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audio issues

audio stops completely for exactly 0.4 seconds when un-pausing video, this affects any "interruptions" including skipping around, clicking on timestamps and any ohter typ… (read more)

audio stops completely for exactly 0.4 seconds when un-pausing video, this affects any "interruptions" including skipping around, clicking on timestamps and any ohter type. issue stops completely when another youtube tab with a video playing is currently active.

i have tried any regular troubleshooting tips, including any and all forums i've found online to no avail. this is not happening in any other browser.

Open 1 1065

Audio is not playing on the browser. What must I do to get it working?

I cannot get audio to play on the browser. I've gone into settings and the default says that audio should be on for all websites. However, Youtube, facebook, instagram,… (read more)

I cannot get audio to play on the browser. I've gone into settings and the default says that audio should be on for all websites. However, Youtube, facebook, instagram, etc., won't play audio. Audio plays on other browsers (Chrome, Edge). what must I do to get audio working?

Open 1 220

Sound for Firefox works in troubleshooting mode but not in standard mode.

My sound does not work when using Firefox. But when I switch to the troubleshooting mode in the "Help" menu, the sound works normally. I did not make any changes to sou… (read more)

My sound does not work when using Firefox. But when I switch to the troubleshooting mode in the "Help" menu, the sound works normally. I did not make any changes to sound settings. Sound was fine last night and did not work when I woke the computer up this morning. I am using Windows 11. Going from troubleshooting mode back to normal mode causes the sound to stop working again.

Open 1 170

I have no sound on Firefox.

Tell me why I have no sound on Firefox and how to fix it. I do have sound on DuckDuckGo and AVG Secure Browser. I have checked my sound setting 55% and not muted. I have … (read more)

Tell me why I have no sound on Firefox and how to fix it. I do have sound on DuckDuckGo and AVG Secure Browser. I have checked my sound setting 55% and not muted. I have shut down and started laptop, still no sound. I checked Firefox updates and am good.

Open 1 160

subtitles appearing on all video, not just YouTube

subtitles appearing on all YouTube content, even though subtitles turned off. I have toggled the cc button and also subtitles in settings with no luck. The cc box does wo… (read more)

subtitles appearing on all YouTube content, even though subtitles turned off. I have toggled the cc button and also subtitles in settings with no luck. The cc box does work to turn subtitles in not YouTube videos.

Open 1 1 140

videos opened in a new tab have an audio daley of 2 to 3 seconds.

why do videos opened in new tabs have an audio delay before the sound comes on? this is a recent phenomenon. So, when I right click a video and click 'open in new tab' wh… (read more)

why do videos opened in new tabs have an audio delay before the sound comes on? this is a recent phenomenon. So, when I right click a video and click 'open in new tab' when the video starts the audio is delayed 2 to 3 seconds. normally there is no audio lag. this has been happening for perhaps two weeks now. is it related to a setting? I recently adjusted the security and privacy settings.

Open 1 100

change device to sound

The sound works for me on Opera (PC Win11), but not on Mozilla - I see it as a bug in the browser... even after clicking on the playback device in the bottom right corner… (read more)

The sound works for me on Opera (PC Win11), but not on Mozilla - I see it as a bug in the browser... even after clicking on the playback device in the bottom right corner in Mozilla, the sound doesn't start playing...

Open 1 100

I have been receiving Directv content in Mozilla Firefox for months without an issue when Suddenly, two days ago it suddaenly stopped and the messge read "we couldn't play this content at this time" I would like to understand why this happened.

I was receiving Directv content on Mozilla Firefox for months without issue. Suddenly it stopped completely and left a message "We couldn't play this content at this time… (read more)

I was receiving Directv content on Mozilla Firefox for months without issue. Suddenly it stopped completely and left a message "We couldn't play this content at this time". I don't understand why this happened or how to fix it. I want to do all my browsing with Mozilla Firefox so I need help. It would be truly excellent if I could speak to a human about this issue. Please.

Open 2 80

No sound only on the Firefox browser

After a Windows 11 update my Firefox browser no longer has any audio. The sound is turned all the way up in the Sound Mixer and I have no Bluetooth devices connected. Aft… (read more)

After a Windows 11 update my Firefox browser no longer has any audio. The sound is turned all the way up in the Sound Mixer and I have no Bluetooth devices connected. After it initially happened I connected my Bluetooth earbuds and it worked for a few minutes before it too lost audio.

I have audio on all my other applications.

Open 1 60

No audio with firefox

Suddenly no audio when using Firefox. Only setting I can find says audio is allowed from all websites. There are no websites listed on that settings page. Audio works fin… (read more)

Suddenly no audio when using Firefox. Only setting I can find says audio is allowed from all websites. There are no websites listed on that settings page. Audio works fine using other browsers. Any thoughts?

Thanks in advance. Bob Peetz

Open 1 60

Firefox crashes while browsing sites with video content

Hello there. Since last update i'm unable to browse websites like youtube, social media and all other websites with video content. Video often fails to load,the wholewebs… (read more)

Hello there.

Since last update i'm unable to browse websites like youtube, social media and all other websites with video content. Video often fails to load,the wholewebsite is not loading, freezes while played or while exiting full screen mode. All of these freezes the browser - the site cannot be refreshed, links does not work. The only way is to close the tab with the freezed page or kill the Firefox process in windows Task Manager. Refreshing, re-installing, deleting or using different profile don't work. Same with add-ons. Seems like the issue lies within the browser and it started to appear since last update.

Open 6 50

cannot play videos on hulu despite following help instructions

Unable to play a video on Hulu with my own Hulu account, which I have had no issues in the past doing, even with all my ad blockers and trackers enabled (Privacy Badger, … (read more)

Unable to play a video on Hulu with my own Hulu account, which I have had no issues in the past doing, even with all my ad blockers and trackers enabled (Privacy Badger, uBlock Origin, AdBlocker Ultimate, Ghostery, and Malwarebytes). I have tried disabling all of the above extensions, refreshing the website and still no luck. I have also followed the instructions Hulu guides me to via a link on the screen (see attached screenshot) to their help page https://help.hulu.com/article/hulu-power-cycle?utm_source=hulu&utm_medium=error-message&utm_campaign=video-02 None of these have helped either. My internet speed is fine, I checked it through 3 different internet speed testers to verify Also checked my Wifi signal through our Google Home portal. I've searched online for solutions and haven't found anything new to help or in the Mozilla Support forum. My computer/laptop is up to date on all updates and software. Appreciate any support, thank you!

Open 3 40