Firefox is not letting me change my email because it says the one I am trying to change it to is already my account email, but it is not the email that shows in my accoun… (read more)
Firefox is not letting me change my email because it says the one I am trying to change it to is already my account email, but it is not the email that shows in my account information or the one Firefox regularly sends emails to. I would appreciate any help changing the account email, but when I search for help, all I find are instructions for changing my primary or secondary email addresses, and those instructions are not working.
Details below (with fake email names):
I'm losing access to my email account, so I logged into Firefox to change my account email. My account displayed:
Primary email: email@example.com
It did not show any secondary email account.
I clicked to add a secondary email and typed in
Firefox gave me the following error message:
"Secondary email must be different than your account email"
To test it, I added a different secondary email, firstname.lastname@example.org. I made email@example.com primary and then deleted firstname.lastname@example.org. Then I tried again to add email@example.com as a secondary email but got the same error message.
Is the "primary email" different from the "account email"? Where can I find the account email to change it?