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Windows reset deleted Firefox along with bookmarks and passwords

My Microsoft Office would not update properly and my build (1803 or 1809?) kept getting a message about "End of Service, no longer supported and I needed to install updat… (read more)

My Microsoft Office would not update properly and my build (1803 or 1809?) kept getting a message about "End of Service, no longer supported and I needed to install update). I worked with a Microsoft Tech for two days and she was unable to get the update to complete successfully. The final step was to try do a Windows "Recovery" and run the "Reset this PC".

A message stated apps would be deleted but it also stated it would keep my "personal files".

Ultimately, the "Recover" and "Reset this PC" worked and I was finally able to update my Windows to build 1909. However, in the process it appears to have deleted Firefox and all my login data, websites, bookmarks, favorites and passwords.

Once again i worked with a Windows tech to see if we could get Firefox data back but the "Window.old" doesn't appear to have kept any Firefox data as every account "Administrator", "User", "My Name", Visitor and Default either have no Firefox folder, contains no files in the Firefox folder, or has a file with today's and is only a few kb's in size. Also, the Firefox "Import and Backup" feature doesn't have any files saved except one that is dated today has 11 items and is 1kb.

The Windows tech stated I may be able to contact Firefox and gain access to my information using my login, email, phone number type credentials to verify my identity.

As anyone reading this can understand I'm lost without this data. I have close to seven years worth of passwords, bookmarks and folders saved in that Firefox. I literally can't login to anything because not only do I not know the passwords but I don't know any of the login names either. This means resetting an account or password on a majority of my websites like banking, medical, etc...is virtually impossible.

Thanks in advance for anyone reading this and I hope what I'm asking makes sense.

Basically, I'm just hoping my information may be saved on the Firefox side a cloud server or something and I'm hopefully able to gain access to it talking to the community or Firefox tech support?

I do have access to my email on my phone but I can't see or reset the password on it either because it asks me to enter my email password in order to get to the area that allows me to reset the password.

Asked by AlatorreInWA 4 days ago

Last reply by jscher2000 3 days ago

Localized Screen Tearing

Right, so, this is genuinely a weird one - Wherever the bottom of my scrollbar is, whenever I scroll, it will have a tearing effect on the text above and below it- as if … (read more)

Right, so, this is genuinely a weird one - Wherever the bottom of my scrollbar is, whenever I scroll, it will have a tearing effect on the text above and below it- as if its trying to decide "Am I up here? or down here?" I have no way of capturing this via screen shot, I've disabled Hardware acceleration for a previous issue (Firefox would flicker on certain pages, and outright crash). I can't find an issue with my graphics drivers, as everything else runs and works as standard as normal. It's only firefox that has this issue, as Edge and Chrome work perfectly fine.

Asked by Grier 4 days ago

Last reply by FredMcD 4 days ago

Problem with Firefox v82.0 64bit and LastPass

After Firefox v82.0 installed itself it screwed up my LastPass. When I click on the LastPass icon it begins flickering up and down so fast that I can't see exactly where… (read more)

After Firefox v82.0 installed itself it screwed up my LastPass. When I click on the LastPass icon it begins flickering up and down so fast that I can't see exactly where to click to continue with LastPass. I may have to click 10-20 times before I randomly hit the right place. LastPass apparently interprets each missed click as a log on attempt and has now locked me out of my account.

I don't have this problem with other browsers like Edge, but its too late for me now.

Asked by bruce.cyr 4 days ago

Last reply by Seburo 4 days ago

Firefox won't start

Firefox was working normally earlier in the day. I'm not aware of any updates on my computer. I didn't install add-ins. When I click the firefox icon to launch the progra… (read more)

Firefox was working normally earlier in the day. I'm not aware of any updates on my computer. I didn't install add-ins. When I click the firefox icon to launch the program, the cursor momentarily has the hourglass symbol then nothing happens. There is not error message. Firefox is not shown in the task manager list. The firewall has mozilla firefox in the list of allowed programs. I've tried rebooting, reinstalling, the refresh tool, deleting appdata files, temp files, anything I could find in the registry with mozilla in the name, then rebooting again then reinstalling. I don't want to go back to Chrome... =(

Asked by scottlburnett 4 days ago

Last reply by FredMcD 31 minutes ago

problem with printing

When printing mutual funds performance reports from TD.com/ca and Horizonsetfs.com I am unable to print report as shown on screen (but could a few weeks ago). Had to to … (read more)

When printing mutual funds performance reports from TD.com/ca and Horizonsetfs.com I am unable to print report as shown on screen (but could a few weeks ago). Had to to Edge to print reports. Want to print reports as before - please help.

Asked by scholtee 3 days ago

Last reply by jfkthame 1 day ago

FF 'complete' buttons don't work (submit, checkout, send...)

On a number of sites I am increasingly finding that I do all the work in Firefox (ordering, filling froms, filling text boxes) and can't complete the job because the fin… (read more)

On a number of sites I am increasingly finding that I do all the work in Firefox (ordering, filling froms, filling text boxes) and can't complete the job because the final complete button does nothing. Slowly but surely I am having to switch to Chrome to do stuff, and I don't want to! The latest example is Ocado on which I've used FF for years. Now, Book a slot, fill trolley, "checkout" button doesn't work. (anybody can duplicate this). Even they know about it - it just started this week after "we have just changed our webpage".

What are all these sites doing that FF is not keeping up with ?

Asked by BugFatigue 3 days ago

Last reply by FredMcD 3 days ago

search engine changed to yahoo and defalut is google

I have been using firefox for a few years now and am pleased with it. Just recently the search engine, google, was changed to yahoo and i do not want to use yahoo. I pr… (read more)

I have been using firefox for a few years now and am pleased with it. Just recently the search engine, google, was changed to yahoo and i do not want to use yahoo. I prefer google. This change was none of my doing; one day the search engine is yahoo. I have reloaded firefox, checked the settings on the computer and on firefox and i cannot make the change back to google.

I read something about an add-on and it was not clear as to what to do.

Any suggests?

Regards, Charlie

Asked by cparis132 3 days ago

Last reply by FredMcD 3 days ago

Firefox menu (and only the Firefox menu) in the menu bar persists to read in French

In settings the language is set to English (US) and all pages and menus, notices, etc., appear in that language. No matter what I do (and I tried removing French) from th… (read more)

In settings the language is set to English (US) and all pages and menus, notices, etc., appear in that language.

No matter what I do (and I tried removing French) from the list of "alternative" languages in the menu, but though it can be selected, the "remove" button is not active.

I have attached a screen shot.

Asked by howard26 2 days ago

Last reply by cor-el 2 days ago

Firefox Profile Folder

I’m not internet savvy. What is the Firefox Profile Folder and exactly where can I find it? And what’s it for?? I have never heard of it until five minutes ago. Thank you… (read more)

I’m not internet savvy. What is the Firefox Profile Folder and exactly where can I find it? And what’s it for?? I have never heard of it until five minutes ago. Thank you for being nice and helping me to understand. DebC54

Asked by Debbie 2 days ago

Last reply by jscher2000 2 days ago

ancestry family tree won't open in firefox

When I try to open my family tree in Ancestry, instead of opening on the Ancestry website, I get a dialog box that says it is a Firefox HTML file. This never happened wh… (read more)

When I try to open my family tree in Ancestry, instead of opening on the Ancestry website, I get a dialog box that says it is a Firefox HTML file. This never happened when I worked on my Ancestry tree earlier this year. When I click on the "open in Firefox" option, a new page opens but there is no information. Ancestry says that it may be a problem with Firefox. Any suggestions?

Asked by pattop 2 days ago

Last reply by cor-el 2 days ago

Firefox back button

When I go to Bing image search, a single click of the back button does not take me back from whence I came. However, after many double clicks of the back button does most… (read more)

When I go to Bing image search, a single click of the back button does not take me back from whence I came. However, after many double clicks of the back button does mostly return back but never on a single click or one double click. Any ideas?

Asked by john.rovcom 2 days ago

Last reply by FredMcD 2 days ago

Can't log into Amazon account in Firefox.

When I try to log in to my Amazon account, I get to the password box, and it is filled with dots that can't be erased so I can't enter my password. Efforts to reset my pa… (read more)

When I try to log in to my Amazon account, I get to the password box, and it is filled with dots that can't be erased so I can't enter my password. Efforts to reset my password fail because the code sent by Amazon to my phone can't be entered because the password box is filled with dots. I can log in just fine from Chrome.

Any help appreciated. Thanks.

Asked by kingn 2 days ago

Last reply by FredMcD 2 days ago

Multi-page Firefox printing function so much worse than Edge

When I print out a multi-page description of a specific mutual fund, Firefox just omits in the middle of the printout several sections of information, without even leavin… (read more)

When I print out a multi-page description of a specific mutual fund, Firefox just omits in the middle of the printout several sections of information, without even leaving blank spaces for the omissions. If I go over to Edge for the same page, the printout is complete and perfect. This has been my long-term experience of Firefox compared to other major browsers. I have already implemented all of the advice on good printouts on Firefox, margins and other settings and so forth. When I posted about this issue perhaps two years ago, someone posted back that Firefox had never been designed to be a complete browser, and that printing had never been fully developed. I cannot know if that is a true statement, but I can say it fits the facts as I experience them. I remain puzzled as to why Firefox would ignore major printing issues to this degree, unless there is just some internal viewpoint that printing is wasteful and rarely really needed. If I want to look at five mutual funds, I want to print out their basics and spread those printouts on the table and look at all five at once. The computer screen has a limited space and does not well allow for that, not in a time-effective way. Printing in moderation is very useful and important. MY QUESTION: Will Firefox ever be made competitive with Edge and Chrome on the printing function?

Asked by Quenchoo 2 days ago

Last reply by jscher2000 1 day ago