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Adblock Plus opens new window each time I start and won't keep settings

Somehow I got Adblock Plus and it's been nothing but trouble. First I noticed ads that weren't there before, then it kept opening new windows about just downloading ABP a… (read more)

Somehow I got Adblock Plus and it's been nothing but trouble. First I noticed ads that weren't there before, then it kept opening new windows about just downloading ABP and it won't keep my settings. Last week I wrote an email asking for help and didn't get a reply. This ABP Plus is a MESS.

1. It won't keep my settings.

2. Right now I have no fewer than 5 "Installation" tabs in my browser. How do I make them STOP? It started after this last time that I updated your program.

3. Right now I don't even know if it's working right. How can I go back to the last version that didn't foul up?

Today, I went to Firefox website and was going to download to plain old Adblock but that page said it was not monitored. see attachment. So I went to the Mozilla website. see attachment. When I clicked on "Recommended extensions may also be found while browsing with FF...." it took me to a page that didn't have anything about AdBlock. Over an hour later, I ended up right back where I started from. I'm exhausted and I give up trying to follow links that take me back again and trying to describe how it's taking me round in circles. How do I go back to the old AdBlock? It worked well for me, didn't make me reset every time I open my browser and actually blocked ads. Firefox, Windows 8.1 latest versions. Please reply in simple English I am a senior and techy words just make my head swim. If someone replies and I don't reply back, it may be that I can't get on the internet, the wifi here is lousy at best and most of the time, not at all. I try to get on the internet several times a day, if someone replies I will reply as soon as I can. Don't give up on me. Thanks, Bernadine

Asked by BernadineAD 2 days ago

Last reply by FredMcD 1 day ago

  • Archived

Prevent Nightly's Metro App from Launching on a convertible laptop

I have a sony vaio duo 13 which is a sliding laptop tablet hybrid. I run nightly on the desktop for all my web browsing because i guess i am what is called a power user. … (read more)

I have a sony vaio duo 13 which is a sliding laptop tablet hybrid. I run nightly on the desktop for all my web browsing because i guess i am what is called a power user. I need all the options and features that firefox gives us, and don't care for the barebones yet more fluid experience of the Metro app. My problem is that when I am using Nightly in Desktop it runs great, but anytime i close my screen (which doesnt close in the traditional sense, it folds the screen out) and transforms it into tablet mode, it launches the Metro version of Nightly. If i was using the desktop version it transfers all my tabs to the metro app. and when i open the screen to laptop mode, it simply closes everything. AFAIK i don't remember installing the Metro version... I can go to the Start Screen and find the metro app but i am afraid to uninstall it because i think it will uninstall the whole Nightly Application, which i dont want to happen. I created an administrator account and went to the MetroApp repository on the harddrive but there is nothing there related to nightly or firefox so i can't just delete it.

Asked by chronovivi 6 years ago

Last reply by Matt Brubeck 6 years ago

  • Archived

in address bar, my banking site now shows up with grey padlock, it's always been green before, why?

Padlock at address bar for my banking site, Wells Fargo, used to be green, now it is grey. In chrome and internet explorer it is green. Is this a problem with firefox or … (read more)

Padlock at address bar for my banking site, Wells Fargo, used to be green, now it is grey. In chrome and internet explorer it is green. Is this a problem with firefox or is website been re directed somehow? (I have firefox 25.1 on dell inspiron 15 laptop running win8.1 64bit)

Also, since ver 24, firefox sometimes loads what appears to html code (text only), I have to refresh to get the picturesetc..

Also, on https sites when i enter and submit info, I get an error message as follows: An error occurred during a connection to startpage.com. SSL received a record with an incorrect Message Authentication Code. (Error code: ssl_error_bad_mac_read)

Asked by Splinterd1 6 years ago

Last reply by philipp 6 years ago

  • Archived

Firefox Sync not keeping devices bookmarks, ect the same.

So I have Firefox on a main O/S Windows 8.1 & a second boot Ubuntu 12.04. I've set up my sync account on Windows 8.1 & when I set it up on Ubuntu with the recover… (read more)

So I have Firefox on a main O/S Windows 8.1 & a second boot Ubuntu 12.04. I've set up my sync account on Windows 8.1 & when I set it up on Ubuntu with the recovery key it will import the bookmarks, add ons, preferences ect. The problem is if I add bookmarks in Windows Firefox & then boot Ubuntu Firefox it won't change it on Ubuntu, if I add a new bookmark on Ubuntu Firefox it won't change it on Windows. They both keep their own instance of my sync but won't share it & share the changes.

Am I supposed to select a setting at the Sync Options to tell it to keep both the browsers the same & to also let each other add bookmarks? If you know what I mean ;)

Asked by cyborgcygnus 6 years ago

Last reply by guigs 6 years ago

  • Archived

Why does private browsing close unexpectedly sometimes on Windows 8.1?

I had all these tabs open in private browsing but then it suddenly closed. I don't get any crash reports or anything, it just closes as if I'm the one who clicked on the … (read more)

I had all these tabs open in private browsing but then it suddenly closed. I don't get any crash reports or anything, it just closes as if I'm the one who clicked on the 'x' - my cursor was nowhere near it. I thought it might have something to do with my touchpad but I can't find any solution to this online. There are certain ways to close apps in Windows 8.1 but it requires me to move my mouse to the top right corner which I don't do.

I tried different swipe actions on my touchpad while using firefox but nothing happens. Private browsing just closes on random occasions.

Sometimes I'm using private browsing and when I click on a different tab, instead I've been switched to firefox in non-private browsing mode (although my tabs don't move over, it just switches to that window).

Asked by Fabbiano 6 years ago

Last reply by guigs 6 years ago

  • Archived

How do I control Firefox's response to "ms-windows-store:" URLs?

Normally, when Firefox encounters a link with a pseudo-protocol that it doesn't know how to process (such as iTunes store links, which Apple only wants you to open with i… (read more)

Normally, when Firefox encounters a link with a pseudo-protocol that it doesn't know how to process (such as iTunes store links, which Apple only wants you to open with iTunes), usually Firefox puts up a "Launch Application" dialog each time, which allows the user to choose a program to use for the URL (or, for the way I usually use this dialog, to cancel the attempt to act on the URL completely) - unless you check the "Remember my choice" option, in which case it will stop asking, but put an entry on the Applications page of the Options dialog, in case you want to change the chosen action in the future. However, in the case of the new Windows store URLs, I don't get that dialog and I don't have an entry in the Options; I automatically get thrown off the Desktop and into the Windows store app every time, with no obvious way to change this behavior. What's different about these URLs (or about Firefox's reaction to them) that won't allow me to modify or abort this action?

Asked by soubeagi 6 years ago

Last reply by guigs 6 years ago

  • Archived

Need help recovering firefox history on deletion by cc cleaner Win8

Accidentally (2 days ago) deleted my firefox browsing history by running CC Cleaner on windows 8.1. The index.dat reader I use tells me that Win 8 doesn't use such files … (read more)

Accidentally (2 days ago) deleted my firefox browsing history by running CC Cleaner on windows 8.1. The index.dat reader I use tells me that Win 8 doesn't use such files anymore. The "places.sql" file in my profile folder has all my history in it. But it still doesn't show up in the history tab or the search bar (the dropdown display of matches, when I type a few characters) i.e the browser acts like there ain't no history. The history tab shows just 2 days' history !! yelp!!

Asked by abhip30 6 years ago

Last reply by guigs 6 years ago

  • Archived

Hardware acceleration crashes FF29 NVidia 460

FF29, NVidia 335.23 drivers, GTX460, Windows 8.1 Update When hardware acceleration is enabled, FF29 crashes on start up. When Hardware acceleration is disabled, FF29 ope… (read more)

FF29, NVidia 335.23 drivers, GTX460, Windows 8.1 Update

When hardware acceleration is enabled, FF29 crashes on start up. When Hardware acceleration is disabled, FF29 opens and works, but slowly.

IE11 hardware acceleration is enabled, with no problems.

Can you please provide a fix for this soon? Disabling hardware acceleration is not an elegant solution to the problem.

Thanks, Steve

Asked by SteveMilward 6 years ago

Last reply by guigs 6 years ago

  • Archived

FF29, 30now crash everyday. Reinstalled WINDOWS still crash.

It's a few weeks already. Every single day I have multiple crashes. In fact now I have to type in notepad in case firefox crash suddenly. I thought it was flash and anot… (read more)

It's a few weeks already. Every single day I have multiple crashes. In fact now I have to type in notepad in case firefox crash suddenly.

I thought it was flash and another addon but no. Due to some reason I reinstalled windows and it still crashes. Now my firefox is 30 beta with only adblock plus and flash active. I read somewhere to disable hardware acceleration but it didn't help. I've been using firefox since I don't even remember, 0. something?? This is the first time I'm seriously considering change. Please, please help.


Submitted Crash Reports Report ID Date Submitted 4734912a-3f3b-4b16-bc96-c7ce169ff2fa 5/3/2014 12:05 AM bp-7e33f86f-7880-4c52-81da-d2d782140503 5/2/2014 11:59 PM bp-1a9cfb9b-40f1-4949-a845-b32b92140502 5/2/2014 3:35 AM bp-c594ead1-dbd2-4466-a817-ea1992140502 5/1/2014 11:39 PM bp-03690885-3e43-4f7a-a1f6-7a5222140502 5/1/2014 9:49 PM bp-7bc39222-25ae-4dd6-86d9-017dd2140502 5/1/2014 9:42 PM 84e53a4c-2db0-4562-b32b-a80f84daa9d2 5/1/2014 9:16 PM bp-7a653189-0797-4d52-aa01-b563e2140502 5/1/2014 9:13 PM bp-e3c182ba-6fc8-407b-bdc8-5c7a42140501 4/30/2014 11:02 PM bp-5c18feff-34da-41ee-aaf3-70c1c2140430 4/29/2014 10:31 PM bp-ea409f81-5747-4389-820c-f95fa2140429 4/29/2014 2:38 AM bp-9fb55881-0e91-47f2-a671-13fc32140429 4/29/2014 2:17 AM bp-1088bb06-62ea-41de-b5b2-6d10a2140429 4/29/2014 2:17 AM bp-69e5a59b-0e19-4617-a23d-fb9c52140428 4/27/2014 9:59 PM bp-fb878fa1-0ea7-45cf-95d7-450f32140427 4/27/2014 12:46 PM bp-dc2c5fdd-7ee0-440a-984e-da8cd2140427 4/27/2014 12:44 PM bp-94c518ef-e659-4e85-b144-029fa2140427 4/27/2014 12:44 PM bp-697d71dd-0422-4678-80fc-29de62140427 4/27/2014 12:36 PM bp-343618ff-0191-483d-a2ec-93d562140427 4/27/2014 9:09 AM bp-fce88d8a-40c6-4584-9be3-e26132140427 4/27/2014 8:43 AM

Asked by Afya 6 years ago

Last reply by guigs 6 years ago

  • Archived

If I disable my master password and enable sync of my passwords, how are they encrypted? What is my encryption key?

In the new sync feature I can select passwords to be synced but then I need to disable my master password. How exactly are my passwords stored and encrypted when I sync … (read more)

In the new sync feature I can select passwords to be synced but then I need to disable my master password.

How exactly are my passwords stored and encrypted when I sync them? I want to be in control of the encryption key that encrypts my passwords. I don't feel that the security solution for storing my passwords in the sync solution has been adequately explained to me.

I'm considering getting lastpass instead.

Regards, Daniel Hegner

Asked by da9l 6 years ago

Last reply by cor-el 6 years ago

  • Archived

Restore previous session doesn't work, and if browser gets restarted (eg installing an extension) all tabs get lost...

Using FF 29.0 or 29.0.1, session storage seem badly broken. All commands for restoring previous sessions are disabled (whether or not they are from an extension), and eve… (read more)

Using FF 29.0 or 29.0.1, session storage seem badly broken.

All commands for restoring previous sessions are disabled (whether or not they are from an extension), and even when the browser gets restarted (for example when an extension is installed or updated) all the sessions get lost: I click Restart in the extensions tab with 10 different tabs opened, and the restarted Firefox window contains NOTHING but the default startup page (on which, by the way, the search box doesn't work at all).

Before someone asks, I've already tried all the standard suggestions:

1) Tried with a new empty profile with NO extension at all 2) Tried deleting ALL profile info, uninstalling FF, then reinstalling and using the default empty profile with NO extensions whatsoever

And the problem is still there: session storage does not function (sessionstore.js doesn't get created).

The only thing that solved the problem was reverting back to FF 28, which I have done.

(By the way, this bug led me to discover another thing which I consider a total ergonomic failure: in FF28 the "check for updates" button in the about dialog MUST be called in another way: this button DOES NOT check for updates, it INSTALLS updates! In fact, if clicked, it does not check and tell me if a new version is available: if the new version is available, having clicked "check" is interpreted as "Download and immediately install the update", and NOTHING can be done to stop this when clicked; even closing FF results in the updated version being installed as soon as downloaded, and the only way to get back to the previous version is to download the specific installed from mozilla and reinstall it! This is NOT a version check, this is a forced update a la M$!)

Any other suggestion form the experts?

Asked by ShoresOfNowhere 6 years ago

Last reply by elMau 5 years ago

  • Archived

"Unlink this device" hangs when attempting to set up new sync

Firefox's old sync was clunky but extremely useful. I can't get the new sync to work at all, which is not at all useful. Basically, I've gone to Settings > Options >… (read more)

Firefox's old sync was clunky but extremely useful. I can't get the new sync to work at all, which is not at all useful. Basically, I've gone to Settings > Options > Sync > Unlink this device. That displays a very large dialog box with just one very short statement on it which reads "Determining your account status ..." Apparently, that task takes a very long time indeed because I've let it sit there for two days, and it's still determining my account status. I can click OK or Cancel, and the dialog box will go away. Then, if I go back to Settings > Options > Sync, it doesn't even give me a chance to tell it I want to unlink. Instead it goes directly to the dialog box stating that it's still determining my account status.

I would very much like to be able to sync Firefox across a couple of computers. Is there any way to do that?

Asked by LarryTX 6 years ago

Last reply by guigs 6 years ago

  • Archived

Can't sync.

I have two computers. One is Windows 7 and the other Windows 8.1. On the 7, I get to the point where the screen shows Welcome to Sync with a blue manage button and a smal… (read more)

I have two computers. One is Windows 7 and the other Windows 8.1. On the 7, I get to the point where the screen shows Welcome to Sync with a blue manage button and a small window in the right corner that says Sync Enabled: Firefox will begin syncing momentarily. And it has been that way for 10 minutes. It never indicates it is syncing.

On the Windows 8.1 computer, I cannot determine whether the sync account is the old one. There is no sync option in the menu button. When I go to Tools/Sync Now nothing happens. Under the options/sync tab there is NO option to Unlink this device.

So I can't tell if I have the old sync program and couldn't unlink if I did. Meanwhile, nothing happens on either computer when I choose Sync Now.

Asked by bobgri 5 years ago

Last reply by guigs 5 years ago

  • Archived

my website wont display right on firefox

Hi my website wont display right on firefox, website is www.nexu.co.il in chrome and IE it works very well, only at firefox i have this issue \= what is the problem … (read more)

Hi my website wont display right on firefox, website is www.nexu.co.il

in chrome and IE it works very well, only at firefox i have this issue \= what is the problem

Asked by munky123 5 years ago

Last reply by the-edmeister 5 years ago

  • Archived

I can't find a way to fully delete my history from the location bar

I have recently deleted my history, but in the location bar, all my history keeps coming up. It's deleted from the history toolbar, because it only says today. The locati… (read more)

I have recently deleted my history, but in the location bar, all my history keeps coming up. It's deleted from the history toolbar, because it only says today.

The location bar include my bookmarks, and the history that I've deleted and it's as if I haven't deleted my history at all.

Strangely, in Options - Privacy and Location Bar, if I choose suggest: History, it doesn't come up with any of my deleted history, only from today. If I choose Bookmarks, it only comes up with the bookmarks. However, when I use History and Bookmarks, it comes up with all my deleted history. I would like to use the History and Bookmark option.

How can I make it so that Firefox doesn't remember any of my previous history at all and use the History and Bookmark option for the location bar?

Asked by DarlingCream 5 years ago

Last reply by cor-el 5 years ago

  • Archived

Some videos on YouTube are not working

Vevo or any other official music videos are not playing in Firefox. After loading for 10 seconds, I am getting "An Error occurred" error. I don't have this problem with o… (read more)

Vevo or any other official music videos are not playing in Firefox. After loading for 10 seconds, I am getting "An Error occurred" error. I don't have this problem with other videos. This problem occurred yesterday, although I didn't do any system changes or software updates during the day. In Internet Explorer 11 which using HTML5 Player by default, those videos are starting to play but only after 10 seconds load and not immediately like other videos. When forcing HTML5 Player in Firefox those videos are starting to play after 10 seconds load like in IE but HTML5 Player is very instable in Firefox. Software wise everything is up to date and I already reinstalled both Firefox and IE but the problem is still there. Even System Restore didn't help. Net research also didn't bring any solutions.

Asked by United123 5 years ago

Last reply by guigs 5 years ago

  • Archived

Firefox sync not workin, can't login, forgot password or sign up - none working!

I'm running the latest Firefox v33.0.2 on Windows 8, but i've also tried the following on a laptop running Windows 8 and a Galaxy S5 running Android. Problems started thi… (read more)

I'm running the latest Firefox v33.0.2 on Windows 8, but i've also tried the following on a laptop running Windows 8 and a Galaxy S5 running Android.

Problems started this morning when i re-installed a laptop running Windows 8 and installed Firefox v33.0.2. I went to setup Sync and couldn't sign in. All known passwords didn't work. I requested to reset the password.

I can't login to Sync, all known passwords dont work.

If i click forgotten password for my main account i get 'Unexpected error'

If i try and create a new Sync account and then Forgotten password as i can't login  :

I receive the forgotton password email, but almost immediately i get the error - Reset password link expired. The link you clicked to reset your password is expired.

If i click the 'Click here to receive a new reset link' i get the error 'Unknown account'

I can't sign up for a new Sync account - it says working, then an error occurred, although i do receive a verify email, but if i click on the link, created less than 2 minutes before it tells me 'Verification link expired The link you clicked to verify your email is expired.'

If i try and sign in, despite receiving a verification email it tells me the account doesn't exist!

So, i can't login to Sync, i can't reset my password and i can't sign up for a new Sync account - Every option simply doesn't work, so i'm assuming everyone must be experience Sync problems if they sign out and try to sign in or setup Sync on a new device?

What's going on with Sync, the whole system seems to be broken?

I've tried this on 3 different devices and get the same results!

Please help!

Asked by matd 5 years ago

Last reply by guigs 5 years ago