Reply to Ed

Ed - Thanks for that thread. Since I posted my question originally (and can't find where just now) I did try one add-on called STOP AUTO RELOAD by kgersen and I'm trying… (read more)

Ed - Thanks for that thread. Since I posted my question originally (and can't find where just now) I did try one add-on called STOP AUTO RELOAD by kgersen and I'm trying that. I couldn't understand how to add the particular address I wanted to use it on, but it's helping on FB without having entered FB's addy. Most of the time it stops the refresh. If I leave it too long tho, when I come back it does refresh, but at least it isn't refreshing while I'm trying to read it. The annoying blue label "refresh" still comes on my page, but I ignore it.

Stacy

Asked by Annette 5 hours ago

Last reply by Edward Sullivan 33 minutes ago

Why am I signed into youtube automatically?

I went to check one of my gmail messages and when I opened youtube in another tab It had me signed into youtube with the email I was checking!! what the F**K is this? I … (read more)

I went to check one of my gmail messages and when I opened youtube in another tab It had me signed into youtube with the email I was checking!! what the F**K is this? I didn't want it to sign in with that, it's not only frustrating but I could see for people on public computers having major privacy issues with this. How can I NOT have it sign into youtube automatically when I used gmail? Those are two different things for me with different purposes. It's super frustrating and a breech of privacy, very upsetting.

Asked by me this guy 50 minutes ago

Last reply by jscher2000 - Support Volunteer 40 minutes ago

Nordpass for Firefox Premium

Hi ! I'm a long term user of the "Firefox" browser. My Firefox User Nº is : 14634487 I'm also an existing long term user of both "NordVPN" and "NordPass". Whe… (read more)

Hi ! I'm a long term user of the "Firefox" browser. My Firefox User Nº is : 14634487 I'm also an existing long term user of both "NordVPN" and "NordPass".

When logging in to "Nordpass" this morning on my (new) MacBook Pro, I received a message in the App window stating that they were "ending support for my extension on 30th of September" and inviting me to "get the latest extension to continue using NordPass in a browser"

So, I bought a 2 year subscription for the extension 'NordPass Premium for Firefox'. Nordpass has acknowledged this by email: Quote : "Thank you for your purchase Here are the details of your order. Item  : NordPass: 2-year subscription Price : £29.43/2 years VAT 20% - £5.89 Total: £35.32/2 years"

In a 'Welcome' email sent by NordPass, I clicked on "Download NordPass which opened a Firefox 'Add-Ons' web-page for downloading the app named "NordPass Password Manager and Digital Vault" - but the only functioning button was 'REMOVE' ! I tried to 'Log In' at the top right corner of the page but I then became stuck in a continuous loop of picture identifications to prove I was not a robot ! It just went on and on ! I abandoned it for a while and, when I returned, the 'Robot check was gone but all my attempts to get the extension have failed ! I can't for the life of me find ANY means of downloading and installing the extension I've PAID FOR !

Whether this is all owing to a fault on the "NordPass" side or in the "Firefox" browser side is a mystery to me. Either way, I'm sending this message to BOTH.

I've now given up trying to do it unaided. PLEASE, could someone advise me how I can get my extension !! If this isn't resolved quickly, I'll seek to have a refund of my £35.32 and will have seriously to consider leaving both "NordVPN" and "NordPass" and/or defecting from "Firefox" to the "Safari" browser.

I'm waiting eagerly to get this sorted. Regards, Ivor Mitackis

Asked by Ivor 6 hours ago

Last reply by jscher2000 - Support Volunteer 44 minutes ago

FF User Research performing research, scheduling video interviews promising financial compensation

A few months ago, I filled a feedback survey on Firefox, and at the end of the survey it contained an option to check if I was interested in pariticipating in a follow-up… (read more)

A few months ago, I filled a feedback survey on Firefox, and at the end of the survey it contained an option to check if I was interested in pariticipating in a follow-up study with a researcher from Firefox, and it was promised a financial compesation for my time.

I received an follow-up email today (from fx-researchteam@mozilla.com), talking about the recent survey I took and that I specified that I would like to do a follow-up interview, specifying available dates, interview duration (~60 minutes), and so on. It contained with a survey link from qsurvey.mozilla.com. The survey asked basic personal informations like email, name, gender, nothing too suspicious. Also, they specified they could paypal me $150 as a thanks for my time and feedback.

I saw someone received the same type of email and people claimed it as legit (https://support.mozilla.org/en-US/questions/1442740), but the email that sent the survey was a different email (from firefoxresearch@mozilla.com).

All I'm asking is if Mozilla does conduct such interviews, and also pay people for their time... if this is not a scam or something...

Asked by isahanacleto 3 days ago

Last reply by NoahSUMO 4 hours ago

Tabs Lost, v.126.0.1

This morning I saw that images were not downloading within my GMAIL messages. Believing that something was wrong with my connection, I decided to give both my computers … (read more)

This morning I saw that images were not downloading within my GMAIL messages. Believing that something was wrong with my connection, I decided to give both my computers a restart. This concerns my Windows 10 64-Bit, on which I had both Edge and Firefox opened, both with multi-tabs. In Firefox I had my Google account open with other tabs. After shutting down both computers I left my apartment. The Windows 10 restarted on its own; but both browsers lost their tabs even though I set each to reopen the previous session. With Edge and function keys I was able to restore my previous session; but not with Firefox. about:sessionrestore was not available. The Profile folder did not show a backup for these lost tabs. I hate hunting for them in History because I am working on multiple projects and don't have time for this wasteful activity, which is why I set Startup to Open Previous Windows And Tabs. What option did I miss?

Now, we have more wasted time. I reopened as many tabs as I remembered opened during the session I could not restore. Now, the only tabs that reopened since are the ones I opened that have posts about restoring sessions. The tabs I reopened are lost even though I checked off Open Previous Windows And Tabs. This browser is performing worse as of today for some reason I am not aware. What changed? From what I see here, there was no MS Windows update that might have occurred when I shut down and lost the tabs. Could I have disrupted the tabs by using the right hand, top corner "X" to shut out of Firefox?

This is getting more and more whacked up! It seems that every time I reopen a tab within the Library, it opens it in the same tab, overlaying the previous tab I opened.

Asked by tightpurchaser 3 months ago

Last reply by tudorpatru 6 hours ago

I can't change my location which states I am in Phoenix, Az. I am in Tucson, Az. How can I change this?

Netzero says I am located in Phoenix, Az. I am in Tucson, Arizona. It won't let me change it. I have tried numerous times but to no avail. What is the solution to this? I… (read more)

Netzero says I am located in Phoenix, Az. I am in Tucson, Arizona. It won't let me change it. I have tried numerous times but to no avail. What is the solution to this? I am going crazy trying to rectify this on my own.

Asked by wbor1951 3 weeks ago

Last reply by Striv 5 hours ago

Accidentally deleted password

I accidentally deleted a login username and password in my password list. Is there a way to recover that password? Many thanks in advance for any suggestions. … (read more)

I accidentally deleted a login username and password in my password list. Is there a way to recover that password?

Many thanks in advance for any suggestions.

Asked by rtthompson693 6 hours ago

Last reply by TechHorse 5 hours ago

Google Cherokee/English Firefox add-on can't find

Google says they have a Cherokee/English Mozilla Firefox Translator add-on. I grew up on the Cherokee Nation 60 years ago and sometimes I forget a word. Where can I find … (read more)

Google says they have a Cherokee/English Mozilla Firefox Translator add-on. I grew up on the Cherokee Nation 60 years ago and sometimes I forget a word. Where can I find this add-on for Firefox? The one answer I got from a volunteer was to visit the "Firefox store. I could not find the store either.

Asked by aniawa 5 days ago

Last reply by Edward Sullivan 6 hours ago

Firefox extension won't bring up an important website

I use Lastpass to manage my passwords. I have always accessed the Lastpass facility via the Lastpass Extension. However it's just stopped functioning (in the last week)… (read more)

I use Lastpass to manage my passwords. I have always accessed the Lastpass facility via the Lastpass Extension. However it's just stopped functioning (in the last week). I click on the extension (top right of my browser screen). It invites me to click on 'Vault'. But when I do, It takes me to an empty Lastpass page. (See screenshot, attached.) When I use this same approach using Google Chrome - no problem. So the problem seems to be with the Firefox platform.

Asked by houseoffrancis 1 week ago

Last reply by Edward Sullivan 6 hours ago

I can't watch any videos on pw.live on linux.

So, There's this website called pw.live and I use it for study purposes. And I've recently switched to linux and installed firefox. But that website loads but any videos… (read more)

So, There's this website called pw.live and I use it for study purposes. And I've recently switched to linux and installed firefox. But that website loads but any videos or live streams don't. Even though it works perfectly fine on Windows version of firefox.

I tried to search about this and it may be because the content is DRM protected. I'm just speculating though it may be broken for some very different reason. I also looked into solutions to fix DRM related issues. And found some solutions but the plugin Widevine Content Decryption Module provided by Google Inc. just doesn't exist in the plugins tab. There is only "OpenH264 Video Codec" there. And I think that might be the problem.

Thanks in advance.

Asked by prateek varshney 1 day ago

Last reply by jonzn4SUSE 11 hours ago

Problem z przeglądarka

Dzień dobry, Napotkałem dzisiaj dziwny problem. Nie wiem od czego on zależy, ale to mało istotne, najbardziej zależy mi na przywróceniu zakładek. Już raz miałem podobny p… (read more)

Dzień dobry, Napotkałem dzisiaj dziwny problem. Nie wiem od czego on zależy, ale to mało istotne, najbardziej zależy mi na przywróceniu zakładek. Już raz miałem podobny problem, ale przymknąłem na to oko i zacząłem ustawiać wszystko od nowa i machnąłem ręką na zakładki. Teraz po raz kolejny mam ten sam problem. Włączyłem laptopa (był w uśpieniu), miał już włączoną przeglądarkę i jakieś dwie karty (nic nadzwyczajnego), chciałem jeszcze coś wyszukać otworzyłem więc nową kartę, wpisałem co tam chciałem w pasku wyszukiwania i nic... ładuje się bez końca, włączam kolejną kartę i to samo po wpisaniu czegoś innego. Wróciłem na te pierwsze dwie karty otworzone już wcześniej, one działały normalnie. Więc sobie pomyślałem że jak wyłączę przeglądarkę i włączę ponownie to zadziała... Nic bardziej mylnego. Wyłączyłem, i klikam tam gdzie zawsze włączam żeby ją uruchomić. Wyskakuje błąd że skrót jest w innym miejscu czy coś takiego. Na pulpicie jest jakby plik podpisany jako Firefox ale bez ikonki (jest tylko ikona pustej kartki), na pasku zadań już ikonka była ale błąd ten sam. Wpisałem więc w pasku zadań Firefox wyskoczył mi instalator, zainstalowałem ponownie, i przeglądarka w tym momencie działa ale nie mam wcześniejszych zakładek. Zalogowałem się na konto Firefox ale przywróciło mi jakieś bardzo stare zakładki (nie te co miałem ostatnio). Proszę o pomoc w przywróceniu tych zakładek które miałem jeszcze kilka godzin temu, oraz ewentualnie o wyjaśnienie przyczyny takiego problemu.bold text

Asked by Kacper Tokarz 1 day ago

Last reply by TyDraniu 13 hours ago

I've somehow gotten Firefox stuck in Mobile mode by default

The other day I accidentally pressed a keystroke that changed a Firefox setting, and now it thinks I'm on a mobile device/displays sites in mobile view where possible by … (read more)

The other day I accidentally pressed a keystroke that changed a Firefox setting, and now it thinks I'm on a mobile device/displays sites in mobile view where possible by default. This has persisted despite restarts of the browser and the computer and has been happening since Sunday (Australian time). I've tried opening the Responsive Design dev tool and I've sent screenshots to a techsavvy friend (I'm totally blind and use a screen-reader, so couldn't tell this was happening until I tried to use a site that had a radically different layout in mobile view), and aside from not seeing an exit button or a switch to change device mode, he couldn't tell what was going on.

I'm stuck and need help! I would like to unmobile my Firefox!

Asked by Trix 2 days ago

Last reply by cor-el 17 hours ago

compatibility error

After today's W10 update, I'm getting an error on Firefox: XULRunner: Error: Platform version 129.0.2 not compatible with minVersion >= 128.0.2 maxVersion <=128.… (read more)

After today's W10 update, I'm getting an error on Firefox:

XULRunner: Error: Platform version 129.0.2 not compatible with

minVersion >= 128.0.2
maxVersion <=128.0.2

What do I do now? It's a Lenovo 64 bit machine.

Asked by berkell990 1 day ago

Last reply by cor-el 17 hours ago

Sites with logins not working/freezing on login page?

I have tried doing the History > Forget about this site stuff and deleting cookies on individual sites. Still, I cannot get past the login page for a number of website… (read more)

I have tried doing the History > Forget about this site stuff and deleting cookies on individual sites. Still, I cannot get past the login page for a number of websites that are crucial to my operations. Like Elementor.com. when I need to connect to my account, I enter my username and password and it just stays frozen on the login screen. If I go the Edge, it works just fine, but FF keeps hanging on websites????

Asked by Doug Sooley 3 days ago

Last reply by cor-el 17 hours ago

hacker on my account

I have a hacker on my Firefox and Mozilla accounts it shows up that I'm using a computer but I don't have one. I'm using my android phone. This is the reason I chose to u… (read more)

I have a hacker on my Firefox and Mozilla accounts it shows up that I'm using a computer but I don't have one. I'm using my android phone. This is the reason I chose to use Firefox to get privacy back. Mozilla doesn't offer the support I need because I'm limited to questions I have. I'm so frustrated. I didn't sync with any other devices but it's synced with my account. Can you help me regain my privacy using your apps? I'm not on a computer!!! Please don't let me down!!!

Asked by Michelle 19 hours ago

Last reply by Robert Lee 18 hours ago