firefox recently started freezing every time I (a) try to open options (b) try to download a file (c) try to export bookmarks (d) try to move a bookmark around

Firefox within the last month has started freezing every time on a Windows 7 laptop every time I try one of the above actions. I have tried "refresh Firefox", safe mode, … (read more)

Firefox within the last month has started freezing every time on a Windows 7 laptop every time I try one of the above actions. I have tried "refresh Firefox", safe mode, uninstall/reinstall, nothing seems to help. Can't open prefs so I have not been able to turn off hardware acceleration. However, I was able to set up Firefox Sync which let me get my bookmarks to another PC and it looks like make setting changes on that PC affects this copy of FF so I <think> I've also tried turning off hardware acceleration. Nothing works. Especially frustrating that the options freeze. Firefox has worked for years on the affected laptop, is there anything I can do except give up and switch to another browser?

Asked by caraquenatb 5 years ago

Answered by caraquenatb 4 years ago

  • Archived

Why does Firefox 40 fail to connect after a session offline?

I often spend a long time offline, updating website pages locally. When I then try to go online, Firefox just says "Done" but fails to connect to anywhere. This isn't aft… (read more)

I often spend a long time offline, updating website pages locally. When I then try to go online, Firefox just says "Done" but fails to connect to anywhere. This isn't after clicking "work offline" - should I?

Asked by 2101bob 4 years ago

Last reply by 2101bob 4 years ago

  • Archived

Plugin-container uses all memory and disappear every 5 minutes

Hi, Last days i have the following problem: Plugin-container.exe uses like ~2.7GB memory in 10 seconds and then dissapear, then again the same in 5 minutes. It happens ev… (read more)

Hi, Last days i have the following problem: Plugin-container.exe uses like ~2.7GB memory in 10 seconds and then dissapear, then again the same in 5 minutes. It happens even if i just visit small websites or searching google. My ff version is 40.0.3. I have scanned computer with malwarebytes but nothing found. Safe mode and Refresh doesnt change anything at all.

What can i do to fix this?????

Asked by geo782 4 years ago

Last reply by cor-el 4 years ago

  • Archived

Why does Firefox fail to load pages correctly? No problems with Chromium.

It is getting to where FF doesn't load most pages correctly or at all, with or without plugins installed, and regardless of whether the cache is cleared or not. FF is ex… (read more)

It is getting to where FF doesn't load most pages correctly or at all, with or without plugins installed, and regardless of whether the cache is cleared or not. FF is extremely slow too, even after a fresh install. FF is also not sandboxed. I have no such problems with Chromium.

Tech folks are telling me FF is dying. I was hoping FF would beat Google because I hate Google. I'm finding myself using Chromium most of the time and I hate how its preferences and plugins are limited compared to FF and it doesn't load the home page I specify, instead loading a useless mess of preset links I don't approve. But I have to say I'm at the point of ditching FF completely, which is a disgusting feeling of defeat because now it seems Google dominates the PC browser and it's not even customization-rich and I don't even get to assign my home page to the home button.

If I had to give FF a grade, it would be F. It's like an old car that only goes 25mph and only drives on a rapidly decreasing number of roads where upon the instrumentation fails to light up or the engine might stop altogether. What kind of legacy is this? I'm tired of google maps not displaying correctly. Missing fields, maps, buttons, and graphics all the time. What's the deal? FF used to be great but now it's useless to me; I don't understand why it's still around. Are there plans to redo FF to address all these issues?

If pages would just load correctly I'd even tolerate slower program loading. Sandboxing would be a huge plus and I don't think it's that difficult to achieve. Much has been done to beautify the FF gui while its basic ability to display pages properly and securely is heavily neglected. May I ask where this is going? Give me reasons to stick with FF... Isn't FF worth fixing up?

Thanks, A user concerned about browser monopolies and diminished ability to browse the web productively and in alignment with my computing needs.

FF 40.0.3 for Linux / Ubuntu 13.04

Asked by linx255 4 years ago

Last reply by alan_r 4 years ago

  • Archived

not responding while playing Farmville 2

While playing FarmVille 2 foxfire keeps hanging - says at top "not responding". I can load game and play for a few minutes but then hangs. Sometimes it hangs right after … (read more)

While playing FarmVille 2 foxfire keeps hanging - says at top "not responding". I can load game and play for a few minutes but then hangs. Sometimes it hangs right after loading. Will not come back so I have to quit foxfire. I have been having the problem in last several weeks but yesterday it got really bad. I usually only had to restart foxfire once to get it to work. I have tried refreshing foxfire. Also disabling hardware acceleration. My plugins are up to date. My computer is only 1.5 years old and I have windows 10. I can play FV2 on Google Chrome and MSN edge but both are slow and jerky. I really prefer foxfire over the other ones.

Asked by ahushagen 4 years ago

Last reply by geraa48 4 years ago

  • Archived

Why does Firefox get into an infinite loop for "mac_plugin_interposing_child_OnShowCursor"?

I get infinite loops in Firefox from certain webpages. I tried Safe-Mode, and couldn't even get to the main site causing an infinite loop in Firefox (Apple Bug Reporter)… (read more)

I get infinite loops in Firefox from certain webpages. I tried Safe-Mode, and couldn't even get to the main site causing an infinite loop in Firefox (Apple Bug Reporter), but could get there in Chrome or Safari. I used Activity Monitor to Get Info for Firefox, and then took a Sample. There were 375 instances of "mac_plugin_interposing_child_OnShowCursor", along with 107 instances of "DumpCompleteHeap". This problem is occurring on three separate Macs running the same or different versions of Firefox. One is 10.5.8 (Leopard) with FF 16.0.1. The other two are Mac 10.6.8 and Mac 10.10.5, each running FF 41.0.2 (latest FF). This infinite loop has also occurred in at a kp.org site where I was trying to view a doctor's profile. I have a 1647 line Sample.Firefox.txt that shows what happened in Safe-Mode attempting to get to Apple Bug Reporter. That file is 217Kb in size, and I'm willing to attach it to an email to Mozilla.

Asked by DICKGUERTIN 4 years ago

Last reply by DICKGUERTIN 4 years ago

  • Solved
  • Archived

firefox quits responding halfway through loading a page using Windows 10

I've tried both version 40 and 42. Every time I try to load a webpage, Firefox quits responding part way through. I've gone through add-ons. I went through all the help a… (read more)

I've tried both version 40 and 42. Every time I try to load a webpage, Firefox quits responding part way through. I've gone through add-ons. I went through all the help articles and nothing worked. The problem started after installing Windows 10 and often happens on Politico and Fox News. I have tried uninstalling and reinstalling. After the uninstall I scanned the registry with ccleaner

Asked by Thrasher70 4 years ago

Answered by Thrasher70 4 years ago

  • Archived

Firefox constantly freezing (flash, scripts, etc always stop working). Firefox is completely unusable.

For the past few months or so, Firefox has become completely unusable for me. About every five minutes or so, the browser freezes, and I have to kill the process in orde… (read more)

For the past few months or so, Firefox has become completely unusable for me. About every five minutes or so, the browser freezes, and I have to kill the process in order to re-launch it. I've tried clean uninstall/reinstall, removing all add-ons, etc. Nothing seems to work. I've installed it on 4 of my computers, and it freezes on all of them (Windows 7 Ultimate, Windows 7 Professional, and Windows 10).

Has anybody had any luck fixing the instability, or am I just stuck with Chrome?

Asked by storm311 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Website opens slowly on Firefox.

Hi! My website opens very slowly on Firefox , both on pc and mac. Homepage opens relatively fast, but it goes very slowly from there Chrome etc works fine. Please help … (read more)

Hi! My website opens very slowly on Firefox , both on pc and mac. Homepage opens relatively fast, but it goes very slowly from there Chrome etc works fine. Please help

Asked by Huchub 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Firefox very slow to close, pages open very slowly and I get a crash message on close

bp-cd94350e-7d4f-497d-af7f-f56fd2160205 04/02/2016 9:05 PM bp-7fbd5667-5d55-47a0-8c9b-d68b32160205 04/02/2016 8:30 PM This is a fresh install (I uninstalled and remove… (read more)

bp-cd94350e-7d4f-497d-af7f-f56fd2160205 04/02/2016 9:05 PM bp-7fbd5667-5d55-47a0-8c9b-d68b32160205 04/02/2016 8:30 PM


This is a fresh install (I uninstalled and removed all folders and registry entries before reinstalling). Ive run scans for infections.

Firefox is very slow to bring up pages (30 seconds minimum) while IE and Chrome are normal.

When I close FF, the firefox.exe process doesnt' close for 3 to 5 minutes ad then I get a "Firefox crashed" message.

I'm seeing this on a ton of machines (7 and Vista).

Please help!

Asked by brundleflyguy 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

newest update kills FF... tried everything downloaded old version and it works fine... your ball

Firefox 49.0.1 update seems to load, shows brief busy icon .. shows loaded in files, shows as running in task mgr. Removing and reloading does nothing even with shutdown … (read more)

Firefox 49.0.1 update seems to load, shows brief busy icon .. shows loaded in files, shows as running in task mgr. Removing and reloading does nothing even with shutdown between... safe mode, administrator run... nothing. Reloaded old 48 ran without a pause.

Hints

Asked by blackcrow8 3 years ago

Last reply by assistance-multi 3 years ago

  • Archived

poor browser performance lately

For about the last month I have seen my Firefox browser get very slow. I also see for a brief time, a message at the top that says "Firefox not responding" when I access … (read more)

For about the last month I have seen my Firefox browser get very slow. I also see for a brief time, a message at the top that says "Firefox not responding" when I access a web site. This message at the top of my screen window only lasts for a short time, and then disappears. I would appreciate any help and suggestions that may help my problem. Thank you.

Asked by sciencemagic 3 years ago

Last reply by sciencemagic 3 years ago

  • Solved
  • Archived

How to permanently fix firefox slowness(lag)? Everything is VERY temporary ONLY.

I've tried EVERYTHING I can find on here to fix the lagging of my firefox. It mostly does it after I've had it up for few hours and/or when I have Raidoloyalty on. I get … (read more)

I've tried EVERYTHING I can find on here to fix the lagging of my firefox. It mostly does it after I've had it up for few hours and/or when I have Raidoloyalty on. I get paid to listen to them so it not working really is pissing me off! Everything I've read and tired works for like MAYBE a month and then it's right back to doing it again. I am NOT going to constantly go back and do all that stuff EVERY month! I shouldn't HAVE to. Isn't there a way to fix this permanently? or at least fix it for 6 to 8 months or something?

Asked by Lilith33 3 years ago

Answered by Lilith33 3 years ago

  • Archived

In Firefox 55 (2017) does it still make sense to move the cache to RAM?

I refer to the classic case where I have an SSD and don't want to "consume" it by watching endless videos on YouTube (and/or other sites) that are being buffered to the d… (read more)

I refer to the classic case where I have an SSD and don't want to "consume" it by watching endless videos on YouTube (and/or other sites) that are being buffered to the disk. Or does the buffering of such videos occur in RAM by default in Firefox?

I also want to speed up Firefox at the maximum.

What are the downsides of having the entire cache in RAM and, if none, why isn't the default instalation with no cache at all on the disk (browser.cache.disk.enable = false) ?

What is the best configuration of Firefox (regarding cache) on a laptop with the an SSD and 4 GB of RAM?

Thanks in advance.

Asked by PopStarWannabe 2 years ago

Last reply by user633449 2 years ago

  • Archived

firefox is often downloading full bandwidth

Hi there i've this problem: Since i've reinstalled firefox 2 weeks ago after formatting pc , firefox is slower then it was before and when i go to a website often it stay… (read more)

Hi there i've this problem: Since i've reinstalled firefox 2 weeks ago after formatting pc , firefox is slower then it was before and when i go to a website often it stays for at least 3 min downloading at full bandwidth (15 mb/s) after fully loading it. It also is very slow in loading websites compared both to firefox pre formatting and chrome for example.

Sometimes the downloading appears randomly, even after 20-30 minutes of idle computer (i know cause my brother complains about internet lagging)


I've tried to go to the same website from chrome and firefox and chrome doesn't have the downloading issue to excluse it is a website issue.

i've 55.0.3

extensions: download them all download them all anticontainer ublock origin vlc context menu

Thank you for help

Asked by thepatriot87 2 years ago

Last reply by cor-el 2 years ago