Firefox Community Forum

I have no ability to connect to the IRS.gov account log in page. When attempting to do so, the link reverts to a maintenance page, with the hopeful message: "We apologize but there seems to be an issue completing your request. Please try again in a few minutes." An error URL is also attached.

Error from: https://sa.www4.irs.gov/sso/?resumePath=%2Fas%2FfuB6lQpSku%2Fresume%2Fas%2Fauthorization.ping&allowInteraction=true&reauth=false&connectionId=SADIPACLIENT&vnd_pi_requested_resource=https%3A%2F%2Fsa.www4.irs.gov%2Fola%2F&vnd_pi_application_name=OLA Reference ID:

This is not a new problem and has been ongoing for over a year. I have found several messages in the Mozilla support system describing the exact same problem from different users. There does not seem to be a fix that has been found. The information that I have found regarding the IRS website does not suggest that it will only work with Chrome or Chrome based browsers. But I can easily use the site with Edge.

There are several sites that I am unable to access with Firefox that force me to use Edge. I understand that Firefox has its security idiosyncrasies. But As this number climbs, and to include what are public facing government sites, a question I will soon ask is why use the Fireofox browser?

Ever since Firefox updated (to 147.0, I assume), I can no longer get ChatGPT to work. It does nothing when I click on "Log in" (I have a ChatGPT account), and the up arrow that you hit (or enter button) after asking a question does nothing (and the up arrow stays greyed out even while you are typing the question). I can use ChatGPT just fine on my Safari browser and iPhone. I used my iPhone ChatGPT to take me through steps to help, and it had me do several things (all of which did not work). These included: 1) refreshing the page/restarting; 2) open chat.openai.com, clicked lock icon and clicked "clear cookies and site data" and reloaded the page; 3) did same and clicked on the shield icon and toggled off "enhanced tracking protection"; 4) Went to file and "new private window", then chat.openai.com; 5) went to "about:support" in Firefox and clicked "refresh Firefox"; 6) Went to Firefox Settings, then Privacy & Security, then Permissions, then Block pop-up windows, then clicked exceptions and added "https://chat.openai.com"; 7) Then to Firefox Settings, then Privacy & Security, then Cookies and Site data, then manage exceptions, then added also "https://openai.com"; 8) Then changed enhanced tracking protection to Custom and unchecked cookies (cross-site tracking cookies) and restarted Firefox (I have since rechecked the box); 9) When I log into Firefox, it was showing a banner that read "Your privacy matters. Firefox now securely routes your DNS requests whenever possible to a partner service to protect you while you browse." Chat said to click "Disable" for this.; 10) After refreshing Firefox I chose (the 2nd time) "Restore only the ones you want" and opened a new tab. 11) At one point, I hit "Log in" for ChatGPT and the screen went slightly blurry and a new small rounded rectangular box (about 3 inches long) popped up, and Chat told me to hit the "X" to close that box, it then said to right-click on "Log In', and to choose "open link in new tab", but that option was not available. Chat says Firefox is still failing to load the embedded login frame, even after refresh. 12) I logged into "https://chat.openai.com/auth/login, and that still didn't work in Firefox, either. 13) Finally, I changed to Safari and successfully logged in. But I prefer Firefox as my main browser and want ChatGPT to work! I've even tried adding it to my sidebar (the new feature), and the same problems are occurring. It won't let me log in, and I can't ask it any questions. Help!  :)

Hello, when I am on Firefox I am unable to play audio from websites such as Reddit,Twitter and other sites but I am able to do so in youtube. This does not happen to me in other browsers such as brave/edge. Things I have tried are refreshing firefox, turning off extensions, installing windows media pack, trying a different sound device, adjusting sound mixer, allowing autoplay, update drivers. This started happening after I did a clean install of windows. Any help would be appreciated.

Computer: Lenovo Y70-70 laptop Phone: Motorola Edge+ 5G UW (2022) OS: Microsoft Windows 10 Home Firefox: Version 134.0.1 (64-bit)

When I awoke my laptop from sleep this morning, the opened Mercari tab did not load correctly, forcing me to log out and attempt to reset it. It acted as if I was not logged in to begin with and would not load the correct account information. When I logged out and then attempted to log back in, I was given an error that stated that the password or account was incorrect. I contacted Mercari Support for assistance, first, as I could not log into my account on an Edge browser, either. When I opened a Chrome browser, it auto-logged me in without issue. Mercari support assisted me for close to 13 hours, and eventually changed my email address associated with my account. Unfortunately, after that, I still could not get logged in, still getting the same wrong password or account message on my laptop. HOWEVER, when I opened firefox on my phone and attempted to log in there, it worked, using the same account and password information as I had attempted on my laptop. Additionally, I was able to log into my Mercari app on my phone, as well as BOTH Chrome and Edge on my laptop. It is only Firefox on my laptop which is not accepting the correct information. I have cleared my cache on firefox, which did not work. I have done an end task on Firefox on my laptop and restarted it, which did not work. I have restarted my laptop, which did not work. I power cycled my T-mobile router, which did not work. I even connected to the internet via hot-spot through my motorola phone, which also did not work. I can log into Mercari on any other way that I attempt, using the same account and password, EXCEPT for Firefox on my Lenovo. Firefox claims that it is up to date and will not find a newer update. Nothing was altered, to my knowledge, between putting my laptop to sleep last night and waking it up this morning. No updates, power interruptions, or anything that I am aware of. I am at my wit's end and am out of ideas for things to try to fix this. Please help. I do NOT want to have to run Chrome again, just to be able to log into a single page on my laptop.

As of 7/10/2025, Xfinity Streaming does not open through Firefox. I much prefer Firefox to any other browser so I am a little mystified as to why all of a sudden Xfinity Streaming does not open. I receive my Comcast email through FireFox but when it comes to streaming content, the Xfinity logo just sits there and does not open.

I'm having issues using Firefox with the Facebook site. Groups are slow to load and sometimes the chat and notification windows take forever to load with shimmering panels or a wait cursor displayed. I've cleared the cache and deleted the cookie, but that didn't rectify the issue. I don't have a problem with Edge.

I can not get Youtube to load on desktop Firefox. It works fine on the mobile website, app, and Chrome. I've tried clearing cookies and site data, removing extensions, resetting Firefox, and disabling hardware acceleration, and so far nothing has worked. Has this been happening to anyone else ?

Hello,

This started happening recently, in the last 30 days. Gray screen is shown when I clink on any photo in "Your memories from this day" email from photos@onedrive.com. If I go to OneDrive, then select today's date the issue is the same.

I've tried the same actions in Chrome and the photos are shown without issues.

Can someone help with this?

Regards, Petar

I have at least one question on the support forum which has never been answered. So I went to Bugzilla, and discovered dozens of YouTube issues under the Open/Unconfirmed status.

I can reproduce my problems. I'm sure others can reproduce their problems. Nothing is done. NOT EVEN admitting there is a problem.

If I can't use YouTube on Firefox (I can't), then why am I using FF? It is one of the biggest sites on all of the internet. But FF apparently doesn't care if it doesn't work.

What. Is. Going. On?

(See the attached image... the big blank space is where the video should display)

I have a new laptop and am using Firefox as my browser. But when I'm on Facebook, go to chats it says that video chat isn't supported by this browser. Does Firefox not allow this? I've tried going to permissions to allow Facebook to access my camera and microphone, but unable to do so. How do I use the video chat feature in Facebook chats?

I am using Firefox desktop on Windows 11. I have downloaded hundreds of articles from this website, with no problem until yesterday. I accessed the website using Edge, and it worked fine.

When trying to access a particular article to download it to Ancestry, the following message appears:

Application error: a client-side exception has occurred (see the browser console for more information).

I accessed the browser console for more information, which I'm sure someone can understand, but not this grandma. This is what I got:

The resource at “https://www.newspapers.com/static/js/consent/sourcepoint.js” preloaded with link preload was not used within a few seconds. Make sure all attributes of the preload tag are set correctly. ChunkLoadError: Loading chunk 3683 failed. (timeout: https://www.newspapers.com/_next/static/chunks/3683-ff579d469765b88f.js)

   NextJS 6

1528-4da4b08762a551e1.js:1:4065 Uncaught Error: Minified React error #423; visit https://react.dev/errors/423 for the full message or use the non-minified dev environment for full errors and additional helpful warnings.

   NextJS 17

1dd3208c-fc303f05ffab3b31.js:1:118350 Source map error: Error: request failed with status 403 Stack in the worker:networkRequest@resource://devtools/client/shared/source-map-loader/utils/network-request.js:43:9

Resource URL: https://www.newspapers.com/_next/static/chunks/1528-4da4b08762a551e1.js Source Map URL: 1528-4da4b08762a551e1.js.map Source map error: Error: request failed with status 403 Stack in the worker:networkRequest@resource://devtools/client/shared/source-map-loader/utils/network-request.js:43:9

Resource URL: https://www.newspapers.com/_next/static/chunks/webpack-b55f805a59a40ebd.js Source Map URL: webpack-b55f805a59a40ebd.js.map Source map error: Error: request failed with status 403 Stack in the worker:networkRequest@resource://devtools/client/shared/source-map-loader/utils/network-request.js:43:9

Resource URL: https://www.newspapers.com/_next/static/chunks/1dd3208c-fc303f05ffab3b31.js Source Map URL: 1dd3208c-fc303f05ffab3b31.js.map

I really don't want to stop using Firefox, but I need a usable browser. Can you help me?

In my Firefox browser, when i try to sign in to Youtube, a window says "there was an issue signing in to Youtube" pops up. None of the troubleshooting articles are helpful for my situation. My Firefox browser is up to the latest update - version 146 on windows 11. Youtube works, but i am prevented from signing in to my account.

I have used Youtube in Firefox before by signing in to my google account, the only thing that has changed was that I went into settings and cleared my browsing history, cache, and cookies. Once those were cleared, Youtube won't sign me in and only shows that error window.

In my Firefox browser settings, I have set Youtube to accept cookies and have disabled adblock for Youtube.

My Youtube account is still accessible using Chrome, but not in Firefox. Youtube WILL sign me in if i use Firefox private browsing. I'd rather not use chrome since Firefox is my primary browser and I'd rather not jump through the extra steps of google sign-in using private browsing.

I do have a Google account with my school institution, but that has never been an issue (expect it won't open google maps for some reason, not the issue here though). My Youtube has always been signed in with my personal Gmail, not my school Gmail. I'm not sure if that's interfering with anything.

To reinstate the main issue: I cleared my browsing data and cookies, now Youtube in Firefox won't sign me in.

I updated to Firefox 141.0 and now Google Maps is not working correctly. When I look for directions the map does not show the route. If I go to street view I get a black screen. Google maps is working fine on Edge or Google on the same pc.

I searched the forums and found a few similar entries but i couldn't see any solution so far. Whenever i try to open my inbox the page initially loads and shows the progress bar but after the progress hits 100% it just hangs there and nothing happens. See screenshot please. Gmail works normally in other browser (MS Edge) and my Android phone. I've been experiencing this issue for more than a month now. Not sure exactly when it started. Probably with v134. Installing v135 fresh didn't change anything. This is one of the most persistent issues i've experienced about browsers. I use Avast AV but all browser modules are disabled + web shield disabled.

So far i tried these steps to no avail: - Clear cache and history - Clear whole site data by using "forget site" feature - Clear cache and cookies using the padlock icon next to the search bar - Disable/enable hardware acceleration - Disable/enable javascript (gmail requires javascript to work anyways) - Disabled all add ons/extensions, tried safe mode - Reinstalled firefox after uninstalling and deleting any left over folders

My system specs: - Windows 10 pro 22h2 x64 - ASrock B450M HDV R4 Mainboard - AMD Ryzen R5 3600X CPU - AMD RX 6600 GPU - 16 GB DDR4 3000 RAM, 250 GB M2 SSD

I was having problems with the firefox browser. This has never happened. I always use firefox and the company said that firefox was compatible to there sight but I could not access.

Youtube has two settings that must be turned on for captions to show and start automatically when watching a video. "Always Show Captions" and "Auto Play Captions" and not be forced to be signed in to YT. Both settings must be checked off/turned on for captions to work and "set" in the cookies, for captions to work when not signed into YT.

Previously, one could sign in to YT, re-select the settings, refresh browser and then sign out and the captions would work when signed out and viewing YT content.

Since your update today, YT's "auto play captions" option is now missing when using Firefox, but not when using chrome, meaning when using Firefox, it can't be selected while using that browser. The result is that persons who choose to use Firefox instead and don't want to be signed in to youtube, not wanting our information followed in a non anonymous manner, can't use firefox to watch YT and still have captions working without having to constantly turn them on for every single video watched (that's where "auto play captions" came in).

Bad, bad move. On both mozilla's part and YT's.

Hello, When I view some pages with inline video graphics, I see a garbled video frame. I have attached a screen grab from part of one screen. I have no issues with YouTube or other videos. It's just the graphics of some webpages such as looking at an Apple product on their site. I have not had this issue using Chrome under the same conditions. It's like I have a corrupted Codec or something. Does anyone have any suggestions? Thanks.

When I log into my Outlook Web account, after putting in username and password, it sends me a verification number to my phone. When I put that number it the screen says "Logging out of Microsoft Outlook" and then takes me to the logged out screen. This was working fine until the last update of Firefox, and it works fine in the Duck Duck Go browser. It also works on my Android Cell phone.

I recently ported from chrome to firefox about 3 days ago and was tryin to access the dropdown menus on this website https://www2.gov.bc.ca/gov/content/governments/government-id/bc-services-card/your-card/get-a-card

I realized it wasn't working so I turned off my adblocker (ublock origin), refreshed the site and still not working.

Also attempted to use troubleshoot mode and still does not work.

Cleared cache + cookies and used troubleshoot mode and nothing working still.

I lastly checked the website was working by opening the same link on chrome after all that and it works perfectly fine over there. Any ideas what could possibly be the issue?? I basically have a fresh install of firefox with no changed settings besides anything that might of been copied over from Chrome when firefox automatically asks you to migrate your stuff over, and used the troubleshoot mode + clearing cookies and cache