منتدى دعم ”Firefox“

I keep having display problems with one website in particular. I keep clearing the website cache, and it temporarily rectifies the problem, only to have it return when more data ends up in the website cache. I am clearing this cache several times a day. I tried closing and reopening Firefox, but that does not clear the cache, even though it is set to clear all browsing history upon closing.

At work I always log on to the Bendigo Bank to look at transactions on our bank account. I need to print them off once a week. Since last week the pages don't print properly. Instead of showing the entire transactions, they are now half covered because the left hand side of the print page is covered by the bank's menu which always shows at the side of the webpage. I contacted the bank who said they'd had other firefox users complaining about this. They said that it's firefox's fault and follows an update which was done. Please can you help? I have attached a snipping tool image of the problem.

I have been experiencing BSOD on my Dell XPS 9500, each time with the error message: DRIVER_IRQL_NOT_LESS_OR_EQUAL

After analyzing the crashdump with WinDbg, it appears the culprit is Firefox. I have experienced 5 crashes in the past week and in each case, the analysis reveals Firefox as the culprit.

Below is the output of the analysis of the last crash dump. Someone please take a look and advise.

I have verified my Firefox is up to date.

''''' .................................. For analysis of this file, run !analyze -v 9: kd> !analyze -v

• *
• Bugcheck Analysis *
• *

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1) An attempt was made to access a pageable (or completely invalid) address at an interrupt request level (IRQL) that is too high. This is usually caused by drivers using improper addresses. If kernel debugger is available get stack backtrace. Arguments: Arg1: 0000000000000008, memory referenced Arg2: 0000000000000002, IRQL Arg3: 0000000000000000, value 0 = read operation, 1 = write operation Arg4: fffff8063ceac82c, address which referenced memory

Debugging Details:

KEY_VALUES_STRING: 1

   Key  : Analysis.CPU.mSec
   Value: 3015

   Key  : Analysis.DebugAnalysisManager
   Value: Create

   Key  : Analysis.Elapsed.mSec
   Value: 16894

   Key  : Analysis.Init.CPU.mSec
   Value: 968

   Key  : Analysis.Init.Elapsed.mSec
   Value: 96173

   Key  : Analysis.Memory.CommitPeak.Mb
   Value: 128

FILE_IN_CAB: 101022-16687-01.dmp

DUMP_FILE_ATTRIBUTES: 0x808

 Kernel Generated Triage Dump

BUGCHECK_CODE: d1

BUGCHECK_P1: 8

BUGCHECK_P2: 2

BUGCHECK_P3: 0

BUGCHECK_P4: fffff8063ceac82c

READ_ADDRESS: fffff8063a51c468: Unable to get MiVisibleState Unable to get NonPagedPoolStart Unable to get NonPagedPoolEnd Unable to get PagedPoolStart Unable to get PagedPoolEnd unable to get nt!MmSpecialPagesInUse

0000000000000008 

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: firefox.exe

TRAP_FRAME: ffffee03ba39def0 -- (.trap 0xffffee03ba39def0) NOTE: The trap frame does not contain all registers. Some register values may be zeroed or incorrect. rax=0000000000000000 rbx=0000000000000000 rcx=ffffee03ba39e1f8 rdx=ffffc8861f890880 rsi=0000000000000000 rdi=0000000000000000 rip=fffff8063ceac82c rsp=ffffee03ba39e080 rbp=ffffee03ba39e0f9

r8=ffffc8861f890950  r9=0000000000000026 r10=ffffc88623668410

r11=0000000000000000 r12=0000000000000000 r13=0000000000000000 r14=0000000000000000 r15=0000000000000000 iopl=0 nv up ei pl zr na po nc NETIO!StreamInvokeCalloutAndNormalizeAction+0x5c: fffff806`3ceac82c 488b4808 mov rcx,qword ptr [rax+8] ds:00000000`00000008=???????????????? Resetting default scope

STACK_TEXT: ffffee03`ba39dda8 fffff806`39c33fa9  : 00000000`0000000a 00000000`00000008 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx ffffee03`ba39ddb0 fffff806`39c2fee8  : ffffee03`ba39df60 ffffc886`35d05e50 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69 ffffee03`ba39def0 fffff806`3ceac82c  : ffffee03`ba39e1c0 ffffc886`1f890950 ffffee03`ba39e1c0 ffffc886`1f890950 : nt!KiPageFault+0x468 ffffee03`ba39e080 fffff806`3ceac0db  : ffffc886`1f890950 ffffc886`1f890880 ffffc886`23668401 00000000`00000000 : NETIO!StreamInvokeCalloutAndNormalizeAction+0x5c ffffee03`ba39e150 fffff806`3cea9c7b  : ffffc885`d3520014 fffff806`a1774cd0 ffffc885`00000000 ffffee03`ba39eae8 : NETIO!StreamProcessCallout+0x2c7 ffffee03`ba39e280 fffff806`3cea8d2d  : 00000000`00000014 ffffee03`ba39eae8 ffffee03`ba39eb10 ffffee03`ba39e990 : NETIO!ProcessCallout+0xa4b ffffee03`ba39e400 fffff806`3cea7a3e  : 00000000`00000005 ffffee03`ba39eb10 ffffc885`d351aaa0 00000000`00000001 : NETIO!ArbitrateAndEnforce+0x59d ffffee03`ba39e530 fffff806`3cea5525  : ffffee03`ba39eea8 ffffee03`ba39e9e0 ffffee03`ba39e9e0 00000000`00000000 : NETIO!KfdClassify+0x33e ffffee03`ba39e8e0 fffff806`3cea5128  : 00000000`00000000 00000000`00000000 00000000`00000000 ffffc886`236ed830 : NETIO!StreamClassify+0x279 ffffee03`ba39ea80 fffff806`3cea4b06  : ffffc886`22a243d0 ffffc885`d3ae8dc0 00000000`00000000 00000000`00000014 : NETIO!StreamCommonInspect+0x2ac ffffee03`ba39ee60 fffff806`3d0669db  : ffffc886`1cd4c5b0 ffffc886`1cd4c5b0 ffffee03`ba39ef60 ffffee03`ba39ef80 : NETIO!WfpStreamInspectSend+0x256 ffffee03`ba39eef0 fffff806`3d066275  : 00000000`00000000 00000000`00000000 ffffc886`155e11b8 ffffc886`155e11b8 : tcpip!TcpEnqueueTcbSend+0x74b ffffee03`ba39f010 fffff806`39a9746a  : 00000000`00000000 00000000`00000000 00000000`00000000 ffffc885`d34d83b0 : tcpip!TcpTlConnectionSendCalloutRoutine+0x25 ffffee03`ba39f050 fffff806`39a973dd  : fffff806`3d066250 ffffee03`ba39f130 ffffc886`3596d6b0 ffffc886`1ca7b020 : nt!KeExpandKernelStackAndCalloutInternal+0x7a ffffee03`ba39f0c0 fffff806`3d09c01d  : ffffc886`14dfc000 fffff806`39a9a235 ffffffff`ffffffff 00000000`00000032 : nt!KeExpandKernelStackAndCalloutEx+0x1d ffffee03`ba39f100 fffff806`3e4e3070  : ffffc886`3596d6b0 ffffee03`ba39fa60 ffffc886`1bac19e0 ffffc886`22dba560 : tcpip!TcpTlConnectionSend+0x8d ffffee03`ba39f170 fffff806`3e4e6989  : ffffc886`1bac19e0 ffffee03`ba39f7b0 00000006`eae7e3a0 fffff806`3a29a87f : afd!AfdFastConnectionSend+0x550 ffffee03`ba39f350 fffff806`39ec951e  : 00000000`00000000 00000000`0001201f ffffee03`ba39fa60 ffffc886`1ca7b010 : afd!AfdFastIoDeviceControl+0xfa9 ffffee03`ba39f6f0 fffff806`39ec7ab6  : 00000000`000004d8 00000000`00000001 00000000`00000000 00000000`00000000 : nt!IopXxxControlFile+0x46e ffffee03`ba39f900 fffff806`39c33965  : 00000000`00000000 ffffde09`82f7fb40 00000000`00000000 ffffc886`22dba560 : nt!NtDeviceIoControlFile+0x56 ffffee03`ba39f970 00007ffd`e646ee54  : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25 00000006`eae7e3c8 00000000`00000000  : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffd`e646ee54

SYMBOL_NAME: NETIO!StreamInvokeCalloutAndNormalizeAction+5c

MODULE_NAME: NETIO

IMAGE_NAME: NETIO.SYS

IMAGE_VERSION: 10.0.22621.601

STACK_COMMAND: .cxr; .ecxr ; kb

BUCKET_ID_FUNC_OFFSET: 5c

FAILURE_BUCKET_ID: AV_NETIO!StreamInvokeCalloutAndNormalizeAction

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {c2ca2d1f-cfdc-88d5-c7bc-7693b8f0de04}

Followup: MachineOwner '''''

If I view sites in any other browser I can view signup forms, Facebook/social media widgets on sites, etc. But they are not there when using Firefox. I do clear cache at all levels.

Hello there, Me and my co-workers are having trouble with Firefox RAM usage. After last update on every PC Firefox started to use too much RAM. Everyone has 8GB RAM and at least Intel Core i4 9th gen. What can we do to optimize Firefox? Is there any settings that will help with performence?

This started a couple of weeks ago. I've cleared my cache, data etc and it still gives me the message " We are unable to access your Account. For further assistance, please call the number on the back of your Card" I have called American Express about it, but it is only a problem with Firefox. I can login on Chrome - which I do not want to use. Help??

Hey, I with through different ways to try and recover my bookmarks and saved passwords after my pc went through a forced update to the new windows OS. I checked other E-mails to see if I may have used the wrong one to login to Firefox, though I only have one. Even check in about:profiles. I can't find any file in my Mozilla folder to try and restore or import bookmarks. I am at a loss and would appreciate any help in this before I start trudging through trying to get my bookmarks back one by one.

Firefox says there is a problem and gives me the option of opening in troubleshooting mode or refreshing Firefox. Opening in troubleshooting mode doesn't solve the problem so I want to try refreshing Firefox - how can I avoid losing all my open tabs (I have many)? Thank you for any help/guidance.

I know there were quite a few people that did not like the 98.0 update to the Downloads Panel... but I was definitely not one of them, haha. I loved it, and so did several friends of mine! Unfortunately, I, along with my 4 Windows devices, no longer have that feature. :( When something is downloaded, I am now prompted with the Windows prompt to "Open with Firefox , Open , or Save" instead of it popping up in the Download Panel with the "Open , Save" options. When I choose save and the location, the file is downloaded and a green checkmark shows on the download icon, but it doesn't open.

Strangely, it DOES open if I have that file type set to "Open with Firefox" automatically... but no other option does it work for, when it 150% did before. I have the "Show panel when download begins" option checked, and I also made sure my about:config option is "true" - still doesn't work. :'( Can anyone help me? Thank you so much!

I need to download the helper application to be able to download adobe.

The instructions below are for Firefox 3.0. This version does not match. Please help

To be able to download, add Adobe's site to the list of "allowed sites" in Firefox:

       On the Tools menu, select Options; click the Content icon
       Check the "Block pop-up windows" box, then the Exceptions button
       On the "Allowed Sites - Popup" window, enter www.adobe.com in the Address box and click Allow, then Close.
   On the Tools menu, select Add-ons; click the "Get Extensions" link in the lower right corner of the popup window.
   On the Add-ons page, select Plugins from the menu on the left.
   Click the green Install Now button that appears under the Acrobat Reader header.
   Adobe's Reader page is displayed. Follow the instructions for downloading the correct version.
   A "Software Installation" box is displayed; click Install Now.

I am trying to transfer my cookies from Chrome over to Firefox, yet the import wizard has no mention of cookies under the chrome category. Things such as Edge Legacy and Internet Explorer have the cookies tab available.

I read that there was a way to do it manually, but I'm unsure of how.

I know things such as CookieBro exist, but I'm unsure if they're safe and they seem like a way to get all my tokens logged.

I've installed Firefox 105.0.3 on a machine with a fresh installation of Windows. I've left the machine running overnight. The next morning, Firefox stops loading pages. When I check C:\Program Files\Mozilla Firefox, I can see that Firefox.exe has a file date of July, instead of October: all the files in this folder are now for version 102 instead of 105. This has happened several times in a row now. What could be causing this problem?

Getting GSoD IRQL_NOT_LESS_OR_EQUAL, process firefox.exe

I need some help with this one. Happening at least 5 times a day. I can provide more info if needed. I've also opened a question on Microsoft's board. Thanks in advance.

From WinDBG of Memory.dmp

PROCESS_NAME: firefox.exe

TRAP_FRAME: fffffd837bfb1ef0 -- (.trap 0xfffffd837bfb1ef0) NOTE: The trap frame does not contain all registers. Some register values may be zeroed or incorrect. rax=ffff918ba174a801 rbx=0000000000000000 rcx=00000000ffffff00 rdx=0000000000001002 rsi=0000000000000000 rdi=0000000000000000 rip=fffff8057b01ca09 rsp=fffffd837bfb2080 rbp=fffffd837bfb20f9

r8=0000000000001002  r9=0000000000000000 r10=0000000000012eed

r11=0000000000000147 r12=0000000000000000 r13=0000000000000000 r14=0000000000000000 r15=0000000000000000 iopl=0 nv up ei pl zr na po nc NETIO!StreamInvokeCalloutAndNormalizeAction+0x239: fffff805`7b01ca09 4183795003 cmp dword ptr [r9+50h],3 ds:00000000`00000050=???????? Resetting default scope

STACK_TEXT: fffffd83`7bfb1da8 fffff805`76e33fa9  : 00000000`0000000a 00000000`00000050 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx fffffd83`7bfb1db0 fffff805`76e2fee8  : 00000000`00000002 00000000`00000000 00000000`00000000 ffff918b`96d694b0 : nt!KiBugCheckDispatch+0x69 fffffd83`7bfb1ef0 fffff805`7b01ca09  : fffffd83`7bfb21f8 fffffd83`7bfb20f9 fffffd83`7bfb21c0 ffff918b`a174a8f0 : nt!KiPageFault+0x468 fffffd83`7bfb2080 fffff805`7b01c0db  : ffff918b`a174a8f0 ffff918b`a174a820 ffff918b`a174a801 00000000`00000000 : NETIO!StreamInvokeCalloutAndNormalizeAction+0x239 fffffd83`7bfb2150 fffff805`7b019c7b  : ffff918b`54de0014 fffff805`c5464e40 ffff918b`00000000 fffffd83`7bfb2ae8 : NETIO!StreamProcessCallout+0x2c7 fffffd83`7bfb2280 fffff805`7b018d2d  : ffff918b`52a40014 fffffd83`7bfb2ae8 fffffd83`7bfb2b10 fffffd83`7bfb2990 : NETIO!ProcessCallout+0xa4b fffffd83`7bfb2400 fffff805`7b017a3e  : fffffd83`7bfb26a8 fffffd83`7bfb2630 fffffd83`7bfb2b10 ffff918b`adf438f0 : NETIO!ArbitrateAndEnforce+0x59d fffffd83`7bfb2530 fffff805`7b015525  : fffffd83`7bfb2ea8 fffffd83`7bfb29e0 fffffd83`7bfb29e0 00000000`00000000 : NETIO!KfdClassify+0x33e fffffd83`7bfb28e0 fffff805`7b015128  : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : NETIO!StreamClassify+0x279 fffffd83`7bfb2a80 fffff805`7b014b06  : ffff918b`94f4a320 ffff918b`598d1ac0 00000000`00000000 00000000`00000014 : NETIO!StreamCommonInspect+0x2ac fffffd83`7bfb2e60 fffff805`7b1d69db  : ffff918b`a30de4b0 ffff918b`a30de4b0 fffffd83`7bfb2f60 fffffd83`7bfb2f80 : NETIO!WfpStreamInspectSend+0x256 fffffd83`7bfb2ef0 fffff805`7b1d6275  : 00000000`00000000 00000000`00000000 ffff918b`a5a17f68 ffff918b`a5a17f68 : tcpip!TcpEnqueueTcbSend+0x74b fffffd83`7bfb3010 fffff805`76c9746a  : 00000000`00000000 00000000`00000000 00000000`00000000 ffff918b`55ffe140 : tcpip!TcpTlConnectionSendCalloutRoutine+0x25 fffffd83`7bfb3050 fffff805`76c973dd  : fffff805`7b1d6250 fffffd83`7bfb3130 ffff918b`9da2b370 ffff918b`ae592ab0 : nt!KeExpandKernelStackAndCalloutInternal+0x7a fffffd83`7bfb30c0 fffff805`7b20c01d  : ffff918b`aaa02000 fffff805`76c9a235 ffffffff`ffffffff 00000000`00000032 : nt!KeExpandKernelStackAndCalloutEx+0x1d fffffd83`7bfb3100 fffff805`7db93070  : ffff918b`9da2b370 fffffd83`7bfb3a60 ffff918b`8ba143f0 ffff918b`9e0d85e0 : tcpip!TcpTlConnectionSend+0x8d fffffd83`7bfb3170 fffff805`7db96989  : ffff918b`8ba143f0 fffffd83`7bfb37b0 00000020`0bb5e960 fffff805`7749a87f : afd!AfdFastConnectionSend+0x550 fffffd83`7bfb3350 fffff805`770c951e  : 00000000`00000000 00000000`0001201f fffffd83`7bfb3a60 ffff918b`ae592aa0 : afd!AfdFastIoDeviceControl+0xfa9 fffffd83`7bfb36f0 fffff805`770c7ab6  : 00000000`00000001 ffffb522`3b58b573 00000000`00000000 00000000`00000000 : nt!IopXxxControlFile+0x46e fffffd83`7bfb3900 fffff805`76e33965  : 00000000`80004004 000001b7`591c1180 000001b7`069eed90 000001b7`59152f80 : nt!NtDeviceIoControlFile+0x56 fffffd83`7bfb3970 00007ffd`1574ee54  : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25 00000020`0bb5e988 00000000`00000000  : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffd`1574ee54

SYMBOL_NAME: NETIO!StreamInvokeCalloutAndNormalizeAction+239

Using the latest version of Firefox 105. If I click on a Youtube short on any channel the page opens and immediately plays the short below the one I selected. I then the use the scroll wheel to jump back to the original short, however, often when I do this the page has trouble going up to the first short in the sequence, stuttering a bit when I scroll back up. When it gets there a further problem occurs, only the audio of the short plays, not the video. Going back and selecting the short again fixes it. Very strange issue, started happening about a few weeks ago. Now October 2022.

Not able to access fred meyer or kroger pharmacy web sites due to pop ups and add blockers for 2 weeks now... I changed password but still not able to get in? What to do?

Hello,

recently i've bought a new microsoft surface studio laptop and i noticed that when i am watching something on youtube, netflix or any other platform the video (sound is ok) is freezing after 9-10 sec of watching. I checked my componetns, temperatures, but then i tried another browser - google chrome. It worked smoothly. I use firefox since 2013 and i love it, but now I am considering switching to a different browser, because something is wrong here and it's not a hardware problem but rather a software issue, which is obviously firefox here... I am open for any advices on how to fix this freezing problem and just to be clear: i really don't want to change my browser... i like it :(

Best Regards Micheal