Missing Passwords

All my saved passwords are missing. I am synced and logged into an Android phone. I usually use an iphone but have not checked syncing there yet, or on a computer/laptop.… (read more)

All my saved passwords are missing. I am synced and logged into an Android phone. I usually use an iphone but have not checked syncing there yet, or on a computer/laptop.

Asked by mikelaw666 18 hours ago

Last reply by markwarner22 13 hours ago

accidentally uninstalled firefox

I accidentally uninstalled firefox and need to recover passwords and bookmarks. Can this be done? I run an old dell latitude with Windows 10 and was trying to cleanup app… (read more)

I accidentally uninstalled firefox and need to recover passwords and bookmarks. Can this be done? I run an old dell latitude with Windows 10 and was trying to cleanup apps running in background at startup since it was running very slowly. At one point I saw 2 firefox icons. Uninstalled one and lost everything. Can you help me. Michael Evans

Asked by Michael Evans 18 hours ago

Last reply by jscher2000 - Support Volunteer 15 hours ago

Primary password

I got a new desktop PC and used PCmover software to migrate all data, apps, and settings to the new PC from the old. Since that time, every time I sign into my primary pa… (read more)

I got a new desktop PC and used PCmover software to migrate all data, apps, and settings to the new PC from the old. Since that time, every time I sign into my primary password to access my passwords, I must repeat my primary password 3 times. What gives? This is getting annoying.

Asked by pdppro 18 hours ago

Last reply by markwarner22 18 hours ago

Requiring a passkey

Firefox now requires me to use a passkey to log in to YouTube. I don't have (or want) a passkey. My computer locks up solid, and I must reboot when I cancel the request f… (read more)

Firefox now requires me to use a passkey to log in to YouTube. I don't have (or want) a passkey. My computer locks up solid, and I must reboot when I cancel the request for a pass key. I have cleared the Firefox cache and cookies. Nothing seems to help.

Asked by Gary Hall 1 week ago

Last reply by Gary Hall 4 days ago

Can’t sign into Firefox Account — used Google Sign-In, now it asks for a password I don’t have

I’m having trouble accessing my Firefox Account. I originally created the account by using “Sign in with Google.” Recently, Firefox started prompting me for a password to… (read more)

I’m having trouble accessing my Firefox Account. I originally created the account by using “Sign in with Google.” Recently, Firefox started prompting me for a password to log in for sync but I don't remember what it was. When I try to reset the password it doesn’t work because my account is tied to Google sign-in. I’m now stuck and can’t access my account through the browser or sync my data I can simply log into forum or change settings that's it. How can I set a password if I used Google Sign-In to create the account?

Asked by Cade Woods 1 week ago

password prmopt

after updated to version 137.0 , when i login any sites its always prompt "password update or not" its already saved before. in previous all version i not face that type… (read more)

after updated to version 137.0 , when i login any sites its always prompt "password update or not" its already saved before.

in previous all version i not face that type of issue kindly fix it.

thanks

regards Sagar

Asked by Sagar Kumar Mohanta 1 week ago

My laptop is a windows 11 and it looks like I got windows 10, I used a password I had from my old computer.

I think I have wrong version of FireFox on computer, because I signed in with old password I think I used on old windows 8 computer. I have a windows 11 laptop.bold text … (read more)

I think I have wrong version of FireFox on computer, because I signed in with old password I think I used on old windows 8 computer. I have a windows 11 laptop.bold text

Asked by priaulxdavid781 1 week ago

Last reply by James 1 week ago

Signing into Yahoo mail using passkey popup

Until the other day I was able to simply sign in to my various Yahoo email accounts password by using my 1Password saved password. Now,when I try to log into my Yahoo ema… (read more)

Until the other day I was able to simply sign in to my various Yahoo email accounts password by using my 1Password saved password. Now,when I try to log into my Yahoo email accounts I get a popup window (see attached screen-print) saying that Windows Security wants to make sure it's me and that "This request comes from Firefox, published by Mozilla Corporation. Insert your security key into the USB port." Then I have to click the "Cancel" button, click "Try signing in another way" link and I can then sign in as I use to with my 1Password stored password.

These extra steps that are now required to sign-in to my Yahoo email accounts is very annoying and frustrating.

Asked by JL 5 months ago

Last reply by DAVE 2 weeks ago

Lost My Data Please Help

Hi I installed a new Windows but forgot my Firefox password. Please help me get my information back. I had multiple passwords and a long history in my account. I have bee… (read more)

Hi I installed a new Windows but forgot my Firefox password. Please help me get my information back. I had multiple passwords and a long history in my account. I have been using Firefox for years. I can authenticate however you want. Please I need my information.

Asked by Ali 2 weeks ago

Last reply by markwarner22 2 weeks ago

How do I correct my address in the autofill history?

Firefox Autofill has an incorrect address for me. It shows: Apt 1234, 5 Evergreen Place 5 Evergreen Place instead of: Apt 1234, 5 Evergreen Place How do I correct it? Add… (read more)

Firefox Autofill has an incorrect address for me. It shows: Apt 1234, 5 Evergreen Place 5 Evergreen Place instead of: Apt 1234, 5 Evergreen Place How do I correct it? Address randomized for privacy

Asked by roger184 3 weeks ago

Firefox Developer Edition

Dear Mozilla Support Community, This is a rather interesting observation I've recently made, but it appears that with every new software update on my Firefox Developer … (read more)

Dear Mozilla Support Community,

This is a rather interesting observation I've recently made, but it appears that with every new software update on my Firefox Developer Edition browser, that I inexplicably (and mysteriously) get signed off/logged off of all my already logged in websites, and while this isn't a major tech issue, per se... It is an annoying one and I would like some clarity on this.

Is there a feature that toggles this on and/or off? Or perhaps, this is a known bug? What is the bottom line on this?

Thank you!

- F

Asked by Frederick Piña 3 weeks ago

How can I delete places.sqlite? Privacy concern.

places.sqlite: this file records EVERY website I've ever visited in a db table! This despite opting out of History and flushing daily It's frustrating that FF surreptiou… (read more)

places.sqlite: this file records EVERY website I've ever visited in a db table! This despite opting out of History and flushing daily It's frustrating that FF surreptiously collects such personal info. Why record every site I visit, date-timestamps, frequency, etc.?

moz_historyvisits_dateindex ON moz_historyvisits (visit_date) moz_places_lastvisitdateindex

As test, I changed the name to places-sqlite.old to see if FF will create a new one It didn't make a new table; re-created the old one.

I need to update FF because of the expired certificates, but would like to clear these out first. Similarly, can I get rid of the icon database? My bookmarks are backed up as JSON and HTML files. I just wished they didn't contain extraneous info

Asked by plew29881 1 month ago

Last reply by jscher2000 - Support Volunteer 4 weeks ago

Passkey

When I switched to firefox, passkey no longer works, when I switched back to chrome it worked again - why? Please note: I use keeper in both instances.

Asked by adam199 4 weeks ago

Last reply by adam199 4 weeks ago

Question about picture in picture mode

I loved the picture-in-picture mode. However, when I closed the picture in picture mode, the video automatically stopped. Is there any ways where the video still plays ev… (read more)

I loved the picture-in-picture mode. However, when I closed the picture in picture mode, the video automatically stopped. Is there any ways where the video still plays even after I closed the picture in picture mode?

Asked by Lox 1 month ago

Last reply by markwarner22 1 month ago