Showing questions tagged: اعرض كل الأسئلة

Email notification about Mozilla account renaming sent to wrong email address

I couldn't find a category for Firefox accounts/Mozilla accounts, so this question will be posted in the Firefox forum. TL;DR Is there any way to get in touch with someo… (read more)

I couldn't find a category for Firefox accounts/Mozilla accounts, so this question will be posted in the Firefox forum.

TL;DR Is there any way to get in touch with someone at Mozilla who can correct a faulty notification email address for a Firefox/Mozilla account?

My best guess is that when I first created the Mozilla account, I used the Gmail address, and even after changing the primary and secondary email addresses for the account, the Gmail address still remains somewhere in some database in the backend and it can't be removed or changed by an end user. Is there any way Mozilla can fix this issue?

The full story

Today I received an email introducing the renaming of Firefox account to Mozilla account. The email was sent to my old Gmail address even though I've changed both the primary and secondary email address in my Mozilla account settings a long time ago.

Email notifications about sign-ins and/or changes that are made to the Mozilla account are sent to the correct email addresses that I've configured in the account. So the issue is with general announcement emails regarding Mozilla accounts.

I have not received the email about the Mozilla account renaming to the email addresses that are configured in the account. Somewhere down the line I will delete the Gmail account, but that will also mean that I won't get these kind of announcements and thereby risk missing important information regarding the account.

Asked by Peter 4 months ago

Last reply by Peter 4 months ago

cant drag tabs or bookmarks

i wasn't able to drag tabs at one point like i could drag windows but not tabs also in davinci resolve a video editor, i wasn't able to drag media from a section onto th… (read more)

i wasn't able to drag tabs at one point like i could drag windows but not tabs

also in davinci resolve a video editor, i wasn't able to drag media from a section onto the timeline

if i restarted my laptop, the issue disappeared for around 30 minutes and came back

i switched to windows 11 and the issue went away for a few days but came back. i dont know how to resolve it permanently

Asked by typicalcrazycat 4 months ago

Last reply by typicalcrazycat 3 months ago

Random cookies are being stored in firefox

I have strict tracking protection turned and and i have a rule set for both https and http for bing, yahoo, and some other sites, and no matter how many times i delete th… (read more)

I have strict tracking protection turned and and i have a rule set for both https and http for bing, yahoo, and some other sites, and no matter how many times i delete their cookies from the settings menu they keep coming back and i have no idea why. I dont see a logical reasons why my extensions would be doing that

Asked by NastyFlytrap 4 months ago

Last reply by NastyFlytrap 4 months ago

cannot prevent search bar from going to url bar / address bar in private browsing mode

I have an issue with the address bar in private windows. Normally when you click on the search bar in the new tab page, it will redirect the cursor to the address bar ins… (read more)

I have an issue with the address bar in private windows. Normally when you click on the search bar in the new tab page, it will redirect the cursor to the address bar instead of letting you use the search bar.

I found the following solution on the forum here that works for normal windows: go to the about:config page and set browser.newtabpage.activity-stream.improvesearch.handoffToAwesomebar to false.

For private windows, this fix does not work. It will still go to the address bar instead of letting you use the search bar. Is there another way for me to fix this so that it will also work in private windows?

Asked by babhi.eff.19 3 months ago

Last reply by TyDraniu 3 months ago

Firefox Fullpage Translation

Hello, How can I switch of the annoying new Firefox Fullpage Translations? It intrusively ask me each time a browse a new page. I do not need it nor do not want it. I ca… (read more)

Hello,

How can I switch of the annoying new Firefox Fullpage Translations? It intrusively ask me each time a browse a new page. I do not need it nor do not want it. I cannot find a way to switch it off.... Mant thanks for your help. Christian

Asked by christian.haltern 5 months ago

Last reply by cor-el 3 months ago

firefox account pass

i forgot my password and I don't want to lose my data when I change my password. This would have been fine for me if I hadn't accidentally deleted the entire Roaming fol… (read more)

i forgot my password and I don't want to lose my data when I change my password. This would have been fine for me if I hadn't accidentally deleted the entire Roaming folder with the history cache and extensions, but what happened was this. Is there any way I can get the password without losing all the data?

Asked by Вестерн Диджитал 4 months ago

Last reply by cor-el 4 months ago

Firefox account forever sends email to DELETED email address!

Steps to reproduce: 1. Create a Firefox account with email1. 2. Add a secondary email2. 3. Make email2 primary. 4. Delete email1. Expected behavior: no trace of email1. … (read more)

Steps to reproduce: 1. Create a Firefox account with email1. 2. Add a secondary email2. 3. Make email2 primary. 4. Delete email1.

Expected behavior: no trace of email1.

Actual behavior: when you try to log on to firefox account with email1, it remembers this, and says to enter the primary email to log in. a la https://support.mozilla.org/en-US/questions/1388872

When firefox emails me that firefox accounts are becoming mozilla accounts, they email the DELETED email1! This is incredibly frustrating!

Asked by pontaf 4 months ago

Last reply by pontaf 4 months ago

Pop up on YouTube..."Ad blockers not allowed on YouTube"

Hi Mozilla community, I hope you can see the image i loaded. Have others seen this message? What is the fall out? Should I get Mozilla VPN? thank you so much! … (read more)

Hi Mozilla community, I hope you can see the image i loaded. Have others seen this message? What is the fall out? Should I get Mozilla VPN? thank you so much!

Asked by evanddessasauiii 4 months ago

Last reply by zeroknight 4 months ago

WidevineCdm plugin

This plugin crashes on Firefox only after last update. It was fine prior to the 10.16.23 update. Ive tried turning off and back on, clearing cache and cookies and nothing… (read more)

This plugin crashes on Firefox only after last update. It was fine prior to the 10.16.23 update. Ive tried turning off and back on, clearing cache and cookies and nothing helps. Is anyone else having this issue?

Asked by Lauren Daniels 4 months ago

Last reply by cor-el 4 months ago

chat corrupted

My chat sends garbage. Here I type 'test' to my son. Here is what my chat shows after I press RTN: 2255821536##7637873208AQL/23VRnm9YyO/TaA1HjcHgyffG3PWzb1qU7wbh6N/XZXp1… (read more)

My chat sends garbage. Here I type 'test' to my son. Here is what my chat shows after I press RTN:

2255821536##7637873208AQL/23VRnm9YyO/TaA1HjcHgyffG3PWzb1qU7wbh6N/XZXp1wqd5roGoLrrc92GowtY2Rwkb2255821536##7637873208

Asked by peterlemer 5 months ago

Last reply by cor-el 5 months ago

  • حُلّت

userChrome.css not working

System Info: 1. Windows 10 Home 22H2 (as of writing) 2. Firefox 118.0.2 (as of writing) I'm trying to make the simple change of moving the location of the 'find in page'… (read more)

System Info: 1. Windows 10 Home 22H2 (as of writing) 2. Firefox 118.0.2 (as of writing)

I'm trying to make the simple change of moving the location of the 'find in page' bar from the bottom to the top and I recently discovered that using userChrome.css was the way to do it. I followed this tutorial in the following link, https://www.userchrome.org/how-create-userchrome-css.html, making sure to put the "chrome" folder in the right location C:\Users\myName\AppData\Roaming\Mozilla\Firefox\Profiles\sfytm5xk.default-release, switching the toolkit.legacyUserProfileCustomizations.stylesheets to true, entering the code snippet into the userChrome.css using VSCode, and restarting the browser for the changes to take effect.

After the first restart, I found that the 'find in page' bar was still at the bottom and nothing had changed. I restarted the browser about 10 more times and nothing changed still. I looked through the Mozilla Support forums, r/FirefoxCSS and r/Firefox subreddits for an answer and came across a few posts with similar problems, tried their recommended solutions such as downloading the userChrome.css file from the website tutorial, double-checking that File Explorer would show file extensions when creating or renaming files, or even restarting my computer and yet none have worked.

I have no idea what's wrong so feel free to share what you think the problem might be and possible solutions in the replies.

Asked by simonaghedo 4 months ago

Answered by cor-el 4 months ago

Lost saved passwords

Hello, I have been using FF on my laptop without any account (as i never needed to sync on other devies). Two days back, I have created a FF account so I can sync my cr… (read more)

Hello,


I have been using FF on my laptop without any account (as i never needed to sync on other devies). Two days back, I have created a FF account so I can sync my credentials/history on another laptop. Since then my passwords are not loading and I have gone through lots of articles and tried all options. I have only one default profile and I can see the History and Bookmarks but lost passwords. The logins.json has only entries since I created the FF account. Please help me how to recover passwords? Many thaks in advance..

Asked by kishor5151 4 months ago

Last reply by kishor5151 4 months ago

Mozilla product for replacement of Dell Support Assist

Greetings~ I have Dell SupportAssist that I use to cleanup my Dell Inspiron 3793. It is about to expire, and I would like to know if there is a Mozilla Firefox product … (read more)

Greetings~

I have Dell SupportAssist that I use to cleanup my Dell Inspiron 3793. It is about to expire, and I would like to know if there is a Mozilla Firefox product to replace it.

Thank you.

Mick

Asked by mickonmount 4 months ago

Last reply by James 4 months ago

  • حُلّت

Firefox (118) does not play certain audio files

I have found that Firefox does not play some audio files, for instance on Wikipedia and WaniKani, such as the audio on https://en.wikipedia.org/wiki/Erhu and https://www.… (read more)

I have found that Firefox does not play some audio files, for instance on Wikipedia and WaniKani, such as the audio on https://en.wikipedia.org/wiki/Erhu and https://www.wanikani.com/vocabulary/%E9%9F%B3. When inspecting network activity I can see that an attempt is made to load the audio on Wikipedia, but it does not play. On WaniKani however, no attempt is made. (WaniKani uses .webm for sound, maybe that has something to do with it?) The problem appeared after the update to Firefox 118 and persists in private browsing and troubleshooting mode, but does not occur in GNOME Web.

Asked by Kaj 4 months ago

Answered by Kaj 3 months ago

FireFox Becomes Unresponsive When Chrome Is Open

I have started to have this problem where if I have opened Chrome Browser and have FireFox open at the same time FireFox becomes unresponsive and just sits there 'loading… (read more)

I have started to have this problem where if I have opened Chrome Browser and have FireFox open at the same time FireFox becomes unresponsive and just sits there 'loading' the pages of whatever site I am trying to view. This only happens when I open Chrome. FireFox hasn't become unresponsive like the system resources are being used up and like it has frozen but it is just all of the tabs I want to view have the dot flipping back and forth trying to load the websites. My only way to fix this is to reboot my PC and open FireFox but not open Chrome at all and then FireFox works fine and loads everything quickly as expected but as soon as I open Chrome (which works fine even if FireFox is open) this issue starts. It doesn't fix it is I completed force close Chrome either and it will only work again if I reboot the PC. This has only just started happening over the past few days though so I am wondering if some sort of updat has occurred which has broken things as previously I could use both broswers no problem.

Asked by Foxy 4 months ago

Last reply by Foxy 4 months ago

My Browser Keeps Getting Reset

I'm using my Firefox with Custom CSS with toolkit.legacy thing enabled. I'm using Firefox for my everything and I love it. But It keeps break my current profile then star… (read more)

I'm using my Firefox with Custom CSS with toolkit.legacy thing enabled. I'm using Firefox for my everything and I love it. But It keeps break my current profile then starts a new profile that everything has been reset. It keeps break my profile and starts a new profile. I lose everything... It's enough for me. I could not find any solution for it. If It's not fixed, I'll stop using this beautiful browser :'(

Asked by Z 5 months ago

Last reply by James 5 months ago

  • حُلّت

Delete an account with a lot of personal infomation on there

I'm encountering some difficulties with my current account, which is locked out. I would like to request assistance from the support team to help me delete my account and… (read more)

I'm encountering some difficulties with my current account, which is locked out. I would like to request assistance from the support team to help me delete my account and remove my personal information from the platform. However, I'm having trouble finding the contact information for the support team. I couldn't locate their email address or phone number, and I'm hesitant to post my personal email address and information on a public forum.

I'm feeling quite frustrated, as I've never encountered such challenges with an app before. It appears that I'm unable to reach the Firefox support team at the moment. Can someone please provide guidance on how I can securely and privately request their assistance in deleting my account and personal information?

I had to create a new account just to post this question because my original account got locked out. This happened because I recently acquired a new phone and didn't transfer the two-step authentication information to my new device.

Asked by viettu.vohoang 4 months ago

Answered by James 4 months ago

  • حُلّت

Problem Composing New Email--Yahoo Mail in Firefox Browser

I use Yahoo mail from my Firefox browser (mail.yahoo.com). Today Firefox won't let me begin a new email. I click the "compose" button, which should open a new blank ema… (read more)

I use Yahoo mail from my Firefox browser (mail.yahoo.com). Today Firefox won't let me begin a new email. I click the "compose" button, which should open a new blank email, but nothing happens. I tried in Safari and I can do it there. Please advise and thanks for your help.

Asked by jimhyden 4 months ago

Answered by zeroknight 4 months ago