Showing questions tagged: اعرض كل الأسئلة
  • المُؤرشفة

Firefox crashes

Firefox crashes every time I try to open it, even is safe mode. This started to happen this morning when I updated to version 40. I have tried doing a clean install, remo… (read more)

Firefox crashes every time I try to open it, even is safe mode. This started to happen this morning when I updated to version 40. I have tried doing a clean install, removed firefox and downloaded version 40 and it still does the same thing.


bp-12ba13c5-2ab5-4b70-a91d-948612150812 bp-49b64073-95be-49a1-a2fc-568e42150812 bp-d1ea8f15-24d7-4520-89ae-d436b2150812 bp-20911599-73e7-4fc0-bab5-89fd72150812

Asked by manvel22 5 years ago

Last reply by guigs 5 years ago

  • المُؤرشفة

Firefox crashes

Multiple users experiencing chrash dumps of Firefox on their new Windows 8 64-bit laptop. The issue occours after installation of Firefox. The installation goes well. Aft… (read more)

Multiple users experiencing chrash dumps of Firefox on their new Windows 8 64-bit laptop. The issue occours after installation of Firefox. The installation goes well. After the question whether something should be imported from another browser, then it gives the crash dump.

Crash-ID: bp-698a729a-daae-42c3-ab77-62cc92150909

AdapterVendorID=0x8086 TelemetryEnvironment={"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20150826023504","version":"40.0.3","vendor":"Mozilla","platformVersion":"40.0.3","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8107,"isWow64":true,"cpu":{"count":4,"vendor":null,"family":null,"model":null,"stepping":null,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.3","servicePackMajor":0,"servicePackMinor":0,"installYear":2015,"locale":"nl-NL"},"hdd":{"profile":{"model":"SAMSUNG MZ7LN256HCHP-000L7","revision":"EMT03L6Q"},"binary":{"model":"SAMSUNG MZ7LN256HCHP-000L7","revision":"EMT03L6Q"},"system":{"model":"SAMSUNG MZ7LN256HCHP-000L7","revision":"EMT03L6Q"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"adapters":[{"description":"Intel(R) HD Graphics 5500","vendorID":"0x8086","deviceID":"0x1616","subsysID":"504117aa","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32","driverVersion":"10.18.10.3977","driverDate":"10-9-2014","GPUActive":true}]}},"settings":{"blocklistEnabled":true,"isDefaultBrowser":false,"e10sEnabled":false,"telemetryEnabled":false,"locale":"nl","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{}},"profile":{"creationDate":16687},"addons":{"activeAddons":{},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"Het standaardthema.","name":"Standaard","userDisabled":false,"appDisabled":false,"version":"40.0.3","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16687,"updateDay":16687},"activePlugins":[{"name":"Adobe Acrobat","version":"11.0.0.379","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":15606},{"name":"Adobe Acrobat","version":"11.0.0.379","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":15606},{"name":"Google Update","version":"1.3.28.13","description":"Google Update","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd.google.update3webcontrol.3","application/x-vnd.google.oneclickctrl.9"],"updateDay":16679},{"name":"Microsoft Office 2013","version":"15.0.4514.1000","description":"The plugin allows you to have a better experience with Microsoft SharePoint","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-sharepoint","application/x-sharepoint-uc"],"updateDay":16546},{"name":"Silverlight Plug-In","version":"5.1.30514.0","description":"5.1.30514.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-silverlight","application/x-silverlight-2"],"updateDay":16203},{"name":"Microsoft Office 2013","version":"15.0.4703.1000","description":"The plugin allows you to have a better experience with Microsoft Lync","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/vnd.microsoft.communicator.ocsmeeting"],"updateDay":16546}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1},"gmp-eme-adobe":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} StartupTime=1441793973 EMCheckCompatibility=true ProductName=Firefox AdapterSubsysID=504117aa FramePoisonBase=00000000f0de0000 Accessibility=Active Vendor=Mozilla Winsock_LSP=MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\\system32\\mswsock.dll \n MSAFD Tcpip [UDP/IP] : 2 : 2 : \n MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\\system32\\mswsock.dll \n MSAFD Tcpip [TCP/IPv6] : 2 : 1 : \n MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\\system32\\mswsock.dll \n MSAFD Tcpip [RAW/IPv6] : 2 : 3 : \n RSVP TCPv6-serviceprovider : 2 : 1 : %SystemRoot%\\system32\\mswsock.dll \n RSVP TCP-serviceprovider : 2 : 1 : \n RSVP UDPv6-serviceprovider : 2 : 2 : %SystemRoot%\\system32\\mswsock.dll \n RSVP UDP-serviceprovider : 2 : 2 : \n MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\\system32\\mswsock.dll InstallTime=1441793860 Theme=classic/1.0 ReleaseChannel=release Notes=AdapterVendorID: 0x8086, AdapterDeviceID: 0x1616, AdapterSubsysID: 504117aa, AdapterDriverVersion: 10.18.10.3977\nD2D- D2D1.1- D2D1.1+ D2D+ DWrite- DWrite+ D3D11 Layers- D3D11 Layers+ FramePoisonSize=65536 AdapterDriverVersion=10.18.10.3977 Version=40.0.3 ServerURL=https://crash-reports.mozilla.com/submit?id={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&version=40.0.3&buildid=20150826023504 BIOS_Manufacturer=LENOVO AdapterDeviceID=0x1616 useragent_locale=nl BuildID=20150826023504 ProductID={ec8030f7-c20a-464f-9b0e-13a3a9e97384} CrashTime=1441793974 SecondsSinceLastCrash=109 BreakpadReserveAddress=52101120 BreakpadReserveSize=67108864 BlockedDllList= SystemMemoryUsePercentage=24 TotalVirtualMemory=4294836224 AvailableVirtualMemory=3827200000 TotalPageFile=9842704384 AvailablePageFile=7556272128 TotalPhysicalMemory=8500527104 AvailablePhysicalMemory=6376820736

Asked by ronnyvanhuenen 5 years ago

Last reply by FredMcD 5 years ago

  • المُؤرشفة

Firefox crashes

Upon trying to start up Firefox 40.0, 40.0.2, or 40.0.3, it shows the main window for approximately two seconds and then crashes, showing the crash reporter. It crashes i… (read more)

Upon trying to start up Firefox 40.0, 40.0.2, or 40.0.3, it shows the main window for approximately two seconds and then crashes, showing the crash reporter. It crashes in safe mode the same way. The crash report shows: Crash ID: bp-7bbba0b3-7e95-4e8b-98f4-a4db02150828

Clean uninstalls and reinstalls of any version of 40 does not help. This affects all Windows PCs in our organization, they all have the same issue. Version 39.0.3 and earlier work without issue.

Asked by desktopsupport 5 years ago

Last reply by philipp 5 years ago

  • المُؤرشفة

Firefox crashes

I have recently received a new work laptop, and I can't seem to get firefox to startup at all. I have uninstalled/re-installed with multiple different versions (40.0, 40.… (read more)

I have recently received a new work laptop, and I can't seem to get firefox to startup at all. I have uninstalled/re-installed with multiple different versions (40.0, 40.0.2, 40.0.3, 40.0.3-funnelcake43) and they all end up with an access violation exception when trying to start Firefox. It will not start in safe mode either, the same unhandled exception is thrown. I know it is the case of trying to read from memory address 0, but obviously I can't figure out what is missing in order to fix that.

Crash report id: bp-2be3e004-a093-4844-ab74-9617b2150915

(I sent a few before I unchecked the box).

Asked by jhill072 5 years ago

Last reply by philipp 5 years ago

  • المُؤرشفة

Firefox crashes

Dear Support, Please help on this, the browser always crash even in safe mode. Crash ID is bp-50191612-bf9e-4f29-8d04-57a312150923 Best Regards, Murray … (read more)

Dear Support,

Please help on this, the browser always crash even in safe mode.

Crash ID is bp-50191612-bf9e-4f29-8d04-57a312150923

Best Regards,

Murray

Asked by asdf123456 5 years ago

Last reply by FredMcD 5 years ago

  • المُؤرشفة

Firefox crashes

My browser stopped working the other day. I am not sure what I was in the middle of but when I refreshed it, I get a pop-up that goes straight to the crash reporter. I ha… (read more)

My browser stopped working the other day. I am not sure what I was in the middle of but when I refreshed it, I get a pop-up that goes straight to the crash reporter. I have tried a fresh install a few times and also tried safe mode, but it still crashes on startup. Crash ID: bp-5b97219d-436a-4278-8948-d0cc52150923

Asked by josh.hanger 5 years ago

Last reply by cor-el 5 years ago

  • المُؤرشفة

Firefox crashes right after installation and reinstallation

I installed a fresh copy of firefox on a new computer and it crashed when I tried to open it. I tried reinstalling and removing any Mozilla folders that I found in the lo… (read more)

I installed a fresh copy of firefox on a new computer and it crashed when I tried to open it. I tried reinstalling and removing any Mozilla folders that I found in the local disk but it still crashed as soon as I installed the new copy of firefox. I tried to run it in normal and safemode but it didn't make a difference: Crash ID: bp-63d1f36a-16bb-4b6d-a4ba-f69ab2150924 Crash ID: bp-289a97c5-b9f9-4964-b59b-48ea92150924 Crash ID: bp-cbe0834d-92ad-47fc-838d-585ff2150924

Asked by whechmer 5 years ago

Last reply by FredMcD 5 years ago

  • المُؤرشفة

Firefox crashes

Firefox crashes after upgrading to the latest version. Thing I have done. - Uninstalled & Reinstalled Firefox old and new version - Not able to open firefox under f… (read more)

Firefox crashes after upgrading to the latest version.

Thing I have done. - Uninstalled & Reinstalled Firefox old and new version - Not able to open firefox under firefox safe mode - Did a clean slate installation deleting mozilla firefox folder in Program Files

bp-fe59e48e-f0a6-4567-8135-2fa762151002

Asked by pvang 5 years ago

Last reply by cor-el 5 years ago

  • المُؤرشفة

Firefox crashes

Can't open firefox. Have tried updating. Doing a clean install twice. Nothing helps. Can't get into safe mode either. Not willing to delete my profile. I need my fa… (read more)

Can't open firefox. Have tried updating. Doing a clean install twice. Nothing helps. Can't get into safe mode either. Not willing to delete my profile. I need my favorites etc.

crash.submission.1 1444692217 c6ad1d1a-0201-48e2-836c-60d5b9f9f80b true bp-1abb98f7-ba37-45db-ba5f-305e62151012


crash.main.2 1444692211 c6ad1d1a-0201-48e2-836c-60d5b9f9f80b ProductName=Firefox ReleaseChannel=release Version=41.0.1 BuildID=20150929144111 ProductID={ec8030f7-c20a-464f-9b0e-13a3a9e97384} SecondsSinceLastCrash=66 BlockedDllList= SystemMemoryUsePercentage=44 TotalVirtualMemory=4294836224 AvailableVirtualMemory=4050284544 TotalPageFile=16934649856 AvailablePageFile=12594708480 TotalPhysicalMemory=8468267008 AvailablePhysicalMemory=4662812672

Asked by zachiatrist 5 years ago

Last reply by cor-el 5 years ago

  • المُؤرشفة

Firefox crashes

I am running Windows 7 Enterprise. Firefox has been running fine. However this morning Firefox crashes on startup. This includes crashing on startup in Safe mode and a… (read more)

I am running Windows 7 Enterprise. Firefox has been running fine. However this morning Firefox crashes on startup. This includes crashing on startup in Safe mode and after a Refresh and after an uninstall and reinstall.

Crash ID: bp-280badde-626d-4838-b6d1-1e9982151022

I am unable to open the tool for troubleshooting information.

Asked by KentLaver 5 years ago

Last reply by philipp 5 years ago

  • المُؤرشفة

Firefox crashes

When I open Firefox it just crashes. I have tried uninstalling and re-installing. I have tried safe mode. I have even done a format reload and when I update to the latest… (read more)

When I open Firefox it just crashes. I have tried uninstalling and re-installing. I have tried safe mode. I have even done a format reload and when I update to the latest version of Firefox it crashes again. I can get pre 40 versions to work but 40+ crashes.

Here are one of the crash ID's

Crash ID: bp-fedc1f16-065d-4d1c-952b-9be9c2151026

Asked by Jacquesr 5 years ago

Last reply by philipp 5 years ago

  • المُؤرشفة

Firefox crashes

When I try to start Firefox it just crashes. Last crash report sent was Crash ID: bp-b5ccdd32-c60d-4105-acf7-3b1c92151028 Attached please find the error I try to close … (read more)

When I try to start Firefox it just crashes. Last crash report sent was Crash ID: bp-b5ccdd32-c60d-4105-acf7-3b1c92151028

Attached please find the error I try to close after submitting the report and it just keeps re-opening.

Asked by msavoy_think 5 years ago

Last reply by philipp 5 years ago

  • المُؤرشفة

Firefox crashes

crash ID: bp-54f5137e-304e-437a-afe8-d3e582151102 Happens everytime I startup up firefox. I tstarted happening when I tried to launch firefox in the middle of a resource … (read more)

crash ID: bp-54f5137e-304e-437a-afe8-d3e582151102 Happens everytime I startup up firefox. I tstarted happening when I tried to launch firefox in the middle of a resource overload freeze on my computer. I tried reinstalling, safe mode, and refreshing firefox. after refreshing firefox i was able to get firefox to launch, but it immediately crashes in less than a second

Asked by peteydidit 5 years ago

Last reply by philipp 5 years ago