EVERY time Firefox does an update, my home page changes, my icons for add-ons are gone, EVERY time. I keep asking this question but the responses are not helpful.

EVERY time Firefox does an update just about everything changes for me, including my homepage, my icons for add ons are gone, now my link to my email is gone, I always … (read more)

EVERY time Firefox does an update just about everything changes for me, including my homepage, my icons for add ons are gone, now my link to my email is gone, I always wonder if I'm on the correct version or not. It says I am but what happened to all of my settings. I cannot tell you the number of times I've had to find my THEME and since there is no rhyme or reason as to how the themes are categorized it takes me forever to find the one I want. It doesn't seem to matter what settings I have entered because they are changed along with everything else. I have asked this question before and the answers I have received do not work. And another question. I do not like the background in "black" with the titles highlighted in yellow when I am searching. Very difficult for me to read, I've attempted to change that many times but can't seem to figure that out either. Oh, Lord where is Microsoft 7 when I need it? An OS that even I could figure out.

Perhaps finding the glitch in the changes that always take place after an update should be your next update.

Asked by Rhonda 2 months ago

Last reply by Terry 2 months ago

Google will not let Firefox as a browser

I can only install Firefox by downloading from the google play store. When I do that it installs something but it is not a real version of Firefox. If I download firefox … (read more)

I can only install Firefox by downloading from the google play store. When I do that it installs something but it is not a real version of Firefox. If I download firefox from Firefox web site I get it to install but Google will not list it under browser. I have to use it by clicking on the Firefox icon which is totally separate from Google.This is aggravating. Is there a fix to make it part of Google's browsers? I am using a Samsung Notebook that is Goggle driven. I have the same issue on my desktop computer. Google will not let real firefox as part of Google. Thank you .My email address associated with Firefox is no longer working.

Asked by fayeedwards 1 day ago

Last reply by cor-el 1 day ago

Downolad Files

Hi I have a problem with Firefox (102.0) downloading / saving files to Macbook (OsMonterey). The files are saved in strange machines with the ending part. Ex: video.mp4.p… (read more)

Hi I have a problem with Firefox (102.0) downloading / saving files to Macbook (OsMonterey). The files are saved in strange machines with the ending part. Ex: video.mp4.part The files cannot be opened. Has anyone had a similar problem and can I ask for support?

Asked by diletanti 22 hours ago

Last reply by Chris Ilias 14 hours ago

Download to Overdrive (library app for borrowing audiobooks, etc) no longer works

I believe the latest Firefox update has a glitch which prevents me from downloading audiobooks through the library's Overdrive app. After failing several times and talki… (read more)

I believe the latest Firefox update has a glitch which prevents me from downloading audiobooks through the library's Overdrive app. After failing several times and talking to a very patient librarian, I finally used a different browser and was successful.

Asked by earthenergy 11 hours ago

Last reply by jscher2000 - Support Volunteer 10 hours ago

Unable to load firefox after updating to 102

User unable to launch Firefox browser, will just have an cursor loading and no response after that. The issue might be cause by the DLL QIPCAP64.dll from Forcepoint inter… (read more)

User unable to launch Firefox browser, will just have an cursor loading and no response after that. The issue might be cause by the DLL QIPCAP64.dll from Forcepoint interfering with Mozilla Firefox . This issue occur after firefox auto push to version 102, which is release on 28 june 2022.

Asked by bruno0423 4 hours ago

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Missing Pictures

I downloaded the new improved Firefox and all my pictures posted this year are gone. I asked Mozilla for help and of course like I thought an effing robot must have answe… (read more)

I downloaded the new improved Firefox and all my pictures posted this year are gone. I asked Mozilla for help and of course like I thought an effing robot must have answered me. This is because Mozilla washed their hands of the problem and the robot (obviously uneducated) gave me a song and dance about how this is MY fault and Mozilla is completely blameless. Mozilla is using the old operator error routine we hear so often when a company can’t be bothered to help a customer. Now I am faced with $50 an hour to have a TRUSTED computer repair person to sort this out. Don’t ever ask Mozilla for help, their uneducated robot will just say it’s your problem. Perhaps I should have just stayed with Google Chrome, at least they tried to give an intelligent answer and not give up on their customer and blame the customer for the problem. I think this is on page 35 of the Mozilla customer service manual. When you don’t know the answer just blame the user and move on to a simpler question. An uneducated answer is better than no answer at all. Let the user pay someone to fix the problem caused by Mozilla. Good luck if you ask them anything, best not to waste your time and go to someone private or a grade 9 student that knows more about Mozilla and computers than Mozilla itself does.

Asked by rodger_mckibbon 1 year ago

Last reply by cor-el 1 year ago

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Can't add an addon

Hello there, there isn't a download button for add ons. Everytime when I searched for the button I just found Here to download Firefox. Where can I download the add ons? … (read more)

Hello there,

there isn't a download button for add ons. Everytime when I searched for the button I just found Here to download Firefox. Where can I download the add ons? Thanks.

Asked by angelic_guardian 1 year ago

Last reply by Wesley Branton 1 year ago

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Trouble Restoring Firefox Profile

Hello I'm using the latest version of firefox version 78.0.2 And recently re-installed my Windows 10 0S and I backed up my profile folder for ff in this folder path: C:\U… (read more)

Hello I'm using the latest version of firefox version 78.0.2 And recently re-installed my Windows 10 0S and I backed up my profile folder for ff in this folder path:

C:\Users\Rob\AppData\Roaming

So it was just a simple case of copying over the folder into the same place and I can begin browsing with all my tabs and book marks.

But firefox is not seeing the profile.

Any ideas please? Thanks Rob

Asked by RobCharles1981 1 year ago

Last reply by the-edmeister 1 year ago

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addon

to install addon I hit 3 bars in upper right. I click on Add-ons. I type Malwarebytes Browser Guard in the box for more add-ons. I get a screen for it. But I don't see … (read more)

to install addon I hit 3 bars in upper right. I click on Add-ons. I type Malwarebytes Browser Guard in the box for more add-ons. I get a screen for it. But I don't see how I'm supposed to install on firefox.

Asked by frncie 1 year ago

Last reply by the-edmeister 1 year ago

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lost bookmarks and history

Recently did the automatic upgrade of FireFox for Windows on one of my computers that was not logged in (sync) with FireFox. Upon completion all of my bookmarks and hist… (read more)

Recently did the automatic upgrade of FireFox for Windows on one of my computers that was not logged in (sync) with FireFox. Upon completion all of my bookmarks and history were gone. An upgrade should not have done that.

Thought someone would want to know.

Asked by ESH.FIRE 1 year ago

Last reply by cor-el 1 year ago

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I Can't Use my Firefox in Windows 7.

My Mozilla developed a glitch. So I eventually uninstalled it and reinstalled it. Now it gives me the following message: "Your Firefox profile cannot be loaded. It may be… (read more)

My Mozilla developed a glitch. So I eventually uninstalled it and reinstalled it. Now it gives me the following message: "Your Firefox profile cannot be loaded. It may be missing or inaccessible.". Could someone please explain how I might correct this issue? I would appreciate it.

Asked by guypoetry 1 year ago

Last reply by cor-el 1 year ago

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firefox completely resetting without any confirmations or anything at bootup

as i started up my computer firefox started up some windows for half a second (could not see what they was, didnt click anything) i come back to firefox having started a … (read more)

as i started up my computer firefox started up some windows for half a second (could not see what they was, didnt click anything) i come back to firefox having started a window with Success!

Firefox is ready to go.

Your add-ons and customisations have been removed and your browser settings have been restored to their defaults. If this didn't fix your issue, learn more about what you can do. Restore all windows & tabs Restore only the ones you want

It did this all by itself without me asking it or clicking anything

Asked by Movler 1 year ago

Last reply by FredMcD 1 year ago