Showing questions tagged: اعرض كل الأسئلة
  • حُلّت
  • المُؤرشفة

Firefox crashes after Pasting text or Paste and go.

Firefox crashes whenever I paste something in search bar. Even if its one word only. It has been like 3 months now and no help. It even crashes in troubleshooting mode. I… (read more)

Firefox crashes whenever I paste something in search bar. Even if its one word only. It has been like 3 months now and no help. It even crashes in troubleshooting mode. I have reinstalled and refreshed, but it helped only for a day.

Thanks in advance.

Asked by Amandeep Singh 1 year ago

Answered by Amandeep Singh 1 year ago

  • حُلّت
  • المُؤرشفة

thanks

I am under a disaster with todays mess of firefox, even on chrome now to try here to get some help. I am having to redo my pc OS etc and I am needing to swap over my app … (read more)

I am under a disaster with todays mess of firefox, even on chrome now to try here to get some help. I am having to redo my pc OS etc and I am needing to swap over my app data to the temporary backup pc. I know how to do that but it won't even let me start firefox as it is an older version. I install a newer version and that is one of the new version disasters I hate. I have no time to figure out how to make it look to where it is usable. I got the old pc running and found the version it had. I install that, which is an esr but it still gives me the same problem. I need my firefox working so I can use it with my original tabs and bookmarks. Or you can be like some and tell me to just go elsewhere as a fix for the mess which is todays firefox. I used to have about zero of these kind of problems. How do I get myself to my original setup on the temp pc?

Asked by helpful55 1 year ago

Answered by helpful55 1 year ago

  • حُلّت
  • المُؤرشفة

How do I get rid of the little stick man that floats on the lower left of pages I open?

The little image shown will appear and float on the left bottom of pages I open including secure pages that require me to log in to enter. That little stick man I conside… (read more)

The little image shown will appear and float on the left bottom of pages I open including secure pages that require me to log in to enter. That little stick man I consider a security threat and have tried to get rid of it to no avail.

The picture I captured of it was when it was on blue background. If on white background, just the circle with the stick man in it.

How can I delete it?

Walter

Asked by Walter 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Locked
  • المُؤرشفة

Waterfox/HDMI port malfunctioning

When using Waterfox and I am trying to stream video content through my HDMI port to a Vizio TV, I encounter a variety of issues. 1) The audio content comes across but no … (read more)

When using Waterfox and I am trying to stream video content through my HDMI port to a Vizio TV, I encounter a variety of issues. 1) The audio content comes across but no video (black screen) (The most common issue) 2) I can sometimes get the connection to work by starting the stream then plugging in the HDMI connector rather than connecting with the stream paused. 3) Twice, I crashed Windows (Win7) by unplugging and plugging the HDMI cable in while trying to get the thing to work. That is not something I would want to risk again unless some possible bug is found and removed first. All extensions were disabled and I was updated to the latest Waterfox version. The sites I can't use are PBS Passport and The Smithsonian Channel for sure, but I never tried YouTube out of fear of creating another system crash. I tried moving to Waterfox because I liked the speed and many of the features, but I had used Slimjet (64 bit) for years and have never had this HDMI interface problem.

Asked by greentree468 1 year ago

Last reply by Paul 1 year ago

  • حُلّت
  • المُؤرشفة

Two major websites became blocked within the last few weeks

I am using Firefox 108.0.2(32bit) on a Windows 7 computer. Within the last three weeks two sites Menards.com & aarp.org have become blocked by security rules: Menards… (read more)

I am using Firefox 108.0.2(32bit) on a Windows 7 computer. Within the last three weeks two sites Menards.com & aarp.org have become blocked by security rules: Menards by Incapsula & AARP by Imperva. All other websites I currently visit work fine as did these before. I've cleared cache and cookies and "forget these websites" in history. This solves the problem for the first page on Menards.com but any link-click and the problem returns. This also cleared the AARP website but I cannot log in to my account there nor access some of the other clickable links. I can access these websites fine on other computers on this network using Firefox. This computer will access those two sites using the portable chrome browser but not the installed Tor browser. This computer will not access these sites using a VPN or with AVG disabled. I've toggled a few DNS and HTTP settings with no effects. For a year, the only thing I noticed different from this computers and the others is that this one continues to allow Java to be updated whereas the others are unable to download its update. Could that be the problem? Why these are the only two websites that seem to be affected is the baffling part. Menards has thanked me but has not gotten back and AARP wants me to reinstall my operating system. Thanks for any help you may suggest.

Asked by gvzabramski 1 year ago

Answered by gvzabramski 1 year ago

  • حُلّت
  • المُؤرشفة

Thingspeak access blocked on and off due to "security certificate" issues.

On a number of occasions over the years, I have been unable to log in to Thingspeak from my lap-top. Usually the problem goes away. This is stated as a problem with their… (read more)

On a number of occasions over the years, I have been unable to log in to Thingspeak from my lap-top. Usually the problem goes away. This is stated as a problem with their security certificate. However, my tablet, also running Firefox (119.0.1) has no problem accessing my account. What is really the problem? I am running Windows 7 on my ancient lap-top (yes, I know it is way outdated, but I'm attached to it and rely on the security software I'm paying for) The tablet is running Android 8.1.0 and is my last resort for internet. Would really like to fix this.

Asked by robertsk65 1 year ago

Answered by robertsk65 1 year ago

  • حُلّت
  • المُؤرشفة

Can't play Amazon videos

I can't for the life of me understand what is going on with my browser. Everytime I try to watch a video that I have purchased I get this error message: "Firefox is inst… (read more)

I can't for the life of me understand what is going on with my browser. Everytime I try to watch a video that I have purchased I get this error message:

"Firefox is installing components needed to play the audio or video on this page. Please try again later."

I have tried searching for a solution but no avail. I have disabled and re-enabled DRM, bit it was a no go. I tried re-downloading firefox, still had the same issue. I created a new profile, still won't work! I have been searching for solutions constantly and tried so many but none seem to work. Finally someone suggested that I check my extensions and App data and I saw a sign that said:

"widevine decryption module provided by google inc. will be installed shortly"

but it has been almost a day and it still hasn't been installed. In advanced preferences I looked up widevine and saw this:

media.gmp-widevinecdm.autoupdate true media.gmp-widevinecdm.enabled true media.gmp-widevinecdm.lastDownloadFailReason Error: Failed downloading via ServiceRequest, status: 0, reason: error media.gmp-widevinecdm.lastDownloadFailed 1671609470 media.gmp-widevinecdm.lastInstallStart 1671609449 media.gmp-widevinecdm.visible true

Is the problem with my computer or internet?

Asked by kkjent 1 year ago

Answered by Paul 1 year ago

  • حُلّت
  • المُؤرشفة

syncing with work pc

Hi. I want to sync with my work pc (it used to work just fine but when I synced to a newer third pc- successfully- it just stopped). When i try to sign in on the work pc … (read more)

Hi. I want to sync with my work pc (it used to work just fine but when I synced to a newer third pc- successfully- it just stopped). When i try to sign in on the work pc it asks me for the primary password which it then FAILS to recognise to allow me to proceed! What's going on? I can't even log onto sites with saved passwords anymore. Any help appreciated.

Asked by onezed 1 year ago

Answered by cor-el 1 year ago

  • حُلّت
  • المُؤرشفة

Fullscreen mode

Hello, Today, when I first open Mozilla I noticed that I have problems with fullscreen mode. When I use fullscreen (f.g. on YouTube, but it's with all clips in other page… (read more)

Hello, Today, when I first open Mozilla I noticed that I have problems with fullscreen mode. When I use fullscreen (f.g. on YouTube, but it's with all clips in other pages too) I can see white borders (on the left, right and at the bottom). I checked on other browser (Chroma) and I don't have this problem there. Can this problem be connected with new update? Or something just broke and I should re-install?

Asked by infernofor3ver 1 year ago

Answered by TyDraniu 1 year ago

  • حُلّت
  • المُؤرشفة

Choose where bookmarks saved

Win 7 64 bit. 109.0.1 (64-bit) I have two admin user accounts. On number two when I bookmark a page it automatically puts a folder on the toolbar. in number one it put… (read more)

Win 7 64 bit. 109.0.1 (64-bit) I have two admin user accounts. On number two when I bookmark a page it automatically puts a folder on the toolbar.

in number one it puts in the bookmark pull down [where you click Bookmarks from the menu bar] and I can create a folder on the toolbar if I want. I want.

I do not want all boomarks to be on the toolbar but want the toolbar shown as i want to be able to add a folder

Asked by GardenSurfer 1 year ago

Answered by cor-el 1 year ago

  • حُلّت
  • المُؤرشفة

I updated to new version 108.0.1 (64-bit) and found: icons for my extensions disappeared.

I updated to new version 108.0.1 (64-bit) and found: icons for my extensions disappeared. Extensions exists and turned on, but toolbar don't show them. How can I restore… (read more)

I updated to new version 108.0.1 (64-bit) and found: icons for my extensions disappeared. Extensions exists and turned on, but toolbar don't show them. How can I restore them?

Radmir.

Asked by Radmir 1 year ago

Answered by Radmir 1 year ago

  • Locked
  • المُؤرشفة

THIS IS NOT CUSTOMER SUPPORT

I AM SICK AND TIRED OF FIREFOX'S "HELP" PAGES CONSTANTLY REDIRECTING ME TO YET ANOTHER PAGE. THERE IS NO EXCUSE OR REASON FOR MOZILLA'S FAILURE TO PROVIDE ACTUAL CUSTOME… (read more)

I AM SICK AND TIRED OF FIREFOX'S "HELP" PAGES CONSTANTLY REDIRECTING ME TO YET ANOTHER PAGE.

THERE IS NO EXCUSE OR REASON FOR MOZILLA'S FAILURE TO PROVIDE ACTUAL CUSTOMER SUPPORT FROM AN EMPLOYEE.

THERE IS NO EXCUSE FOR FORCING PEOPLE TO USE SOME KIND OF RIDICULOUS FORUM TO ASK QUESTIONS FROM OTHER USERS INSTEAD OF AN ACTUAL EMPLOYEE.

WHERE IS THE HELP AND CUSTOMER SUPPORT???? WHERE IS THE SUPPOSED FEEDBACK PAGE??? HOW DOES A PERSON ACTUALLY CONTACT FIREFOX???? WHAT'S THE PHONE NUMBER FOR MOZILLA OR FIREFOX??? THIS WEBSITE AND "CUSTOMER SUPPORT" NEEDS TO BE FIXED.

Asked by NONEOFYOURBUSINESS 1 year ago

Last reply by James 1 year ago

  • حُلّت
  • المُؤرشفة

How to unblock VTT files not being loaded into HTML video pages viewed on local disk?

I asked this question some time back here: https://support.mozilla.org/en-US/questions/1362859 I'm asking again to reframe the question. The problem is - if my experience… (read more)

I asked this question some time back here: https://support.mozilla.org/en-US/questions/1362859 I'm asking again to reframe the question. The problem is - if my experience is a guide to the rest of the world - VTT files (which are used to caption HTML video) are no longer read/loaded by Firefox when it is viewing the HTML file locally (i.e. file://). On the web they are loaded as expected. Presumably there's a security setting somewhere in Firefox that now refuses to load the VTTs locally. Maybe under Help > More troubleshooting information there is a setting to change to fix that?

Asked by roberto32 2 years ago

Answered by cor-el 2 years ago

  • حُلّت
  • المُؤرشفة

Firefox no longer remembers my history is this due to Bitdefender security system?

Firefox is set to remember history, but every time I close it and re-open it, links in websites that once had purple text is now back to white, so I don't know what link … (read more)

Firefox is set to remember history, but every time I close it and re-open it, links in websites that once had purple text is now back to white, so I don't know what link I'm on, Firefox remembers this through history saved, why does it reset back to white text? Does it have something to do with bitdefender or bitdefender VPN? Can anyone else test thie out with firefox and bitdefenders full security on? Firefox is set to save everything by the way. Only started happening after installing bitdefender.

Asked by Mangekyo Sharringan 1 year ago

Answered by Mangekyo Sharringan 1 year ago

  • حُلّت
  • المُؤرشفة

Import profile from old Firefox installation on Win 7 to new installation on Win 10Pro

Can I transfer my existing Firefox profile on the Windows 7 machine to a new installation on a new Win10Pro machine by copying the profile from the "AppData" location ont… (read more)

Can I transfer my existing Firefox profile on the Windows 7 machine to a new installation on a new Win10Pro machine by copying the profile from the "AppData" location onto a pen drive, and then copying that into the comparable folder in the new machine.

I assume if I can I will then need to make the copied profile the default one using profile manager?

Asked by lionladysf 11 months ago

Answered by lionladysf 11 months ago