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  • Archived

all of a sudden all my logged password have been deleted. how should i recover them.

Dear Team, All of a Sudden all my Saved login password have vanished, only my book marks remains, what should be done to recover the same. edited to fix the leading spac… (read more)

Dear Team,

All of a Sudden all my Saved login password have vanished, only my book marks remains, what should be done to recover the same.


edited to fix the leading space horizontal scrollbar - moderator

Asked by Lavanya.S 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox will not load

I've been using Firefox a long time. Never any problem until immediately after the last automatic update procedure today. Now the application will not load. Instead, I o… (read more)

I've been using Firefox a long time. Never any problem until immediately after the last automatic update procedure today. Now the application will not load. Instead, I only get an error message "Profile Missing..." (see attached screen shot) I tried downloading the latest version from Mozilla and re-installing. It did not resolve the issue. I still got the same error message.

Computer info: Apple Mac Pro 2009 running OS 10.11.6 El Capitan.

Asked by Keyless 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

When trying to backup bookmarks the file is never written (neither json nor html) - the last backup file is dated 12 March, after that nothing.

I continually backup my bookmarks since they have been lost far too many times. Mostly FF reverts to an older version - with no clear indication which one that will be. S… (read more)

I continually backup my bookmarks since they have been lost far too many times. Mostly FF reverts to an older version - with no clear indication which one that will be. Since 12 March I have bookmarked several times but the system reverted to 12 March every time an update or similar occured. Checking the bookmarksbackup and bookmarks folders I find the newer sets of bookmarks have never been stored. So when I try to backup and check the folder the backup should be in (tried a variety of options just to see what happens) the file has NOT been written. I do not want to lose the current set and will therefore not force a new import by deleting locals.sqlite. So I need a fix to be able to store the bookmarks I have now. HTML does not work either, by the way.

Asked by KNResident 1 year ago

Last reply by FredMcD 1 year ago

you made me change my password! Now I would very much like to have everything Back!

Your browser left my computer, I had to re-download it ...you would not accept my password....had to change it. Now everything is gone. they say it was connected to the p… (read more)

Your browser left my computer, I had to re-download it ...you would not accept my password....had to change it. Now everything is gone. they say it was connected to the password you would not accept. it should be connected to me in a way I don't have to loose everything..... As smart as you guys are you should have a way for me to recover my old password.

Asked by its me 4 months ago

Last reply by FredMcD 4 months ago

  • Archived

How do I restore data that was saved into local storage if I manually deleted it?

I had saved up a month's worth of data on mozilla's local storage till recently when I cleared history but accidentally ended up clearing the local storage in the process… (read more)

I had saved up a month's worth of data on mozilla's local storage till recently when I cleared history but accidentally ended up clearing the local storage in the process. I choose everything now all my data is gone. It was very sensitive and important. I would really love to know if there is any way, any way at all that I could recover this data. Please anyone

Asked by leewel 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Bookmarks disappeared; restore seems to do nothing.

Windows 7, 64-bit. Firefox 62.0.3 (64-bit) Noticed today that my bookmarks are gone. Went through many support pages trying to get them back. The bookmarks restore dialog… (read more)

Windows 7, 64-bit. Firefox 62.0.3 (64-bit) Noticed today that my bookmarks are gone. Went through many support pages trying to get them back. The bookmarks restore dialog shows I have a variety of backups, each claimed to be containing ~4500 bookmarks, which sounds about right. Restoring one of them produces no errors, but nothing seems to happen -- my bookmarks are still all gone. Did the "verify" on the Troubleshooting page, didn't see any complaints. Did a backup to a .json file and, wow, that's impressive -- never seen Gnu Emacs lock up trying to load a file before; did they really elect to put no newlines in there?

Finally, I am desperate enough to post for help. :-)

Asked by ronburk 1 year ago

Last reply by ronburk 1 year ago

  • Archived

After desktop crash, ALL passwords lost

I had a desktop freeze and afterwards, ALL my saved passwords are lost AGAIN. This is the second time I am experiencing this disaster. How can I prevent this from happeni… (read more)

I had a desktop freeze and afterwards, ALL my saved passwords are lost AGAIN. This is the second time I am experiencing this disaster. How can I prevent this from happening.. What do I do to recover my logins? Here is what I have on disk:

[turgut@tklaptop a5637r1i.default]$ ls -lt key* -rwxrwxr-x 1 turgut turgut 294912 Dec 12 07:40 key4.db -rw------- 1 turgut turgut 294912 Jul 26 03:22 key4.db.was -rw------- 1 turgut turgut 16384 Mar 16 2018 key3.db

[turgut@tklaptop a5637r1i.default]$ ls -l logins* -rw------- 1 turgut turgut 0 Aug 16 15:07 logins.json-1.corrupt -rw------- 1 turgut turgut 0 Jan 22 10:04 logins.json-2.corrupt -rw------- 1 turgut turgut 1723 Jul 31 11:21 logins.json.isempty -rw------- 1 turgut turgut 0 Aug 16 15:10 logins.json.corrupt

PS: Some of these files are from my previous crash and loss of passwords..

This is Firefox 64.0.2 , gnome, fedora linux 29.

Asked by tkalfaoglu 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Recover passwords from old profile

I have salvaged the key3.db, key4.db, logins.json and signons.sqlite from my old firefox profile. My understanding is that the password information is stored in these fil… (read more)

I have salvaged the key3.db, key4.db, logins.json and signons.sqlite from my old firefox profile. My understanding is that the password information is stored in these files. Can I recover my old login info using these 4 files only?

I already tried dropping them into the new profile and PasswordFox without success,

Asked by michkov 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

How can I get back bookmarks and all data saved from firefox account after reimaging the system

I have firefox account with rams.br@gmail.com account and I've turned on the Sync. my OS(Win 10) got corrupted. My companies IT team has re-imaged the system(It formats a… (read more)

I have firefox account with rams.br@gmail.com account and I've turned on the Sync. my OS(Win 10) got corrupted. My companies IT team has re-imaged the system(It formats and re installs all the softwares). They've installed the firefox 60 esr. I have signed in with my account and tried to restore the data. But I am not seeing/restoring the data. How to get all my bookmarks and other saved data back?

Asked by rbollina 1 year ago

Last reply by the-edmeister 1 year ago

  • Archived

Bookmarks Problem

Hello Mozilla Community My problem is really serious because I have a lot of things on this bookmarks So I got a new hard drive because the old one burned and I couldn't … (read more)

Hello Mozilla Community

My problem is really serious because I have a lot of things on this bookmarks So I got a new hard drive because the old one burned and I couldn't retrieve anything from it after that I installed and opened my account (sign in to sync) on the new Firefox but the bookmarks didn't sync after I sign in and I don't have any HTML backup because I thought It is a sync service my bookmarks should be on this account So I want a way to retrieve them whatever it takes

thanks in advance

Asked by Painxsama 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

Firefox sync, retrieve old bookmarks?

This happened about 10 minutes ago. I retrieved my bookmarks from my synced account, but I accidentally opened my Firefox profile with a different version of Firefox, and… (read more)

This happened about 10 minutes ago. I retrieved my bookmarks from my synced account, but I accidentally opened my Firefox profile with a different version of Firefox, and it deleted all of my bookmarks for some reason, and it got synced.. and now I don't have any bookmarks left.

Could somebody working for Mozilla retrieve my bookmarks? Please

Asked by ihaveaaquestion 2 years ago

Last reply by cor-el 2 years ago

  • Archived

How to fix a corrupt (synched) Bookmarks and corrupt jsonlz4 backups?

My Bookmarks are corrupted, they are synched, so all my other browers are corrupted and all bookmarks backups are also corrupted. How can I fix this? In the sync-log I fo… (read more)

My Bookmarks are corrupted, they are synched, so all my other browers are corrupted and all bookmarks backups are also corrupted.

How can I fix this?

In the sync-log I found the offending bookmark: Sync.Engine.Bookmarks WARN Failed to reconcile incoming record rZXeoYcJLRvV: TypeError: http:///?lidNr=100000363 is not a valid URL. (resource://gre/modules/Bookmarks.jsm:2107:18) JS Stack trace: rowsToItemsArray/<@Bookmarks.jsm:2107:18 < rowsToItemsArray@Bookmarks.jsm:2091:10 < query@Bookmarks.jsm:1696:26 Sync.Engine.Bookmarks WARN Error creating record: TypeError: http:///?lidNr=100000363 is not a valid URL. (resource://gre/modules/Bookmarks.jsm:2107:18) JS Stack trace: rowsToItemsArray/<@Bookmarks.jsm:2107:18 < rowsToItemsArray@Bookmarks.jsm:2091:10 < query@Bookmarks.jsm:1696:26 Sync.ErrorHandler DEBUG bookmarks failed: TypeError: http:///?lidNr=100000363 is not a valid URL. (resource://gre/modules/Bookmarks.jsm:2107:18) JS Stack trace: rowsToItemsArray/<@Bookmarks.jsm:2107:18 < rowsToItemsArray@Bookmarks.jsm:2091:10 < query@Bookmarks.jsm:1696:26

In the Bookmarks browser I can find the offending bookmark, but delete does not work. It does noting.

When I try to restore all my bookmarks from any of the auto generated .jsonlz4 file, then I get the failure: "Unable to process the backup file.".

I can't manually edit the places sqllite DB, and the extension I had for that doesn't work any more on FF Quantum. So I tried with vi, but now bookmarks are even more FOO-BAR.

I can't manually edit the the auto generated .jsonlz4 bookmark backup files. There is no unzip for it.

I'm thourougly f*cked as it is (20+ years of bookmarks are trashed).

Can anybody help. The incorrect bookmark might have been around for a while and doesn't look that offending to me (http:///?lidNr=100000363), but all of a sudden FF makes a complete clusterf*ck of it.

How can I fix this?

Asked by martinr 2 years ago

Last reply by martinr 2 years ago

  • Archived

How do I get my bookmarks back from the cloud if I changed my password?

I created a Firefox account, synced my laptop, and then the tech foloks at my work did a re-imaging of my laptop. When they tried to get my bookmarks and passwords back, … (read more)

I created a Firefox account, synced my laptop, and then the tech foloks at my work did a re-imaging of my laptop. When they tried to get my bookmarks and passwords back, they changed the password for Firefox since it would not take the password I set up. Now, none of the bookmarks or passwords are coming up. My work tech department says it just takes time. However, in a previous chat I was told that if the password gets changed, everything is lost. Is this true?

Asked by Bcuperus 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Where can I get HELP to get my history and bookmarks back A.S.A.P. ?!!!??!!!

'Hacked a month ago ... 'not able to get bkmrks 'n hstry back ... 'got enuf 2 do getting back all that was lost ... 'hate to change browsers but if U can't help this prob… (read more)

'Hacked a month ago ... 'not able to get bkmrks 'n hstry back ... 'got enuf 2 do getting back all that was lost ... 'hate to change browsers but if U can't help this problem w/out using chunks of my now critically limited time ... well ... 'guess I must look for a better browser service that can keep up with the competition. 'Sorry Gang! 'Luv ya and prefer YOU!!! ... BUT let me know please just WHAT you can do, won't you? (from sorry and disappointed customer who still hopes for YOUR success ...)

Asked by cjbr 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Resetting lost passwords

I thought this might be a Windows issue, but it appears more likely to be a Firefox problem...... Almost every time Firefox updates itself on one of my several PCs (a Del… (read more)

I thought this might be a Windows issue, but it appears more likely to be a Firefox problem...... Almost every time Firefox updates itself on one of my several PCs (a Dell), all of my saved logins are removed.

After some checking, I found that the actual logins file had been changed from "logins.json" to "logins.json.corrupt".

Why Firefox is doing this is anybodies guess, but it may have something to do with the actual passwords themselves containing characters that it doesn't like.......

Easy resolution - find the "corrupt" file and rename it!

Using Windows Explorer, you will need to make hidden files visible, then go to (User)>Appdata>Roaming>Mozilla>Firefox>Profiles>(71r822oe.*********), then scrol down to "logins.json.corrupt" - select, rename, "logins.json", agree to the change warning, and exit. All now works as before.

(The bits in brackets will be your own name and registry entry)

Please, Mozilla - can you try and stop this happening in the first place ?

Asked by MichaelM46 1 year ago

Last reply by cor-el 1 year ago

  • Archived

All of my bookmarks are gone. Firefox wasn't even shut down, only minimized. I had bookmarks earlier today, now they are all gone

Using Macbook Pro. I had my computer sleeping and Firefox minimized. I had bookmarks earlier and a bunch on the bookmarks toolbar....now I have nothing. When I go to vi… (read more)

Using Macbook Pro. I had my computer sleeping and Firefox minimized. I had bookmarks earlier and a bunch on the bookmarks toolbar....now I have nothing.

When I go to view all bookmarks > Import > Restore, I have no dated backups listed at all. Nothing. Has it all been lost? Do I have no Firefox profile backups? Any way to get this information back?

Asked by gtessler 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

the profile

hello, Hi, My profile: APPDATA \ Mozilla \ Firefox \ Profiles \ it often changes itself and I lose all passwords, registered add-ons. What are the causes Cordially. Berna… (read more)

hello, Hi, My profile: APPDATA \ Mozilla \ Firefox \ Profiles \ it often changes itself and I lose all passwords, registered add-ons. What are the causes Cordially. Bernard

Asked by lacourtoisie 1 year ago

Answered by FredMcD 1 year ago

  • Archived

missing bookmarks

On Nov 14, my Lenovo laptop received a notice from Microsoft that it was updating Windows 10 and not to shut down the laptop. After an hour or so, I checked my laptop whi… (read more)

On Nov 14, my Lenovo laptop received a notice from Microsoft that it was updating Windows 10 and not to shut down the laptop. After an hour or so, I checked my laptop which had only a blank screen. My Office 365 was missing as was all of my Mozilla/Firefox files (folders and bookmarks) that have been in use for the past 10+ years were missing, no where to be found for re-installing. Mozilla & firefox are used for both personal and business, but primarily for business

My 2 Gmail addresses gave been reestablished as well as the saved emails in each. However the hundreds of folders and bookmarks are still missing, and efforts to down load them to restore them to my laptop have not been successful.

Even though MS created the problem with their latest Windows 10 update, they are unable or not allowed to work on 3rd party software or applications

I would greatly appreciate any information that would facilitate restoring these very important (to me) folders and bookmarks. Please send you tech support and /or advice on restoring these files to my email.

Tom R.

Asked by RedDogs 1 year ago

Last reply by FredMcD 1 year ago