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  • Archived

Couldn't load XPCOM error in non-persistent VDI

We use Firefox fairly extensively in our VDI environment and has become our organization's standard web browser. In a non-persistent VDI environment, on occasion we have … (read more)

We use Firefox fairly extensively in our VDI environment and has become our organization's standard web browser. In a non-persistent VDI environment, on occasion we have users that experience the dreaded "Couldn't load XPCOM" popup error message. In my research this usually is attributed to a faulty/corrupt update. We are a VMware View shop using instant clones with what's called a "Writable Volume" which is, in essence, a file system filter that allows certain user data to be written to persistent storage and the rest is written to the non-persistent VM. Upon logout the persistent disk is detached and the non-persistent VM is removed/rebuilt.

We are using the ESR branch of Firefox with policies configured to disable automatic updating, so I'm not sure where Firefox is breaking. Is there anything I can do to assist? On top of this, it's more difficult to reproduce since I'm unable to causing it to error out myself.

Asked by mchadwickIT 10 months ago

Last reply by FredMcD 10 months ago

  • Archived

Cannot get the update for Adobe Flash on my system; all I get is the revolving disc showing something should be happening; why?

I kep getting the message that Adobe Flash needs updating but everytime I try to update by following the links I get nowhere. I ened up with a screen showing a spinning l… (read more)

I kep getting the message that Adobe Flash needs updating but everytime I try to update by following the links I get nowhere. I ened up with a screen showing a spinning line (?); this remains for up to an hour at which point I gave up. What can I do to update this add-on please?

Asked by malteser17 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Upgrade to .40, Kaspersky finds a trojan and deletes firefox Why

Trying to update to to.40, Kaspersky immediately sees aTrojan in Firefox.exe and deletes Firefox altogether. Has anyone else found this please? The Trojan is PDM.Trojan.W… (read more)

Trying to update to to.40, Kaspersky immediately sees aTrojan in Firefox.exe and deletes Firefox altogether. Has anyone else found this please? The Trojan is PDM.Trojan.Win32.generic and seems to embedded in Firefox.exe

Asked by BillWH 4 years ago

Last reply by the-edmeister 4 years ago

  • Archived

How to unistall Firefox 40.0.3 from Windows 10. Nothing worked so far.

Mozilla Firefox is like virus to me. I did try all possible advices I found on Internet and nothing did help. Is there any real support from creators of this stubborn bro… (read more)

Mozilla Firefox is like virus to me. I did try all possible advices I found on Internet and nothing did help. Is there any real support from creators of this stubborn browser?

Asked by snowcon 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

when I bring up the mozilla site it immediately puts up an error message and goes to address WIN-CHECK-JKSUWS.COM

when I try to bring up the mozilla it immediately puts up an error message and goes to address WIN-CHECK-JKSUWS.COM . I've tried deleting the Mozilla software and do… (read more)

when I try to bring up the mozilla it immediately puts up an error message and goes to address WIN-CHECK-JKSUWS.COM . I've tried deleting the Mozilla software and downloading a new copy but get the same results.

I'm using windows 7 home premium.

thanks for any help.

Asked by drose 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Cant download flash player

I have tried downloading Adobe flash player several times , when I click on the download arrow nothing happens. The download shows i9n my download folder but nothing happ… (read more)

I have tried downloading Adobe flash player several times , when I click on the download arrow nothing happens. The download shows i9n my download folder but nothing happens when I click on that either.

I was able to download it fine on Chrome, but I prefer Firefox.

Asked by festo 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Why does Firefox update search paralyze web connectivity?

Running the latest Firefox (51.0.1) in Windows 10. Every time Firefox searches for updates, not only will Firefox not open any web page, neither will Chrome (Firefox is … (read more)

Running the latest Firefox (51.0.1) in Windows 10. Every time Firefox searches for updates, not only will Firefox not open any web page, neither will Chrome (Firefox is my default). This a new phenomenon since a recent update. Any suggestions?

Thanks.

Asked by ethantb 3 years ago

Last reply by ethantb 3 years ago

  • Archived

Does Mozilla have anything to do with Digital Dreams 76.73.236.8 ?

I keep seeing my computer connecting to IP's allocated to Digital Dreams. FireFox will not update unless I allow the connection. But, it does not appear to use D D's box… (read more)

I keep seeing my computer connecting to IP's allocated to Digital Dreams. FireFox will not update unless I allow the connection. But, it does not appear to use D D's boxes during the update.

Thanks for your Time, Duke

Would not complete ' Uploading "FF Support 7-2-2017 12-26-01 PM.png"... '

Asked by DukeJinx 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

FIREFOX UPDATES TOO OFTEN -- STOP IT!!

UPDATES ARE TOO FREQUENT!! TOO FREQUENT!! TOO FREQUENT!! I can't get any work done because every time I turn around Firefox has to STOP WHAT I'M DOING and GET MORE UPD… (read more)

UPDATES ARE TOO FREQUENT!! TOO FREQUENT!! TOO FREQUENT!! I can't get any work done because every time I turn around Firefox has to STOP WHAT I'M DOING and GET MORE UPDATES. CUT IT OUT.

Asked by mungfeast 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Preconfigurered Firefox ESR for organization (Custom Default Configuration)

Every laptop on our organization are installed with softphone apps which is x-lite. Thus, we had developing some portal on web to make it easier make some call. Basically… (read more)

Every laptop on our organization are installed with softphone apps which is x-lite. Thus, we had developing some portal on web to make it easier make some call. Basically the portal contains sip link with some number followed by colons.

Our orginzation use Firefox ESR 52.7.3. To make firefox able to handle sip protocol, we add some configuration on about:config as bellow

   network.protocol-handler.expose.sip -> Value -> false

After that, whenever our user click some sip link, the browser would triggered x-lite application. At the first time, the pop up launch application will be shown and then end user will choose default application to handle sip link.

Our client running on Windows Machine.

However, for our user to change about:config and choose default application launcher are hard to do. Hence we need to develop simply way to approach that.

So we think to make a pre-configured Firefox ESR which is comes with custom build configuration and default launch application are the solution for our problem.

I had read from several article that talk about deploying firefor for enterprise that comes with some configuration on default/pref as this link refer https://developer.mozilla.org/en-US/Firefox/Enterprise_deployment_before_60#Configuration. But the Firefox it self aren't ready to download.

However, Is it that any possible way to pre-configured installed? How to customize the installer?

Thanks

Asked by NPEFOX 2 years ago

Last reply by philipp 2 years ago

  • Archived

firefox does not load pages after while

This is very peculiar issue I am facing since last few weeks. One day Firefox was unable to load pages , I assumed it's problem with my router/network connection so I res… (read more)

This is very peculiar issue I am facing since last few weeks. One day Firefox was unable to load pages , I assumed it's problem with my router/network connection so I restarted router and laptop and it worked for some time before stopped loading pages again. After few attempts I realized that only Firefox is not able to load the pages. and other browsers are fine. I tried suggested solutions in answer to similar question https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can , again it worked for few minutes before landing into same issue. I am not sure what supporting data to attach with question, pls let me know if you need any logs/settings info etc.


Thanks

Asked by amitjmane 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

FIREFOX è donna, ma non HO DIVERSO DAMA FIREFOX ed eliminato da GEST ATTIVITA'FIREFOX. EXE -- REFORMATO, problema di rida'. Aiuto ?

Non riesco più ad accedere a FIREFOX, che ha funzionato per molto tempo. Ho già contattato l'assistenza MICROSOFT che ha pulito il sistema ma non ha risolto il problema. … (read more)

Non riesco più ad accedere a FIREFOX, che ha funzionato per molto tempo. Ho già contattato l'assistenza MICROSOFT che ha pulito il sistema ma non ha risolto il problema. Firefox assistenza dice che ci potrebbe essere interazione con programmi antivirus,antispyware,ecc.. Provare a configurare il firewall utilizzato per capire se il problema si risolve. Il problema è il seguente: Firefox non si avvia perché dice: FIREFOX è già avviato, ma non risponde. Il processo esistente di Firefox deve essere chiuso per aprire una nuova finestra. CHIUDI FIREFOX---- HO PROVATO A DISINSTALLARE FIREFOX ed a eliminare da GESTIONE ATTIVITA' il file FIREFOX.EXE -- HO REINSTALLATO FIREFOX - SI E' RIAPERTO MA POCO DOPO E' TORNATO LO STESSO PROBLEMA. HO RIFATTO LA DISINSTALLAZIONE E LA REINSTALLAZIONE ED IL PROBLEMA E' RIMASTO TALE. Avete qualche suggerimento ? Grazie

Asked by LORENZO 7 months ago

Last reply by FredMcD 7 months ago

  • Archived

Hi, Firefox crashes by itself. Tried both safe mode and reinstalling it- nothing works. It just closes by itself without any crash report. Is very ANNOYING

My version of Firefox is 71.0 (32-bit). I tried to reinstall Firefox (did not help), I tried safe mode ( did not help). I tried to disable and enable hardware accelerati… (read more)

My version of Firefox is 71.0 (32-bit). I tried to reinstall Firefox (did not help), I tried safe mode ( did not help). I tried to disable and enable hardware acceleration (did not help). Firefox just CLOSES by itself, and there is not crash reports. Is very annoying. Did RAM test- everything is ok. GPU drivers are also new (nvidia).

Flash plugin is not the problem- it was installed during this whole mess.

Asked by bratjal 6 months ago

Last reply by cor-el 6 months ago

  • Archived

How do I do a clean reinstall on a Mac?

Firefox has crashed on me a few times in a week or less. Not sure if problems on Facebook from the same time frame are related -- wrong photos showing up when I click on… (read more)

Firefox has crashed on me a few times in a week or less. Not sure if problems on Facebook from the same time frame are related -- wrong photos showing up when I click on notifications. (One person's photo shows up next to another person's post.Intermittent but frequent.) Friend suggested I uninstall and reinstall Firefox, but Googling articles on how to do it have left me unsure how to proceed. I am not very high tech, but I can follow instructions in plain English.

Asked by EssNCfan 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Mozilla uninstalled from MAC don´t know what or how, and cant be installed again

Mozilla web browser uninstalled by itself or mac or I dont know what, and I cant install it again. App does not appear when I run the downloaded program. Thanks AB … (read more)

Mozilla web browser uninstalled by itself or mac or I dont know what, and I cant install it again. App does not appear when I run the downloaded program. Thanks AB

Asked by ARBOL 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Firefox takes a long time to load when first run

Like the title says, Firefox takes a long time to load when first run at boot. It can take as long as 3 minutes to finally load. Compare this to Internet Explorer which t… (read more)

Like the title says, Firefox takes a long time to load when first run at boot. It can take as long as 3 minutes to finally load. Compare this to Internet Explorer which takes 3 seconds. Kind of embarrassing for the developers of Firefox when even Internet Explorer performs better.

Anyways, I reset the settings, and that didn't seem to help. So I did a full uninstall of Firefox using Revo Uninstaller Pro. And even after that, I searched my computer for "Firefox" and "Mozilla" and deleted the few items that came up. So I was sure my computer was completely clean of anything Firefox related. I re-installed Firefox, and it still takes around 2 minutes for the browser to finally load.

My specs:

Windows 10 Pro (x64 bit) Intel Pentium 2.5 GHz (quad core) 8 GB RAM

Firefox:

Version 53.0.2 (x64 bit)

Extensions installed:

Blur YouTube Flash Video Player

Appearance: Default

Plugins: OpenH264 Video Codec Microsoft Office Authorization Plugin Adobe Shockwave Flash Microsoft Silverlight

Hopefully, I can get this problem solved. Like I said, it's an embarrassment when Internet Explorer outperforms Firefox.

Asked by Buzzed_Lightyear 3 years ago

Last reply by FredMcD 3 years ago