Showing questions tagged: اعرض كل الأسئلة
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106.0.2 And Win Explorer

106.0.2 locks up Windows Explorer (Not Responding) on my Win 7 machine as soon as it starts. After restarting Explorer, it seems to continue working. I have seen this is… (read more)

106.0.2 locks up Windows Explorer (Not Responding) on my Win 7 machine as soon as it starts. After restarting Explorer, it seems to continue working. I have seen this issue reported earlier.

Asked by SuMo Bot 2 years ago

Last reply by BarbaraML 2 years ago

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Facebook Messenger Video Calling/Chat

Hello. I am not familiar with this end to end encryption that Facebook now does for Messenger but now when I try to use Video Calling/Chat it tells me it is not supported… (read more)

Hello. I am not familiar with this end to end encryption that Facebook now does for Messenger but now when I try to use Video Calling/Chat it tells me it is not supported by my browser, Firefox. I have never had any problems with it before. Is there a fix? Thanks

Asked by wolfdad 1 year ago

Answered by wolfdad 1 year ago

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Firefox high CPU Usage even when no tabs open in a separate process

Hey folks, i am facing issue with high CPU usage on firefox in completely different process other as visible in task manager than my actual process for firefox. is there… (read more)

Hey folks,

i am facing issue with high CPU usage on firefox in completely different process other as visible in task manager than my actual process for firefox. is there something wrong with firefox or my system.

This separate process uses more than 60% of my CPU (AMD Ryzen 5 4600). If I close that process in the task manager nothing happens to my current firefox process and i can use firefox normally.

But everytime this separate process starts my system fans ramp up and CPU temps peaks to 70 degrees celsius. and i have to end that process to make it run normally. Thats a quite annoying process to do every time.

I am able to recreate this separate process by:

  1. 1. Plug my system for charging
  2. 2. I was working offline and connect to internet

both the times the separate process automatically starts and uses very high amount of CPU. I even left my system for 2 hours to keep that process running and complete whatever it was doing. but nothing happend. It continued to run for 2 hours also.

Please find a solution for this. I have already tried solutions provided in the forum:

  • Restarting firefox
  • Refreshing Firefox
  • Enabling hardware accleration
  • Clearing some user profile data
  • Completely uninstalling firefox and deleting the residual files then reinstalling etc.

but nothing worked.

Asked by Kj 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Links in PDF converted to Undefined in url

When trying to click on links inside PDFs, the url is changed to undefined, producing an error message. For example, a Hostgator article is converted from https://hostgat… (read more)

When trying to click on links inside PDFs, the url is changed to undefined, producing an error message. For example, a Hostgator article is converted from https://hostgator.com/help/article/how-do-i-change-my-dns-or-name-servers to https://undefined/help/article/how-do-i-change-my-dns-or-name-servers

I have tried clearing the cache, troubleshooting, and get the same result in safe mode, and reverting back to Firefox default settings. And I still get the same result. I've attached an image of the error message.

Asked by cathy38 1 year ago

Answered by cathy38 1 year ago

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Firefox manual update with Linux Ubuntu

I have a System 76 laptop running Ubuntu 14.04 LTS. The LTS (Long Term Support) ended years ago with Firefox 66. All of that works fine still. My problem is: 1. The worl… (read more)

I have a System 76 laptop running Ubuntu 14.04 LTS. The LTS (Long Term Support) ended years ago with Firefox 66. All of that works fine still. My problem is: 1. The world is telling me to upgrade my browser. 2. Mozilla tells me "Note: If you use your Linux distribution's packaged version of Firefox, you will need to wait for an updated package to be released to its package repository. This article only applies if you installed Firefox manually (without using your distribution's package manager)." 3. There will never be an updated package because LTS has ended. 4. IS THERE A WAY TO MANUALLY INSTALL A NEWER BROWSER LIKE FIREFOX 123?

Asked by Jim 1 year ago

Answered by Jim 1 year ago

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I am absolutely FURIOUS extension no longer work or icons appear (ublock, avast, etc)

Hello I am trying so hard to contain my anger, I am so angry and frustrated i am finding it hard to get help and i am in just dispare over this i have spend days trying … (read more)

Hello I am trying so hard to contain my anger, I am so angry and frustrated i am finding it hard to get help and i am in just dispare over this i have spend days trying myself to fix this i dont know what do anymore i am so very very angry, i am beyond fury with this i cant get any help i just cant believe this is happening

Asked by SuMo Bot 2 years ago

Last reply by SuMo Bot 2 years ago

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YouTube videos on Firefox getting slower and jerky.

YouTube videos on Firefox getting slower and jerky. After refreshing Firefox (Settings -> Help -> More troubleshooting information -> Refresh Firefox), it is OK,… (read more)

YouTube videos on Firefox getting slower and jerky. After refreshing Firefox (Settings -> Help -> More troubleshooting information -> Refresh Firefox), it is OK, but only for a short while. Then the problem starts again. Same YouTube videos are running fine with Chrome at the same time.

Running Windows 11 Pro (Clean windows setup not long ago and the issue was there from the beginning.) German Language Firefox 116.0.2 Build ID 20230805021307 Intel CPU i7-1360P, 16 GB RAM, 1TB M.2 SSD

Would really appreciate a solution for the issue because I really like Firefox!

Asked by guidox11 1 year ago

Answered by guidox11 1 year ago

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Removing the Extensions Puzzle Piece Icon?

I just updated to the latest version of Firefox, and all of a sudden I have a new icon, Extensions, that looks like a puzzle piece, I cant seem to be able to remove it...… (read more)

I just updated to the latest version of Firefox, and all of a sudden I have a new icon, Extensions, that looks like a puzzle piece, I cant seem to be able to remove it....at all.

Asked by Imot 2 years ago

Answered by cor-el 2 years ago

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Unable to start Firefox, not even in Safe Mode ...

Hail: System Software: Win11Ent_x64 v22H2 (b: 22621.2283) MFF v18.5.0.0 No matter what I try, my MFF keeps crashing at startup. For some reason, it tries to open 2 page… (read more)

Hail:

System Software: Win11Ent_x64 v22H2 (b: 22621.2283) MFF v18.5.0.0

No matter what I try, my MFF keeps crashing at startup. For some reason, it tries to open 2 pages the windows at the same time, which is illogical. I deleted firstly my: sessionstore.jsonlz4 logins.json to no avail.

Then I tried to open MFF through elevated CMD with the command: C:\Program Files\Mozilla Firefox\firefox.exe -safe-mode Again, 2 windows pop crashing immediately.

I do not understand why all of the sudden, it tries to open 2 different instances at once. This makes no sense. I am out of ideas, having tried many an option found on Google, but which none give me a solution.

If anyone has an idea, I would be quite darn thankful. This MSEdge crap that I need to use now is not quite my thing.

Thank you. Ke'Ylan

Asked by Ke'Ylan Abaddon Banthraxx 1 year ago

Answered by cor-el 1 year ago

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Cannot load outlook mail on firefox

For the past few days I’m unable to login to my Microsoft outlook hotmail. Whenever logging in I would get the message “something went wrong” with “click to refresh”. I’v… (read more)

For the past few days I’m unable to login to my Microsoft outlook hotmail. Whenever logging in I would get the message “something went wrong” with “click to refresh”. I’ve tried refreshing the page multiple times, clearing all cookies, restart my old lab top. Still, the same something went wrong messages. Please assist. Thank you.

Asked by SuMo Bot 3 years ago

Last reply by James (On Leave) 3 years ago

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Firefox Extremely Slow Loading of Pages that Load Quickly in Chrome

This has been happening to me with recent updates of Firefox, and I am very close to dumping a browser that I have used for years because of it. I go to load pages and it… (read more)

This has been happening to me with recent updates of Firefox, and I am very close to dumping a browser that I have used for years because of it. I go to load pages and it just sits there and spins and spins. In the time I take to open another browser like Chrome and copy and paste the exact same links into Chrome, where the download of the web page is practically instant. I go back to Firefox and it is still spinning and it is just ridiculous. I have no clue what would be causing this. After it finally loads a page, it seems fine on subsequent loads of pages.

Asked by Paul M Ruzicka 1 year ago

Answered by cor-el 1 year ago

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firefox version 128.0.3 can't play HD amazon prime videos

Hello. Recently I've noticed video quality has been reduced on amazon prime video. I get a message saying my hardware doesn't meet HDCP requirements. I've already tried … (read more)

Hello. Recently I've noticed video quality has been reduced on amazon prime video. I get a message saying my hardware doesn't meet HDCP requirements.

I've already tried playing the same video on edge, and the quality selector was fine there, full HD video.

Thank you in advance

Asked by Juan Cuello Espinosa 10 months ago

Answered by Juan Cuello Espinosa 9 months ago

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Auto login booby trap.

I am in the process of moving all of our passwords into 1Password. However, I discovered that my wife has her Firefox set to auto login, but can't remember her user name… (read more)

I am in the process of moving all of our passwords into 1Password. However, I discovered that my wife has her Firefox set to auto login, but can't remember her user name and password. So, although she can use it, she can't change update the password. The fact that on setup, auto login is the default makes this doubly frustrating. So, is there any way to get to the password?

Asked by tmpc 3 years ago

Answered by Chris Ilias 3 years ago

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Full screen border

I use Firefox Developer Edition and recently I noticed a problem when watching videos on any website in full screen mode. As can be seen on the attached image, there is a… (read more)

I use Firefox Developer Edition and recently I noticed a problem when watching videos on any website in full screen mode. As can be seen on the attached image, there is a weird pixelated border around the video.

Asked by John Glesby 2 years ago

Answered by John Glesby 2 years ago

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Cached Web Content Not Clearing

Win 7 Home Premium Firefox Version 101.0.1 'Privacy & Security'->'Cookies and Site Data', 'Clear Data.' When 'Clear Now,' Cached Web Content; is clicked, it does… (read more)

Win 7 Home Premium Firefox Version 101.0.1

'Privacy & Security'->'Cookies and Site Data', 'Clear Data.'

When 'Clear Now,' Cached Web Content; is clicked, it does not zero out. (It used to clear completely).

The browser webpage has been refreshed, the browser closed and reopened, and the computer restarted but the cache does not reset.

This issue started on the morning (Pacific time) of June 26-Is this a known glitch or am I missing a detail?

Asked by Buddy2014 2 years ago

Last reply by Buddy2014 2 years ago

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PASTE Option

What Happened To The PASTE Option, When You Are Composing A New Email In Outlook  ? If You Copy Something, Then Right Click I… (read more)

What Happened To The PASTE Option, When You Are Composing A New Email In Outlook  ?

If You Copy Something, Then Right Click In The Message Section Of The Email, You Do Not Get The Drop Down Menu With PASTE As An Option.

You Only Get The PASTE Option When You Right Click Into The SUBJECT Line.

Asked by j3rowell 2 years ago

Answered by sugarmarc 2 years ago

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[SOLVED] Keyword in bookmark caused Firefox to redirect all searches starting with the word "amazon" to Amazon

Whenever I type something in the URL bar that starts with the word "amazon," instead of getting a Google search for what I typed, I get redirected to Amazon.com with what… (read more)

Whenever I type something in the URL bar that starts with the word "amazon," instead of getting a Google search for what I typed, I get redirected to Amazon.com with whatever I typed as a product search. For example, if I type "amazon sucks" in Firefox's URL bar, instead of getting a Google search for the phrase "amazon sucks," I get an Amazon page with the word "sucks" pre-filled in Amazon's product search (and a screen full of socks).

I don't have a search keyword for "amazon" in my Firefox settings. As far as I can tell, no other magic word does the same thing. (For example, if I type "yahoo sucks" or "walmart sucks," I get the desired Google searches. I don't get redirected to a Yahoo or Walmart page.

How do I turn this behavior off?

Asked by Jon9 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Incorrect file format

It has been observed that when a user uses the Firefox browser and tries to download a DDD file, the file format is .pdf instead of .ddd. In the devtools, it was observed… (read more)

It has been observed that when a user uses the Firefox browser and tries to download a DDD file, the file format is .pdf instead of .ddd. In the devtools, it was observed that the content-type is text/plain in the response to the request. I changed the content-type to application/octet-stream, but the error still persists

Asked by Borys Krasko 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago