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Help keeps mentioning a "shield" to the left of the address bar. I don't see one. Why?

Help continuously mentions something about clicking a "shield" to the left of the address bar, yet my up to date Firefox shows no "shield" anywhere i can find. Has an upd… (read more)

Help continuously mentions something about clicking a "shield" to the left of the address bar, yet my up to date Firefox shows no "shield" anywhere i can find. Has an update obviated the need for it, and if so, do we have updated help files to reflect the new control for security, vpn and cookie usage?

Asked by MaxTrax 2 years ago

Last reply by Terry 2 years ago

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Problem with a web page

Have been using Ancestry UK for years using Firefox, today the pages on Ancestry are greyed over and I cannot insert any or adjust any info on my pages. The first page di… (read more)

Have been using Ancestry UK for years using Firefox, today the pages on Ancestry are greyed over and I cannot insert any or adjust any info on my pages. The first page displays fine but as soon as I click on one of the tabs it loads it and it is greyed over which means I cannot do anything on it. However, I tested it with Chrome and it works ok. I have added 2 photos - 1st a search records page using Firefox and unable to enter any details 2nd is same page using Chrome and can enter details Please can you advise what the problem is ?

Asked by minimo 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

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Firefox not rendering specific items correctly

For the past few days I have had a problem where Firefox does not render specific items correctly. This includes the preview of pdf pages on the left hand side when openi… (read more)

For the past few days I have had a problem where Firefox does not render specific items correctly. This includes the preview of pdf pages on the left hand side when opening a pdf with firefox (not the actual pages itsself just the preview), as well as some of the icons from specific extensions, certain items on maps (for example on google maps) and the list goes on. Im running Firefox on Windows 11 and have never had this problem before. I have the following up to date Version 111.0.1 (64-bit). I recently, at a similar time to this problem appearing changed Browser privacy from standard to strict, but have since changed this back due to the following message under 'strict': "This setting may cause some web sites to not display content or work correctly. If a site seems broken, you may want to turn off tracking protection for that site to load all content." Changing this back however has not fixed the problem. I have attached some images and would appreciate if someone has any ideas what I could do to fix this...

Many Thanks

Asked by benedictvonschubert 1 year ago

Last reply by cor-el 1 year ago

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Unhappy with "List all tabs" icon

Is the "list all tabs" icon a new feature in Firefox 106.0? I am not sure I noticed it before. In either case, I find this icon pestering and wish to have it removed from… (read more)

Is the "list all tabs" icon a new feature in Firefox 106.0? I am not sure I noticed it before. In either case, I find this icon pestering and wish to have it removed from my top bar. Unfortunately, "Customise toolbar" does not appear to allow me to do so.

Asked by hevinroyal 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

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Sync of critical preferences like search engine, privacy etc don't sync, they change too

OK I have been trying to go 100% Firefox for just a few months but with privacy and security as primary directive. It would be wonderful to just be in ine well moderated … (read more)

OK I have been trying to go 100% Firefox for just a few months but with privacy and security as primary directive. It would be wonderful to just be in ine well moderated browser ecosystem and actually being able to have my preferences, interest and personal information centralized with eventual goal of digitally divorcing tech companies from my personal data. I still have to use a lot of different devies with varying OS and it literally took me two years to help Apple fix an AppleId problem. Now that I have that sorted out I have been hoping to move away from gmail entirely and eventually have my own mailserver but using icloud now for macs and pcs.


At a minimum it seems like even after forced manual I have not properly sync an imac with windows 10 PC. So to keep it simple I stay there but this morning when I typed into Firefox on my iMac its was google search not Duckduckgo. Not only have I synced it in firefox but icloud should be redudant and I had removed google from list of potential search engines. There seems to be some way for a hostile takeover of these settings and google connstant agressive intrusions asking for data is not just wrong or annoying its simply impossible to not have facebook or google track me beyond california digital privacy standards. The worst offender may be youtube. I want to fix the browser and sync my stuff. But I am also looking for extensions that will help me do that better.

I am pretty thorough and now just want to learn more and would like to believe one can have a semblance of privacy but it seems like it will be an adversarial experience when the companies that do can rollback privacy with clever tv ads. The 'providers' clearly do not give hoot about rules, preferences and laws designed to protect people's rights.. That is what is particulary frustrating. It is not a fair fight but a good one. I guess what I am wondering is if there are specific modules you could add to detect maybewhen an event like change in search engine occurs and whether logs may exist as to how or why the change was made. Even if it was an accidental quick through a popup in chromium or edge where I was always being cued to come back to Chrome. Logging out doesnt always seem to work so i tried syncing with and chrome with more or less same results. Very little actual control or at least a tendency to revert back to the data miners preferences over mine. I want to help stop that.

Asked by 0light 2 years ago

Last reply by Melchior blausand 1 year ago

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Log in on different sites

I can't log in on some sites with Firefox. I've tried to use another browser (microsoft edge) and with that browser the problem is gone.. Two sites that won't let me in w… (read more)

I can't log in on some sites with Firefox. I've tried to use another browser (microsoft edge) and with that browser the problem is gone.. Two sites that won't let me in with Firefox is cdbaby.com and walley.se What is the problem with Firefox that I use as my ordinary browser?

Asked by borrje 1 year ago

Last reply by Alex R 1 year ago

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Firefox doesn't work normally at lastest version in some website.

No, it is not problem about updating. i re-installed windows and firefox over 10 times, and 103 version with my laptop works great. but same version and same site with my… (read more)

No, it is not problem about updating. i re-installed windows and firefox over 10 times, and 103 version with my laptop works great. but same version and same site with my desktop doesn't work.

but when i installed 99 version on my desktop and finally i found that it works fine!

however i know the dangerous about using outdated browser... any idea...?

Asked by gpangmin 1 year ago

Last reply by gpangmin 1 year ago

  • المُؤرشفة

When I click on a link, a whole new copy of the browser seems to open from the right side of the screen.

When I click on a link, a whole new copy of the browser seems to open from the right side of the screen. This is disconcerting to say the least. More importantly I find i… (read more)

When I click on a link, a whole new copy of the browser seems to open from the right side of the screen. This is disconcerting to say the least. More importantly I find it hard to go back and forth between windows to get something done.

This just started when I downloaded/installed a recent new version of Firefox. (Version 104.0.1)

How do I get rid of this "feature"? I mush prefer opening screens in the same browser copy.

Asked by Eric 1 year ago

Last reply by Eric 1 year ago

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Gmail keeps asking for 2 step verification after "trusting" my computer.

So for my main gmail I have 2 step for obvious security reasons, but I want it to trust my PC so that I don't have to pull out my phone every time I try to access it. No … (read more)

So for my main gmail I have 2 step for obvious security reasons, but I want it to trust my PC so that I don't have to pull out my phone every time I try to access it. No matter how many times I click the option to trust this PC it always ask' for the 2 step, and I don't see the PC on the trusted list in my gmail settings. I have already added "mail.google.com" to the exceptions part of the cookie and site data settings, even "account.google.com" but it just doesn't seem to work. What is the obvious thing that I am missing?

Asked by frankogames 1 year ago

Last reply by cor-el 1 year ago

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slow opening of external links

Using firefox version 102.3.0esr (64-bit) on openSUSE Leap. Since a couple of weeks the opening of external links by clicking a link from any application or when running … (read more)

Using firefox version 102.3.0esr (64-bit) on openSUSE Leap. Since a couple of weeks the opening of external links by clicking a link from any application or when running firefox <url> is taking about 5 seconds when the browser is already open. This was always instantly and still is on same setup on laptop machine, both are updated to the most recent OS packages.

I've tried safe-mode, new profile, copied profile from the laptop, searched online for references but so far I can't pinpoint what the issue seems to be.

Any kind of information as to resolving this issue would be greatly appreciated.

Asked by dutchguy69 1 year ago

Last reply by jonzn4SUSE 1 year ago

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Please put the cursor on the line where we will write our article name.

God, your programmers or other workers make these instructions so darn complex! I was a programmer and I now hate trying to find how to make a recommendation to you. Some… (read more)

God, your programmers or other workers make these instructions so darn complex! I was a programmer and I now hate trying to find how to make a recommendation to you. Somebody went a bit berserk writing these supposed help pages.

You need that programmer to put a cursor at the beginning of the line where we type our description of the article to be saved. And that programmer has a lot of energy, so please allow us to search for the word that WE write as the description. For $4.99 a month, I expect both of these small software changes. We save so many articles and really need to be able to search for whatever code we write as the description of the saved article.

God only knows if this is going to the correct department. This website is a maze of information.

Asked by justglass 1 year ago

Last reply by Paul 1 year ago

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104.0 graphics driver & PC crash regression

Hi there, Since v. 104.0, I am getting graphics driver hangs, graphical glitches in the Firefox window, 'blank' videos where there should be videos & gifs playing an… (read more)

Hi there,

Since v. 104.0, I am getting graphics driver hangs, graphical glitches in the Firefox window, 'blank' videos where there should be videos & gifs playing and even PC hangs (mouse keeps moving, I still hear sound, but the video freezes completely, including OS). This is happening on TWO separate systems, one with a R9 270X, and the other with an old Intel GMA X4500MHD.

I can play GPU-intensive games perfectly fine, and Firefox was fine even with HWA enabled on both systems up to version 103.0.2.

Whatever was changed in the graphics / WebRender stack for v. 104.0, it is UNSTABLE.

Asked by Markus 1 year ago

Last reply by Markus 1 year ago

  • المُؤرشفة

Firefox crashing every time I try to See all downloads

Seems like there's a bug in the new update. I can't see all the downloads, no matter how I try to open the list of downloads, the browser immediately crashes. I tried rei… (read more)

Seems like there's a bug in the new update. I can't see all the downloads, no matter how I try to open the list of downloads, the browser immediately crashes. I tried reinstalling (started a new profile, etc), the issue still persists.

Asked by elh.rotem 1 year ago

Last reply by elh.rotem 1 year ago