Malware invasion of my Firefox browser on my desk top HELP

My Apple desktop has been compromised by malware on my Firefox browser. HELP! Do I need to erase the history? Please respond asap: [edited] on 7.20.24 Thank you, Kat Fra… (read more)

My Apple desktop has been compromised by malware on my Firefox browser. HELP! Do I need to erase the history? Please respond asap: [edited] on 7.20.24 Thank you, Kat Franck

Asked by qatarkat 1 month ago

Last reply by TechHorse 1 month ago

browser start up

Everytime I start firefox, none of my previous tabs are re-opened. This is the same even if I ENABLED "Open previous windows and tabs" What is the problem? I'm using F… (read more)

Everytime I start firefox, none of my previous tabs are re-opened. This is the same even if I ENABLED "Open previous windows and tabs"

What is the problem?

I'm using Firefox version 128.0.2 (64-bit) for Windows OS

Asked by Jere 1 month ago

Last reply by jonzn4SUSE 1 month ago

Not so good anymore?

Been with Firefox for around 17 years now and always thought that it was great. But now seeming to be having a lot of new problems. Hulu...impossible; and "they" even s… (read more)

Been with Firefox for around 17 years now and always thought that it was great. But now seeming to be having a lot of new problems. Hulu...impossible; and "they" even say that "Firefox" likely to blame. Skype...now really messed up; but still working fine with Edge, etc. So Mozi just got too big for yer britches and don't care about your old customers anymore...and just like so many other companies nowadays...Starbucks, ETC! The way its going, then soon probably Sayonara Firefox...RIP.

Asked by George Mari 3 weeks ago

Last reply by TechHorse 3 weeks ago

Cannot Play Movies on Amazon (Prime) at HD resolution (6GB) with version 130.0 Firefox

This is a continuing problem that showed up on version 127, maybe 128, and continued through 129, and now to 130.0. Attempts using Firefox to play movies at HD (highest … (read more)

This is a continuing problem that showed up on version 127, maybe 128, and continued through 129, and now to 130.0.

Attempts using Firefox to play movies at HD (highest 6GB data resolution) fail. Using, for example, the Edge browser works fine. This problem showed up as noted in the first sentence of this post. Manually changing an obscure "about:config" variable from 1 to 0 did not fix the problem.

I just updated to 130.0, immediately tried to play a movie at highest resolution, it failed. Changed the obscure variable from the value it had, 0, to 1 and it failed still. Changed it back to 0 and it failed.

Asked by YetAnotherUser 4 days ago

Last reply by cor-el 4 days ago

XULrunner error

I just started getting this error on 13 August 2024. “XULRunner Error: Platform version ‘129.0.1’ is not compatible [etc.]”. Is there a solution? I can't even get in… (read more)

I just started getting this error on 13 August 2024. “XULRunner Error: Platform version ‘129.0.1’ is not compatible [etc.]”. Is there a solution? I can't even get in to see what version of FF I have.

I don't want to lose all my bookmarks if I reinstall Firefox. And I noticed in past similar problems, the prolem may persist with a newly loaded Firefox.

Asked by tot1 3 weeks ago

Last reply by jonzn4SUSE 3 weeks ago

restore tabs from previous session before crash

I have all of my settings appropriately set according to all recommendations and instructions. When my Firefox opened it had a notice that it had updated. However, when i… (read more)

I have all of my settings appropriately set according to all recommendations and instructions. When my Firefox opened it had a notice that it had updated. However, when it opened ALL of my previously opened tabs were gone. I need them ALL restored since I am a business owner and masters student and rely on them being readily available.

Asked by Sarah Morris 4 days ago

Last reply by jonzn4SUSE 3 days ago

Open link in new tab

Hello. When opening links from a search, I would like to have them always open in a new tab. How can I set this as a preference in Mozilla / Firefox? Currently, I always… (read more)

Hello. When opening links from a search, I would like to have them always open in a new tab. How can I set this as a preference in Mozilla / Firefox?

Currently, I always right click and must select "open link in new tab." I see the option in Settings to "always open in new window", but that is not my objective. I would like to open in new tab, so that I retain my original search results in the current tab.

Thank you.

Asked by Lynda Funke 1 month ago

Last reply by cor-el 1 month ago

Firefox is default. "search with GOogle" shows up

I just downloaded Firefox and designated it as my default browser. The purpose was to get away from using Google Chrome; however, when I go into Firefox, the only option… (read more)

I just downloaded Firefox and designated it as my default browser. The purpose was to get away from using Google Chrome; however, when I go into Firefox, the only options are to search with google????? Please let me know if this can be corrected.

Asked by luchsingerlois 3 weeks ago

Last reply by James 3 weeks ago

Enable Local Storage Error

I opened BigFishGames today and have suddenly gotten an error message "For the best experience, please enable local storage in your browser settings. Some features are no… (read more)

I opened BigFishGames today and have suddenly gotten an error message "For the best experience, please enable local storage in your browser settings. Some features are not available when local storage is disabled." I went to the settings and allowed exceptions to all the things (pop-ups, cookies, tracking, etc.). None of that worked.

As I couldn't figure out how to do this I went through your FAQs. Found someone who had the same issue on his MAC and followed the instructions given there by an administrator. That being to go to https://firefox-storage-test.glitch.me/ and run that test. It shows there's nothing wrong. BigFish still shows it's error message.

This is one of my favorite sites and I use it daily. Yesterday I was able to access it just fine, today I can't even get their login script to show up. I haven't had any Firefox updates in several weeks, either. Please help me resolve this issue as soon as possible.

Thank you! -Lisa W

Results from the glitch.me test:

Overview: Storage is working. This is your first visit or all storage was automatically cleared. Specific Subsystem Statuses:

LocalStorage

   Good: Totally Working. (fullyOperational)

QuotaManager

   Good: Totally Working. (fullyOperational)

IndexedDB

   Good: Totally Working. (fullyOperational)

Cache API

   Good: Totally Working. (fullyOperational)

Debug Info:

{

 "v": 1,
 "curVersion": 129,
 "prevVersion": 0,
 "ls": {},
 "qm": {
   "lastWorkedIn": 129
 },
 "idb": {
   "persistentCreatedIn": 129,
   "persistentLastOpenedIn": 129,
   "clearDetectedIn": 0
 },
 "cache": {
   "firstCacheCreatedIn": 129,
   "unpaddedOpaqueCreatedIn": 0,
   "paddedOpaqueCreatedIn": 129
 }

}

Asked by Lisakit 4 days ago

Last reply by cor-el 3 days ago

I cannot browse

When open firefox I have problem , with may sites that appear and I cannot use it. The same problem I have on work and house with mozilla firefox 64bit. I checked my pc w… (read more)

When open firefox I have problem , with may sites that appear and I cannot use it. The same problem I have on work and house with mozilla firefox 64bit. I checked my pc with antivirus and for malwares but nothing I have. Please help

Asked by kosalpgr 3 days ago

Last reply by cor-el 3 days ago

Firefox has squiggly characters

Helo team, I think I hit some key and firefox settings changed. I see squiggly characters in menu options, bookmarks etc.. Web pages load all right. I tried uninstalling/… (read more)

Helo team, I think I hit some key and firefox settings changed. I see squiggly characters in menu options, bookmarks etc.. Web pages load all right. I tried uninstalling/reinstalling. It did not help. Please see attached screenshots. I use a Mac M1 mini.

Asked by Jayadevan M 3 days ago

Last reply by cor-el 3 days ago

Firefox 128.0.2 won't load pages on mac desktop Sonoma 14.5

Hi there, I'm looking for help with Firefox not loading pages "Hmm. We're having trouble finding that site." 128.0.2 running on Mac os Sonoma 14.5 Mac Studio M1 Max chip … (read more)

Hi there, I'm looking for help with Firefox not loading pages "Hmm. We're having trouble finding that site." 128.0.2 running on Mac os Sonoma 14.5 Mac Studio M1 Max chip

Here's what I've tried so far: -- network connection stable, other browsers work fine. -- disabled plug ins and extensions -- completely cleared cookies, cache, and history -- opened in safe mode (hold down option key and launch app) and refreshed Firefox -- opened in safe mode as above and entered troubleshoot mode

Is there anything else you can think of to try? I'm not able to find any new suggestions yet on the knowledge base here.

Many thanks in advance, Lyle

Asked by lyle.bibler 1 month ago

Last reply by cor-el 1 month ago

Autocomplete disabled at Chase.com

Recently, Chase seems to have disabled autocomplete on their login pages (www.chase.com and secure.chase.com). Saved usernames and passwords no longer auto-populate. Ye… (read more)

Recently, Chase seems to have disabled autocomplete on their login pages (www.chase.com and secure.chase.com). Saved usernames and passwords no longer auto-populate. Yet, Chrome and Edge have been unaffected. Can anyone at Mozilla address this?

Asked by TIKD 1 month ago

Last reply by cor-el 1 month ago

Cloudflare ERROR

I chose to use Firefox a few months ago after starting to have problems with Chrome. At first it was great, no problems. Then just the other day, it showed it was doing a… (read more)

I chose to use Firefox a few months ago after starting to have problems with Chrome. At first it was great, no problems. Then just the other day, it showed it was doing a software update. OK, no big problem right. I thought. This morning I tried to go into a favorite web sit. It is were I get my main news from also, but this time I got a message showing that Cloudflare was blocking the channel, then said it was an error but to try back later. It just kept doing this. What is up with this. I won't accept this. I want this cloudflare disabled. You say it is your software for protecting your software. If I want my computer protected, I'll make the decision as to how it is protected. I want cloudflare removed or I'll find another web browser.

Asked by Lynn Pappas 3 weeks ago

Last reply by cor-el 3 weeks ago

Open previous windows and tabs

Hello. I want to check the box for "Open previous windows and tabs," but it is grayed out so I cannot check it. Why is this not available to me? Please fix for me. … (read more)

Hello. I want to check the box for "Open previous windows and tabs," but it is grayed out so I cannot check it. Why is this not available to me? Please fix for me.

Asked by janetlee0224 3 weeks ago

Last reply by jscher2000 - Support Volunteer 3 weeks ago