Showing questions tagged: اعرض كل الأسئلة

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Hello. I suspect there was a cyber attack on April 1 2024. All of a sudden,having problems crashing with more than 1 browser. My Brave browser would open,and then crash w… (read more)

Hello. I suspect there was a cyber attack on April 1 2024. All of a sudden,having problems crashing with more than 1 browser. My Brave browser would open,and then crash with multiple tabs that had been saved. My Mozilla history was cleared,and I want it back because I need to find all sites I have visited from time to time for logins etc,but they are now gone.I have tried importing all of my Brave history,login forms to Firefox,but not sure where to located them or where they would be stored.

Right now i am focused on getting a Firefox profile from before April 1

I have never had to deal with this sort of thing before so i am saying that i may be somewhat noobish on this.I just want some expert instruction on what to do here,and how to do it.I,m not 100 percent sure if i can do it correctly on my own by googling this myself,then attempting it.Brave continues to open then crash right after,so I dont know whats going on there with the userdata folder in the appdata folders with regard to Brave. Everytime i try to install an older version of Brave,it says i already have a curent version of it,and i dont want to uninstall brave then reinstall it again,or not sure if i should do this. ThankYou.

Asked by cs999 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

VPN needs W 10?

I have used FireFox for years Now I can not download VPN as it requiers W 10+ I can not afford new computer, I am a Disabled Viet Nam Vet/ A MARINE I dd not what all the… (read more)

I have used FireFox for years Now I can not download VPN as it requiers W 10+ I can not afford new computer, I am a Disabled Viet Nam Vet/ A MARINE I dd not what all these new apps and maybe Windows is blocking download - HELP

Asked by willys59sw 4 months ago

Last reply by cor-el 4 months ago

Massive memory leak

115.8.0esr (64-bit) This newest release has a massive memory leak. I know it's Firefox, because I look at the system monitor, and there are even more entries for firefox… (read more)

115.8.0esr (64-bit)

This newest release has a massive memory leak. I know it's Firefox, because I look at the system monitor, and there are even more entries for firefox.com running than usual. The first one on the top of the list is the biggest resource hog, and the next one is second. All the rest have something going on, but smaller. Looking at performance in the Windows Task Manager, under performance, the memory usage goes up. Right now, it's 5.35Gb of 16Gb. At worst, several days ago, it was at 12Gb. When I force close Firefox, the memory and usage goes way, way down, to a usable level.

I wrote last night. "Ed" someone got back to me, didn't quote my message, and said he was from another department. I DID EXACTLY THE SAME THING AS LAST NIGHT. I hit the blue button, which took me here, and he advised me to do today, which brought me here, AGAIN.

If this, again, goes to "restoring access to Mozilla accounts and subscription services such as Mozilla VPN", please be professional and forward it to the right department, possibly with my message quoted, as this is the second time I'm creating it, and only have my memory on which to fall back for the first time. The logical topic is "Fix slowness, crashing, error messages, and other problems".

At the same time, other releases have had big memory leaks, and they seem to get patched quickly.

Thank you again.

Asked by Apollyon48 2 months ago

Last reply by cor-el 2 months ago

"Access your data for all websites" Can a ADDON transmit that data over the internet?

I understand the necessity of some Extensions / add-ons to "Access your data for all websites" and therefore i agree to that for some of them. So here's the question: Is … (read more)

I understand the necessity of some Extensions / add-ons to "Access your data for all websites" and therefore i agree to that for some of them. So here's the question: Is it possible for the data collected by that ADDON to be transmitted over the internet to either the ADDON maker or any other unknown recipient? Or is it that they indeed are collected but stored and processed locally on my computer and never transmitted elsewhere?

Asked by RHXE 4 months ago

Last reply by TyDraniu 4 months ago

JAVA not working

i had a problem with my java on my windows 7-- 64 bit computer i put a a 64 bit java and put in the websites URL THE SECURITY ON THE JAVA problem was set on low when i go… (read more)

i had a problem with my java on my windows 7-- 64 bit computer i put a a 64 bit java and put in the websites URL THE SECURITY ON THE JAVA problem was set on low when i go to the web site ( k3fef sdr the web site tell me i do not have the JAVA program and will not open up any ideas thank you gregory oidar7295@optimum.net

Asked by greg1948 4 months ago

Last reply by James 3 months ago

Can Not Play Some Videos on Twitter

All Add-ons are disabled and Firefox still can not play SOME of the videos on twitter. All I can see is a spinning circle on the center of the frame and the video will n… (read more)

All Add-ons are disabled and Firefox still can not play SOME of the videos on twitter. All I can see is a spinning circle on the center of the frame and the video will never be played. I tried other browsers and they all works well. It seems this issue has nothing to do with my network connection.

I searched this forum and find out some thread reporting issues of not playing All videos on youtube/twitter. Replies to these thread provided some solutions ,like update ffmpeg , set media related options in about:config. I tried them all and neither of them work for me.

Asked by chicane 1 month ago

Last reply by cor-el 1 month ago

Microsoft Outlook sign in screen does not load

Microsoft Outlook sign in screen does not load on Firefox. Please see the attached image. Every time I need to read my mail I have to open Chrome , which definitely I wan… (read more)

Microsoft Outlook sign in screen does not load on Firefox. Please see the attached image. Every time I need to read my mail I have to open Chrome , which definitely I want to get rid for good. Any solution ?

Asked by Ron Wolpa 4 months ago

Last reply by cor-el 4 months ago

"The connection has timed out....."

I have had no trouble using Firefox for many years and am able to access all/any websites excepting for one which upto a few months ago I had no trouble with. The one th… (read more)

I have had no trouble using Firefox for many years and am able to access all/any websites excepting for one which upto a few months ago I had no trouble with. The one that I am unable to access is

  https://www.scc-online.org 

and all I get is the "The connection has timed out.." comment on an otherwise blank screen. I have contacted the webmaster who says that I am the only one with this problem. My neighbour who uses MS Edge has no trouble in displaying the website. He uses the same ISP as I do but uses Windows 11.

The webmaster says that it might be that I am using Windows 7 64bit and that Firefox cannot handle this particular website. Alternatively he suggested that my ISP was the cause of the problem although I have been using the current ISP for over 20 years and have never had this type of problem.

I have three computers all with Windows 7 and Firefox and they all have the same problem.

Is there any help available for me as the information on the "website" is important and I do not wish to have to go to my neighbour to view the website?

Les Sondheim, Parksvville BC, Canada

Asked by lsondheim 2 months ago

Last reply by zeroknight 2 months ago

Youtube has stopped working suddenly

I've disabled all of my addons, cleared cache, and still youtube is broken for me. It works fine with Chrome still. Any ideas on how to fix? See attched screenshot. … (read more)

I've disabled all of my addons, cleared cache, and still youtube is broken for me. It works fine with Chrome still. Any ideas on how to fix? See attched screenshot.

Asked by gk16 3 weeks ago

Last reply by jonzn4SUSE 2 weeks ago

I want firefox for my windows 7 professional 64 bit os pls!!!

Can somebody give me a version of firefox for my windows 7 professional (64 bit os) that actually work. I literally downloaded many versions of firefox (esr ones,normal o… (read more)

Can somebody give me a version of firefox for my windows 7 professional (64 bit os) that actually work. I literally downloaded many versions of firefox (esr ones,normal ones) with exe and msi installers. But everyone one of then never works,sometimes it doesn't even install or sometimes it installs but gives error , sometimes it says we're sorry , sometimes it installs but doesn't open nor does it gave any error window. Im getting a headache.Please somebody help me (╥﹏╥)

Asked by aryan rangare 4 months ago

Last reply by jonzn4SUSE 4 months ago

Firefox crash, Tab crash (always)

I tryed Firefox 115.8.0esr and 115.9.0esr 32Bit on Windows 7. (78.15.0 works) Firefox crashes(the whole program, i mean no tab) on "about:support" or some pages on suppo… (read more)

I tryed Firefox 115.8.0esr and 115.9.0esr 32Bit on Windows 7. (78.15.0 works) Firefox crashes(the whole program, i mean no tab) on "about:support" or some pages on support.mozilla.org like https://support.mozilla.org/de/kb/firefox-leistungseinstellungen always reproduceable.

I disabled all Addons, i disabled this power optimizion setting, removed usercrome.css same. With Firefox savemode it dont crash. Spyware is blocked, means datareporting/telemetry/ping by disabling the options and empty the urls (like on FF 78 but it dont crash). Somewhere i read firefox can crash on a empty url, but i assume its fixed long time ago. A wrong, unreachable or empty url should not crash on well programming. Think about countrys that blocks urls, adblocker, pihole and so on. I dont remember about what url i read.

Does the savemode revert all about:config settings? What does support.mozilla ask the browser that causes the crash? It know it seems to identify the Browser, but usual its done by useragent and no "internal" communication.

Then FF always crash on ebay.de search if you scroll or change settings while the page is not ready. Spyware is too blocked by Hardware, ebay may wait for some ad? But thats already on FF78 but on 115 it seems more often, this was not with FF 52. But some sites including ebay stops to work with FF52/78 so no choice.

Asked by chkamiga 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

Tab bar sharing system color in Windows 10 (Firefox CSS)

Hello, In Windows 10 and 11, Firefox's tab bar and other elements that may be transparent render in Windows 10 using some sort of uDWM method (speculation, I could be wr… (read more)

Hello,

In Windows 10 and 11, Firefox's tab bar and other elements that may be transparent render in Windows 10 using some sort of uDWM method (speculation, I could be wrong?) rather than the traditional win32 window frame as you can see with the title bar toggled on. This leads to elements like the tab bar being black or white, depending on your theme unless you have specified otherwise in your chrome. Highlighted yellow below is my problem area.


In my CSS code, I am trying to extend the system color to be drawn to the tab bar (and in this instance, the address bar as well,) but I can't find any way to be able to do this. I have found forums that say to add -moz:appearance -moz-windows-glass, but this completely removes the window border and leaves the Firefox window unresponsive to controls. The only way to close it is if you close it through the taskbar or task manager.


Note that I am aware of .titlebar-color{color: AccentColorText; background-color: AccentColor}, but that's not what I am going for here. That still draws using Windows 10 modern UI. Windows 7 on ESR 115 or unofficially on 116 still draw with Windows Aero in all parts of this CSS code that are black (highligted yellow below.)


I can attach my CSS code if need be.


Thanks for any help!

Asked by taylorrosenfeld159 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

Viruses in C:\program files\Mozilla Firefox

My Norton virus detection software regularly finds viruses and Trojan horses in the directory: C:\program files\Mozilla Firefox Why? It seem to happen after using Faceb… (read more)

My Norton virus detection software regularly finds viruses and Trojan horses in the directory: C:\program files\Mozilla Firefox Why?

It seem to happen after using Facebook or more often Craigslist. I tried putting a read only attribute on this directory, but it still happens.

Norton then requires a reboot. So it is a hassle.

Does anyone have any ideas as to what is going on?

Asked by joe_raftery 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

Free Antivirus, AVG no longer supports Firefox

I have used Firefox for years and had AVG free antivirus installed also for years. Tonight I had a popup window open from AVG informing me that AVG no longer support Fire… (read more)

I have used Firefox for years and had AVG free antivirus installed also for years. Tonight I had a popup window open from AVG informing me that AVG no longer support Firefox and have uninstalled their antivirus addon with immediate effect.

Does anyone know of a Free antivirus program that is any good and still supports Firefox?

Asked by mac_rame 1 week ago

Last reply by jonzn4SUSE 1 week ago

HTML5 Video is not supported

Dear Sir, Shahid MBC was working perfect before couple of weeks ago you can check from this link https://shahid.mbc.net/en/player/episodes/Tamer-Wa-Shawqiyya-season-1-… (read more)

Dear Sir,

Shahid MBC was working perfect before couple of weeks ago

you can check from this link

https://shahid.mbc.net/en/player/episodes/Tamer-Wa-Shawqiyya-season-1-episode-1/id-1011829

Now there is some sort of an error message of HTML5 video

Asked by emadeldin1978 3 months ago

Last reply by cor-el 3 months ago

Page refresh problems not covered elsewhere Firefox ESR 115.9.1

Goodd day from UK I run firefox esr 115.9.1 and find the the F5 refresh key does NOT refresh the images. The same applies when using the "reload" icon in the menu. Read… (read more)

Goodd day from UK I run firefox esr 115.9.1 and find the the F5 refresh key does NOT refresh the images. The same applies when using the "reload" icon in the menu.

Reading other posts, nothing seems to apply here.

There are NO add-ons at all and everything is cleared on close. The text DOES seem to change.

As a web developer checking updates this is extremely annoying as only hope is keep closing the browser (to clear everything) and restart - the loads new images etc.

I use several versions of Firefox (2, 20, 56) to ensure compatability with olf browsers and it seems to be only those over 100 with this issue.

Does anyone know if this is a "feature" or a"bug" and is there any simple (!) way around the issue?

Thanks

p.s. ALWAYS happens, not intermittently

Asked by firefox2030 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

Desktop Icons changed to some generic image after Firefox Install

One of my machines has Windows 7 installed and uses Chrome browser. Recently I had a need to install Firefox. As soon as the install completed, all of my existing Google … (read more)

One of my machines has Windows 7 installed and uses Chrome browser. Recently I had a need to install Firefox. As soon as the install completed, all of my existing Google related shortcut icons changed to some generic type. No matter what I did I could not change the shortcut icons back to their original. I uninstalled Firefox and they all came back. Any suggestions?

Asked by P Brixey 3 months ago

Last reply by zeroknight 3 months ago

Troubleshoot why I can't play certain games on pogo.com

I can't play certain games on pogo.com. I had a version of just Firefox I used before & it worked great. If anyone could please help, i would appreciate it, thanks! … (read more)

I can't play certain games on pogo.com. I had a version of just Firefox I used before & it worked great. If anyone could please help, i would appreciate it, thanks!

Asked by Kay Martin 5 months ago

Last reply by cor-el 5 months ago