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  • Archived

Firefox crashes

I am unable to open firefox. Every time I open it it crashes. It also crashes when trying to run in safemode Here is one of my crash ID's bp-0d52c4fb-fc29-4be8-b4b0-d1… (read more)

I am unable to open firefox. Every time I open it it crashes. It also crashes when trying to run in safemode


Here is one of my crash ID's bp-0d52c4fb-fc29-4be8-b4b0-d138b2160215

Asked by chorvath 4 years ago

Last reply by Scribe 4 years ago

  • Archived

Firefox crashes on startup. Tried everything on the support site, but no luck.

Get crash report every time I start Firefox. Downloaded, uninstalled, and reinstalled several times. Tried safe mode. Nothing works so far. Submitted crash report. … (read more)

Get crash report every time I start Firefox. Downloaded, uninstalled, and reinstalled several times. Tried safe mode. Nothing works so far. Submitted crash report.

Asked by lede001 4 years ago

Last reply by philipp 4 years ago

  • Archived

Getting crash after installation on windows 10

AdapterDeviceID: 0x1616 AdapterDriverVersion: 20.19.15.4331 AdapterSubsysID: 06451028 AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:45.0.2,l… (read more)

AdapterDeviceID: 0x1616 AdapterDriverVersion: 20.19.15.4331 AdapterSubsysID: 06451028 AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:45.0.2,loop%40mozilla.org:1.1.14 AddonsShouldHaveBlockedE10s: 0 AvailablePageFile: 931921920 AvailablePhysicalMemory: 1176494080 AvailableVirtualMemory: 3748978688 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 55312384 BreakpadReserveSize: 67108864 BuildID: 20160411140819 CrashTime: 1464181182 EMCheckCompatibility: true Email: ambujraj@gmail.com FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1464179244 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x1616, AdapterSubsysID: 06451028, AdapterDriverVersion: 20.19.15.4331 DWrite? DWrite+ D2D1.1? D2D1.1+ D2D? D2D1.1V? D2D1.1V+ D2D+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: esr SafeMode: 0 SecondsSinceLastCrash: 10 StartupTime: 1464181180 SystemMemoryUsePercentage: 71 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20160411140819","version":"45.0.2","vendor":"Mozilla","platformVersion":"45.0.2","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":4000,"virtualMaxMB":4096,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":61,"stepping":4,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":2095,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"installYear":2016},"hdd":{"profile":{"model":"ST500LM021-1KJ152","revision":"0004SDM1"},"binary":{"model":"ST500LM021-1KJ152","revision":"0004SDM1"},"system":{"model":"ST500LM021-1KJ152","revision":"0004SDM1"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"adapters":[{"description":"Intel(R) HD Graphics 5500","vendorID":"0x8086","deviceID":"0x1616","subsysID":"06451028","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVersion":"20.19.15.4331","driverDate":"11-18-2015","GPUActive":true}],"monitors":[{"screenWidth":1366,"screenHeight":768,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1366,"screenHeight":768,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"d3d11","d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"esr","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.newtabpage.enhanced":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false},"profile":{"creationDate":16940},"addons":{"activeAddons":{"loop@mozilla.org":{"blocklisted":false,"description":"Web sharing for Firefox","name":"Firefox Hello Beta","userDisabled":false,"appDisabled":false,"version":"1.1.14","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16906,"updateDay":16902}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"45.0.2","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16906,"updateDay":16902},"activePlugins":[{"name":"Adobe Acrobat","version":"11.0.13.17","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.13","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16704},{"name":"Adobe Acrobat","version":"11.0.13.17","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.13","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16704},{"name":"VLC Web Plugin","version":"2.1.3.0","description":"VLC media player Web Plugin 2.1.3","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["audio/mpeg","audio/x-mpeg","video/mpeg","video/x-mpeg","video/mpeg-system","video/x-mpeg-system","audio/mp4","audio/x-m4a","video/mp4","application/mpeg4-iod","application/mpeg4-muxcodetable","video/x-m4v","video/x-msvideo","application/ogg","video/ogg","application/x-ogg","application/x-vlc-plugin","video/x-ms-asf-plugin","video/x-ms-asf","application/x-mplayer2","video/x-ms-wmv","video/x-ms-wvx","audio/x-ms-wma","application/x-google-vlc-plugin","audio/wav","audio/x-wav","audio/3gpp","video/3gpp","audio/3gpp2","video/3gpp2","video/divx","video/flv","video/x-flv","application/x-matroska","video/x-matroska","audio/x-matroska","application/xspf+xml","audio/x-mpegurl","video/webm","audio/webm","application/vnd.rn-realmedia","audio/x-realaudio","audio/amr","audio/x-flac"],"updateDay":16273},{"name":"Google Update","version":"1.3.30.3","description":"Google Update","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd.google.update3webcontrol.3","application/x-vnd.google.oneclickctrl.9"],"updateDay":16941},{"name":"Microsoft Office 2016","version":"16.0.4266.1001","description":"The plugin allows you to have a better experience with Microsoft SharePoint","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-sharepoint","application/x-sharepoint-uc"],"updateDay":16647},{"name":"Silverlight Plug-In","version":"5.1.40728.0","description":"5.1.40728.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-silverlight","application/x-silverlight-2"],"updateDay":16643},{"name":"Microsoft Office 2016","version":"16.0.4266.1001","description":"The plugin allows you to have a better experience with Microsoft Lync","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/vnd.microsoft.communicator.ocsmeeting"],"updateDay":16647},{"name":"Java(TM) Platform SE 8 U91","version":"11.91.2.14","description":"Next Generation Java Plug-in 11.91.2 for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet","application/x-java-bean","application/x-java-vm","application/x-java-applet;version=1.1.1","application/x-java-bean;version=1.1.1","application/x-java-applet;version=1.1","application/x-java-bean;version=1.1","application/x-java-applet;version=1.2","application/x-java-bean;version=1.2","application/x-java-applet;version=1.1.3","application/x-java-bean;version=1.1.3","application/x-java-applet;version=1.1.2","application/x-java-bean;version=1.1.2","application/x-java-applet;version=1.3","application/x-java-bean;version=1.3","application/x-java-applet;version=1.2.2","application/x-java-bean;version=1.2.2","application/x-java-applet;version=1.2.1","application/x-java-bean;version=1.2.1","application/x-java-applet;version=1.3.1","application/x-java-bean;version=1.3.1","application/x-java-applet;version=1.4","application/x-java-bean;version=1.4","application/x-java-applet;version=1.4.1","application/x-java-bean;version=1.4.1","application/x-java-applet;version=1.4.2","application/x-java-bean;version=1.4.2","application/x-java-applet;version=1.5","application/x-java-bean;version=1.5","application/x-java-applet;version=1.6","application/x-java-bean;version=1.6","application/x-java-applet;version=1.7","application/x-java-bean;version=1.7","application/x-java-applet;version=1.8","application/x-java-bean;version=1.8","application/x-java-applet;jpi-version=1.8.0_91","application/x-java-bean;jpi-version=1.8.0_91","application/x-java-vm-npruntime","application/x-java-applet;deploy=11.91.2","application/x-java-applet;javafx=8.0.91"],"updateDay":16941},{"name":"Java Deployment Toolkit 8.0.910.14","version":"11.91.2.14","description":"NPRuntime Script Plug-in Library for Java(TM) Deploy","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/java-deployment-toolkit"],"updateDay":16941},{"name":"iTunes Application Detector","version":"1.0.1.1","description":"iTunes Detector Plug-in","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/itunes-plugin"],"updateDay":16722},{"name":"Shockwave for Director","version":"12.2.2.172","description":"Adobe Shockwave for Director Netscape plug-in, version 12.2.2.172","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-director"],"updateDay":16758}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1},"gmp-eme-adobe":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 4932972544 TotalPhysicalMemory: 4194775040 TotalVirtualMemory: 4294836224 URL: User32BeforeBlocklist: 1 Vendor: Mozilla Version: 45.0.2 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :

Asked by ambujraj 4 years ago

Last reply by philipp 4 years ago

  • Archived

Firefox crashes

Attempting to open Firefox, before the window opens the crash report shows (and therefore I cannot try safe mode). I have updated Firefox, removed & re-installed, sof… (read more)

Attempting to open Firefox, before the window opens the crash report shows (and therefore I cannot try safe mode). I have updated Firefox, removed & re-installed, software & internet security & drivers are all up to date, no spyware or virus' have been detected. None of this changed anything. I have refreshed Firefox on one of the numerous crashes which led to the window flashing up briefly before crashing but ti does still crash before loading.

Latest Crash ID: bp-feac8e51-b752-4ddc-80df-e50ca2151212 Others include; Crash ID: bp-dd76a5c7-d782-4792-bb51-839bb2151212 Crash ID: bp-52cdf963-2116-4326-8b42-717bd2151212 Crash ID: bp-d534eed8-2692-46cf-a153-238532151212

Asked by ilogikal1 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Firefox crashes

Firefox crashes every time I try to open it, even is safe mode. This started to happen this morning when I updated to version 40. I have tried doing a clean install, remo… (read more)

Firefox crashes every time I try to open it, even is safe mode. This started to happen this morning when I updated to version 40. I have tried doing a clean install, removed firefox and downloaded version 40 and it still does the same thing.


bp-12ba13c5-2ab5-4b70-a91d-948612150812 bp-49b64073-95be-49a1-a2fc-568e42150812 bp-d1ea8f15-24d7-4520-89ae-d436b2150812 bp-20911599-73e7-4fc0-bab5-89fd72150812

Asked by manvel22 5 years ago

Last reply by guigs 5 years ago

  • Archived

Firefox crashes

Just downloaded firefox and can't even start it, as it crashes immediately when the screen opens. Mozilla crash reporter opens up instead. Crash ID: bp-9b7e7f0c-d322-40c5… (read more)

Just downloaded firefox and can't even start it, as it crashes immediately when the screen opens. Mozilla crash reporter opens up instead.

Crash ID: bp-9b7e7f0c-d322-40c5-a8f0-b415c2150904

Won't start in safe mode either.

Asked by mhally 4 years ago

Last reply by cor-el 4 years ago

  • Archived

Firefox crashes

Firefox crashes after upgrading to the latest version. Thing I have done. - Uninstalled & Reinstalled Firefox old and new version - Not able to open firefox under f… (read more)

Firefox crashes after upgrading to the latest version.

Thing I have done. - Uninstalled & Reinstalled Firefox old and new version - Not able to open firefox under firefox safe mode - Did a clean slate installation deleting mozilla firefox folder in Program Files

bp-fe59e48e-f0a6-4567-8135-2fa762151002

Asked by pvang 4 years ago

Last reply by cor-el 4 years ago

  • Archived

Firefox crashes

When I try to start Firefox it just crashes. Last crash report sent was Crash ID: bp-b5ccdd32-c60d-4105-acf7-3b1c92151028 Attached please find the error I try to close … (read more)

When I try to start Firefox it just crashes. Last crash report sent was Crash ID: bp-b5ccdd32-c60d-4105-acf7-3b1c92151028

Attached please find the error I try to close after submitting the report and it just keeps re-opening.

Asked by msavoy_think 4 years ago

Last reply by philipp 4 years ago

  • Archived

Firefox crashes right after installation and reinstallation

I installed a fresh copy of firefox on a new computer and it crashed when I tried to open it. I tried reinstalling and removing any Mozilla folders that I found in the lo… (read more)

I installed a fresh copy of firefox on a new computer and it crashed when I tried to open it. I tried reinstalling and removing any Mozilla folders that I found in the local disk but it still crashed as soon as I installed the new copy of firefox. I tried to run it in normal and safemode but it didn't make a difference: Crash ID: bp-63d1f36a-16bb-4b6d-a4ba-f69ab2150924 Crash ID: bp-289a97c5-b9f9-4964-b59b-48ea92150924 Crash ID: bp-cbe0834d-92ad-47fc-838d-585ff2150924

Asked by whechmer 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Firefox crashes at startup - in safe mode also.

Firefox crashes at startup - in safe mode before ever displaying anything except the crash reporter. This was a knife-switch event, working perfectly fine and then crash… (read more)

Firefox crashes at startup - in safe mode before ever displaying anything except the crash reporter. This was a knife-switch event, working perfectly fine and then crashing on every launch. I do not recall if a system reboot or patch was applied between the working and not working time. Thanks for any help. Doug AdapterDeviceID: 0x11fc AdapterDriverVersion: 9.18.13.1265 AdapterSubsysID: 1909103c AdapterVendorID: 0x10de Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:44.0.2 AvailablePageFile: 22607171584 AvailablePhysicalMemory: 9184464896 AvailableVirtualMemory: 3790475264 BIOS_Manufacturer: Hewlett-Packard BlockedDllList: BreakpadReserveAddress: 88342528 BreakpadReserveSize: 67108864 BuildID: 20160210153822 CrashTime: 1455562322 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1455287562 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x11fc, AdapterSubsysID: 1909103c, AdapterDriverVersion: 9.18.13.1265 Has dual GPUs. GPU #2: AdapterVendorID2: 0x8086, AdapterDeviceID2: 0x0416, AdapterSubsysID2: 1909103c, AdapterDriverVersion2: 9.18.10.3324DWrite? DWrite+ D2D1.1? D2D1.1+ D2D? D2D1.1V? D2D1.1V+ D2D+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 273 StartupTime: 1455562317 SystemMemoryUsePercentage: 44 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20160210153822","version":"44.0.2","vendor":"Mozilla","platformVersion":"44.0.2","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":15801,"virtualMaxMB":4096,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":60,"stepping":3,"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":2693,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.1","locale":"en-US","servicePackMajor":1,"servicePackMinor":0,"installYear":2014},"hdd":{"profile":{"model":"HGST HTS725050A7E630","revision":"GH2O"},"binary":{"model":"HGST HTS725050A7E630","revision":"GH2O"},"system":{"model":"HGST HTS725050A7E630","revision":"GH2O"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"adapters":[{"description":"NVIDIA Quadro K2100M","vendorID":"0x10de","deviceID":"0x11fc","subsysID":"1909103c","RAM":2048,"driver":"nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um","driverVersion":"9.18.13.1265","driverDate":"10-7-2013","GPUActive":true},{"description":"Intel(R) HD Graphics 4600","vendorID":"0x8086","deviceID":"0x0416","subsysID":"1909103c","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32","driverVersion":"9.18.10.3324","driverDate":"10-7-2013"}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1680,"screenHeight":1050,"refreshRate":59,"pseudoDisplay":false}],"features":{"compositor":"d3d11","d3d11":{"status":"available","version":45056,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.newtabpage.enhanced":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true},"profile":{"creationDate":16206,"resetDate":16843},"addons":{"activeAddons":{},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"44.0.2","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16842,"updateDay":16843},"activePlugins":[{"name":"Adobe Acrobat","version":"11.0.14.16","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.14","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16786},{"name":"Adobe Acrobat","version":"11.0.14.16","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.14","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16786},{"name":"VLC Web Plugin","version":"2.2.2.0","description":"VLC media player Web Plugin","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["audio/mpeg","audio/x-mpeg","video/mpeg","video/x-mpeg","video/mpeg-system","video/x-mpeg-system","audio/mp4","audio/x-m4a","video/mp4","application/mpeg4-iod","application/mpeg4-muxcodetable","video/x-m4v","video/x-msvideo","application/ogg","video/ogg","application/x-ogg","application/x-vlc-plugin","video/x-ms-asf-plugin","video/x-ms-asf","application/x-mplayer2","video/x-ms-wmv","video/x-ms-wvx","audio/x-ms-wma","application/x-google-vlc-plugin","audio/wav","audio/x-wav","audio/3gpp","video/3gpp","audio/3gpp2","video/3gpp2","video/divx","video/flv","video/x-flv","application/x-matroska","video/x-matroska","audio/x-matroska","application/xspf+xml","audio/x-mpegurl","video/webm","audio/webm","application/vnd.rn-realmedia","audio/x-realaudio","audio/amr","audio/x-flac"],"updateDay":16821},{"name":"Google Update","version":"1.3.29.5","description":"Google Update","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd.google.update3webcontrol.3","application/x-vnd.google.oneclickctrl.9"],"updateDay":16832},{"name":"Creo View","version":"10.2.31.40","description":"Creo View 10.2.31.40","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-pvlite9-ed"],"updateDay":16510},{"name":"PTC Creo View Control (IsoView Compatibility Interface)","version":"10.2.31.40","description":"PTC Creo View Control (IsoView Compatibility Interface)","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-isoview-iso"],"updateDay":16510},{"name":"Photo Gallery","version":"16.4.3528.331","description":"NPWLPG","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-wlpg3-detect","application/x-wlpg-detect"],"updateDay":16161},{"name":"Microsoft Office 2010","version":"14.0.4730.1010","description":"Office Authorization plug-in for NPAPI browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-msoffice14"],"updateDay":14619},{"name":"Microsoft Office 2010","version":"14.0.4761.1000","description":"The plug-in allows you to open and edit files using Microsoft Office applications","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-sharepoint"],"updateDay":14693},{"name":"Silverlight Plug-

Asked by Slartibartfast_and_mice 4 years ago

Last reply by philipp 4 years ago

  • Archived

Firefox crashes

Multiple users experiencing chrash dumps of Firefox on their new Windows 8 64-bit laptop. The issue occours after installation of Firefox. The installation goes well. Aft… (read more)

Multiple users experiencing chrash dumps of Firefox on their new Windows 8 64-bit laptop. The issue occours after installation of Firefox. The installation goes well. After the question whether something should be imported from another browser, then it gives the crash dump.

Crash-ID: bp-698a729a-daae-42c3-ab77-62cc92150909

AdapterVendorID=0x8086 TelemetryEnvironment={"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20150826023504","version":"40.0.3","vendor":"Mozilla","platformVersion":"40.0.3","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8107,"isWow64":true,"cpu":{"count":4,"vendor":null,"family":null,"model":null,"stepping":null,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.3","servicePackMajor":0,"servicePackMinor":0,"installYear":2015,"locale":"nl-NL"},"hdd":{"profile":{"model":"SAMSUNG MZ7LN256HCHP-000L7","revision":"EMT03L6Q"},"binary":{"model":"SAMSUNG MZ7LN256HCHP-000L7","revision":"EMT03L6Q"},"system":{"model":"SAMSUNG 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Asked by ronnyvanhuenen 4 years ago

Last reply by FredMcD 4 years ago