Windows closed

Why is when I leave multiple windows open with multiple open in the windows, the next I go to look for the window it's closed. Sometimes it happens when Windows updates, … (read more)

Why is when I leave multiple windows open with multiple open in the windows, the next I go to look for the window it's closed. Sometimes it happens when Windows updates, sometimes it doesn't.

Why I'm asking this question here is ridiculous! I never get an answer. Anybody else had a issue with this? Is there a Browser that doesn't do this, I'm fed with FireFox!!

Asked by johnike 4 days ago

Last reply by cor-el 2 days ago

Your Firefox profile cannot be loaded. It may be missing or inaccessible

Hi, I have a weird problem, I have 3 systems on my device: windows(10), ubuntu and Arch lately when i was configuring Firefox on fresh arch install I was annoyed that I n… (read more)

Hi, I have a weird problem, I have 3 systems on my device: windows(10), ubuntu and Arch lately when i was configuring Firefox on fresh arch install I was annoyed that I needed to re-login to every single s...t again. So I thought "Why can I just share the same FF profile between systems" Long story short it didn't work on Arch. I was forced to compile FF from source and now it works... but when I'm logged in on Ubuntu and trying to launch FF from GNU I always see this error. it's working when i point out to profile from the command line with "-p <dir>". but even then when I go to about:profiles and click "launch in new browser" it's still pooping with this error. So Am I doing something wrong or it is just impossible to do this seamlessly? is there a better(correct?) way to achieve the same functionality?

thanks for reading, ill humbly take any advice.

EDIT: I have copied the profile's folder to a separate partition which is auto mounted tried it on Ubuntu (at this time it had been working just fine) and after using it on Arch when I was back on Ubuntu it was displaying this error

Asked by jomal1236 2 days ago

Last reply by cor-el 2 days ago

outlook.com possible spam?

I got an email saying my account was going to be deleted in 48 hours because of spam coming from my address. They say I should hit a button to get virus protection. Cou… (read more)

I got an email saying my account was going to be deleted in 48 hours because of spam coming from my address. They say I should hit a button to get virus protection. Could this be true or spam?

Asked by greggharper 1 day ago

Last reply by cor-el 1 day ago

Fidelity Auto-Logout

I'm having an issue with Fidelity Investments website logging me off after 5-10 minutes of inactivity. Before Fidelity's website redesign, I could go at least 30 minutes… (read more)

I'm having an issue with Fidelity Investments website logging me off after 5-10 minutes of inactivity. Before Fidelity's website redesign, I could go at least 30 minutes or more without having to login again. It seems now I have to login constantly.

I have contacted Fidelity, but the said it was a Firefox issue, however, I cannot find any information about this issue (or I don't know where to look).

How do I extend the time before needing to login again? Thoughts on if is this even a Firefox issue or is it Fidelity's website?

Thank you!

Asked by SS 2 days ago

Last reply by cor-el 2 days ago

Manage extensions

I have attempted to follow published instructions on how to manage extensions but the steps described are completely wrong. When I click the extensions icon, it opens th… (read more)

I have attempted to follow published instructions on how to manage extensions but the steps described are completely wrong. When I click the extensions icon, it opens the add-ons tab (does not present a list of extensions). There is no "gear" next to any of my extensions; just the on/off button and the .... button.

How can I force an extension to show on the toolbar?

Firefox is up to date (version 120.0).

Asked by duvalljm 3 days ago

Last reply by jscher2000 - Support Volunteer 3 days ago

I just get a black screen when trying to watch spacex launche videos or live launch from spacex website

black page (no video) when trying to watch spacex live or past videos https://www.spacex.com/launches/mission/?missionId=starship-flight-2 … (read more)

black page (no video) when trying to watch spacex live or past videos https://www.spacex.com/launches/mission/?missionId=starship-flight-2

Asked by Tiki Time 4 days ago

Last reply by cor-el 4 days ago

Themes do not stay locked since several updates back.

Themes do not stay locked since several updates back. It is ridiculous that every time you open the browser you need to go to settings and get 'dark theme' back on, when … (read more)

Themes do not stay locked since several updates back. It is ridiculous that every time you open the browser you need to go to settings and get 'dark theme' back on, when it is the only theme many of us with visual problems can use. MANY people have complained about this (read your own reviews). FIX IT! It's doubtless a five minute job to put this back the way it was.

Asked by Shaun Russell 2 days ago

Last reply by cor-el 2 days ago

4K YouTube videos often skip segments and buffer on Mac

Running on an M1 Ultra Mac Studio, Firefox struggles to play 4K videos in recent days where it would've normally performed fine. I've never had troubles watching 4K YouTu… (read more)

Running on an M1 Ultra Mac Studio, Firefox struggles to play 4K videos in recent days where it would've normally performed fine. I've never had troubles watching 4K YouTube on Firefox, until the past week or two. There are no other applications running, and only the one tab open in Firefox. Just a regular 4K video. Why won't it play properly? Why does it start buffering randomly when I can see my network is just fine? Why does it just randomly skip 10 seconds every minute or so while playing? This exclusively happens on 1440p or 2160p (4K). Please fix this ASAP.

Asked by b9bbmrbd4k 1 day ago

Last reply by zeroknight 1 day ago

Computer rebooted and Firefox menu not loading

Microsoft crashed and rebooted my computer. I restarted Firefox and can't access anything in the hamburger menu. Nothing happens when you hover over it, right click it. I… (read more)

Microsoft crashed and rebooted my computer. I restarted Firefox and can't access anything in the hamburger menu. Nothing happens when you hover over it, right click it. It's a dead stack of lines.

I manually navigated to Mozilla support and that works. Google search window works. I am signed in and see my name at the top. No menu; can't get any of my history.

Asked by sandymau 21 hours ago

Last reply by cor-el 19 hours ago

Unable to Access Moz://a Website - Error Message

Hi, Moz://a Support Team I hope you're doing well, I'm encountering a problem accessing the Moz://a website due to a persistent pop-up error message. Could you please a… (read more)

Hi, Moz://a Support Team

I hope you're doing well,

I'm encountering a problem accessing the Moz://a website due to a persistent pop-up error message. Could you please assist me in resolving this issue?

Any guidance or assistance you can provide would be greatly appreciated.

Thank you for your help.

Best regards, Karlie

Asked by KC4151007 21 hours ago

Last reply by cor-el 19 hours ago

Read Aloud add-on isn't working

Dear Sir or Madame, Read Aloud isn't working on Roshreview.com and other websites for my new macbook on Firefox but works on my old macbook. It says "Missing host perm… (read more)

Dear Sir or Madame,

Read Aloud isn't working on Roshreview.com and other websites for my new macbook on Firefox but works on my old macbook.

It says "Missing host permissions for the tab"

Asked by Praag Arya 23 hours ago

Last reply by cor-el 19 hours ago

Delete old email address for Firefox relay/mask

Hi, Mozilla Relay/mask is connected to an old, defunct email address. How do I change that? The verifications are going to the old address that I can no longer access. … (read more)

Hi, Mozilla Relay/mask is connected to an old, defunct email address. How do I change that? The verifications are going to the old address that I can no longer access.

Asked by m stephens 1 day ago

Last reply by Terry 23 hours ago

Is full-text search now working in Pocket Premium?

Hello, a couple of years ago I signed up for Pocket Premium so that I could make use of the full-text feature, but I found that full-text search didn't work, which meant … (read more)

Hello, a couple of years ago I signed up for Pocket Premium so that I could make use of the full-text feature, but I found that full-text search didn't work, which meant that Premium useless for my purposes. This was acknowledged by Pocket Support, and my subscription payment was refunded.

Before I try again it would be interesting to know whether the full-text search has been fixed and now works properly as advertised at https://support.mozilla.org/en-US/kb/pocket-premium-full-text-search

Thank you.

Asked by HerbEppel 1 day ago

Last reply by James 23 hours ago