Firefox Community Forum

I am running Firefox 144.0 on kubuntu 24.04.3 LTS I have lost sound on Firefox. I have opened the same sites in Chrome and the sound is working fine. It's only in Firefox. I have tried several sites including Udemy, YouTube, and radio programs, no sound from Firefox. The problem started in the middle of a Jit.Si session. All of a sudden the sound disappeared. I thought that restart Firefox would help, then restart the computer would help. But the problem has continued. The speakers is turned on the volume is up, just not a sound from Firefox. What to do?

An hour ago I had all of my Firefox bookmarks. Ten years of meticulously filed and regularly culled references that I use multiple times daily. I rarely log out of Firefox sync, so that I can keep them up to date.

I now have no bookmarks and no tags.

For some context, two things just happened simultaneously. So, I'm not entirely sure which is the culprit.

1) Firefox just updated and I rebooted my computer.

2) Norton 360 updated sometime in the past two days. I attempted to familiarise myself with the new interface. Foolishly, given the track record of Norton-360-for-breaking-your-games, I ran the disc cleanup, which recommended I remove approximately 400 Mb of data. Norton stated this data was temporary files. If they were indeed my bookmark history, nowhere did Norton indicate they were bookmarks. Also, never have I encountered a disc cleanup that wholesale wipes bookmarks. I do hope Norton is not the culprit and this is just a glitch, because if this were due to Norton having no safety net for deleting an entire library of bookmarks - and they can't help me restore them - then that will be the final nail in the coffin for me doing business with Norton.

The suggestion to go to Import and Backup in Firefox, then click Restore, offers only the option of Choose file... - and then launches nothing.

Currently, I'm seeking any means of restoring my bookmarks. Any help would be appreciated.

I had presumed that I was taking reasonable measures through my Firefox Sync settings to protect my bookmarks and ensure they could be restored in the event of accidents. If these bookmarks are permanently lost, the amount of work I've just lost is quite the blow.

Edit No. 01: After writing this, my Bookmarks Toolbar is also now empty. Perhaps it had wiped earlier, but was merely waiting for a refresh to take effect.

Edit No. 02: Also, it seems I am unable to create any new bookmarks. I shall read the help suggestions relating to that now, to see if it's a relevant issue.

I received this download from Firefox today, July 22, 2025: xRqj7qhl.html - Size: zero bytes - Kind: HTML text . I've never experienced this before. Is it legitimate? Thanks

Facebook simply isn't loading in Firefox anymore - it loads in Edge on my PC just fine and on my Mobile Android Browser .

I've tried disabling all extensions, and clearing cache and cookies, but Facebook still refuses to load and returns the message, attached.

Hi! I'm using Firefox 126.0 on Fedora 39.

Pages from Amazon.co.uk load very slowly, incompletely, or not at all. All other Web sites are fine.

I had a couple of certificate-related errors saying that the identity of the site couldn't be verified, but I can't reproduce the problem, so I can't quote the exact wording, I'm afraid.

The same Amazon pages load properly in Chrome on the same machine, and they load properly in Firefox in a VM on the same machine. That tells me network connectivity must be fine.

I've tried disabling all extensions, reverting to the default theme, running in Troubleshoot Mode, clearing cookies and site data, clearing the startup cache, disabling hardware acceleration, and creating a new profile. The new profile helps slightly, in that it loads more of the page before getting stuck. Nothing else helps at all.

I'd prefer not to refresh Firefox if I can avoid it, because I don't want to lose all my plugins and settings. This installation is five years old. Besides, a new profile didn't fix the problem.

What's the next thing to try? I'd really appreciate any ideas.

Hello, At one time I could login at home to view my Spectrum.net account on Firefox (default browser), now I get a popup which reads "This feature is currently unavailable. Please try again from home or contact us for assistance. "IDID-4000"

I get the same message on my laptop and desktop, both running Firefox. I can switch to the Edge browser and login with no issues. I have cleared cookies and used other suggestions I have read on the web, but to no avail. Any help would be appreciated!

Thanks! Tony

Whenever i search something on google, firefox desktop (all fine on android) is failing to display the ai(gemini) answer no matter what questions i ask.

Same happens in the "AI Mode" option that is available in google's recent update.

And, I,m logged in.

This started since a week, everything was working fine before that.

Adding the images below.

A new version of the "List All Tabs" appeared on my toolbar today, shown on the left and hovered over in the attached screenshot (ignore the Malwarebytes extension icon). The old icon for this button was a chevron with approximately the same functionality. I was able to remove the old icon, but I'm unable to find a way to remove this one. Here is what I've tried so far:

• Like the old one, the Customize Toolbar feature is unable to remove it since it is grayed out.
• For a while, I was able to remove the old icon by going to about:config and setting browser.tabs.tabmanager.enabled to false. This solution does not work for the current and some recent versions of the button.
• I attempted to create a userChrome.css file (following all the steps according to this this website) and added the following string: #alltabs-button { display: none !important; }

None of these attempted fixes have removed the button following a browser restart. Is there a way to remove it? I have no need of a button that shows me what tabs I have open when I can simply look at my toolbar.

Mozilla will not let me sign into my Amazon account without using a passkey. I have never established a passkey and I do not wish to use my phone to sign in and without using one of those two options, my computer is completely locked and I have to shut it down and reboot or sign out of Microsoft in order to regain service. I have deleted Firefox from my phone...I have deleted the Amazon app from my phone, and I unsynched everything before I did so. I have errased all of my cookies and cleared the cash. I use an Apple phone which is equipped with an excellent browser, and unless I can find some work around for this I am going to delete Firefox from my PC as well.

The camera won't turn on in the Firefox browser for Google Meet or Zoom. It says it can't find the camera or that it's turned off. I have checked my Windows 11 settings and desktop apps have access to the camera. I have also checked the settings for each of the sites and use of the camera and microphone are allowed. Autoplay is enabled too. The camera works fine in other apps and in other browsers.

Hello, I'm having a problem on Windows 10. It's a fresh windows installation and I tried already some solutions: reinstalling firefox, deleting cache, refreshing firefox, private windows, no add ons, trouble shoot mod. Nothing helped. The problem seems to be with live stream, either on twitch.tv or youtube.

I'm trying to sync my tab groups across my desktop/laptop. I have sync enabled through the settings and I've checked every box, but I don't seem to see an option for syncing tab groups specifically. It syncs all of my bookmarks and active tabs, but the groups seem to be unique to each device. Is this feature available? I might be looking in the wrong spot so if anyone has any insight that would be great! Cheers

When I open any stream, it takes about 2.5 seconds from the start of the page loading to the appearance of the stream image and playback. For comparison, in version 137 it took about 1.0 seconds.

I tried to launch the browser (Firefox 138.0.1) in troubleshooting mode, and also created a new profile, but the problem remained.

I also downloaded portable versions: 137.0.1 - everything is fine. 138.0 and 140.0a1 - slow loading.

I also have Zen Browser installed (the latest version is based on 138.0.1) - everything is fine.

- Translated via Google Translate.

I've freshly reinstalled Windows 11 and after trying to access and watch a movie on any of these sites I get an error (see the pictures).

Browser version: 137.0.1 (64 bit) Widevine version: 4.10.2891.0

Already tried to disable/enable DRM. Already reinstalled firefox. Already manually installed widevine. No clue what could be causing this issue.

This is the link. I can't send animated images as the text is too small, so I'll describe it instead. It's so hard as a loyal fan, I'm crying.https://www.bilibili.com/bold text。There is a bug. Why does the Bilibili website not display the corresponding screen when I try to move to it? Speed playback cannot be used at all, and there’s also the issue of not being able to use fullscreen on Firefox. Are you forcing me to use another browser?

[edit] I was using my phone to post this question and inadvertently posted it to the android forum. This is a DESKTOP question.

I'm trying to sync my tab groups across my desktop/laptop. I have sync enabled through the settings and I've checked every box, but I don't seem to see an option for syncing tab groups specifically. It syncs all of my bookmarks and active tabs, but the groups seem to be unique to each device. Is this feature available? I might be looking in the wrong spot so if anyone has any insight that would be great! Cheers